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Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Ναυτιλία

Νομικές Υπηρεσίες

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Επαγγέλματα Υγείας

Τέχνες / Πολιτισμός

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Our mission is to automate and streamline processes and enhance user experience! That is why we are hiring an experienced AI LLM Engineer who can design and build solutions powered by LLMs and GenAI.Your day-to-day:<ul><li>Design and development: you will write the code that powers the solution, using Python on a Cloud platform infrastructure.</li><li>Integration: it is also necessary to connect the solution to different platforms and integrate it with other systems.</li><li>Training: you will use training data to improve the AI and LLM solution outputs.</li><li>Testing: the AI solution performance has to be tested continuously, and all the bugs or issues have to be solved, and that will also be your task.</li><li>Monitoring and optimization: after deployment, it is also needed to monitor the solution´s interactions with users, gather feedback, and make iterative improvements.</li></ul>Qualifications:<ul><li>A strong background in the area of machine learning techniques.</li><li>Knowledge of retrieval-augmented generation techniques.</li><li>Experience working with various methods for OCR.</li><li>Familiarity with agentic AI frameworks.</li><li>The basic tech stack you are proficient at is: Python, Azure, Open AI.</li><li>A product-centric approach with a strong ownership of your tasks.</li><li>Clear communication in English with non-technical stakeholders is not a problem for you.</li></ul>Personal Profile:<ul><li>Result oriented, hands-on individual who also can look beyond the tasks at hand with solid track record</li><li>Being able to see both details and the bigger picture</li><li>Strong analytical skills and project management capabilities</li><li>Ability to prioritize a varied workload and differing stakeholder priorities</li><li>Proven Influencing, Negotiation, Communication and Presentation skills</li><li>Business Acumen and good Interpersonal skills</li><li>Problem solving skills</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>One-time budget for home-office equipment to make your work-from-home comfortable</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices, central location, with easy access</li></ul>

AI LLM Engineer

Digital transformation is a continuous journey, not a once off-event. It needs to be nurtured and grown by talented people who experiment, fail and learn fast and innovate at pace. Currently NN Hellas has several subscriptions in Azure with VMs in them. Under the scope of this project is the redeployment of the existing infrastructure using Terraform and CI/CD pipelines.Your day-to-day:<ul><li>Design, deploy and support the Azure landing zone with Infrastructure as Code principles and tools (such as Terraform, PowerShell, Azure DevOps).</li><li>Maintain the Azure cloud network (connection to on-premises, subscription interconnectivity and firewall).</li><li>Develop standardized building blocks through Terraform.</li><li>Show, demonstrate and document cloud solutions and services for customers.</li><li>Collaborate with (international) engineers from both NN Group and NN Hellas.</li><li>Follow the Agile and DevSecOps way of working.</li></ul>Qualifications:<ul><li>Azure: Azure VMs, Azure Networking, Log Analytics, Azure Automation, Azure Active Directory, other required supporting Azure PaaS services like Key Vaults, PaaS databases, Storage Accounts.</li><li>Azure DevOps: Git Repos, Pipelines.</li><li>Terraform</li><li>Scripting: PowerShell</li><li>Windows: Solid Administration experience</li></ul>Personal Profile:<ul><li>Excellent oral and written communication skills.</li><li>Learning skills.</li><li>Attention to detail.</li><li>Stress tolerance.</li><li>Team player.</li><li>Ability to handle multiple tasks concurrently.</li><li>Excellent organizational / time management skills.</li><li>Security oriented.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>One-time budget for home-office equipment to make your work-from-home comfortable</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices, central location, with easy access</li></ul>

