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CrediaBank is seeking for a Business Intelligence Analyst within the MI Reporting Unit. As Business Intelligence Analyst you will collect, process and analyze data and create and maintain data structures, while utilizing reporting tools to provide reliable information to relevant business units. The ideal candidate will have experience in data analysis, preferably in the financial sector, and demonstrate strong analytical skills anddetail-oriented mindset as well as ability to integrate information into comprehensive solutions.Responsibilities• Collect, process and consolidate data, utilizing Business Intelligence tools to ensure accurate and consistent information• Design and implement mechanisms to ensure seamless and secure flow of information across relevant business units• Develop, configure and maintain robust data structures to meet reporting needs• Understand regulatory requirements and automate regulatory reporting processes• Organize and manage the unit’s information database and all related documentation, to ensure accessibility to information• Provide technical input, design and maintenance support for reporting tools and data visualization solutions.Qualifications• A bachelor's degree preferably in Science, Computer Science or any other related degree• Α master's degree is desirable in a relevant field of study• Excellent command of English (both written and spoken)• Strong computer literacy and proficiency in MS Office• At least 3 (three) years of professional experience in data analysis or another related field• Proficiency in data analysis / statistical analysis• Very good knowledge of SQL and/or other statistical programming languages• Proficiency in programming languages (e.g., Python, R, SAS)• Experience with Power BI and/or other Business Intelligence tools will be highly appreciated• Strong analytical thinking and high attention to detail• Critical thinking and problem-solving ability• Excellent communication, collaboration and organizational skills• Ability to adapt in a fast-paced working environment• Continuous learning mindset

Business Intelligence Analyst

To meet our current corporate needs, we would like to bring to our team a Senior Cyber Security Engineer&nbsp;In your role, you will undertake tasks, such as:<ul><li>Lead the engineering, design, and implementation of advanced security measures for the protection of systems, networks, applications, and information assets.</li></ul><ul><li>Implementation and Administration of Cyber Security Platforms (e.g., EDR, WAF, PAM, email security) including optimization, and vendor management.</li></ul><ul><li>Deployment and Administration of SIEM platforms, including development of detection use cases, correlation rules, dashboards and reports.</li></ul><ul><li>Threat detection, investigation, and incident response, ensuring timely containment, root cause analysis, and lessons learned.</li></ul><ul><li>Oversight and participation in vulnerability management programs, including infrastructure, application, and cloud environments; define remediation priorities and track closure with system owners.</li></ul><ul><li>Coordinate and guide penetration testing engagements, report and communicate findings to development teams and system owners.</li></ul><ul><li>Mentor and support colleagues and collaborate cross-functionally with IT, DevOps, and business teams.</li></ul>&nbsp;Job requirementsTo be a successful candidate, your professional profile should match the following criteria:<ul><li>&nbsp;&nbsp; University or College Degree in Computer Science, Information Security, or relevant technology-related field.</li><li>&nbsp;&nbsp;&nbsp; Proven working experience of 5+ years in the cyber security domain.</li><li>&nbsp;&nbsp;&nbsp; Deep expertise and hands-on experience with security technologies (EDR, SIEM, WAF, PAM, CASB, vulnerability management).</li><li>&nbsp;&nbsp;&nbsp; Strong experience with security architecture design, and cloud security.</li><li>&nbsp;&nbsp;&nbsp;&nbsp; Deep expertise in cyber security incident handling.</li><li>&nbsp;&nbsp;&nbsp;&nbsp; Recognized Cyber Security Certifications strongly preferred (OSCP, GPEN, eWPT, eCPPT, AZ-500, SC-200, CySA+, CEH, BTL1)</li><li>&nbsp;&nbsp;&nbsp;&nbsp; Excellent command of the Greek &amp; English languages, both written and spoken&nbsp;</li><li>&nbsp;&nbsp;&nbsp;&nbsp; Completed military obligations for male candidates</li></ul>On the personal side:&nbsp;<ul><li>Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.</li></ul><ul><li>Excellent analytical and problem-solving skills, with a proven ability to assess risks, identify root causes, and drive effective solutions.</li><li>Quality-driven mindset with a focus on continuous improvement, innovation, and adoption of industry best practices.</li><li>Proactive and self-motivated, with the ability to take ownership and drive initiatives independently.</li><li>Strong communication and interpersonal skills, capable of building trust and influencing stakeholders across technical and business teams.</li></ul>About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.&nbsp;Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.

