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Πωλήσεις / Marketing / Εμπόριο Λιανικής

Ανθρώπινο Δυναμικό / HR

Κέντρο Εξυπηρέτησης / Call Center

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The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities&nbsp;<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved&nbsp;at a minimum weekly</li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations</li><li>Communicate expectations to employees and provide timely updates</li><li>Provide subject matter expertise in handling escalated customer calls as needed</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul>&nbsp;&nbsp;Candidate Profile&nbsp;<ul><li>Associate's degree in related field with two to four years of relevant experience preferred</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>Work well under pressure and follow through on items to completion</li><li>Strong communication skills, both written and verbal</li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>Ability to mentor, coach and provide direction to a team of employees</li><li>Willingness to work a flexible schedule</li><li>No absenteeism and disciplinary actions in the past 6 months</li><li>Primary KPIs are on target on average in the past 6 months</li><li>Minimum 6 months tenure within the company</li><li>German language proficiency (C2 level) and English language intermediate (B2 level)</li></ul>

Team Leader with German and English

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Essential Functions/Core Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Accountable for achieving individual training performance metrics&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation&nbsp;</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis&nbsp;</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Candidate Profile&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Strong communication skills, both written and verbal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Proficient in&nbsp;Microsoft Office&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li><li>Self-starter, sense of urgency, and works well under pressure&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Strong attention to detail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Sense of professionalism and ability to develop good relationships&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>No absenteeism and disciplinary actions in the past 6 months</li><li>Primary KPIs are on target on average in the past 6 months</li><li>Minimum 6 months tenure within the company</li><li>German language proficiency&nbsp;&nbsp;(C2 level) and English language intermediate (B2 level)</li></ul>

Trainer with German and English

Are you an experienced Front-End Software Engineer looking for your next challenge? Our&nbsp;Sportsbook Product Development department is now hiring! We have a world-class Sportsbook, developed in-house by our dedicated Sportsbook tech team and growing at a very rapid rate, expanding not only in new markets but also as a B2B product. Having our product available in&nbsp;different parts&nbsp;of the world and offering sports all around the world requires to have support around the clock. Our Product Development organisation is truly Global with cross functional teams spanning 5 Tech Hubs. These can be found in Malta, Budapest, Stockholm,&nbsp;Tallinn&nbsp;and Athens.&nbsp;Apply Now!The WowOur Sportsbook Platform is ours – from our Architecture to our Trading teams – we have an in-house platform which hosts our brands offering&nbsp;Sportsbetting&nbsp;for our customers. From the tools our traders use to the&nbsp;cutting edge&nbsp;features our customers use to bet on various sports – our teams are the backbone to making this happen!&nbsp;Our aim is to create the best performance,&nbsp;functionality&nbsp;and user experience in the iGaming industry! As part of our Sportsbook tech team – a high performance, throughout and availability product serving many brands (20+), you will be key in ensuring that the team delivers the required business value.&nbsp;What's in it for you?This is your chance to be working on a world-leading, high performance, high availability and high throughput multi-brand betting platform. To give you an idea of the data behind our applications, here are some numbers:&nbsp;<ul><li>10,000 different leagues&nbsp;</li><li>1100 matches and 500-600.000 bets on a single Saturday&nbsp;</li></ul>You will join more than 150 agile people distributed across 3 locations, working with a wide variety of technologies from Angular and Typescript to .NET Core, C# and RabbitMQ. We are working in cross functional teams consisting of architects, developers, QAs, database experts and devops staff.&nbsp;If you’re passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!&nbsp;We're looking for<ul><li>Experience in using Angular2+, Redux and RxJS</li><li>JavaScript and Typescript knowledge&nbsp;</li><li>Experience in using responsive design</li><li>HTML and CSS expertise</li><li>Interaction with REST APIs</li><li>Implementing distributed and multi-tier/micro-service systems</li></ul>A flavour of what you'll be doingYou will be part of an end-to-end agile team with a strong feature focus, consisting of developers, test specialists, automation engineers and UX specialists. Team members are expected to be involved in all aspects of software development from making sure that the architecture and design is as good as we can make it, to writing code, unit and end-to-end tests and manage our data models.You will work both on designing and implementing new features as well as analyzing the system and improve architecture and technical excellence.