DevOps Engineer

As a Data Scientist in the Sales AI team at NN Hellas, you will play a key role in leveraging data to drive strategic decisions and validate business hypotheses. You will develop predictive models for sales performance, extract actionable insights, and collaborate closely with cross-functional stakeholders. This role requires a blend of technical expertise, business acumen, and strong interpersonal skills.Your day-to-day:<ul><li>Design, build, and optimize predictive models for sales KPIs and performance forecasting.</li><li>Analyse large datasets to uncover trends, patterns, and opportunities for business growth.</li><li>Collaborate with the AI Product Owner to define and implement AI use cases aligned with strategic goals.</li><li>Work closely with the Central Data team to ensure data quality, accessibility, and readiness for modelling.</li><li>Communicate findings and recommendations clearly to both technical and non-technical stakeholders.</li><li>Design and execute A/B tests and other experimental frameworks to validate hypotheses.</li><li>Contribute to the development of a data-driven culture within the Sales Division.</li></ul>Qualifications:<ul><li>Bachelor’s or Master’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.</li><li>Minimum 3 years of experience in a Data Scientist role, preferably in sales or insurance environments.</li><li>Proficiency in Python and libraries such as Pandas, Scikit-learn, TensorFlow or PyTorch.</li><li>Strong SQL skills and experience working with relational databases.</li><li>Solid understanding of predictive modeling techniques (regression, classification, time series forecasting).</li><li>Experience with data visualization tools (e.g., Power BI, Tableau, Matplotlib).</li><li>Excellent communication skills and ability to translate complex analyses into actionable insights.</li><li>Fluent in English.</li><li>Experience with cloud platforms (e.g., Azure, AWS).</li><li>Familiarity with MLOps practices and deploying models into production environments.</li><li>Understanding of business processes in the insurance sector (preferable).</li></ul>Personal Profile:<ul><li>Analytical Thinking: Ability to approach problems methodically and propose data-driven solutions.</li><li>Collaboration: Strong team player with a proactive attitude towards cross-functional cooperation.</li><li>Communication: Skilled in presenting technical concepts in a clear and engaging manner.</li><li>Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities.</li><li>Curiosity: Eagerness to explore new technologies, methodologies, and business challenges.</li><li>Empathy: Ability to understand stakeholder needs and tailor solutions accordingly.</li><li>Ownership: Takes initiative and responsibility for delivering high-quality results.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>One-time budget for home-office equipment to make your work-from-home comfortable</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li></ul>

Data Scientist

NN Hellas is looking for an Salesforce Product Owner to join our team. SF Product Owner is together with other members of the SF Product Management Team responsible for achieving success of the product. She/He is also together with other members of the team accountable for effective Product Backlog Management. For this, they will cooperate with our main stakeholders and with the Central Business Owner of the Digital Marketing &amp; Lead Generation pillar.Your day-to-day:<ul><li>Together with other members of the Salesforce Team creates, communicates (clarifies) and orders Product Backlog Items on the Product Backlog</li><li>Drives all product-related activities of the team from stakeholder collaboration, verification, maintenance, operation, experimentation, research and development, and anything else that might be required</li><li>Drives Product Backlog Refinement</li><li>Is accountable for maximizing the value of the product resulting from the work of the team</li><li>Supports in continuous definition and evolution of the Product Vision and the Product Roadmap, being the owner of the stream that is responsible for and, as well, the agents/customer journeys that reflect this stream.</li></ul>Qualifications:<ul><li>Bachelor’s degree</li><li>2-5 years of relevant working experience in Agile teams</li><li>Advanced user of MS Office</li><li>Basic knowledge and understanding of Scrum framework. Basic knowledge of SAFe as a scaling framework</li><li>Basic knowledge of Salesforce Platform (Financial Services Cloud, Experience Cloud and Marketing Cloud)</li><li>First level Product Owner certification (PSPO or CSPO). SaFe POPM certification as an advantage</li><li>Excellent degree of fluency of Greek is required. Proficient English is preferred</li><li>Experience in working in an international environment (is a plus/nice to have)</li></ul>Personal Profile:<ul><li>Result oriented, hands-on individual who also can look beyond the tasks at hand with solid track record</li><li>Being able to see both details and the bigger picture</li><li>Strong analytical skills and project management capabilities</li><li>Ability to prioritize a varied workload and differing stakeholder priorities</li><li>Influencing, Negotiation, Communication and Presentation skills</li><li>Problem solving skills</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>One-time budget for home-office equipment to make your work-from-home comfortable</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices, central location, with easy access</li></ul>

