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The Cyber Security Operations Senior Engineer is a key defender of the organization’s digital assets, leading cybersecurity operations across cloud and on-premises environments. In this role, he/she provides technical expertise and guidance to IT security teams, fostering best practices, knowledge transfer, and operational excellence. Additionally, he/she develops and implements controls to ensure alignment with corporate information security standards and regulatory requirements and conducts rigorous testing and assessment of security mechanisms to validate their applicability and effectiveness. He/she also identifies vulnerabilities and security gaps and implements improvements to strengthen defenses.This role requires deep technical knowledge and hands-on expertise, including the tuning and hardening of IT/OT and security infrastructure, as well as the ability to implement and continuously enhance security technologies and processes to ensure resilience against evolving threats.&nbsp;Responsibilities<ul><li>Cyber Security Operations: enhance the organization’s cyber security operations, ensuring robust monitoring, detection, and response capabilities from cyber threats and vulnerabilities across cloud and on-premises environments.</li><li>Threat Detection &amp; Incident Response: Lead the design and implementation of automated threat detection and response mechanisms using advanced tools such as XDR, SIEM, and SOAR, ensuring 24x7 monitoring and response.</li><li>Incident Management: Act as the main escalation point for cyber security incidents, key stakeholder of the CyberSecurity Incident handling team, coordinating cross-functional teams according to the company’s playbooks &amp; procedures.</li><li>Monitoring &amp; Alerting: Perform continuous monitoring for indicators of compromise or policy violations, including tuning and hardening IT/OT and security infrastructure in collaboration with IT/OT stakeholders.</li><li>Vulnerability Assessments: Drive ongoing vulnerability management, penetration tests and red-team exercises, defining mitigation actions and workarounds to ensure a robust and resilient infrastructure.</li><li>Technology Research: Research and identify emerging technologies to enhance system and data confidentiality, integrity, and availability.</li><li>Collaboration &amp; knowledge sharing: Work closely with engineering, DevOps, and infrastructure teams to ensure security built-in for running IT &amp; OT systems and services. Guide junior team members and contribute to knowledge-sharing initiatives.</li><li>Advanced Support: Provide 2nd and 3rd level operational support and decision-making for security infrastructure (e.g., IGA, PAM, DLP).</li></ul>&nbsp;Qualifications&nbsp;<ul><li>Bachelor’s or Master’s degree in Computer Science, Information Security, or related field.</li><li>Advanced security certifications (e.g., CISSP, Microsoft Certified: Azure Security Engineer Associate, AWS Security Specialty).</li><li>Min 6 years in Information Security industry focused on security operations, with proven expertise in incident response, threat detection, and security automation.</li><li>Strong knowledge of SIEM, SOAR, XDR platforms, scripting (Python, PowerShell), and cloud security (AWS, Azure, GCP).</li><li>Good team player, self-confident, motivated, and independent.</li><li>Strong communication and negotiation skills.</li><li>Analytical, problem solving and organizational skills.</li><li>Fluency in English.</li></ul>&nbsp;The Company Offers<ul><li>Opportunities for further development</li><li>Competitive remuneration package</li><li>Continuous Learning and development.</li></ul>

CYBER SECURITY OPERATIONS SENIOR ENGINEER (3658)

