Πληροφορική

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Κέντρο Εξυπηρέτησης / Call Center

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Marketing

Νομικές Υπηρεσίες

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As a&nbsp;Helpdesk Analyst&nbsp;at INTRALOT, you'll play a pivotal role in ensuring smooth operations and customer satisfaction. Here's what you'll be doing: • Recording and following up tickets and relevant contacts in our Service Desk application.• Coordinating investigation and analysis of incidents and escalating to relevant support teams when needed.• Informing and following up with key stakeholders on resolution progress.• Coordinating incident closure, verifying successful resolution of an incident, and liaising with internal stakeholders and customers.• Monitoring the team using available resources for all countries (server, network, storage, and database).• Managing alerts raised according to criticality.• Adhering to policies and procedures of Service Desk, which operates 24/7 (shift work). Job requirementsTo thrive in&nbsp;this role, you should meet these&nbsp;qualifications:• Hold a degree in Computing, Electronics, or a related IT field.• Bring at least two (2) years of hands-on experience in a Service Desk role.• Proficiency in Incident Management tools.• Knowledge of Grafana/checkMk tool is a plus.• Possess a deep understanding of IT systems and operations.• Strong command of technical expertise in IT support.• Exhibit excellent communication skills in both Greek and English, both written and spoken.• Embrace teamwork and excel at coordinating cross-functional team. Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside&nbsp;and&nbsp;enticing restaurant .📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally. Equal Opportunity Employer:&nbsp;We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. #CB#

Helpdesk Analyst

To meet our current corporate needs, we would like to bring to our team a&nbsp;Network Engineer. Network Monitoring<ul><li>You will monitor and maintain all network related equipment in all sites and respond to alerts and outages</li><li>Contribute to the design and implementation of new solutions and improving resilience of the current environment</li><li>Establishing network environments by getting involved in: designing system configuration, directing system installation, defining, documenting and enforcing system standards;</li></ul>Maintaining network areas<ul><li>Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization</li><li>Upgrading network equipment to the latest stable firmware releases</li><li>The configuration of routing, switching and load balancing devices</li></ul>Keeping updated documentation<ul><li>Implementing and coordinating housekeeping</li><li>Updating network documents</li><li>Updating network designs</li></ul>Job requirementsTo be a successful candidate, your professional profile should match the following criteria:<ul><li>University or College Degree in Network Engineering, Computer Science, Information Technology, Digital Systems or relevant technology-related field</li><li>Previous professional experience for this position is important! So, you need to have at least two&nbsp;&nbsp;(2) years of experience in Network Engineering</li><li>You hold a CCNA level certification (CCNP preferred)</li><li>You have a hands-on experience with monitoring, network diagnostic and network analytics tools and understanding of VMWare</li><li>… still, you need to have some experience with VoIP technologies, Linux and Windows OS, Server systems (IBM, HP, DELL, Cisco) and Networking (Cisco, Checkpoint, F5, Citrix)</li><li>IaC (Infrastructure as a code ) will be considered a plus</li><li>Knowledge in automation tools such as Terraform, Ansible will be preferred</li><li>The position entails frequent travelling to the countries where our customers operate, so you are in a position to travel</li><li>Completed military obligations for male candidates</li></ul>On a personal side:<ul><li>Apart from being an excellent Network Engineer you have developed your analytical and problem-solving skills.</li><li>You are fluent in English language (both oral and written skills)</li><li>As a person, you are a fast learner, agile and quick to grasp new concepts and software products</li></ul> About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do. Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally. We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities

Network Engineer (Hybrid)