Salesforce Product Owner

We are seeking a highly experienced and forward-thinking Senior Principal to lead DevOps Engineering across our AI products group. This role is critical in enabling the development, deployment, and scaling of cutting-edge AI products that transform banking operations and customer experiences. You will work closely with product managers, data scientists, and software engineers to build robust, secure, and scalable infrastructure and CI/CD pipelines for AI/ML solutions.&nbsp;&nbsp;OPPORTUNITIES<ul><li>Infrastructure &amp; Automation&nbsp; </li><li>Design and operate hybrid cloud infrastructure across Cloud (Azure, AWS) and on-prem environments.&nbsp; </li><li>Implement and maintain Infrastructure as Code (e.g. Terraform, Azure ARM/Bicep, AWS CloudFormation, and Ansible).&nbsp; </li><li>Automate configuration management and routine tasks (e.g. Python, Bash).&nbsp; </li><li>CI/CD &amp; GitOps&nbsp; </li><li>Maintain and optimize infrastructure, Pipeline-as-Code and shared libraries (e.g. Teamcity, Jenkins).&nbsp; </li><li>Implement AI deployments and workflows ( e.g. GitOps workflows using ArgoCD or FluxCD for Kubernetes-based AI deployments).&nbsp; </li><li>Containerization &amp; Orchestration&nbsp; </li><li>Containerize AI applications using Docker and manage deployments on Kubernetes clusters (EKS, AKS, on-prem).&nbsp; </li><li>Use Helm, ingress controllers, and service meshes to manage complex deployments.&nbsp; </li><li>Security &amp; Compliance&nbsp; </li><li>Integrate security tools such as  Snyk, Trivy, OWASP ZAP, and SonarQube into CI/CD pipelines.&nbsp; </li><li>Manage secrets using HashiCorp Vault, AWS Secrets Manager, and Azure Key Vault.&nbsp; </li><li>Operate cloud-native security services like Azure Defender, AWS GuardDuty, Security Hub, Inspector, and Config.&nbsp; </li><li>Monitoring &amp; Observability&nbsp; </li><li>Build centralized monitoring and logging using Prometheus, Grafana, ELK/EFK, Splunk, Azure Monitor, and AWS CloudWatch.&nbsp; </li><li>Collaboration &amp; Leadership&nbsp; </li><li>Partner with Compliance, Security, Architecture, Operations, and Support teams to ensure enterprise-grade reliability and compliance.&nbsp; </li><li>Mentor junior engineers and champion DevOps best practices across the AI engineering organization</li></ul>&nbsp;SKILLS<ul><li>10+ years in DevOps, SRE, or platform engineering roles.&nbsp; </li><li>Deep expertise in Azure, AWS, and hybrid infrastructure.&nbsp; </li><li>Proficiency in Kubernetes, Docker, Helm, and service mesh technologies.&nbsp; </li><li>Strong experience with TeamCity, Jenkins, Terraform, Ansible, and GitOps tools.&nbsp; </li><li>Proven track record in implementing secure, compliant, and scalable DevOps practices.&nbsp;</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care&nbsp;about designing and operating hybrid cloud infrastructure</li><li>Commit&nbsp;to mentoring junior engineers and champion DevOps best practices.</li><li>Collaborate&nbsp;with Compliance, Security, Architecture, Operations, and Support teams.</li><li>Challenge&nbsp;our teams to scale and deploy&nbsp;cutting-edge AI products.</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Senior Principal DevOps Engineer

