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Η θέση αναφέρεται στην/ον Operations Manager και περιλαμβάνει τις παρακάτω αρμοδιότητες:<ul><li>Διασφάλιση άριστης λειτουργίας του καταστήματος.</li><li>Επίτευξη του προϋπολογισμού και των στόχων του καταστήματος.</li><li>Προγραμματισμός του προσωπικού σύμφωνα με τις επιχειρηματικές ανάγκες.</li><li>Έλεγχος της διαθεσιμότητας εμπορευμάτων και υπηρεσιών, διατηρώντας τα αποθέματα σε καλό επίπεδο.</li><li>Παροχή υψηλού επιπέδου άμεσης και έμμεσης εξυπηρέτησης των πελατών στο κατάστημα, σύμφωνα με τις εταιρικές προδιαγραφές.</li><li>Βέλτιστη παρουσίαση των προϊόντων και των προωθητικών ενεργειών στο κατάστημα, με στόχο τη μεγιστοποίηση των πωλήσεων.</li><li>Reporting αποτελεσμάτων.</li><li>Συμμετοχή στη στελέχωση, εκπαίδευση, αξιολόγηση και ανάπτυξη των υπαλλήλων του καταστήματος.</li><li>Διασφάλιση της καλής τήρησης των εργασιακών σχέσεων καθώς και των κανόνων υγείας και ασφάλειας του προσωπικού και των πελατών.</li><li>Ενημέρωση&nbsp;του εμπορικού τμήματος με χρήσιμες πληροφορίες, ώστε να γίνει σωστός προγραμματισμός των προσφορών, των τιμών και της εξυπηρέτησης πελατών.</li><li>Ολοκληρώνει τις λειτουργικές απαιτήσεις του καταστήματος προγραμματίζοντας και αναθέτοντας εργασίες στους υπαλλήλους και παρακολουθώντας τα αποτελέσματα της εργασίας.</li><li>Διασφαλίζει τα αποτελέσματα εργασίας του προσωπικού του καταστήματος, κατευθύνοντας και συμβουλεύοντας τον βοηθό καταστήματος.</li><li>Εντοπίζει τις τρέχουσες και μελλοντικές απαιτήσεις των πελατών: καθημερινή συζήτηση με το εμπορικό&nbsp;τμήμα.</li><li>Εφαρμόζει&nbsp;σωστά το μηνιαίο εμπορικό πλάνο τοποθέτησης, που αποστέλλεται από το αντίστοιχο τμήμα.</li><li>Διασφαλίζει τη σωστή διαχείριση των εμπορευμάτων εφαρμόζοντας συστήματα και μέτρα ασφαλείας: διαχείριση αποθεμάτων, έλεγχος ημερομηνίας λήξης κ.α.</li><li>Είναι υπεύθυνη/ος για την ορθότητα των τιμών&nbsp;στο κατάστημα.</li><li>Είναι υπεύθυνος για την ασφάλεια των πελατών, των υπαλλήλων και των περιουσιακών στοιχείων του καταστήματος.</li></ul>&nbsp;Απαραίτητα προσόντα:<ul><li>&nbsp;Πτυχίο ΑΕΙ/ΤΕΙ</li><li>&nbsp;Τουλάχιστον 3ετής προϋπηρεσία σε αντίστοιχη διοικητική θέση ευθύνης στον τομέα της λιανικής.</li><li>&nbsp;Εμπειρία διοίκησης ομάδας καταστήματος τουλάχιστον 5 ατόμων.</li><li>&nbsp;Επικοινωνιακές ικανότητες, ομαδικότητα, ισχυρό εσωτερικό κίνητρο και θετική στάση.</li><li>&nbsp;Ικανότητα ανάπτυξης της ομάδας μέσω παρακίνησης.</li><li>Επιτυχής χειρισμός πολλαπλών εργασιών μέσα σε ένα περιβάλλον γρήγορων ρυθμών.</li><li>Πολύ καλή γνώση Αγγλικών.</li><li>Άριστη χρήση Η/Υ.</li></ul>

