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Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

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Αποθήκη / Logistics

Επαγγέλματα Υγείας

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Κέντρο Εξυπηρέτησης / Call Center

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Βιομηχανική Παραγωγή

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Marketing

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Προσωπικό Ασφαλείας

Φροντίδα Κτιρίων / Σπιτιών

Εργάτες

Τουρισμός / Ξενοδοχεία

Τέχνες / Πολιτισμός

Φροντίδα Ενήλικων / Παιδιών

Φροντίδα Ζώων

Αθλητισμός / Fitness

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We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic IS/ Call Center Systems Specialist&nbsp;to be part of our Call Center Systems team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

IS/ Call Center Systems Specialist

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "NMC Operator” to be part of our successful team in our “Mobile-Fixed Core / IP / Access / IT NOC Department”.You have a challenging mission for:Undertaking the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the&nbsp;24-hrs supervision.What will you do:<ul><li>Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.</li><li>Act as the primary interface of the Network Management Centre for intra-departmental and external communications.</li><li>Execute planned tasks as required by NMC management.</li><li>Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.</li><li>Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.</li><li>Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.</li><li>Inform Customer Service of problems in the network leading to service outages.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Private Insurance program to check up your health&nbsp;</li><li>Toddlers allowance to daycare your kids</li></ul>

NOC Operator

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic Financial Analyst to be part of our Financial Planning &amp; Control team.&nbsp;You have a challenging mission for:&nbsp;Supporting our financial planning and analysis processes, ensuring accurate budgeting, forecasting, and performance tracking. You will partner with key business teams to provide clear financial insights that guide decisions and drive growth.What&nbsp;you will&nbsp;do:<ul><li>Support budgeting and forecasting processes to ensure accurate financial planning and performance tracking.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Provide analytical support to strategic planning by modeling business scenarios and assessing financial impacts&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Analyze trends and key performance indicators (KPIs) across business segments to generate financial insights that drive growth&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Act as a Finance Business partner to commercial, sales, and operations teams&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Evaluate commercial propositions to assess profitability and alignment with business strategy&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>&nbsp;Translate financial data into actionable business insights for non-finance stakeholders</li></ul>It would be great if you have:<ul><li>A University Degree in Finance (a postgraduate degree will be considered an asset)</li><li>2–3 years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Solid knowledge of P&amp;L, basic accounting principles, IFRS, and strong presentation skills</li><li>Proficiency in SAP and MS Office</li><li>Excellent command of the English language</li><li>Strong analytical mindset, attention to detail, and proven financial modeling skills</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

Financial Analyst

We at&nbsp;Nova, are a young and dynamic team, the 2nd largest telecom provider in Greece, looking for a vibrant &amp; quick-thinking Enterprise Solutions Account Manager&nbsp;to be part of our successful Enterprise Solutions team.&nbsp;You have a challenging mission to:enable national and multinational clients embrace digital transformation through tailor-made ICT, IoT, Cloud, and Cybersecurity solutions.&nbsp;What you will do:<ul><li>Build and manage long-term relationships with enterprise and public-sector clients.</li><li>Identify and develop new business opportunities in ICT, Cloud, IoT, Cybersecurity, Fleet Management and Network Infrastructure.</li><li>Work closely with pre-sales engineers to design and present integrated technical solutions that meet client needs.</li><li>Lead proposal preparation both technical and financial ensuring cost efficiency and profitability.</li><li>Negotiate commercial terms and manage vendor/partner engagement.</li><li>Collaborate across functions (Delivery, Procurement, Legal, Finance) to ensure successful project delivery.</li><li>Stay on top of technological trends and translate innovation into business value.</li></ul>It would be great if you have:<ul><li>University degree in Engineering, Computer Science, Telecommunications or related field (Master’s is a plus).</li><li>2–6 years of experience in ICT Sales, Presales, or Business Development within the Telco or IT industry.</li><li>Good understanding of one or more of the following: Networks, Cloud, Cybersecurity, IoT, Data Analytics, Fleet Management.</li><li>Ability to understand complex technical concepts and communicate them clearly to non-technical audiences.</li><li>Excellent communication and negotiation skills both in Greek and English.</li><li>Self-driven, organized, and passionate about technology and innovation.</li><li>Willingness to travel within Greece and engage directly with clients.</li></ul>What you will get:<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family</li><li>Flexy work from home to balance your life</li><li>Private Insurance program to check up on your health</li></ul>