Sportsbook – Frontend Software Engineer

Are you an experienced QA Engineer ready for your next challenge? Our Product Development organisation spans across 4+ locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!Apply Now!The WowWe are currently looking for a QA Engineer to help us build and support our Brands quality. As part of an end-to-end team, you will be applying your testing skills to cover a wide range of scenarios involving commercial and regulatory components, making sure no bugs reach our production environment.You’ll focus&nbsp;on ensuring the team delivers the cleanest possible product, preventing bugs from ever making it to production! The aim is to go beyond simple quality control and adopt a real quality assurance mind-set, ensuring that the team is building the right things, in the right way.In this role you will identify and implement best practices into our development and release processes to support our high-quality ambitions.A taster of what you will be involved with:&nbsp;<ul><li>Develop and Maintain Test Plans:&nbsp;Create comprehensive test plans and test cases to ensure the delivery of high-quality software</li><li>Collaborate Across Teams:&nbsp;Work closely with cross-functional teams to embed quality practices throughout the development lifecycle and contribute to quality-focused initiatives</li><li>Manual Testing:&nbsp;Conduct detailed manual testing to validate software functionality, performance, and user experience</li><li>Monitor Quality Standards:&nbsp;Track and ensure adherence to quality requirements during development and support the team in identifying and resolving defects early</li><li>Documentation and Reporting:&nbsp;Document test results, maintain issue tracking, and communicate findings effectively to stakeholders</li><li>Support:&nbsp;Assist in ensuring quality gates are met and support the team in maintaining high-quality release standards</li></ul>&nbsp;What we are looking for:&nbsp;&nbsp;<ul><li>2+ years of experience&nbsp;in Quality Assurance or a related role, with a focus on manual testing</li><li>Solid understanding of&nbsp;quality methodologies, best practices, and techniques&nbsp;for effective test coverage</li><li>Familiarity with test management tools like&nbsp;TestRail&nbsp;for organizing and tracking test cases</li><li>Experience using issue tracking tools like&nbsp;JIRA&nbsp;and documentation tools like&nbsp;Confluence</li><li>A&nbsp;self-starter mindset, strong analytical skills, and a positive “can-do” attitude.</li></ul>&nbsp;Extra awesome:&nbsp;<ul><li>A&nbsp;strong passion for testing&nbsp;and improving product quality</li><li>Exposure to&nbsp;Behavior-Driven Development (BDD)&nbsp;practices</li><li>ISTQB Certification&nbsp;or equivalent qualification in software testing</li><li>Familiarity with&nbsp;online gambling platforms, particularly&nbsp;sports betting&nbsp;applications</li><li>Experience in Frontend&nbsp;Test automation&nbsp;framework</li><li>Experience with frontend frameworks like&nbsp;Angular&nbsp;is a plus</li></ul>&nbsp;What we offerMuch like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Sportsbook – Frontend QA Engineer