Senior Cyber Security Engineer

We are seeking an Information Consultant with strong expertise in financial and accounting management systems to join our consulting team. The successful candidate will work on IT projects with a primary focus on financial and accounting modules, mainly in projects for the public sector.&nbsp;Key Responsibilities<ul><li>Participate in the analysis, design, and implementation of ΙΤ solutions with emphasis on financial and accounting modules.</li><li>Gather and translate business requirements into functional specifications in collaboration with client stakeholders.</li><li>Provide consulting and support services to clients during all project phases (requirements gathering, configuration, testing, training, go-live, and post-implementation support).</li><li>Work closely with project managers, developers, and other consultants to ensure the delivery of high-quality solutions.</li><li>Conduct training sessions and workshops for end-users to ensure effective system adoption.</li><li>Stay up to date with system advancements, accounting standards, and public sector IT practices.</li></ul>Requirements &amp; Soft Skills<ul><li>Minimum 3 years of proven experience as an IT Consultant in information systems, with a focus on financial/accounting modules.</li><li>University degree in Economics, Accounting, Finance, or related field (preferred).</li><li>Strong understanding of accounting and financial management principles.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Ability to translate technical functionalities into business language and vice versa.</li><li>Team-oriented, with the ability to work collaboratively in cross-functional teams.</li></ul>Nice to have<ul><li>Previous experience working on public sector projects</li></ul>We offer<ul><li>Attractive remuneration package (depending on experience)</li><li>Personal Development &amp; Training program</li><li>Laptop and relevant equipment</li><li>Private health insurance</li><li>Friendly working environment</li><li>Work/life balance</li><li>Opportunity to develop your career and skills by joining complex and large projects</li><li>Hybrid work&nbsp;model</li></ul>&nbsp;

Information Technology Consultant

As a&nbsp;Junior Software Engineer, you will assist in the development, implementation and management of technology-based business solutions to improve our clients’ delivery approach.Responsibilities:<ul><li>Supporting the technical design process by participating in the analysis of technical application requirements.</li><li>Assisting in implementing analyses that will identify requirements related to people, processes &amp; technology.</li><li>Participating in execution and documentation of tests.</li><li>Executing conversion plans and documenting possible improvements; identifying disruptions in the processes.</li><li>You will be coding, testing and implementing configuration changes and assisting in the design of software applications to meet both functional and technical requirements.</li></ul>QualificationWHO WE´RE LOOKING FOR?<ul><li>BSc Degree in Computer Science, Software engineering or related discipline</li><li>Knowledge in SQL and basic programming languages (Java, Python, C#)</li><li>Ability to work as a team member and ability to work creatively and analytically in a problem-solving environment</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Junior Developer in Athens

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic Contact Center Systems Engineer to be part of our&nbsp;Call Center Systems&nbsp;team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