Enterprise Solutions Account Manager

Being responsible for monitoring network operations and ensuring correct fault management. Acts as the main interface between NMC teams, management, and external departments, coordinating responses to incidents. Supports rotational 16x5 shifts and serves as a Level 1 escalation point 24/7.What will you do:<ul><li>Undertake the monitoring of the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network.</li><li>Act as the main interface of the Network Management Centre for intra-departmental and external communications.</li><li>Ensure that planned tasks are implemented as required by NMC management.</li><li>Monitor the correct use of the Trouble Ticketing System (both Corrective and CS).</li><li>Coordinate the activities for the monitoring of performance alarms using the relevant applications and supervise the relevant actions.</li><li>Monitor information flow to Customer Service regarding problems in the network leading to service outages.</li><li>Coordinate all NMC groups and act as the interface between NMC groups and NMC management.</li><li>Control the correct and efficient usage of the NMC procedures.</li><li>Inspect the handover process between the shifts of the relevant NMC groups.</li><li>Coordinate the actions of NMC operators in case of critical problems.</li><li>Assist in any other projects / tasks, as requested by the NMC Supervisor</li><li>Ability to work on rotation 16*5 support shifts and as level1 escalation point as standby 24/7.</li></ul>&nbsp;It would be great if you have:<ul><li>Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or other related field</li><li>Experience in support of Telco equipment.</li><li>4+ Proven experience as a Telco Shift Leader or relevant managerial role. Keen on learning and sharing knowledge!</li><li>Flexible and enthusiastic attitude with excellent interpersonal skills</li><li>Strong protocol level understanding of SS7, TCP/IP, OSPF, MPLS, BGP</li><li>Knowledge of NMC processes and platforms</li><li>Excellent team player skills</li><li>Excellent communication skills in Greek &amp; English&nbsp;</li><li>At least one year of experience</li></ul>

NMC Shift Team Leader

We are looking for a highly organized and technically proficient B2B/FTTS/Backbone Maintenance Coordinator to be part of our Fiber Optic Maintenance team.&nbsp;We are looking for a highly organized and technically proficient B2B/FTTS/Backbone Maintenance Coordinator to manage and oversee the maintenance, fault restoration, and new installations of our backbone fiber optic infrastructure. This is not a field role; the position focuses on coordinating subcontractors and internal teams, ensuring high network availability and service quality through performance monitoring and strategic planning.The ideal candidate will have a strong background in civil engineering and fiber optic networks, combined with excellent project management and communication skills. You will be responsible for supervising outsourced crews, ensuring compliance with technical standards, and driving continuous improvement through KPI-based evaluations.So, if you want to take part in changing how people experience their lives,&nbsp;United Fiber&nbsp;is the right place to be.What you will do:<ul><li>Coordinate and supervise subcontractors for fault restoration and new backbone fiber installations.</li><li>Ensure all works comply with technical specifications, safety standards, and quality requirements.</li><li>Monitor subcontractor performance using defined KPIs and initiate corrective actions when needed.</li><li>Act as the main point of contact between internal departments and external partners for network maintenance activities.</li><li>Manage scheduling and prioritization of emergency and planned restoration works.</li><li>Collaborate with procurement and logistics teams to ensure availability of necessary materials and resources.</li><li>Prepare detailed reports on incidents, restoration progress, and overall network health for senior management.</li><li>Oversee subcontractor certification, documentation, and invoicing processes.</li><li>Support internal teams with technical guidance and ensure alignment with operational goals.</li></ul>It would be great if you have:<ul><li>Solid understanding of fiber optic network architecture, installation, and maintenance principles.</li><li>Proven experience in civil engineering or infrastructure project coordination.</li><li>Familiarity with safety protocols and regulatory compliance in telecom environments.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Experience in managing subcontractors and driving improvements.</li><li>Ability to work independently and manage multiple projects in a fast-paced environment.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova&nbsp;Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li><li>Toddlers allowance to daycare your kids</li></ul>&nbsp;