The Data QA Engineer is a key role in the application and implementation of the data quality specific aspects within the data governance strategy. This role is vital for ensuring reliable and accurate data.Apply Now!A taster of what you will be involved with:&nbsp;<ul><li>Develop and maintain data quality monitoring frameworks using the latest trends, technologies, standards, and best practices to uphold the integrity of our data assets.</li><li>Generate insightful reports, and support Data Stewards in validation and quality assurance.</li><li>Design and develop automated data quality validation scripts using industry-standard tools and frameworks to ensure the accuracy, completeness, and reliability of data.</li><li>Define and monitor key data quality metrics through data profiling and communicate performance to stakeholders.</li><li>Develop an in-depth understanding of our data products to identify and address weaknesses in data quality coverage.</li><li>Conduct root cause analysis of data quality issues and work closely with the data engineering team and data stewards to resolve discrepancies, provide detailed feedback, and drive continuous improvement.</li><li>This role will have to interact with multiple stakeholders across the Group, including tech teams for implementation aspects and product or business owners to gather requirements.</li></ul>What we are looking for:<ul><li>Bachelors Degree in Computer Science or related field</li><li>2+ years of experience in the field of data quality, with a focus on data quality implementation and monitoring.</li><li>Experience in defining and implementing data quality controls.</li><li>Strong understanding of data quality methodologies, standards, best practices, and techniques for comprehensive data coverage.</li><li>Passion for data quality and development to ensure the best possible experience for our users.</li><li>Excellent analytical and problem-solving skills, with the ability to troubleshoot and debug complex data issues.</li><li>Familiarity with data privacy regulations, including GDPR, and data security standards.</li><li>Experience in the iGaming industry is considered a plus.</li><li>Degree or equivalent certification in a related field is considered a plus.</li><li>ISTQB qualification is considered a plus.</li><li>Strong experience in SQL and Python.</li><li>Experience with Selenium or similar testing tool.</li><li>Familiarity with Data Integration tools such as Apache NiFi and orchestration tools such as Apache Airflow.</li><li>Experience with data quality and data governance tools and methodologies, including data validation and profiling.</li><li>Proficiency with documentation platforms like Confluence.</li><li>Effective communication skills, both verbal and written, with the ability to clearly document and communicate data quality results and issues.</li><li>Excellent collaboration skills, with the ability to work cross-functionally with business, tech, and data engineering teams, and lead working groups.</li><li>Self-starter mindset, analytical approach, and positive “can-do” attitude.</li></ul>What we offer<ul><li>Monthly Allowance for Lunch</li><li>Private &amp; Life Plan Insurance for you and your family</li><li>Annual Wellness Allowance</li><li>Team Building Budget</li><li>Corporate Travel Insurance</li><li>Events and initiatives both Local (Quarterly Meetings) and Global</li><li>Professional Development Programs &amp; Internal Career Opportunities</li><li>Milestone Birthday</li></ul>Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Data QA Engineer

What we are looking for<ul><li>You will be working side by side with some of the greatest talents in the industry.</li><li>You will be working on applications dealing with high traffic reaching worldwide audiences.</li><li>You will be able to feel strong ownership of the things we deliver and our success.</li><li>A friendly and supportive environment; professional development programmes and trainings that will help you achieve your goals and grow both technically as well as professionally.</li><li>In addition to all of this, you will be part of the multi-cultural Betsson community.&nbsp;</li></ul>&nbsp;Great if you have<ul><li>Kotlin, and an expert in Android’s frameworks and possibilities with native&nbsp;</li><li>Firebase and all tools included such as analytics, Crashlytics, Firestore, Remote configuration, cloud-messaging, in-app-messaging.&nbsp;</li><li>Being data driven and excellent knowledge in structuring tracking in app&nbsp;</li><li>RESTful APIs and using Postman.&nbsp;</li><li>Github pipeline setup</li><li>An eye for making high quality Android views and animations.</li><li>Scalable and performant applications</li><li>Design and implement clean, scalable, and high-quality code with unit testing experience.</li><li>Solving problems and have good software architecture knowledge.</li><li>Being a Team player.</li><li>Agile development.</li><li>Coaching and mentoring other developers.&nbsp;</li></ul>&nbsp;A taster of what you will be involved withWe want to be pioneers in a highly competitive market, so we continuously strive for technical and product excellence. As part of our team, you will be building new products and features using the latest technologies; actively contributing to a state-of-the-art native, which is supporting our core brands.&nbsp;Our Android Mobile apps are built in Kotlin; and consumes RESTful APIs.&nbsp;As an Android Developer, you will be responsible for software development in a very self-leading Agile team with responsibility in everything from DevOps pipeline to production monitoring and support. You will be contributing directly to the success of our products by close collaboration with UX-designers, QA engineers, data analysts and other area teams. You have a strong sense of customer value and will participate in the whole value-chain discussion to contribute the how and what to make our products successful.&nbsp;