Υπεύθυνη/ος Καταστήματος

Affidea Greece, one of the leading healthcare providers in the country, is expanding and looking for experienced&nbsp;Center Managers&nbsp;to join our growing team in Attica. With several&nbsp;brand-new&nbsp;Diagnostic Centers opening this year, we are seeking dynamic individuals to oversee their development and operations. Responsibility to staff and direct the team to:<ul><li>Manage the center ensuring high quality business activities with maximum quality, service and profitability for the organization.</li><li>Understands that the center's profits and achievements are reflected in all its operations and activities– including relationships and risk management</li><li>Meet your targets and those of the team as a whole</li><li>Manage the smooth running of the team</li><li>Contribute to the training and development of the results-driven team to achieve revenue targets in line with business plans</li><li>Maintain overall center responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification</li></ul> Day to day responsibilities&nbsp;agreed with your manager to include:<ul><li>Manage, direct and monitor the overall performance of the center</li><li>Maintain and improve mechanisms for center activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities</li><li>Direct the development of plans for the center to include management to achieve targets</li><li>Developing plans for the center's progress and growth</li><li>Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met</li><li>Reporting (content and format as agreed) monthly as agreed</li><li>Delegate authority and responsibility to team with supervision, accountability and review</li><li>Set an example for team members of commitment, center process and activities, work ethics and habits and personal character</li><li>Maintain accurate records</li><li>Responsibly use resources and control expenses to meet agreed budgetary controls</li><li>Adhere to all organization policies and procedures</li><li>Interact and co-operate with all members of the organization, its suppliers and customers</li><li>From time to time, you may be expected to be part of special projects as are reasonably required of your job role</li></ul>Job requirements<ul><li>At least 3 years&nbsp;of experience in a similar role</li><li>Bachelor's degree in business administration &amp; management</li><li>Excellent verbal and written communication skills both in Greek and English</li><li>Good understanding of business process and management, requirements and dynamics</li><li>Proficient in using MS Office</li><li>Proven ability to drive effectively a center and team</li><li>Ability to coach and develop others</li><li>Excellent interpersonal, organizational and communication skills</li><li>Ability to work in flexible hours</li></ul> What We Offer<ul><li>Attractive salary package and bonus scheme</li><li>Private Health Insurance</li><li>Professional skill development</li><li>Excellent professional environment</li><li>Ongoing career growth and skill development</li></ul>

Center Manager

In Kotsovolos we embrace everything you have to offer. Join our team and let’s #beMORE together!&nbsp;📈&nbsp;In numbers 3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year&nbsp;🎯 Our goal Planning our future and through latest technologies and innovation, make our lives better.&nbsp;💼 Your everyday work-life<ul><li>Designing and implementing unified contract management policies and procedures within the framework of overall corporate governance</li><li>Drafting, reviewing, and revising contracts in collaboration with the Legal Department and other internal stakeholders</li><li>Monitoring compliance with contractual terms and proactively identifying risks or deviations</li><li>Highlighting issues and disputes arising during contract execution, aiming for effective negotiation and resolution by the responsible stakeholders</li><li>Providing well-founded advisory support to internal teams through the Local Admin Offices regarding procurement and contract matters</li><li>Maintaining organized contract records and ensuring compliance with company policies and applicable legislation</li></ul>&nbsp;🚀 As an ideal fit, you should have<ul><li>Bachelor’s degree in Law, Business Administration, or Economics preferred</li><li>Minimum 2 years of experience in Contract Management and Legal Affairs&nbsp;</li><li>Strong knowledge of legal matters and procedures related to contracts</li><li>Understanding of contract terms and conditions</li><li>Skills in managing multiple stakeholders</li><li>A collaborative mindset and problem-solving abilities</li><li>Attention to detail and organizational skills</li></ul> 💎&nbsp;What we offer<ul><li>Continuous training in new technologies and tools</li><li>Career development and growth opportunities</li><li>Competitive bonus scheme, performance-based</li><li>Group health/medical insurance package</li><li>Internal wellbeing actions</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos&nbsp;and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.

Contract Lifecycle Manager

It’s never too early to think about your future! For a head start on an amazing career, join us as an Intern. Deloitte offers different internship programs for dynamic and motivated students and graduates. These programs provide great opportunities for students and graduates to experience our firm and its culture while you will learn from experienced colleagues and meet clients representing a variety of industries and environments as we help you make a smooth transition from student to professional life.