B2B/FTTS/Backbone Maintenance Engineer

This is an excellent opportunity for a motivated Network Field Technician with hands-on experience in fixed access networks, fiber optics, and telecom equipment maintenance, who thrives in a dynamic environment and is ready to take ownership of Nova’s network infrastructure and field operations.What will you do:<ul><li>Resolve system issues and provide solutions to overcome restrictions, ensuring the network operates efficiently in the long term.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Install and maintain wireless computing networks, cabling, and connections.</li><li>Install and maintain active telecom equipment (routers, switches, WDM, modems, etc.).</li><li>Install and maintain non-active telecom equipment (racks, DDF, ODF, cabling, outdoor cabins, etc.).</li><li>Inspect LAN/WAN infrastructures and troubleshoot any Layer 1 issues.</li><li>Troubleshoot system failures and identify roadblocks in the network.</li><li>Verify service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems.</li><li>Maintain and repair hardware and peripheral telecom devices.</li><li>Preventive and corrective maintenance at NGA cabinets</li></ul>It would be great if you have:<ul><li>Bachelor’s degree in Electrical Engineering or Telecommunications.</li><li>4+ years of experience in Fixed Access Networks or Field Support.</li><li>Prior experience with Nokia, Huawei, Adtran, or Ericsson access equipment (highly desirable).</li><li>Experience with single-mode, multi-mode fiber optic, and CAT5/6 cabling.</li><li>Experience measuring optical or copper circuits using analyzers (OTDR, TDR).&nbsp;</li><li>Knowledge of xDSL and FTTH technologies.</li><li>Experience measuring low-voltage power circuits using appropriate instruments.</li><li>Excellent communication skills in both Greek and English.</li><li>Strong teamwork skills.</li></ul>What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Network Field Technician

Driving Nova’s Fixed and FWA services, shaping the product roadmap, implementing commercial strategies, and ensuring profitable, customer-focused solutions through market insights and cross-functional collaboration.What will you do:<ul><li>Develop and maintain the end-to-end product roadmap for Fixed and FWA services across residential and business segments and manage all pricing decisions to ensure company's profitability and meet customer's needs</li><li>Define, propose &amp; implement commercial objectives and propositions strategies, in line with objectives and underpinned by customer, market &amp; competitor insights</li><li>Monitor closely and analyze market trends, and competition; manage the insights and market analysis/research that drives all product efforts and commercial decisions</li><li>Monitor and analyze business and financial KPIs, securing performance and profitability</li><li>Be the business owner for driving proposition changes working closely with product, technology, billing and operational teams</li><li>Work closely with commercial &amp; finance teams to build business cases, considering both broader business and bottom-line financial benefits and risks</li><li>Follow-up and cooperate with all teams for the implementation of product development projects, marketing initiatives, GTM plans and promos, providing clarifications and supporting the delivery upon commitment.</li><li>Develop, test and deliver alternative concepts and identify opportunities for growth</li><li>Support product development teams with prioritization and development of roadmap, ensuring delivery of commercial and proposition objectives</li><li>Collaborate with marketing teams on Go To Market plans and briefs for products and propositions changes and how they are delivered</li><li>Work closely with Marketing Communication and Sales teams to align on campaigns and activities that strengthen Nova’s Market presence and increase growth.</li><li>Identify and lead new products development to meet customer needs better than the competition.</li></ul>It would be great if you have:<ul><li>BSc in Business Administration, Marketing or other related field</li><li>Postgraduate studies in Marketing Business fields will be considered a strong plus</li><li>Knowledge and experience of telecoms products is a plus</li><li>3+ years of experience&nbsp;</li><li>Experience in the marketing field is a plus</li><li>Creativity, efficiency, and attention to detail</li><li>Organizational and pro-active skills.</li><li>Strong time-management skills; Ability to work under pressure and adapt within a dynamic environment&nbsp;</li><li>Flexibility and accountability, with a "can-do" approach.</li><li>Creatively problem-solving skills.</li><li>Team-player skills, enjoying working collaboratively across functions.</li><li>Strong analytical &amp; commercial thinking</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English&nbsp;</li><li>Advanced knowledge of the MS Office suite</li></ul>What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Product Manager (Fixed & FWA)

