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Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

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Τηλεπικοινωνίες

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Τέχνες / Πολιτισμός

Φροντίδα Ενήλικων / Παιδιών

Αθλητισμός / Fitness

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We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is a leading European IT solutions provider headquartered in Belgium, with over 9,000 employees across 10+ countries. The company specializes in end-to-end IT services including infrastructure, cloud, software development, and managed services. Our client officially launched its Athens office in 2024, aiming to grow rapidly into a major delivery hub, supporting international clients across Europe. The Athens team is dynamic, multicultural, and focused on delivering excellence in customer and technical support services.About the RoleAs a Dutch-speaking Service Desk Agent, you will be the first point of contact for Dutch-speaking users, providing technical assistance via phone, email, and chat. You’ll be responsible for handling and resolving support tickets, documenting solutions, and escalating complex issues when needed. This role is ideal for individuals who enjoy troubleshooting, helping others, and working in a collaborative IT environment. Prior technical experience is a plus but not mandatory—training and guidance will be provided.Key Responsibilities<ul><li>Handle technical support requests from Dutch-speaking end users.</li><li>Record and track issues in a ticketing system.</li><li>Troubleshoot hardware/software issues or escalate as needed.</li><li>Follow up with users to ensure problems are resolved.</li><li>Work closely with team leads and other departments to improve processes.</li></ul>Requirements<ul><li>Fluent Dutch and very good English (both written and spoken).</li><li>Strong communication and problem-solving skills.</li><li>Basic IT literacy (Windows, MS Office, etc.); any prior technical experience is a plus.</li><li>Team spirit and willingness to learn in a fast-paced environment.</li><li>EU work permit and availability to work in shifts if required.</li></ul>What They Offer<ul><li>Competitive salary &amp; benefits package.</li><li>Private health insurance.</li><li>Meal vouchers.</li><li>Hybrid work model (remote flexibility after initial training).</li><li>Annual leave starting at 22 days, with additional seniority days.</li><li>Ongoing training and career development within an international IT group.</li><li>A supportive, inclusive, and multicultural workplace.</li></ul>

Dutch-Speaking Service Desk Agent

How would you like to work behind the scenes with some of the most innovative brands to deliver exceptional customer experiences? Are you a problem solver? Do you like making meaningful connections with people? No, this isn’t too good to be true. This is what it’s like when you join IntouchCX’s Athens, Greece team.&nbsp;Our Polish-speaking Customer Service Agents are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.&nbsp;Requirements&nbsp;Working as a Customer Service Representative (Polish-English), You Have:<ul><li>Polish/English Bilingual is a must.</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Benefits of Working as a Customer Service Representative (Polish-English):<ul><li>Industry-leading benefits like:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Fun, supportive work environment</li></ul></li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Service Representative (Polish-English)

How would you like to work behind the scenes with some of the most innovative brands to deliver exceptional customer experiences? Are you a problem solver? Do you like making meaningful connections with people? No, this isn’t too good to be true. This is what it’s like when you join IntouchCX’s Athens, Greece team.Our Customer Service Representative - (Dutch/English) are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.&nbsp;Working as a Customer Service Representative (Dutch/English), You Have:<ul><li>Dutch/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>&nbsp;Benefits of Working as a Customer Service Representative (Dutch/English):<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li></ul></li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Service Representative (Dutch/English)

We’re changing the way people think about customer care, and we need your help!We’re looking for a German Speaking Team Lead&nbsp;to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is delivered in every customer interaction. This role requires learning and maintaining in-depth knowledge of our partner’s brand, philosophy, products, promotions, and processes. It also involves supporting the professional and personal development of your team through performance evaluations, training, and career pathing plans.As Team Lead, You Will…<ul><li>Manage and supervise a team of German-speaking CSRs</li><li>Ensure training, development, and employee engagement are maintained to grow and retain talent</li><li>Monitor and manage performance to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)</li><li>Analyze reports and statistical data to measure results and identify areas for improvement</li><li>Use critical thinking to develop solutions that enhance performance and partner satisfaction</li><li>Motivate your team through relationship building and real-time coaching</li><li>Create incentive programs to drive performance and achieve desired outcomes</li><li>Coordinate staffing schedule changes with the Operations Support or Workforce Management teams</li><li>Collaborate with departments across the organization (HR, IT, etc.) to resolve issues effectively</li><li>Represent operations in partner meetings with insight and professionalism</li><li>Gain expert-level knowledge of partner products and promotions</li><li>Demonstrate a strong work ethic and a commitment to excellence</li><li>Act as a role model and live by our 10 Things (core cultural values)</li></ul>As Team Lead, You Have…<ul><li>Fluency in German, both written and spoken, with a professional level of English</li><li>At least 1 year of experience as a Team Lead in a contact center or customer service environment, ideally within the travel or airline industry</li><li>Experience handling escalated customer issues</li><li>Strong knowledge of Google Workspace (Sheets, Slides, Docs, Drive); confidence using spreadsheets for reporting is an asset</li><li>Excellent time management, organization, and prioritization skills</li><li>The ability to work independently and collaboratively in a fast-paced environment</li></ul>Benefits of Working as a Team Leader:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