Future Opportunities - Internships in Strategy, Risk & Transactions Advisory

The Head of Operations is responsible for guiding the operational direction of the company, supporting the CEO’s decisions, and ensuring effective performance across all departments. The role involves developing and implementing policies, overseeing resource allocation and budgets, driving process optimization, and ensuring compliance with legal and industry standards. This is a leadership position that requires strategic thinking, operational excellence, and strong people management skills to support Code.Hub’s rapid growth and evolving business needs.Objectives:The primary objective of the&nbsp;Head of Operations&nbsp;is to ensure smooth, efficient, and scalable business operations. This includes aligning operational processes with company strategy, optimizing service quality, improving efficiency through innovation and automation, and building a resilient, high-performing operations team.Scope of Work:<ol><li>Strategic Leadership &amp; Guidance<ul><li>Advise and support the CEO in decision-making related to operations and resource management.</li><li>Oversee and guide Officers and other staff, ensuring accountability and performance excellence.</li></ul></li><li>Operational Policy &amp; Process Management<ul><li>Develop, implement, and update operational policies, procedures, and best practices.</li><li>Identify and execute initiatives for process automation, cost optimization, and service improvement.</li></ul></li><li>Resource &amp; Budget Oversight<ul><li>Manage operational budgets, monitor expenditures, and allocate resources effectively.</li><li>Oversee workload distribution to maximize efficiency and meet business goals.</li></ul></li><li>Compliance &amp; Risk Management<ul><li>Ensure adherence to company policies, legal requirements, and industry regulations.</li><li>Lead incident and problem management processes, ensuring minimal business disruption.</li></ul></li><li>Cross-Departmental Coordination<ul><li>Collaborate with all the assisted departments for the execution and excellence, and with Project Management to align operations with business objectives.</li><li>Drive synergy between departments for cohesive and efficient service delivery.</li></ul></li><li>Team Development &amp; Culture<ul><li>Lead, mentor, and develop the operations team, fostering skills enhancement and operational readiness.</li><li>Promote a culture of continuous improvement and accountability.</li></ul></li></ol>Qualifications:<ul><li>Education: Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s degree preferred).</li><li>Experience: Minimum of 8+ years of progressive experience in operations leadership, ideally within a high-growth or scaling business environment.</li><li>Strategic &amp; Operational Leadership: Proven track record in developing policies, managing budgets, and optimizing business processes.</li><li>Analytical &amp; Financial Expertise: Proficiency in Microsoft Excel, including pivot tables, complex formulas, macros, and data modeling. Strong capabilities in budget creation, forecasting, and variance analysis to guide strategic decision-making. Expertise in financial projections translating operational data into forward-looking insights to anticipate business needs. Skilled in building and maintaining interactive dashboards (Excel, Power BI, or similar tools) to track KPIs and operational performance in real time.</li><li>Process &amp; Technology: Demonstrated success in process automation, cost optimization initiatives, and leveraging technology to improve productivity.</li><li>Collaboration &amp; Communication: Strong leadership, communication, and decision-making skills, with a history of fostering cross-functional collaboration across departments.</li><li>Organizational Excellence: Exceptional organizational and problem-solving abilities; able to prioritize, delegate, and execute in a fast-paced environment.</li><li>Personal Attributes: High level of integrity, resilience, adaptability, and commitment to continuous improvement.</li></ul>

Head Of Operations

Government &amp; Public Sector Business Analyst / ConsultantYour role as a Government &amp; Public Sector Business Analyst / Consultant will focus on the delivery of client engagements, by understanding objectives for clients and Deloitte, aligning your own work to objectives and setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results.In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life.During your tenure as a Government &amp; Public Sector Business Analyst / Consultant, you will demonstrate and develop your ability to:<ul><li>Analyze and document the&nbsp;client’s&nbsp;current state process designs by using business process management techniques (e.g. BPMN, RACI, SIPOC, VSM, etc.);</li><li>Identify and document any pain points/quality issues/inefficiencies/non-value-adding activities leading to poor performance;</li><li>Define the process efficiency metrics (KPIs) and the appropriate SLAs;</li><li>Generate business requirement documents for key process improvement projects;</li><li>Effectively monitor project and program implementation;</li><li>Analyze business requirements and prepare technical and functional specifications and develop tender documents;</li><li>Manage and deliver projects and proposals;</li><li>Deal with project research and participate in report writing process;</li><li>Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients.</li></ul> #WinningRequirementsTo qualify for the role you must have:<ul><li>Bachelor’s degree in Public Policy, International Studies, Economics, Business Administration, Finance or Engineering;</li><li>Master’s Degree in Business Administration (MBA) or similar will be considered a plus;</li><li>Between 1 - 3 years of relevant work experience in a consulting firm or related professional area with emphasis on providing advisory services to public sector organizations;</li><li>Knowledge and prior experience in areas related to Government and Public Sector Services gained through serving Greek public administration, European Institutions and / or International Donor Organizations across multiple policy areas;</li><li>Prior experience in preparation of responses to Greek public sector and European tenders;</li><li>Understanding of the latest trends across various policy areas (e.g., general public services, economic affairs, environmental protection, social policies), along with insights into major planned Greek public sector reforms and the funding or financing opportunities available for their implementation;</li><li>Strong problem-solving skills and ability to develop insights from quantitative and qualitative information;</li><li>Experience in management of co-funded projects will be considered as a plus;</li><li>Excellent interpersonal skills and ability to prioritize and handle multiple assignments;</li><li>Strong oral and written Greek &amp; English language communication skills;</li><li>Computer literacy;</li><li>Military obligations fulfilled where applicable.</li></ul> #AboutTechnology&amp;Transformation&nbsp;Five core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise, Technology &amp; Performance;</li><li>Customer;</li><li>Human Capital.</li></ul> We exist to solve complex problemsOur consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology &amp; Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.We are committed to collaborationOur role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge.&nbsp; In so doing, we build long-term and trusted affinities.We create long-term, sustainable impact &nbsp;We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come. WHY DELOITTEAt Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.ABOUT DELOITTEOur servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.We value difference, with respect at the heart of our inclusive culture.Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at&nbsp; Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. 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DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see&nbsp;www.deloitte.com/about&nbsp;to learn more about our global network of member firms. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500ℜg; companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at&nbsp;www.deloitte.com. This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document. © 2025 Deloitte Central Mediterranean. All rights reserved.