We are seeking a Senior Business Analyst to play a pivotal role in bridging the gap between our clients and our IT capabilities. In this senior role, you will be responsible for leading the analysis of complex business needs, driving strategic initiatives, and ensuring the successful delivery of high-impact solutions. You will work closely with stakeholders and cross-functional teams throughout the entire product lifecycle, from concept to deployment.Key Responsibilities:<ul><li>Act as the primary liaison between business stakeholders and technical teams, ensuring alignment of business goals with technical solutions.</li><li>Lead workshops and stakeholder meetings to gather, analyze, and document high-level and detailed business requirements.</li><li>Translate business needs into comprehensive functional specification documents, ensuring clarity and completeness for development teams.</li><li>Develop and maintain strong client relationships, acting as a trusted advisor and identifying opportunities for improvement and innovation.</li><li>Guide and support development teams by providing clear and actionable requirements, user stories, and workflows.</li><li>Provide strategic input during product development phases, ensuring alignment with business objectives and user needs.</li><li>Collaborate with Quality Assurance teams to ensure test coverage aligns with business scenarios and functional requirements.</li><li>Partner with the Support team to resolve post-implementation issues and gather feedback for continuous improvement.</li></ul>Requirements:<ul><li>Bachelor’s degree in Finance, Accounting, Economics or related field.&nbsp;</li><li>The position involves analysis of business processes in the NPL industry in the Collections and Legal fields, transformation of business requirements into technical solutions, cooperation with business and technical departments, hence a degree that combines business/finance plus an understanding of systems/IT is an advantage.</li><li>Minimum of 5 years’ experience in business analysis, including hands-on experience with complex IT systems.</li><li>Proven track record of leading requirements analysis for large-scale or enterprise-level projects.</li><li>Knowledge of Business Intelligence, SQL, Process Modelling tools is an advantage.</li><li>Excellent communication skills in English, both written and verbal.</li><li>Experience in the banking or financial services sector is highly desirable.</li><li>Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities effectively.</li><li>Demonstrated ability to influence stakeholders and work closely with others to determine acceptable solutions.</li></ul>&nbsp;Benefits:As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>&nbsp;

Senior Business Analyst

As an Atlassian Services Project Manager, you will oversee end-to-end delivery of Atlassian implementation, migration, and optimization projects — ensuring they are completed on time, within budget, and in alignment with customer goals and best practices. You will work closely with clients, technical consultants, and internal stakeholders to drive project success, ensuring exceptional service quality and long-term customer satisfaction.Responsibilities<ul><li>Lead Atlassian solution delivery projects (Jira Software, Jira Service Management, Confluence, etc.) from initiation through closure, managing scope, timelines, and budgets.</li><li>Coordinate cross-functional teams including solution architects, technical consultants, and client stakeholders to ensure seamless project execution.</li><li>Define and document project scope, requirements, and deliverables in collaboration with clients and the technical team.</li><li>Manage client expectations and proactively engage with stakeholders to maintain alignment throughout the project lifecycle.</li><li>Apply and adapt the company’s Project Delivery Framework to fit each project’s environment, methodology (Agile, hybrid, or waterfall), and scale.</li><li>Identify, assess, and mitigate risks and issues, ensuring proactive management and transparent communication.</li><li>Handle change requests efficiently, balancing customer needs and delivery constraints while maintaining project governance standards.</li><li>Monitor progress and success metrics, report key milestones and KPIs to internal and external stakeholders, and escalate as needed.</li><li>Develop executive-level project reports and presentations for clients and internal management.</li><li>Collaborate with Account Managers and Service Delivery Leads to ensure project health, client satisfaction, and opportunities for service improvement or expansion.</li><li>Contribute to continuous improvement initiatives in project management practices and Atlassian service delivery processes.</li></ul>Requirements<ul><li>3+ years of experience managing IT implementation or service delivery projects — preferably in software, consulting, or ITSM/DevOps environments.</li><li>Proven experience with Atlassian tools (Jira Software, Confluence, Jira Service Management) — configuration or project-level experience required.</li><li>Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.</li><li>PMP, Prince2, or Agile/Scrum certification is considered a strong asset.</li><li>Excellent client-facing, communication, and stakeholder management skills.</li><li>Strong analytical and problem-solving mindset with a structured approach to issue resolution.</li><li>Experience working in multi-disciplinary and geographically distributed teams.</li><li>Comfortable working in dynamic, changing environments with evolving client needs.</li><li>Excellent organizational skills and ability to manage multiple concurrent projects.</li><li>Experience in consulting or professional services delivery preferred.</li><li>Experience in migration or integration projects (e.g., Jira Cloud migration, Legacy ITSM tools-to-Jira transitions) is a plus.</li><li>Willingness to travel occasionally for client engagements or team collaboration.</li></ul>BenefitsAs an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>

Project Manager (Atlassian Services)

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NOVA

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