To meet our current corporate needs, we would like to bring to our team a&nbsp;Senior&nbsp;&nbsp;Network Engineer (Customer ICT). Network Monitoring<ul><li>You will monitor and maintain all network related equipment in all sites and respond to alerts and outages</li><li>Contribute to the design and implementation of new solutions and improving resilience of the current environment</li><li>Establishing network environments by getting involved in: designing system configuration, directing system installation, defining, documenting and enforcing system standards;</li></ul>Maintaining network areas<ul><li>Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization</li><li>Upgrading network equipment to the latest stable firmware releases</li><li>The configuration of routing, switching and load balancing devices</li></ul>Keeping updated documentation<ul><li>Implementing and coordinating housekeeping</li><li>Updating network documents</li><li>Updating network designs</li></ul> Job requirementsTo be a successful candidate, your professional profile should match the following criteria:<ul><li>University or College Degree in Network Engineering, Computer Science, Information Technology, Digital Systems or relevant technology-related field</li><li>Previous professional experience for this position is important! So, you need to have at least Five&nbsp;(5) years of experience in Network Engineering</li><li>You hold a CCNA level certification (CCNP preferred)</li><li>You have a hands-on experience with monitoring, network diagnostic and network analytics tools and understanding of VMWare</li><li>… still, you need to have some experience with VoIP technologies, Linux and Windows OS, Server systems (IBM, HP, DELL, Cisco) and Networking (Cisco, Checkpoint, F5, Citrix)</li><li>IaC (Infrastructure as a code ) will be considered a plus</li><li>Knowledge in automation tools such as Terraform, Ansible will be preferred</li><li>The position entails frequent travelling to the countries where our customers operate, so you are in a position to travel</li><li>Completed military obligations for male candidates</li></ul>On a personal side:<ul><li>Apart from being an excellent Senior Network Engineer you have developed your analytical and problem-solving skills.</li><li>You are fluent in English language (both oral and written skills)</li><li>As a person, you are a fast learner, agile and quick to grasp new concepts and software products</li></ul> About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities

Senior Network Engineer (Customer ICT)

To meet our current corporate needs, we would like to bring to our team a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Software Engineer Some of your most important tasks could be summarized as following:<ul><li>Producing efficient, reliable, and secure code.</li><li>Reusing already implemented core components to speed up development.</li><li>Undertaking specific tasks from the team leads and eventually produce own detailed designs of implementation approach.</li><li>Identifying and fixing performance problems and security vulnerabilities on the produced code.</li><li>Specifying and performing unit tests to ensure code integrity.</li><li>Performing integration tests to assure quality of produced software.</li><li>Identifying and proposing improvement opportunities in the code to promote maintainability, performance and security.</li><li>Contributing to the creation of the system design and functional specifications.</li></ul> Job requirementsTo be a successful candidate, your professional profile should match the following criteria:<ul><li>You hold a University or College Degree in Computer Science or Computer Engineering or relevant field, including Mathematics and Physics.</li><li>Previous professional experience for this position is important! So, you need to have at least two (2) years of experience in a similar position.</li><li>&nbsp;Experience in&nbsp;Python, C/C++.</li><li>Linux OS and Bash Scripting.</li><li>Relational databases (i.e. MySQL, PostgreSQL) and SQL.</li><li>Experience with Socket Programming and Communication Protocols.</li><li>Excellent command of the English and Greek language, both written and spoken.</li><li>Working under pressure to meet tight deadlines, whenever needed.</li><li>… in our Company, we work, above everything else, as a TEAM. You are an excellent team player.</li><li>Completed military obligations for male candidates.</li></ul> To strengthen your candidature, here are some nice to have skills:<ul><li>Previous Experience with Content Delivery Systems.</li><li>Experience in NoSQL databases (Redis) and REST APIs</li><li>Familiarity with Application and HTTP Servers (Wildfly, Nginx, Lighttpd)</li><li>Experience in containerized applications using Docker, Docker compose</li><li>Experience in Version Control &amp; Task Management systems (Git, Jira)</li><li>&nbsp;Familiarity with Software Building and deployment platforms (Bamboo or Jenkins)</li></ul>INTRALOT’s vision is to attract the most talented people in our industry and to support and develop them not only to fulfill their role description but also to go beyond expectations!&nbsp; About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do. Thus, we provide:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.So, if you are eager to join a truly cutting-edge technology company, submit your resume! We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities.