Reporting directly to the HR Director, the successful candidate will play a key role in executing payroll processes and managing core HR operations. This is a hands-on role with exposure to the full employee lifecycle and compliance activities, offering the opportunity to gradually expand into broader HR functions such as recruitment, employee benefits, learning &amp; development, internal communications, and employee engagement initiatives.Key activities and responsibilities of this role include:<ul><li>Support core HR operations by ensuring accurate execution of employee lifecycle processes, compliance tasks, and coordination with internal departments and external providers</li><li>Execute payroll processes including salary adjustments, allowances, deductions, and employee entries/exits, in close collaboration with Accounting and external payroll partners</li><li>Coordinate benefits administration, such as meal vouchers via Edenred, ensuring timely and accurate data flow across systems</li><li>Manage employee insurance procedures, including onboarding/offboarding in private plans, and liaising with IKA, banks, and insurance providers</li><li>Ensure compliance with labor legislation, including ERGANI submissions and post-payroll processes such as ΑΠΔ and ΦΜΥ</li><li>Oversee onboarding and offboarding logistics, preparing contracts and documentation, updating HR systems, and coordinating equipment handovers</li><li>Maintain and support HR tools and systems, including mobile telephony setups and internal platforms used for employee management</li><li>Contribute to ad hoc HR support, including employee file audits, request logging, onboarding logistics, and quarterly CSR or internal events</li><li>Gradually expand into broader HR functions, such as recruitment, employee benefits, learning &amp; development, internal communications, and employee engagement initiatives—based on interest and business needs</li><li>Other tasks may be assigned from time to time, as needed</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business Administration, Human Resources, or a related field</li><li>1–2 years of hands-on experience in payroll execution, combined with a solid understanding of HR practices, labor laws, and regulatory frameworks</li><li>Familiarity with ERGANI submissions and exposure to post-payroll processes such as ΑΠΔ and ΦΜΥ is highly desirable</li><li>Strong working knowledge of Greek employment legislation and compliance standards</li><li>Demonstrated passion for Human Resources, with a genuine interest in expanding into areas such as recruitment, rewards, learning &amp; development, and employee engagement</li><li>Proficiency in payroll software (ideally Epsilon or Entersoft) and advanced use of MS Office tools, especially Excel</li><li>Fluency in both Greek and English, with the ability to communicate professionally across teams and stakeholders</li></ul>Core competencies of a successful candidate:<ul><li>Strong attention to detail and data accuracy</li><li>High level of confidentiality and discretion</li><li>Excellent organizational and time management skills</li><li>Clear and professional communication style</li><li>Ability to collaborate effectively across teams</li><li>Proactive mindset with a willingness to learn</li><li>Adaptability in a dynamic, fast-paced environment</li><li>Genuine interest in contributing to broader HR initiatives</li></ul>

Payroll & HR Operations Specialist int-0399

We are looking for a Payroll Specialist to join our HR team and ensure the accurate and timely processing of payroll and working time records for all employees.The role plays a key part in monitoring daily attendance, managing the ERGANI digital time tracking system, and ensuring full compliance with labor legislation.Key Responsibilities• Monitor and validate employees’ daily attendance and time records through the ERGANI digital platform• Ensure accuracy in the recording of working hours, absences, leaves, and overtime• Execute monthly payroll processing in line with company policies and labor law requirements• Maintain and update payroll and timekeeping data, including salary changes, benefits, and deductions• Collaborate with HR and Finance teams to ensure data consistency and accuracy• Prepare monthly payroll reports and statutory filings (taxes, social security, etc.)• Handle employee queries regarding working hours, salaries, and deductions• Support audits, internal reviews, and compliance processes related to payroll• Stay up to date with changes in payroll and labor legislationRequirements• At least 1-2&nbsp;years of experience in Payroll or HR Administration roles• Strong understanding of payroll processes, labor law, and timekeeping regulations• Experience with payroll and HRIS systems (e.g., SAP, EpsilonNet, ADP, or similar)• Excellent analytical and numerical skills with high attention to detail• Discretion and integrity when handling confidential information• Strong organizational skills and ability to meet deadlines• Bachelor’s degree in accounting,Finance, HR, or related field