We are seeking a visionary and hands-on Principal Data Scientist to lead the design, development, and deployment of cutting-edge AI/ML solutions across our Banking AI portfolio. This role is central to Temenos’ AI strategy, delivering responsible, high-impact models that transform how banks operate and serve their customers.&nbsp;You will work closely with product managers, engineers, and domain experts to build scalable, ethical, and high-performing AI systems. You will also mentor data scientists, contribute to AI governance, and drive innovation in areas such as GenAI, LLMs, and predictive analytics.&nbsp;&nbsp;OPPORTUNITIES<ul><li>AI Strategy &amp; Innovation&nbsp; </li><li>Lead research and prototyping of novel AI techniques, including GenAI and LLMs, for banking use cases.&nbsp; </li><li>Define and drive the AI/ML roadmap in alignment with product and business goals.&nbsp; </li><li>Champion responsible AI practices, ensuring fairness, transparency, and compliance.&nbsp; </li><li>Model Development &amp; Deployment&nbsp; </li><li>Design, build, and deploy production-grade AI/ML models for banking, across retail, risk and compliance, payments, wealth.&nbsp;&nbsp; </li><li>Collaborate with engineering and design to integrate models into scalable, cloud-native and on-prem systems.&nbsp; </li><li>Establish best practices for model monitoring, retraining, and lifecycle management.&nbsp; </li><li>Technical Leadership &amp; Mentorship&nbsp;</li><li>Provide technical direction and mentorship to junior data scientists and engineers.&nbsp; </li><li>Review code, model architectures, and experiments to ensure scientific rigor and quality.&nbsp; </li><li>Contribute to the development of internal AI frameworks, tools, and reusable components.&nbsp; </li><li>Stakeholder Engagement&nbsp; </li><li>Partner with product, engineering, design and sales teams to translate requirements into data science solutions.&nbsp; </li><li>Communicate complex technical concepts to non-technical stakeholders with clarity and impact.&nbsp; </li><li>Support go-to-market efforts with technical insights and customer-facing engagements.&nbsp;</li></ul>&nbsp;SKILLS<ul><li>Advanced degree (PhD or MSc) in Computer Science, Data Science, Statistics, or related field.&nbsp; </li><li>Experience with AI governance, model explainability, and regulatory compliance.&nbsp; </li><li>Familiarity with composable banking platforms and financial services data.&nbsp; </li><li>Experience working in agile, cross-functional teams in a global, matrixed environment.&nbsp;</li><li>Leadership &amp; Culture Fit&nbsp; </li><li>We’re looking for a collaborative, impact-driven leader who thrives in ambiguity and inspires teams to push the boundaries of what’s possible with AI in banking.&nbsp;</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care&nbsp;about partnering with product, engineering, design and sales teams</li><li>Commit&nbsp;to&nbsp;working in agile, cross-functional teams.</li><li>Collaborate&nbsp;to review code, model architectures quickly and effectively.&nbsp;</li><li>Challenge&nbsp;and lead research and prototyping of novel AI techniques.</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Principal Data Scientist

Are you a proactive, analytical thinker with a passion for both technology and strategy? Join our dynamic IT team as a Business Assistant to the CIO and play a critical role in shaping the digital future of our organization. About the Role This unique hybrid position combines business with executive support, offering a front-row seat to strategic decision-making at the highest level. You’ll work closely with our CIO, acting as a trusted advisor and operational right hand, helping drive key initiatives across the business.&nbsp;OPPORTUNITIES<ul><li>Key&nbsp;Responsibilities </li><li>Strategic Support: Partner with the CIO to drive IT strategy and ensure alignment with organizational goals. </li><li>Advance PowerPoint: You’ll be preparing data and &nbsp;project progress slides for CIO to present </li><li>Business Analysis: Identify inefficiencies, assess data trends, and deliver actionable insights. </li><li>Project Coordination: Monitor and report on project progress, ensuring deadlines are met. </li><li>Business Case Development: Create cost-benefit analyses, ROI calculations, and risk assessments. </li><li>Executive Communication: Prepare briefings, presentations, and reports for stakeholders. </li><li>Meeting &amp; Calendar Management: Organize meetings, track action items, and manage the CIO’s schedule and expenses. </li><li>Stakeholder Engagement: Serve as a key liaison between IT and business units to ensure smooth collaboration. </li><li>Process Improvement: Drive operational efficiency through continuous improvement. </li><li>Cross-Departmental Projects: Support occasional initiatives led by the CFO or finance office. </li><li>Travel: Be ready for frequent business trips across regions.</li></ul>&nbsp;SKILLS<ul><li>You should have</li><li>Bachelor’s degree in Business Administration, Information Systems, or a related field (Master’s preferred). </li><li>3+ years of experience in IT consulting, business analysis, project management, or executive support. </li><li>Strong analytical and problem-solving skills. </li><li>Proven ability to develop and evaluate IT project business cases. </li><li>Excellent written and verbal communication abilities. </li><li>Outstanding proficiency in tools such as Excel, PowerPoint, and project management software (e.g., Jira). </li><li>Ability to handle confidential information with discretion. </li><li>Experience in IT or technology-driven environments is a plus. </li><li>Fluent business English</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care&nbsp;about&nbsp;transforming the Banking landscape. </li><li>Commit&nbsp;to&nbsp;being part of an exciting culture and product evolving within the financial industry. </li><li>Collaborate&nbsp;effectively and proactively with teams within or outside Temenos. </li><li>Challenge&nbsp;yourself to be ambitious and achieve your individual as well as the company targets. </li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Business Assistant to CIO