Senior Android Developer

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in several markets, both through our own gaming sites as well as several partner brands.&nbsp;You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing.&nbsp;<ul><li>You will be working side by side with some of the greatest talents in the industry.</li><li>You will be working on applications dealing with high traffic reaching worldwide audiences.</li><li>You will be able to feel strong ownership of the things we deliver and our success.</li><li>A friendly and supportive environment; professional development programmes and training that will help you achieve your goals and grow both technically as well as professionally.</li><li>In addition to all of this, you will be part of the multi-cultural Betsson community.&nbsp;</li></ul>&nbsp;Great if you have<ul><li>Swift, Xcode and expert in Apple’s frameworks and possibilities with native&nbsp;</li><li>Firebase and all tools included such as analytics, Crashlytics, Firestore, Remote configuration, cloud-messaging, in-app-messaging.&nbsp;</li><li>Being data driven and excellent knowledge in structuring tracking in app&nbsp;</li><li>RESTful APIs and using Postman.&nbsp;</li><li>Github pipeline setup</li><li>An eye for making high quality iOS views and animations.</li><li>Scalable and performant applications</li><li>Design and implement clean, scalable, and high-quality code with unit testing experience.</li><li>Solving problems and have good software architecture knowledge.</li><li>Being a Team player.</li><li>Agile development.</li><li>Coaching and mentoring other developers.&nbsp;</li></ul>A taster of what you will be involved withWe want to be pioneers in a highly competitive market, so we continuously strive for technical and product excellence. As part of our team, you will be building new products and features using latest technologies; actively contributing to a state-of-the-art native, which is supporting our core brands.&nbsp;Our iOS Mobile Apps are built in Swift; and consumes RESTful APIs.&nbsp;As an iOS Developer, you will be responsible for software development in a very self-leading Agile team with responsibility in everything from DevOps pipeline to production monitoring and support. You will be contributing directly to the success of our products by close collaboration with UX-designers, QA engineers, data analysts and other area teams. You have a strong sense of customer value and will participate in the whole value-chain discussion to contribute the how and what to make our products successful.&nbsp;What we offer<ul><li>Monthly Allowance for Lunch</li><li>Private &amp; Life Plan Insurance for you and your family</li><li>Annual Wellness Allowance</li><li>Team Building Budget</li><li>Corporate Travel Insurance</li><li>Events and initiatives both Local (Quarterly Meetings) and Global</li><li>Professional Development Programs &amp; Internal Career Opportunities</li><li>Milestone Birthday</li></ul>Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1900 strong, spread across 7 offices! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and always striving to push the boundaries and challenge yourself, then you’ll fit right in.We offer numerous challenges where your skills will be put to good use! We encourage innovation, independence and celebrate success where you will be part of multi-cultural and diverse company, with people from all over the world.Challenge Accepted?&nbsp;If you are interested to learn more, please apply with your CV in English.

Senior iOS Developer

Your Tasks<ul><li>Writing&nbsp;and maintaining unit tests with using frameworks like Jest, Mocha, or Chai</li><li>Building&nbsp;test plans that cover functionality, edge cases, and performance bottlenecks</li><li>Perform code reviews with&nbsp;focus on test coverage and&nbsp;structure</li><li>Debug failed tests and track bugs trough resolution</li><li>Creating mock services and data for isolated testing</li><li>Documenting testing strategies and maintaining QA guides for consistency</li><li>Close collaboration with the development team</li></ul>Your Profile<ul><li>Experience in QA/testing with a strong background in Node.js application testing (2 years or more)</li><li>Proficient in JavaScript/TypeScript and modern testing tools</li><li>Familiar with API testing, mocking strategies and using Git, JIRA and test data&nbsp;tools</li><li>Proactive in identifying weaknesses&nbsp;and improving test&nbsp;coverage</li><li>Structured, communicative&nbsp;and solution-oriented&nbsp;with a&nbsp;focus on code quality, test coverage and security</li><li>Fluency in written and spoken English</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Node.js Unit Tester/ Quality Assurance (QA) Engineer (m/f/d) Athens