Payroll Specialist

The Operational Excellence Senior Trainer job position has the main purpose to contribute to the deployment &amp; expansion of the Group Operations Excellence Program to the Manufacturing Plants of Viohalco’s Business Segments.&nbsp;ResponsibilitiesYou will take part in challenging global / regional / local deployments, acting as a trainer, in order to implement a well-structured and very advanced Operational Excellence transformation in a number of plants and production lines of the Group, collaborating closely with internal/external and local / plant resources. Key responsibilities will involve:&nbsp;<ul><li>Using your technical knowledge and skills, will drive specific transformations in the Plant’s manufacturing &amp; supply chain functions with the aim to transfer capabilities from Operational Excellence Processes, Systems &amp; Tools to the plant’s teams.</li><li>Spend most of your time in Plant’s sites to train, coach and develop teams, both leadership and shop floor personnel, deploying an advanced Operational Excellence program and focus on developing and building employees' capabilities through training, coaching and hands-on support.</li><li>Perform analysis of production/maintenance/quality data and create end to end loss trees, in order to understand current state and identify main losses and areas of improvement linked to KPI target setting.</li><li>Collaborate closely with Plant Continuous Improvement Mgr. and Plant internal leadership teams, as well as with Central Teams on the development of processes.</li><li>Become the change advocate through the transformation journey, coach Plant Leaders through the implementations, and support Plant functional leaders to build their knowledge in new systems and tools.</li><li>Communicate the vision, culture and content of Operations Excellence Program to all Plant levels, and aid in the development of the continuous improvement culture and Leadership capabilities to all levels.</li><li>Capture and disseminate Current Best Practices worthy of reapplication, diagnose activities and identify technical know-how and organization capabilities to progress continuous improvement.</li><li>Utilize advanced analytics, Lean 6σ, TPM, VSM, and other methodologies and tools, already structured in the company’s operational excellence framework.</li></ul>&nbsp;Qualifications<ul><li>A bachelor and preferably a master’s degree in Engineering or Operations Management / Industrial Management.</li><li>Minimum 5 years of working experience in Industrial Manufacturing (Production/Maintenance or Continuous Improvement functions) and/or Industrial Supply Chain Operations.</li><li>Knowledge of industrial Health &amp; Safety procedures.</li><li>Knowledge and working experience of Lean methodologies and tools (Lean 6σ).</li><li>Availability to travel, as most of the working time will be allocated in the Manufacturing Plants of Viohalco’s Business Segments, and availability to relocate for short-term assignments (5 - 6 months within the year with flex arrangements) according to annual deployment plans.</li><li>Advanced business writing/speaking, communication &amp; presentation skills both in Greek and English.</li><li>Strong ability to teach, coach, and develop others.</li><li>Base Location: Thessaloniki (preferrable) or Athens.</li></ul>&nbsp;The Company offers<ul><li>A unique opportunity to thrive in one of the pioneering companies in Greek manufacturing industry.</li><li>Continuous learning and capability building, through a best-in-class operations excellence program.</li><li>Diverse Industrial Experience gained in diversified factories.</li><li>Competitive remuneration package</li><li>Car &amp; Allowances</li><li>Life &amp; Health Insurance Plan</li></ul>

OPERATIONAL EXCELLENCE PROFESSIONAL (Senior Trainer) (3669)

About the Role: 💡As a Compensation &amp; Benefits Officer, you’ll be part of a modern, data-driven HR environment, supporting daily C&amp;B operations and working with three key HR platforms (Epsilon, Scan HRMS, SuccessFactors). If you enjoy accuracy, systems and helping employees, this role will be a great fit for you.🔑 Key Responsibilities:<ul><li>Daily monitoring of the Digital Work Card (Epsilon Self Service)</li><li>Support payroll data preparation (Scan HRMS)</li><li>Record employee changes, leaves &amp; absences</li><li>Update employee profiles in SuccessFactors</li><li>Manage employee requests via the ticketing tool</li><li>Contribute to continuous improvement of HR processes</li><li>Assist with benefits vendor coordination &amp; daily HR ops</li><li>Assist with reporting (headcount, overtime, time tracking)</li></ul>👉 What We’re Looking For:<ul><li>Bachelor’s degree in Business, HR, Economics or related field</li><li>1–3 years of experience in HR, Payroll or Timekeeping</li><li>Strong Excel skills (pivot, VLOOKUP)</li><li>Familiarity with HRMS, Epsilon, SuccessFactors</li><li>Team spirit, good communication &amp; attention to detail</li><li>Professionalism and confidentiality</li></ul>🚀 What to Expect from Us:<ul><li>Competitive salary &amp; benefits package</li><li>Work in an award-winning company (Best Workplace in Greece for 11 years)</li><li>Be part of an organization leading global industry trends</li><li>A stable, organized and supportive HR environment</li><li>Exposure to modern HR systems &amp; high-volume C&amp;B operations</li><li>Career growth and learning opportunities in a dynamic environment.</li></ul>