Contact Center Systems Engineer

Energean is seeking a motivated and capable AI &amp; Data Engineer to join our team in Athens and support the delivery of digital, data, and AI-driven solutions across a dynamic Oil &amp; Gas Group.&nbsp;Reporting to the Head of Business Solutions &amp; ERP, this role is ideal for an early to mid-career professional with a strong academic background and hands-on experience in data engineering, software development, data management, and modern Microsoft technologies.&nbsp;The successful candidate will contribute to the design, development, and continuous improvement of scalable data pipelines, analytic platforms, and AI solutions that enhance business operations, decision-making, and process efficiency across the organization.&nbsp;Key Accountabilities&nbsp;<ul><li>Contribute to the design, development and deployment of data platforms and AI-driven solutions in collaboration with internal stakeholders and external partners</li><li>Build, optimise, and maintain SQL queries, data models, and database structures for reporting, analytics and business intelligence</li><li>Develop data pipelines and workflows to ingest, transform, and manage structured and unstructured data</li><li>Develop and implement automations, applications, and AI-enabled solutions using Microsoft technologies (e.g. Power Platform, Azure AI, Copilot Studio), SAP, and other tools</li><li>Translate business requirements into scalable technical solutions, ensuring alignment with business needs and best practices</li><li>Support testing, troubleshooting, documentation, and continuous improvement of digital and AI solutions</li><li>Ensure data quality, integrity, and governance standards are maintained across solutions</li></ul>&nbsp;Qualifications and Experience&nbsp;<ul><li>1–4 years of relevant experience in data engineering, software development, or similar roles</li><li>Degree in Computer Science, Engineering, IT, or a related discipline</li><li>Hands-on experience with SQL, data modelling, and relational databases</li><li>Experience with Microsoft ecosystem (e.g. Power Platform, Azure services, Copilot Studio)</li><li>Programming experience in Python or other modern programming languages</li><li>Exposure to data visualization tools (e.g. Power BI) and analytics solutions</li><li>Basic understanding of AI, machine learning, and/or generative AI concepts</li><li>Familiarity with APIs, data integration, and automation tools will be considered an asset</li><li>Exposure to enterprise systems (e.g. SAP) and business processes is a plus</li><li>Excellent command of English (written and verbal)</li></ul>&nbsp;Skills&nbsp;<ul><li>Strong analytical thinking and problem-solving capabilities</li><li>Proactive, detail-oriented, and results-driven mindset</li><li>Ability to work both independently and collaboratively in a fast-paced environment</li><li>Strong communication skills with the ability to engage both technical and non-technical stakeholders</li><li>High level of ownership and accountability</li></ul>&nbsp;Rewards:We offer a competitive remuneration and benefits package including private medical insurance, pension plan, life insurance, and continuous learning and career development opportunities within a growing international organization.&nbsp;If you are passionate about data, AI, and building impactful digital solutions in a complex and evolving industry, we would love to hear from you.

AI & Data Engineer

As a Senior React Software Engineer, you will assist in the development, implementation, and management of technology-based business solutions to improve our clients’ delivery approach, participating in the full development lifecycle of next generation software.&nbsp;Responsibilities:<ul><li>Develop and maintain responsive user interfaces using React.</li><li>Follow best practices, driving and ensuring code quality standards.</li><li>Collaborate in cross functional teams, participating in requirements analysis, design, planning and delivery of new features and enhancements.</li><li>Participate in the implementation, review, testing and documentation of new features and enhancements, taking ownership of the underlying deliverables.</li></ul>QualificationWHO WE´RE LOOKING FOR?&nbsp;<ul><li>Bachelor's Degree (AEI / TEI) in Computer Science, Software engineering or related discipline.</li><li>Minimum 3 years of hands-on experience with React in production environments.</li><li>Sufficient knowledge of JavaScript, HTML and CSS.</li><li>Experience with version control (Git).</li><li>Experience with state management solutions (e.g., Redux).</li><li>Knowledge of API design and integration (e.g., Rest).</li><li>Knowledge of functional programming principles and practices.</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li></ul><ul><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Senior React Software Engineer