As an IT Professional, you will contribute technical insight to client engagements and internal projects, in Greece and abroad. In line with EY's commitment to quality, you will ensure that your work is of the highest quality.&nbsp;Key responsibilities&nbsp;<ul><li>Develop efficient solutions with a focus on scalability and reusability based on Robotic Process Automation (RPA) technologies</li><li>Gather business requirements and design future automation solutions</li><li>Develop detailed, structured, transparent, and complete deliverables (e.g. automation documentation, user manuals &amp; instructions etc)</li><li>Support UATs execution and solution deployment in multiple environments</li><li>Support Operations after go-live, monitoring and measuring the solution effectiveness</li><li>Revise and improve codes of existing solutions based on feedback from Support teams and business - performing code optimization and identifying potential issues and defects and fixing the same</li><li>Setup an environment (software installation, installation of related technologies)</li><li>Work with structured project plans, communicate any identified project risks and issues to the delivery manager accordingly and provide inputs to the change control process&nbsp;</li></ul>&nbsp;Skills and attributes for success&nbsp;To qualify for the role, you must have:&nbsp;<ul><li>Excellent academic background, including at a minimum a bachelor’s and preferably a master’s degree in Computer Engineering, Software Engineering, Information Technology/Systems, or other related field with strong quantitative focus.</li><li>Experience in one or more of the leading RPA platforms i.e. BluePrism, MS Power Automate, UIPath</li><li>Passion for Intelligent Automation&nbsp;and an understanding of key related technologies</li><li>Advanced analytical and problem-solving skills with great attention to detail</li><li>Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating&nbsp;business with technology skills.</li><li>Strong team player and self-starter attitude, with the ability to collaborate with clients, business consultants and project managers</li></ul>&nbsp;Any of the following will also be considered an asset:&nbsp;<ul><li>Certification in relevant RPA technologies</li><li>Experience in software development using one or more languages ( C#, Java, Python, JavaScript etc).</li><li>Solid understanding of relational databases and experience working with at least one RDMS (SQL Server, Oracle Database, MySQL, PostgreSQL) and/or Web Services/APIs (such as REST or SOAP)</li><li>Knowledge and exposure to IT Infrastructure, Network technologies (TCP/IP etc) and access management within enterprises.</li></ul>&nbsp;What we offer&nbsp;<ul><li>Competitive remuneration package:&nbsp;You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions.&nbsp;</li><li>Flexible working arrangements:&nbsp;We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.</li><li>Personalized learning experience and career development:&nbsp;We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership &amp; Development process, all of which can lead to a meaningful impact and success as defined by you.</li><li>Transformative leadership:&nbsp;We’ll give you the insights, coaching and confidence to be the leader the world needs.</li><li>Diverse and inclusive culture:&nbsp;You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li><li>International Experience:&nbsp;Become part of international projects and work along multicultural teams, through our global network.</li><li>Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the&nbsp;Top Employers, Great Place to Work&nbsp;and&nbsp;Best Workplaces for Women awards&nbsp;for 2024.</li></ul>&nbsp;&nbsp;&nbsp;If you can demonstrate that you meet the criteria above, please contact us as soon as possible.&nbsp;The exceptional EY experience. It’s yours to build.&nbsp;&nbsp;Apply now.&nbsp;&nbsp;EY | Building a better working world&nbsp;&nbsp;EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.&nbsp;&nbsp;&nbsp;Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.&nbsp;&nbsp;&nbsp;Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.&nbsp;