Compensation & Benefits Officer

Intellectica is recruiting an experienced and purpose-driven&nbsp;Employability Manager&nbsp;on behalf of its client, a leading non-profit organization committed to creating equal opportunities through knowledge, employment, and personal development. With a 30-year presence in the Greek market, the organization places people at the heart of its services, offering inclusive upskilling, reskilling, and community-focused programs that empower individuals to realize their full potential. Based in Athens, Greece, the successful candidate will report directly to the COO and will lead a cross-functional employability team. This role plays a vital part in strengthening private-sector partnerships, enhancing employment outcomes, and advancing the organization’s mission to foster meaningful workforce integration.Key activities and responsibilities of this role include:<ul><li>Leading and supporting a team of Employability Counselors and Talent Acquisition Specialists to ensure achievement of monthly, quarterly, and annual KPIs</li><li>Implementing and overseeing the execution of employability targets as defined in the department’s operational plan</li><li>Overseeing and participating in the talent acquisition process, ensuring alignment with organizational goals and candidate experience standards</li><li>Building and maintaining strong partnerships with private-sector employers and promoting the organization’s HR services and packages</li><li>Promoting the use of the organization’s Talent Platform among both job seekers and collaborating companies</li><li>Analyzing service data and KPIs to identify opportunities for improvement and designing action plans accordingly</li><li>Conducting market research to stay informed on emerging job trends and in-demand professions relevant to the organization’s target groups</li><li>Collaborating with donors, ecosystem stakeholders, and partners to maximize the reach and value of employability offerings</li><li>Organizing and attending career events, such as job fairs, to promote the organization’s services and engage beneficiaries</li><li>Providing regular updates and insights to the Operations Manager and contributing to strategic planning through data-driven reporting</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Human Resources, Business, Social Sciences, or a related field</li><li>At least 5 years of professional experience in human resources, talent acquisition, business development, or employment services, preferably within the non-profit or social impact sector</li><li>Proven experience in managing recruitment processes, including sourcing, interviewing, and onboarding</li><li>Strong analytical skills with experience in KPI tracking and performance reporting</li><li>Demonstrated experience in leading and managing teams toward achieving operational and strategic goals</li><li>Proficiency in Microsoft Office, as well as familiarity with Applicant Tracking Systems (ATS) and Customer Relationship Management (CRM) platforms</li><li>Fluent in Greek and proficient in English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Results-driven with a proactive, can-do approach</li><li>Strong leadership skills with demonstrated ability to manage teams and cross-functional projects</li><li>Strategic thinker with excellent organizational ability</li><li>Analytical mindset with a strong eye for process improvement</li><li>Emotionally intelligent and adaptable in diverse environments</li><li>Dedicated to continuous quality improvement</li><li>Able to represent the organization professionally in external settings</li></ul>