Government & Public Sector Business Analyst / Consultant

We are looking for a&nbsp;Risk &amp; Compliance Auditor who will lead and execute audits and advisory services focused on operational, managerial and functional audits of the Group's companies, as well as the audits arising from legal obligations and the Capital Market Commission. The position supports continuous improvement in operational efficiency, risk reduction and compliance with local regulations and relevant international and regional standards.<h2>Starting with the role:</h2>During your day you will:<ul><li>Ensure compliance with regulatory obligations (e.g., Capital Markets Commission) - Plan and execute audits that specifically address requirements from financial and capital markets regulators to avoid legal or reputational penalties..</li><li>Execute risk-based internal audits across operations, management and functional areas - Implement audit plans based on the company’s risk profile.</li><li>Monitor and assess internal control frameworks for effectiveness - Evaluate the design and operational effectiveness of internal controls through walkthroughs and testing.</li><li>Identify, evaluate and report key compliance and operational risks – Use interviews, data analytics and field testing to detect emerging risks and systemic issues.</li><li>Execute audit reports with clear findings, root causes and actionable recommendations - Prepare concise reports that prioritize findings by risk severity and provide practical remediation guidance. These reports inform management actions and satisfy governance oversight requirements.</li><li>Follow up audit recommendations -Track and validate the closure of audit issues within agreed timelines to ensure risk mitigation is achieved.</li><li>Participate in audit workgroups that provide advisory services to management on process improvements and risk mitigation - Support proactive guidance during business process changes, system implementations or strategic initiatives.</li></ul>&nbsp;<h2>What you need to stand out:</h2>What you need to stand out:<ul><li>Bachelor’s degree in business administration, Accounting, Economics, Finance or other related fields.</li><li>Master’s degree in business, Finance, Accounting, Internal Audit or other related fields will be considered an asset</li><li>Minimum 3 years’ experience as an Internal Auditor</li><li>Knowledge of Internal Audit Standards and Frameworks</li><li>Knowledge of Compliance and Regulatory Frameworks</li><li>Excellent communications skills both verbal and written, in Greek and English languages</li><li>Proficiency in MS Office and data analytics tools</li><li>Strategic and Critical Thinking</li><li>Decision Making and Problem Solving</li><li>Communication and Stakeholder Management&nbsp;</li></ul>&nbsp;&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Risk & Compliance Auditor