Robotic Process Automation (RPA) Engineer

Your key responsibilities<ul><li>Work in complex business &amp; digital transformation projects for private and public energy companies across the industry’s value chain in Greece and the region.</li><li>Bring understanding of current and emerging energy sector digital challenges and trends and how these can be met, to support client transformation engagements.</li><li>Monitor and analyze key trends and challenges in terms of transformation in energy &amp; resources sector (product design, emerging technologies, digitalization etc.).</li><li>Take part in client meetings and interview client stakeholders to understand their business requirements and strategic objectives</li><li>Provide solutions to clients to achieve excellence in the areas of Target Operating Model Design, New Products Development, Meter to Cash Framework, Marketing/ Sales/ Operations, Digitalization, Emerging Technologies, Market Trends/ Innovation and Partnerships/ New Revenue Streams etc.</li><li>Develop innovative future state scenarios, collaborating with an extended eco-system of internal and external partners</li><li>Build internal and external relationships and engage in the bidding process to support business development and growth of our Energy and Resources practice in Greece and abroad.</li></ul>&nbsp;Skills and attributes for success<ul><li>Understanding of energy business and digital ecosystem.</li><li>Agility in working on complex transformation projects.</li><li>Exceptional organizational and time management skills with the ability to prioritize and complete multiple complex tasks under tight deadlines.</li><li>Excellent interpersonal skills and ability to work effectively within a team.</li><li>Ability to develop presentations that are clear and impactful, translating EY consulting services into meaningful valued propositions for clients.</li><li>Strong analytical and problem-solving skills as well as conceptual attitude.</li><li>Self-motivation to continuously develop in Consulting.</li><li>A passion to provide exceptional client services.</li></ul>	&nbsp;To qualify&nbsp;for&nbsp;the role you must&nbsp;have<ul><li>Academic background in Engineering, Business, Technology or Science (Physics/ Mathematics).</li><li>Working experience in business and digital transformation roles.</li><li>Professional experience in positions with exposure to clients and/or other external stakeholders. Ideally there would be experience in consulting industry.</li><li>Evidence of interaction with multidisciplinary teams at all hierarchical levels.</li><li>Handling and analyzing extensive content i.e. Policy, Processes, data sources and large data sets skills.</li><li>Excellent verbal and writing skills in English and Greek.</li><li>Advanced skills in MS Office (Excel, Word, Power Point).</li></ul>&nbsp;Working and/or academic knowledge and understanding in one or more of the following areas:<ul><li>Design and/or coordination of business &amp; digital transformation initiatives</li><li>End to end customer experience, marketing/ sales, operations, meter to cash processes and behind the meter services</li><li>Product development</li><li>Project management as well as business analysis</li><li>Business process re-engineering</li><li>Business knowledge of energy market (electricity and gas) as well as other customer centric industries</li></ul>&nbsp;&nbsp;Ideally, you’ll also have<ul><li>Postgraduate degree on energy, CX or management from a well-established university in Greece or abroad.</li><li>Previous experience and knowledge in management of business/ digital transformation projects/ programs in energy sector – will be a strong asset.</li><li>Previous experience in a reputable consulting firm or alternatively in Energy companies (or other sectors such as telecommunications) – will be a strong asset.</li><li>Previous experience and knowledge of technology systems or platforms in Energy and Resources sector such as Billing, CRM, ERP, ETRM, business processes improvement and data intelligence/reporting platforms – will be a strong asset</li></ul>&nbsp;&nbsp;What we look forWe need people worthy of trust, who demonstrate enthusiasm, passion to grow fast and are highly motivated to support this purpose. What’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team.You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential.If you’ve got the right combination of technical knowledge and communication skills, this role is for you.&nbsp;&nbsp;&nbsp;&nbsp;What we offer<ul><li>Competitive remuneration package:&nbsp;You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions.&nbsp;</li><li>Flexible working arrangements:&nbsp;We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.</li><li>Personalized learning experience and career development:&nbsp;We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership &amp; Development process, all of which can lead to a meaningful impact and success as defined by you.</li><li>Transformative leadership:&nbsp;We’ll give you the insights, coaching and confidence to be the leader the world needs.</li><li>Diverse and inclusive culture:&nbsp;You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li><li>International Experience:&nbsp;Become part of international projects and work along multicultural teams, through our global network.</li><li>Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the&nbsp;Top Employers, Great Place to Work&nbsp;and&nbsp;Best Workplaces for Women awards&nbsp;for 2024.</li></ul>If you can demonstrate that you meet the criteria above, please contact us as soon as possible.&nbsp;EY | Shape the future with confidence&nbsp;EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.&nbsp;&nbsp;Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.&nbsp;&nbsp;Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.&nbsp;

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