Employability Manager int-0380

Intellectica is recruiting an experienced and motivated&nbsp;HR Business Partner&nbsp;on behalf of an internationally recognized Group of Companies present in the Aerospace, Defense, Security and High Technology markets. Based in Koropi, Greece and reporting directly to the Chief HR Officer, the successful candidate will play a key role in cultivating a positive, inclusive work environment while aligning people strategies with business objectives to support the Group’s overall goals.Key activities and responsibilities of this role include:<ul><li>Acting as the primary HR point of contact for designated teams, supporting employee lifecycle processes including onboarding, development, and offboarding</li><li>Partnering with the leadership team and supporting the execution of talent strategies, primarily in Learning &amp; Development and Performance Management</li><li>Supporting the design and execution of the annual training plan, ensuring it promotes employee growth, upskilling, and business capability development</li><li>Creating and delivering impactful L&amp;D initiatives that are fostering internal mobility and continuous improvement</li><li>Leading and facilitating the annual performance management cycle while coaching managers on goal setting and feedback processes</li><li>Serving as a trusted advisor to employees and managers on development, retention, and engagement matters</li><li>Collaborating with an external provider to ensure accurate payroll and benefits processing</li><li>Analyzing compensation and benefits trends and proposing enhancements to ensure market competitiveness</li><li>Coordinating and actively participating in the organization of corporate &amp; social responsibility events</li><li>Staying up to date on employment laws and regulations, ensuring compliance (strict adherence to GDPR)</li><li>Participating in Group-level HR projects and cross-functional organizational initiatives</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>BSc in Business Administration, Finance, or a related field; a MSc in Human Resources or MBA is considered a strong plus</li><li>At least 3 years of experience in a similar HR role, ideally within a multinational, industrial, or high-tech environment</li><li>Proven experience designing and managing&nbsp;Learning &amp; Development&nbsp;programs</li><li>Solid understanding of performance management frameworks and implementation</li><li>Familiarity with Greek labor legislation and HR compliance best practices</li><li>Experience working with external payroll providers and managing compensation and benefits</li><li>Proficiency in Microsoft Office and HR systems (HRIS tools)</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Strategic thinker with a hands-on execution mindset</li><li>Excellent communication skills; personable and engaging</li><li>Passionate about employee development and growth</li><li>Demonstrated ability to build and manage effective interpersonal relationships</li><li>High level of discretion and ability to maintain confidentiality</li><li>Proven ability to resolve issues in a timely and effective manner</li></ul>Benefits provided by the company:<ul><li>Competitive compensation package and annual bonus scheme</li><li>Group Life and Medical Plan</li><li>Opportunities for professional growth and training</li><li>Friendly and dynamic working environment supporting well-being activities</li><li>Company Bus</li></ul>

HR Business Partner int-0312

Intellectica is recruiting a motivated&nbsp;HR Administrator&nbsp;on behalf of an internationally recognized Group of Companies present in the Technology sector. Based in Koropi, Greece and reporting directly to the Chief HR Officer, the successful candidate will play a key role in ensuring the smooth delivery of daily HR operations while actively contributing to a positive, engaging employee experience across the organization.Key activities and responsibilities of this role include:<ul><li>Supporting the administration of core HR processes across the employee lifecycle, including onboarding, offboarding, and contract updates</li><li>Assisting in the coordination of recruitment activities (e.g., posting job ads, scheduling interviews, managing candidate communication)</li><li>Preparing and maintaining HR documentation such as employment contracts, letters, and employee records</li><li>Maintaining and updating the HR database and personnel files to ensure accuracy and compliance with GDPR</li><li>Supporting the organization and logistics of employee training programs and L&amp;D initiatives</li><li>Responding to employee queries regarding HR policies, benefits, and general employment matters</li><li>Helping organize internal company events and CSR activities</li><li>Staying informed of basic employment law requirements to help ensure HR compliance</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>BSc in Business Administration, Finance, or a related field; a MSc in Human Resources or MBA is considered a strong plus</li><li>At least 1 year of experience in a similar HR role, ideally within a multinational, industrial, or high-tech environment</li><li>Familiarity with Greek labor legislation and HR compliance best practices</li><li>Proficiency in Microsoft Office and HR systems (HRIS tools)</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Highly organized with strong attention to detail</li><li>Able to multitask and manage administrative workflows efficiently</li><li>Collaborative mindset and willingness to support team priorities</li><li>Excellent communication skills; personable and engaging</li><li>High level of discretion and ability to maintain confidentiality</li><li>Proven ability to resolve issues in a timely and effective manner</li></ul>Benefits provided by the company:<ul><li>Competitive compensation package and annual bonus scheme</li><li>Group Life and Medical Plan</li><li>Opportunities for professional growth and training</li><li>Friendly and dynamic working environment supporting well-being activities</li><li>Company Bus</li></ul>