We are seeking an experienced and results-driven Senior IT Project Manager to lead complex IT projects from initiation through delivery. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of managing cross-functional teams in a fast-paced environment. You will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget, while aligning with business goals.&nbsp;OPPORTUNITIESYou will<ul><li>Lead and manage the full project lifecycle of large-scale IT initiatives (e.g., infrastructure upgrades, software deployments, ERP implementations, cloud migrations) </li><li>Transferring customer requirements into new and existing IT processes and solution concepts and providing technical support with specialist departments and partners </li><li>Define project scope, goals, and deliverables that support business objectives in collaboration with stakeholders </li><li>Development of complex program and project plans incl. visualization of process flows </li><li>IT sourcing: creating business cases for “make or buy” decisions </li><li>Process and tool management, work planning &amp; tracking </li><li>Program and project controlling and reporting, project budget planning, staffing and controlling </li><li>Proactively identify and manage project risks, issues, and dependencies </li><li>Management of internal and, if necessary, external project participants and service providers </li><li>You will support the design of the IT strategy and the digital roadmap </li><li>Strong communications capabilities and ensure timely communication with stakeholders, including regular status reports and executive updates. </li><li>Track project performance using appropriate tools and techniques to analyze the successful completion of short and long-term goals. </li><li>Drive process improvement and project management best practices across the organization. </li><li>Mentor junior project managers and contribute to the development of PMO standards and practices. </li></ul>&nbsp;SKILLS<ul><li>You should have</li><li>Master's degree or diploma in (business) informatics or adequate professional training </li><li>8+ years of experience in managing IT programs and projects </li><li>Experience with consolidation and cloud projects </li><li>Interdisciplinary management experience (direct management experience desirable) </li><li>Experience in IT architecture, IT consulting and agile/hybrid project management </li><li>PM certification as PMI PMP (or other PM method) an advantage </li><li>In-depth business knowledge for the development of business cases, calculations and economic evaluations </li><li>If possible, experience in international companies and international projects </li><li>You are a strong communicator and have very good analytical and solution-oriented thinking skills as well as a confident manner in dealing with different stakeholders </li><li>You are curious about new areas of work and are willing to actively change and shape existing systems. </li><li>Strong analytical and problem-solving capabilities. </li><li>Fluent English </li></ul>&nbsp;&nbsp;VALUES<ul><li>Care&nbsp;about&nbsp;transforming the Banking landscape. </li><li>Commit&nbsp;to&nbsp;being part of an exciting culture and product evolving within the financial industry. </li><li>Collaborate&nbsp;effectively and proactively with teams within or outside Temenos. </li><li>Challenge&nbsp;yourself to be ambitious and achieve your individual as well as the company target&nbsp;</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Senior Project Manager

You are responsible for <ul><li>Plan, implement and oversee overall accounting strategy</li><li>Evaluating, developing, and improving department controls, systems, and procedures increase accuracy and efficiency</li><li>Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time</li><li>Responsible for accounting entries proper maintenance and tax obligations fulfilment</li><li>Monitoring and preparation of cash flow</li><li>Monitor and analyse accounting data</li><li>Set up and monitor accounting KPIs</li><li>Adhere to proper accounting methods, policies and principles</li><li>Encourage other employees to adhere to standards</li><li>Perform and oversee annual audits</li><li>Meet financial accounting objectives</li><li>Keeping informed about the latest developments in the finance industry</li></ul>Your Education &amp; Qualifications are <ul><li>BSc / MSc in Economics, Accounting, Finance</li><li>A’ class accounting permit</li><li>Min 7 years relevant working experience</li><li>Excellent computer skills on MS Office and ERP Systems</li><li>Excellent Knowledge of English language (verbal/written)</li></ul>You are a professional with <ul><li>Critical thinker and problem-solving skills</li><li>Team player</li><li>Excellent time-management skills</li><li>Great interpersonal and communication skills</li><li>Sense of ownership and pride in your performance and its impact on company’s success</li><li>Discretion, professionalism, confidentiality</li><li>Ability to work under pressure</li></ul>The company offers <ul><li>A highly competitive salary</li><li>Hybrid work model</li><li>Extra benefits according to the company’s compensation &amp; benefit plan</li><li>Culture that promotes professional growth and development</li><li>Team-oriented work space</li></ul>