Currently, we are searching to hire an&nbsp;Aggregation Supervisor&nbsp;to join our Energy Origination Team.&nbsp;As Aggregation Supervisor you will be responsible for planning, organizing and coordinating the activities of RES Aggregation. You will cooperate with Energy Management and Operations &amp;Maintenance functions for optimizing and continuously improving the forecasting processes, while being responsible for the client management.<h2>During your day you will:</h2><ul><li>Propose, implement and monitor Aggregator marketing strategies</li><li>Monitor and evaluate the effectiveness of forecasting processes and providers</li><li>Maintain and expand client relationships</li><li>Supervise all account management activities from onboarding to billing and problem solving.</li><li>Maintain &amp; monitor information related to the Aggregator portfolio.</li><li>Manage the compilation of necessary activity reports for Management</li><li>Support the efforts to identify new aggregation clients</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Engineering, Economics, Finance, Business Administration or other related field</li><li>Master’s degree or MBA will be considered a plus</li><li>Minimum 5&nbsp;years’ experience in the RES sector</li><li>Experience in forecasting methodologies and DR activity</li><li>Knowledge of programming language(s) (MATLAB, Python, etc.) will be preferred</li><li>Proficient use of MS Office tools, especially Excel</li><li>Excellent command of the English language (oral and written)</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What give us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Aggregation Supervisor

As Regional Manager, Consumer, you are responsible for driving capital efficient growth by improving our consumer experience by focusing on Loyalty and Pricing &amp; Incentives within Wolt’s South region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.Reporting to the Regional Head of Consumer and being part of a 2-3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team.&nbsp;What you'll be doing<ul><li>Own the regional strategy for: i) Wolt+, Wolt’s subscription program and ii) Consumer Pricing</li><li>You will own the performance of our Wolt+ subscription program on a regional level, driving growth and profitability initiatives. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio. Define the right benefits, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!</li><li>Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team.&nbsp;</li></ul>Our humble expectations<ul><li>Master’s or Bachelor's degree in business, marketing, data science, or a related field.</li><li>Previous experience in consumer business, product operations, growth, marketing, or management consulting.</li><li>Strong analytical skills with the ability to analyze and interpret data to inform decisions; SQL knowledge is a plus.</li><li>Strong attention to detail and ability to manage multiple projects simultaneously.</li><li>Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.</li><li>Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.</li><li>Experience with data visualization tools such as Tableau, Looker, or Power BI is a plus.</li></ul>

Regional Manager, Strategy & Operations

At Wolt, we're on a mission to deliver exceptional service experiences globally. Our Global Workforce Management (WFM) team is at the heart of this mission, ensuring we can meet customer needs swiftly and efficiently, no matter where they are. We're looking for a Global Intraday Lead to join our team and drive a unified, global approach to real-time WFM across more than 30 countries.In this high-impact role, you'll be instrumental in shaping how we monitor, manage, and react in real-time. You'll coordinate with over 120 shift leads, establishing standardized processes, tools, and playbooks to maximize service levels and ensure we can recover quickly from any unexpected incidents. Your work will be critical to our success, and you'll collaborate closely with regional WFM leads, global planning teams, and real-time coordinators. You'll also be supported by a robust analytics and product team, ensuring you have the tools and insights you need to succeed.What you’ll be doingDay-to-day in this role you’ll:<ul><li>Monitor and manage real-time performance across 30+ countries to ensure service levels are consistently met</li><li>Act as the primary escalation point for real-time issues requiring global oversight</li><li>Develop and maintain global intraday playbooks, including standardised alerts, thresholds, queue priority strategies, and prescriptive actions</li><li>Define and implement weekly planning frameworks and daily monitoring protocols.</li><li>Create and maintain incident management playbooks to guide speedy responses to outages, service disruptions, and other crises</li><li>Define escalation protocols and provide real-time support to mitigate and recover from incidents</li><li>Train and mentor shift leads and intraday coordinators on best practices and new methodologies</li><li>Conduct intraday governance sessions to review performance and drive continuous improvement</li><li>Partner with analytics and product teams to ensure dashboards, live monitoring tools, and reporting systems support desired outcomes</li><li>Establish governance frameworks, ensuring alignment across regions and consistent execution</li><li>Leverage data to drive decisions and identify trends, opportunities, and areas of improvement</li><li>Establish feedback mechanisms to ensure key real-time observations are integrated into scheduling and planning processes, addressing root causes and solving problems upstream</li><li>Set up observation and coordination mechanisms to enhance teamwork and operational consistency</li></ul>Our humble expectations<ul><li>Extensive experience in workforce management, particularly in intraday or real-time operations at a global scale</li><li>Strong leadership skills with a proven ability to influence and align diverse teams across multiple regions</li><li>Strategic thinker with a deep understanding of WFM tools, metrics, and methodologies</li><li>Excellent problem-solving skills, especially in high-pressure situations</li><li>Data-driven approach with proficiency in BI tools, dashboards, and reporting systems</li><li>Fluency in English</li><li>Outstanding communication and stakeholder management skills</li></ul>

Workforce Management Global Intraday Lead

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