Human Resources Administrator int-0314

<h2>Περιγραφή Θέσης</h2>Our People, Our Energy!&nbsp;The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.&nbsp;Starting with the role:Currently we are searching for a Talent Acquisition Specialist to run the end-to-end attraction and recruitment of candidates for junior to middle level positions in the organization and to promote Motor Oil as an employer of choice in the market.<h2>Κύριες Αρμοδιότητες Ρόλου</h2>During your day you will:<ul><li>Conduct end-to-end recruitment for junior to middle management roles, including CV screening, structured behavioral interviews, personality &amp; potential assessment and internal stakeholder alignment</li><li>Prepare, post, and manage internal and external job advertisements to meet the Group’s evolving recruitment needs</li><li>Manage interview scheduling, candidate communication, and psychometric testing logistics</li><li>Actively support the design and delivery of employer branding (EB) campaigns under the supervision of the Head of TA</li><li>Monitor and maintain recruitment data in SuccessFactors or other relevant HR systems; contributes to the generation of dashboards and reporting</li><li>Participate in career days, events, and targeted campaigns to strengthen the Group’s talent pipeline</li><li>Create proactively Talent poos for the main talent focus areas (operations, commercial, technology, finance etc.)</li><li>Coordinate with hiring managers and HR Managers (HRBPs) to ensure a seamless and timely hiring process, as well as a positive candidate experience</li><li>Adhere to group-wide recruitment strategy and processes and support continuous improvement initiatives</li></ul><h2>Κύρια Προσόντα</h2>What you need to stand out:<ul><li>Bachelor’s degree in Psychology, Business Administration, or other similar discipline</li><li>At least 3 years of experience in recruitment, preferably in a corporate or agency environment</li><li>Master’s degree in Human Resources, Organizational Psychology or MBA will be considered as a plus</li><li>Experience with hiring across multiple departments/sectors in specialists, junior and middle management positions</li><li>Solid understanding of structured behavioral interviews, psychometric assessment tools (e.g. SHL), and recruitment best practices</li><li>Experience with HRIS/ATS platforms, preferably SuccessFactors</li><li>Excellent command of the Greek and English language (oral and written)</li><li>Proficient use of MS Office tools</li></ul>&nbsp;<h2>Επιπλέον Χαρακτηριστικά</h2>&nbsp;<ul><li>Strong communication and interpersonal skills</li><li>Accountability and results orientation</li><li>Planning, organization and presentation skills</li><li>Ability to work individually and as part of a team</li><li>Flexibility and adaptability &nbsp;&nbsp;&nbsp;&nbsp;</li></ul>

Talent Acquisition Specialist

Intellectica is recruiting a Personnel &amp; Administration Coordinator on behalf of its client, a leading provider of specialized engineering solutions for subsea cable installation and offshore energy infrastructure. Renowned for delivering high-quality, reliable services to global partners, the company values precision, accountability, and operational excellence. Based in Attiki, Greece, this successful candidate will report directly to the CEO and support the full spectrum of human resources and administrative functions.Key activities and responsibilities of this role include:<ul><li>Maintaining comprehensive personnel records for staff and contractors, including qualifications, medical clearances, training certifications, and others</li><li>Preparing HR documentation and official correspondence, while ensuring HR databases are accurately updated and maintained</li><li>Managing end-to-end onboarding and offboarding processes, including new hire packages, documentation and logistics coordination</li><li>Coordinating internal and external employee development activities, including liaison with external partners, such as training vendors</li><li>Scheduling approved training courses in accordance with individual and organizational development plans</li><li>Reviewing and updating internal manuals, departmental procedures, and employee handbooks</li><li>Addressing employee queries related to HR policies and internal procedures</li><li>Ensuring confidentiality of HR information and safeguarding sensitive data</li><li>Organizing company events and team-building activities to support employee engagement and satisfaction</li><li>Effectively communicating the company’s vision, leadership decisions and organizational updates to staff, reinforcing the firm’s corporate values</li><li>Collaborating with the QHSE Department to support and promote company-wide initiatives on quality, health, safety, and the environment (QHSE)</li><li>Assisting with travel arrangements and the preparation and processing of relevant expense forms</li><li>Participating in educational workshops to maintain technical knowledge and staying up to date with changes in labor legislation</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s Degree in Human Resources, Business Administration, or a related field; HR certifications are considered a plus</li><li>At least 3 years of experience in a similar HR or administrative coordination role; maritime or offshore industry background is highly desirable</li><li>Understanding of Greek labor law and employment regulations</li><li>Familiarity with Human Resource Management Systems (HRMS) is considered a plus</li><li>Proficiency in Microsoft Office Suite with advanced skills in Excel</li><li>Fluency in Greek and English, both written and spoke</li></ul>Core competencies of a successful candidate:<ul><li>Clear and confident communicator</li><li>Strong organizational and time management skills</li><li>High level of integrity and confidentiality</li><li>Efficient multitasker with attention to detail</li><li>Proactive, adaptable, and solution-oriented</li></ul>