We are looking for an experienced Senior Cloud Software Engineer to strengthen and further enhance our Application Development team.&nbsp; The ideal candidate is a strong software engineer with deep experience in modern web development, cloud-native application architecture, and backend development. The role combines hands-on technical leadership, solution design and team coordination within enterprise-scale projects.Candidates with experience in modern cloud platforms and enterprise web application development are encouraged to apply.&nbsp;Key Responsibilities&nbsp;Application Development &amp;&nbsp;Technical Leadership<ul><li>Design and implement cloud-native applications.</li><li>Promote and enforce coding standards, development guidelines, and architectural best practices.</li><li>Design and implement data models and database interactions using SQL.</li><li>Build modern web user interfaces and enterprise applications.</li><li>Ensure applications follow secure and scalable cloud architecture principles.</li><li>Implement application logic using modern programming languages and frameworks, including JavaScript and Node.js.</li><li>Develop scalable backend services and APIs for enterprise applications.</li><li>Understanding of modern AI capabilities and their practical application in software engineering, including incorporating AI-powered features into applications and effectively leveraging AI-assisted development tools to improve development productivity.</li></ul>&nbsp;Cloud &amp; DevOps<ul><li>Design and implement solutions in cloud environments.</li><li>Contribute to CI/CD pipelines, automated deployment, and DevOps practices.</li></ul>&nbsp;Team &amp; Project&nbsp;Management<ul><li>Provide technical mentorship and guidance to developers.</li><li>Participate in architecture decisions and solution design.</li><li>Collaborate with integration, automation, and AI teams to deliver end-to-end solutions.</li><li>Support project planning, estimations, and technical roadmap definition.</li></ul>&nbsp;Qualifications&nbsp;Technical Skills<ul><li>Strong understanding of software engineering principles and backend development</li><li>Solid knowledge of SQL and database design</li><li>Strong programming experience with JavaScript and Node.js</li><li>Experience developing applications in cloud environments</li><li>Experience with microservices architectures</li><li>Understanding of CI/CD processes and DevOps practices</li><li>Understanding of modern AI capabilities and ability to leverage AI-assisted development tools to enhance software development productivity and code quality</li></ul>&nbsp;Professional Experience<ul><li>5+ years of professional experience in software engineering</li><li>Experience contributing to team development through knowledge sharing, mentoring, and promotion of engineering best practices.</li><li>Experience working on enterprise-scale software projects</li></ul>&nbsp;Soft Skills<ul><li>Strong analytical and problem-solving skills</li><li>Ability to lead technical discussions and architecture decisions</li><li>Excellent communication and collaboration skills</li><li>Ability to work in cross-functional teams</li><li>Strong ownership and accountability mindset</li></ul>&nbsp;Preferred Qualifications (Nice to Have)<ul><li>Experience with SAP BTP and SAP Programming frameworks (CAP, Fiori/SAPUI5)</li><li>Familiarity with enterprise integration patterns</li></ul>

SENIOR CLOUD SOFTWARE ENGINEER

This is an outsourced IT Project Manager (RPA) position within the fintech industry, focused on leading automation and low-code initiatives that support digital transformation projects built on the Microsoft Power Platform. You will plan and coordinate multiple projects, managing scope, timelines, deliverables, risks, and quality while acting as the key liaison between technical teams, business stakeholders, vendors, and senior management. In this role, you will oversee the design, development, deployment, and continuous improvement of solutions using tools such as Power Apps, Power Automate, and Power BI, while also supporting RPA, BI, and business process automation initiatives across business units. You will monitor existing solutions, manage issue resolution, and maintain project and technical documentation. To succeed in this role, you should have experience in IT or technology project environments, exposure to Microsoft ecosystem platforms, awareness of Generative AI capabilities such as Microsoft Copilot, strong communication and stakeholder management skills, and fluency in Greek and English.The key responsibilities of this role will include:<ul><li>Lead and manage the delivery of automation and low-code solutions within the organization</li><li>Plan, coordinate, and monitor multiple projects, including scope definition, task planning, deliverables, timelines, risk management, and quality control</li><li>Act as the main point of contact between developers, solution architects, business analysts, vendors, end users, and C-level stakeholders</li><li>Oversee the design, development, testing, and deployment of Microsoft Power Platform solutions (Power Apps, Power Automate, Power BI)</li><li>Monitor existing Power Platform solutions, manage issue resolution, and drive improvements to enhance performance and usability.</li><li>Prepare project documentation, status reports, and presentations while maintaining technical and functional documentation</li><li>Coordinate the implementation of RPA, BI and business process automation initiatives across business units.</li><li>Maintains a high standard of quality for all deliverables</li></ul>To be successful at this role you need the following (hard and soft skills):<ul><li>Bachelor’s degree in Computer Science, Engineering, Information Systems, Management Science &amp; Technology, or a related field.</li><li>2–6 years of experience in IT, Information Systems, or technology project environments, preferably with involvement in project coordination or delivery</li><li>Experience or exposure to Microsoft ecosystem solutions such as Microsoft Dynamics 365, Power Apps, Power Automate, Power BI, or other CRM/ERP platforms</li><li>Awareness or practical exposure to Generative AI capabilities within enterprise platforms, such as Microsoft Copilot, AI-powered automation, or AI-assisted analytics, will be considered a strong asset</li><li>Strong communication and stakeholder management skills, with the ability to coordinate multiple projects, teams, and technologies simultaneously</li><li>Experience in process documentation and analysis, including specification of system requirements for business processes</li><li>The candidate must be fluent in English and Greek language – both in writing and speaking</li><li>Problem-solving, organizational and team working skills, proactiveness and 'can do' attitude</li></ul> What’s in it for You?At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:<ul><li>🌈 Diverse and inclusive workplace</li><li>🏋️‍♂️ Friendly, Dynamic Working environment</li><li>💰 Competitive Salary &amp; Bonus</li><li>🩺 Insurance Program for all GT members</li><li>👩‍🏫 Fully funded Training &amp; Professional Qualifications</li><li>🏖 Extra Days-off: August Freedays, Volunteering Days</li><li>🏃🏽‍♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)</li><li>🎁 Exclusive Discounts: Special offers and discounts for employees</li><li>🚗 Company Car (depending on job level)</li></ul>

