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How would you like to work behind the scenes with some of the most innovative brands to deliver exceptional customer experiences? Are you a problem solver? Do you like making meaningful connections with people? No, this isn’t too good to be true. This is what it’s like when you join IntouchCX’s Athens, Greece team.&nbsp;Our Polish-speaking Customer Service Agents are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.&nbsp;Requirements&nbsp;Working as a Customer Service Representative (Polish-English), You Have:<ul><li>Polish/English Bilingual is a must.</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li><li>The ability to sit for long periods of time</li></ul>Benefits of Working as a Customer Service Representative (Polish-English):<ul><li>Industry-leading benefits like:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Service Representative (Polish-English)

We’re looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp;and career pathing plans.&nbsp;As Team Lead (Supervisor), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (Supervisor), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays&nbsp;</li></ul>

Team Lead (Supervisor)

We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp;and career pathing plans.&nbsp;As Team Lead (French/English Bilingual), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (French/English Bilingual), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>Must be fluent in French and English, written and oral</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays</li></ul>

Team Lead (French/English Bilingual)

Are you a natural problem solver who thrives on making meaningful connections? Do you want to be part of a dynamic team representing some of the world’s most exciting brands? If you’re looking for a career (not just a job), this is your chance.As a Customer Service Representative (Spanish-English), you’ll create unforgettable experiences for customers through inbound calls, emails, and chats. We’re looking for energetic, driven, and personable individuals who love making an impact with every interaction.What Sets You Up for Success:<ul><li>Spanish/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Why Join Us as a Customer Service Representative (Spanish-English):We believe that great work deserves great rewards. As part of our team, you’ll enjoy competitive compensation, industry-leading benefits, and opportunities for growth in a dynamic, supportive environment.What We Offer<ul><li>Competitive salary</li><li>Industry-leading benefits:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li></ul>

Customer Service Representative (Spanish-English)

As a Customer Service Representative (Spanish-English), you’ll create unforgettable experiences for customers through inbound calls, emails, and chats. We’re looking for energetic, driven, and personable individuals who love making an impact with every interaction.What Sets You Up for Success:<ul><li>Spanish/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Why Join Us as a Customer Service Representative (Spanish-English):We believe that great work deserves great rewards. As part of our team, you’ll enjoy competitive compensation, industry-leading benefits, and opportunities for growth in a dynamic, supportive environment.What We Offer<ul><li>Competitive salary</li><li>Industry-leading benefits:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li></ul>

How would you like to work behind the scenes with some of the most innovative brands to deliver exceptional customer experiences? Are you a problem solver? Do you like making meaningful connections with people? No, this isn’t too good to be true. This is what it’s like when you join IntouchCX’s Athens, Greece team.Our Customer Service Representative - (Dutch/English) are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.&nbsp;Working as a Customer Service Representative (Dutch/English), You Have:<ul><li>Dutch/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>&nbsp;Benefits of Working as a Customer Service Representative (Dutch/English):<ul><li>Competitive salary</li><li>Industry-leading benefits:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Service Representative (Dutch/English)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an&nbsp;English - Customer Service Representative in support of The Home Depot (shift of 2pm - 11pm to start)&nbsp;working&nbsp;onsite&nbsp;in our brand new facilities in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be DoingDo you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.During a Typical Day, You’ll<ul><li>Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes</li><li>Some upselling of products or services to existing customers may be required</li></ul>What You Bring to the Role<ul><li>Fluent in English (B2 level)</li><li>Previous customer service experience recommended</li><li>High school diploma or equivalent</li><li>Proficiency in using computer systems and software applications</li><li>Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes</li><li>Ability to support and work regular overnight shifts</li></ul>What You Can Expect<ul><li>Competitive compensation package with a monthly base salary performance bonus opportunities</li><li>A shift that fits with your fun living lifestyle from 2pm - 11pm to start</li><li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives</li><li>Knowledgeable, encouraging, supporting and present leadership</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>Career growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible during each and every call. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. If you're a night owl, this is the perfect opportunity to make a real impact to the American market.You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

English - Customer Service Representative in support of The Home Depot (Evening Full Time Hours)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Greek-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes</li><li>Ensure a high level of partner service and a positive partner experience </li></ul>What You Bring to the Role<ul><li>Must reside in the Athens area to be considered for this position</li><li>Fluency in English and Greek</li><li>6 months or more of customer services experience</li><li>High school diploma or equivalent</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy</li></ul>What You Can Expect<ul><li>Knowledgeable, encouraging, supporting and present leadership</li><li>Diverse and community minded organization</li><li>Career-growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Greek-English Travel Customer Service in support of Booking.com

Bringing smiles is what we do at TTEC… for you and the customer. As a&nbsp;Business Development Sales Representative - Brazilian Portuguese&nbsp;working onsite in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.&nbsp;During a Typical Day, You’ll<ul><li>Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media</li><li>Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity</li><li>Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions</li><li>Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel</li></ul>What You Bring to the Role<ul><li>1+ years of applied sales experience</li><li>Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling&nbsp;</li><li>Excellent verbal and written communication skills in Brazilian Portuguese</li><li>Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media</li><li>Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel</li><li>Being a collaborative Team Player, competent in working collaboratively with sales teams and other stakeholders</li><li>Confidence in utilizing sales development tools and CRM systems</li></ul>What You Can Expect<ul><li>Consistent workweek from Monday to Friday, enabling a healthy work-life balance</li><li>Inclusive culture and community focus, we foster inclusivity and encourage community engagement</li><li>Individualized career growth and development which means if its important to you, its important to us.&nbsp;Yes, you'll receive the training and support you need to succeed in this role... and there's more.&nbsp;You wish to be a leader in the future, we've got the skills.&nbsp;Want to develop a particular skill? We have 1000s of free courses you can take any time.&nbsp;Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it.</li><li>Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses, Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration</li><li>25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Brazilian Portuguese - Business Development Sales Representative

Bringing smiles is what we do at TTEC… for you and the customer. As a&nbsp;Business Development Sales Representative - LATAM Spanish&nbsp;working remotely in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.&nbsp;During a Typical Day, You’ll<ul><li>Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media</li><li>Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity</li><li>Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions</li><li>Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel</li></ul>What You Bring to the Role<ul><li>1+ years of applied sales experience</li><li>Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling&nbsp;</li><li>Excellent verbal and written communication skills in LATAM Spanish</li><li>Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media</li><li>Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel</li><li>Being a collaborative Team Player, competent in working collaboratively with sales teams and other stakeholders</li><li>Confidence in utilizing sales development tools and CRM systems</li></ul>What You Can Expect<ul><li>Consistent workweek from Monday to Friday, enabling a healthy work-life balance</li><li>Inclusive culture and community focus, we foster inclusivity and encourage community engagement</li><li>Individualized career growth and development which means if its important to you, its important to us.&nbsp;Yes, you'll receive the training and support you need to succeed in this role... and there's more.&nbsp;You wish to be a leader in the future, we've got the skills.&nbsp;Want to develop a particular skill? We have 1000s of free courses you can take any time.&nbsp;Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it.</li><li>Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses, Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration</li><li>25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

LATAM Spanish - Business Development Sales Representative

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