Personnel & Administration Coordinator int-0409

Bringing smiles is what we do at TTEC… for you and the customer. As a Director Learning and Development – Sales working on site in Krakow,&nbsp;you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Sales Learning and Development experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrivesiteperformance⇒Partnerandconsultwiththesiteoperationalleadershipteamtoconductaquantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable forcreatinganddrivingappropriate actionplanswithkey stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Lookingholistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause,deep-dive,collaboratingwith key leadershipteamandsupport staff).DevelopLearning&amp;QualityteamMembers- Observationteammembers’performanceprovidefeedback and coach individuals to grow and develop, succession planning, developmentopportunities, coaching, feedbackDriveexecutionofQualityOperatingModel&amp;Standards - Responsibleforstrategyandcalibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●Minimum 5 years call center or equivalent work experience&nbsp;●Possess excellent written and spoken English communicationskills●Excellentinterpersonalskills●Excellentorganizationalskills●Able to work independently, as well as extremely team-focused;supportsteamandpeer decisions●Meticulousattentionto detail●Able of working cooperatively with people of diversebackgroundsregardlessofpersonal differences●To be thechange ambassador, with the ability to drive changeby owning themeasuring of the adoption of change, showingflexibility and adapting to the dynamic Customer Serviceenvironment●Receptive to feedback, takes directions and is aware ofdevelopmentareas●Abilityto self-motivateandmanageowntime●Ability to own your own development and with a growthmindset●Ability to facilitate quality calibrations in a face to face andvirtualenvironment,with peergroupandglobalstakeholders●Partner with global learning team to provide input, reviewcreatedmaterials,andsupport deliveryof workshops●Abilityto adoptaconsultativeapproachwithstakeholders●Ability to conduct deep dives as part of overall root causeproblemsolving, analyzeandcreatereportonoutcomes●Ability to use the Learning Management System for basiclearning activities e.g. ability to pull and analyze reports, uploadcontent,createlearningcoursesKnowledge●Demonstrate an understanding of facilitation and questioningtechniques●Good understanding of adult learning principles and learningstyles●Good understanding of the learning models and learning cycles(ADDIE,AgileLearning,Learner Centered,etc.)●Proven experience in improving performance througha QualityManagement Tool, and / or experience working with call centrequality programs●Good understanding of the Customer Service business atBookingorsimilar environment●CustomerServiceoutcomeoriented●Available full time and flexible in both schedule and tasks basedonlocal needs●Experienceofdataanalysis●Experienceofrootcauseproblemsolvingmethodology●Experienceinchangemanagementmethodologies●Experienceofprojectmanagementmethodology●ExperienceoffacilitatingaqualitycalibrationprocessWhat You Can Expect·Supportive of your career and professional development·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values·Ask us about our paid time off (PTO) and wellness and healthcare benefits·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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