Accounting Manager

Η MACOhair, κορυφαία εταιρεία στον χώρο των Συστημάτων Μαλλιών &amp; Περούκων, αναζητά έναν Customer Experience &amp; Relations Specialist, ο οποίος θα αναλάβει την επικοινωνία με τους πελάτες μας, προσφέροντας μια προσωποποιημένη και premium εμπειρία εξυπηρέτησης.Αν σου αρέσει να δημιουργείς σχέσεις εμπιστοσύνης με τους πελάτες, έχεις εξαιρετικές επικοινωνιακές δεξιότητες και θέλεις να γίνεις μέρος μιας αναπτυσσόμενης εταιρείας, αυτή η θέση είναι για σένα!Αρμοδιότητες:<ol><li>Διαχείριση εισερχόμενων επικοινωνιών μέσω τηλεφώνου, email και μηνυμάτων με σκοπό την άριστη εξυπηρέτηση των πελατών</li><li>Δημιουργία σχέσεων εμπιστοσύνης με τους πελάτες, προσφέροντας προσωποποιημένες προτάσεις προϊόντων και υπηρεσιών</li><li>Υποστήριξη πελατών με ιατρικές ανάγκες, παρέχοντας ενσυναίσθηση και διακριτικότητα</li><li>Αντιμετώπιση και διαχείριση παραπόνων, με στόχο την εύρεση λύσεων και την ενίσχυση της ικανοποίησης των πελατών</li><li>Υποδοχή και εξυπηρέτηση VIP πελατών που επισκέπτονται το κατάστημα, δημιουργώντας μια πολυτελή εμπειρία</li><li>Διαχείριση λογαριασμών και παραγγελιών πελατών, προτείνοντας εξατομικευμένες λύσεις</li><li>Παρακολούθηση της ικανοποίησης των πελατών μέσω follow-up επικοινωνιών και προτάσεων βελτίωσης</li><li>Διατήρηση αρχείων πελατών και αξιοποίηση εργαλείων CRM για τη βελτιστοποίηση της εμπειρίας εξυπηρέτησης</li></ol>Τι ζητάμε<ol><li>Προηγούμενη εμπειρία στην εξυπηρέτηση πελατών πολυτελών προϊόντων ή υπηρεσιών</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες και ικανότητα δημιουργίας σχέσεων εμπιστοσύνης</li><li>Ικανότητα διακριτικής και επαγγελματικής διαχείρισης ευαίσθητων περιπτώσεων πελατών</li><li>Οργανωτικότητα, προσοχή στη λεπτομέρεια και ικανότητα διαχείρισης πολλαπλών αιτημάτων</li><li>Εμπειρία σε πωλήσεις ή διατήρηση πελατών (customer retention) θα εκτιμηθεί ιδιαίτερα</li><li>Γνώση τηλεφωνικής και online επικοινωνίας μέσω email, WhatsApp, Viber, Messenger</li><li>Εξοικείωση με εργαλεία CRM και ηλεκτρονική διαχείριση πελατών θα θεωρηθεί επιπλέον προσόν</li><li>Άριστη χρήση της ελληνικής γλώσσας και πολύ καλή γνώση της αγγλικής γλώσσας</li><li>Ικανότητα εργασίας τόσο ανεξάρτητα όσο και ως μέλος ομάδας</li></ol>Τι προσφέρουμε:<ul><li>Σταθερή θέση εργασίας σε ένα πολυτελές Ινστιτούτο με εξειδίκευση στις πιο σύγχρονες λύσεις προσθετικής μαλλιών.</li><li>Συνεχής εκπαίδευση και υποστήριξη από την ομάδα της MACOhair.</li><li>Ανταγωνιστικό πακέτο αποδοχών (900-1.200€) και bonus.</li><li>Δυνατότητα εξέλιξης και ανάπτυξης μέσα στην εταιρεία.</li></ul>

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