Software Engineer (Hybrid)

As a&nbsp;Software Engineer in Image Processing and Computer Vision&nbsp;at INTRALOT, you will contribute to the development of embedded software for hardware systems, focusing on real-world computer vision applications with constrained system resources.&nbsp;&nbsp;What you’ll do:<ul><li>Use Linux for embedded programming, development, and deployment environments.</li><li>Implement real-world image processing applications on constraint edge systems, with minimal resources, heavy optimizations, and adverse environmental/imaging conditions.</li><li>Be capable of Production quality coding in C/C++ and tooling/prototyping in Python.</li><li>Be proficient in classic ML, Classification, Optimization algorithms and CNNs.</li><li>Having familiarity with frameworks like Tensorflow Lite/Micro, other TinyML tools will be an asset.</li></ul>Job requirementsWhat Sets You Apart:<ul><li>Have a University Degree in Electronic/Electrical Engineering, Machine Vision, Computer Engineering or relevant technology field.</li><li>Excellent software development skills on image processing.</li><li>Past working experience in similar position (computer vision/ image processing).</li><li>Possess excellent written and verbal communication skills in English.</li><li>Adaptive, strong interpersonal skills - team player.</li></ul>&nbsp;The Personal Qualities We Value:<ul><li>Apart from being an excellent Software Engineer you have developed your analytical skills.</li><li>You do not mind working under pressure to meet tight deadlines, whenever needed</li><li>… in our Company, we work, above everything else, as a TEAM. You are an excellent team player (and able to work independently as well when time comes!)</li></ul>&nbsp;&nbsp;About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do. Why Join Us:💸&nbsp;A competitive compensation package combined with additional benefits.💻&nbsp;Hybrid working model.🏥&nbsp;Private Insurance for you and your family.🏢&nbsp;Modern facilities, parking inside, enticing restaurant and corporate bus.📚&nbsp;An extensive training program upon induction and throughout employment.🚀&nbsp;Exceptional opportunities to learn and develop in a multinational environment.🌎&nbsp;Prospects for professional growth both locally and globally.&nbsp;Equal Opportunity Employer: 🌈&nbsp;We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!

Software Engineer (on Image Processing and Computer Vision)

As a Software Engineer (React) at INTRALOT, you'll play a pivotal role in our Digital iLottery Projects!&nbsp;More specifically, some of your main tasks will be:<ul><li>Participating&nbsp;in all phases of the development life cycle, focusing on coding and unit testing.</li><li>Developing&nbsp;and maintaining&nbsp;functional and stable applications to meet company’s needs.</li><li>Designing and implementing&nbsp;highly scalable solutions for unpredictable traffic patterns.</li><li>Following&nbsp;standard code practices and building&nbsp;reusable code and libraries for future use.</li><li>Implementing security and data protection mechanisms.</li><li>Optimizing&nbsp;the application for speed and scalability.</li><li>Contributing to application strategy and planning.</li><li>Staying&nbsp;up to date with emerging technologies and formulating&nbsp;concepts and ideas for&nbsp;additional products, tools and services to be provided.</li></ul>Job requirementsTo get this role, you should match the following criteria:<ul><li>You hold a university or College Degree in Computer Science, Software Engineering or relevant technology-related field.</li><li>At least three (3) years of experience in Software Development.</li></ul><ul><li>Strong working experience in Javascript (ES6), HTML5, CSS3, SASS and React.JS/MobX or Redux</li><li>Experience in using version control software such as Git.</li><li>Excellent understanding of the entire web development process (Design, Development and Deployment).</li><li>&nbsp;We work better as a TEAM. So, you also have to be an excellent team player.</li></ul>&nbsp;Nice to have, but not necessary:<ul><li>&nbsp; Experience in developing and maintaining high-quality React Native applications using clean code.</li></ul>&nbsp;About Us: INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 40 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2025, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.&nbsp;Why Join Us:💸 A competitive compensation package combined with additional benefits.💻&nbsp;Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.

Software Engineer (React)

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