German-speaking Team Lead

How would you like to work behind the scenes with some of the most innovative brands, helping people take control of their finances and feel good doing it? At IntouchCX in Athens, that’s exactly what we do.As an English-Speaking Customer Care Advisor, you’ll be the voice of support for users navigating banking and financial tools. Whether it’s through calls, emails, or chats, you’ll be turning “What’s going on with my account?!” into “Wow, thanks for the help!” 💬We’re looking for people with personality and purpose. If you’re driven, dependable, and want more than just a job—you’re in the right place.Working as an English-speaking Customer Service Representative, You Have:<ul><li>Full English proficiency</li><li>High school diploma (or equivalent)</li><li>6 months to 1 year of customer service experience</li><li>Call center experience is a strong asset</li><li>Some finance knowledge – whether through studies, previous experience, or personal interest in the markets</li><li>Excellent communication skills, active listening, and a calm, solution-focused approach to customer support</li></ul>Benefits of Working as an English-Speaking Customer Care Advisor:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

English-Speaking Customer Care Advisor

Are you a problem solver with a passion for finance? Do you thrive on making meaningful connections with people and helping them navigate financial solutions? Are you interested in a rewarding career working with the world’s most exciting brands in the banking sector?Our French -Speaking Customer Care Advisors are dedicated to providing exceptional support to customers, ensuring that every interaction is both helpful and memorable. You will handle inquiries related to banking products and services through inbound calls, emails, and chats, assisting customers with professionalism and a deep understanding of financial products.We’re looking for people with drive and ambition—those who want to build a career, not just find a job. Punctuality, performance, and a positive attitude will set you up for success in this role.What Sets You Apart:<ul><li>French/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li><li>Passion for finance and a genuine desire to help customers manage their financial needs.</li></ul>Why You’ll Love Working With Us:<ul><li>Industry-leading benefits like:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

French -Speaking Customer Care Advisor

We’re changing the way people think about customer care, and we need your help!&nbsp;We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp; and career pathing plans.&nbsp;As Team Lead (French/English Bilingual), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (French/English Bilingual), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>Must be fluent in French and English, written and oral</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays</li></ul>

Team Lead (French/English Bilingual)

We’re changing the way people think about customer care, and we need your help!&nbsp;We’re looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp; and career pathing plans.&nbsp;As Team Lead (Supervisor), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (Supervisor), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays&nbsp;</li></ul>

Team Lead (Supervisor)

Are you a natural problem solver who thrives on making meaningful connections? Do you want to be part of a dynamic team representing some of the world’s most exciting brands? If you’re looking for a career (not just a job), this is your chance.As a Customer Service Representative (Spanish-English), you’ll create unforgettable experiences for customers through inbound calls, emails, and chats. We’re looking for energetic, driven, and personable individuals who love making an impact with every interaction.What Sets You Up for Success:<ul><li>Spanish/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Why Join Us as a Customer Service Representative (Spanish-English):We believe that great work deserves great rewards. As part of our team, you’ll enjoy competitive compensation, industry-leading benefits, and opportunities for growth in a dynamic, supportive environment.What We Offer<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li></ul></li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li></ul>

Customer Service Representative (Spanish-English)

We are looking for an enthusiastic B2B Senior Sales Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communications skills in English, German, French or Dutch. Why join us Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in English.What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>Achievable monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li><li>Enjoy your lunch break at our brand new corporate cafeteria&nbsp;</li></ul> What you’ll be doing:Key responsabilities<ul><li>Responsible for building and managing a team of Account Executives and Sales Development Associates. Lead a world-class, high-performing team of Account Executives and Sales Development Associates and nurture them in their development.</li><li>Index on your team’s talent to be innovative, passionate, and constantly work towards building a high-performance culture.</li><li>Proactively invest in self-learning, seek out feedback, and be agile to manage change.</li><li>Be a forward thinker and have strategic vision to grow business at scale.</li><li>Demonstrate ability to use data and evidence to make timely business decisions and effectively prioritize activities to grow business at scale.</li><li>Coach and teach the reps on the team to successfully navigate the sales process and sales cycle (budget discovery and attention, business needs, timelines, and BANT qualification).</li><li>Proactively flex management style to meet employee needs and motivate and inspire excellence from the team.</li><li>Consistently meet quarterly revenue goals, objectives, and KPIs.</li><li>Demand excellence through demonstrating best sales practices, coaching (through effective 1:1s), performance reviews, developing and inspiring team members.</li><li>Coach your team on innovative sales practices to solve customer problems and create deal strategies, especially at CxO-level relationships.</li><li>Delegate assignments and decisions to empower your team.</li><li>Foster a positive and values-driven team culture that will motivate others.</li><li>Identify team challenges and lead training and education to improve rep effectiveness.</li><li>Proactively measure business and team goals and communicate effectively with clarity and conviction.</li></ul>Candidate profile<ul><li>Fluent level of English - both written and spoken - required.</li><li>Fluent German OR French OR Duch is preferred.</li><li>4+ years of sales experience, predominantly in the digital/tech field.</li><li>2+ years of people leadership, team leadership, or team coaching/mentorship experience.</li><li>Sales and sales management experience, preferably in technology, IT, SaaS, and/or Human Capital/Consulting.</li><li>Proven track record in both hunting and farming sales.</li><li>Expertise in scaling businesses in a high-growth market.</li><li>Ability and willingness to coach and provide guidance to team members with the aim of improving the sales skills of the team.</li><li>Strong executive presence, gravitas, and ability to influence at the C-level.</li><li>Sense of professionalism and ability to develop relationships.</li><li>Strong attention to detail.</li><li>Self-starter, sense of urgency, and works well under pressure.</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.</li><li>Proficient in Microsoft Office.</li><li>Strong communication skills, both written and verbal.</li></ul>

B2B Senior Sales Team Leader with English/German/French or Dutch

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