IT Project Manager (RPA)

AB Vassilopoulos: A world of opportunities awaits youAt AB Vassilopoulos, we are more than 12,000 people sharing the same purpose: to give our best every day and make a difference in people’s lives. With a presence across Greece - from stores and offices to distribution centers and our Home Shop Center with more than 500 Job roles - we offer countless opportunities for growth, in an environment that respects and supports every team member. As part of the global Ahold Delhaize group and one of the most dynamic brands in Greece, we are proud to consistently be recognized as a Top Employer.&nbsp;Become part of the #proudABers team!The opportunity&nbsp;We are seeking a dynamic and experienced IT Product Owner to lead the Core Retail and Forecast &amp; Replenishment (F&amp;R) domain within our organization. In this role, you will be responsible for driving the evolution and optimization of retail business processes supported by SAP Retail, our primary ERP platform.You will work closely with business stakeholders and cross-functional IT teams to manage demand across areas such as Retail Finance, Order Management, Inventory Management, and Forecast &amp; Replenishment. The role requires strong SAP process understanding, product ownership capabilities, and the ability to translate business needs into scalable system solutions.As a Product Owner, you will manage the product backlog, define requirements, and ensure that solutions deliver measurable business value while supporting the organization’s digital transformation initiatives.What you will focus on<ul><li>Product Vision &amp; Strategy: Support the development and communication of a clear product vision and roadmap for the Core Retail and Forecast &amp; Replenishment domain. Contribute to the planning, optimization, and continuous improvement of core retail processes supported by SAP Retail.&nbsp; Align product priorities with organizational goals and business needs.</li><li>Requirements Management: Collaborate closely with business stakeholders, SAP experts, and IT teams to gather, analyze, and prioritize business requirements. Translate business requirements into user stories, functional specifications, and acceptance criteria.&nbsp; Ensure that requirements are clearly understood by development and functional teams.</li><li>Product Backlog Ownership: Manage and prioritize the product backlog, ensuring it contains well-defined user stories, features, and technical tasks. Define clear acceptance criteria and ensure alignment with business objectives. Work closely with your manager and key stakeholders to ensure that the roadmap reflects evolving business priorities.</li><li>Cross-functional Collaboration: Work closely with SAP specialists, developers, business analysts, and other IT teams to support the successful delivery of product features. Facilitate communication between technical teams and business stakeholders to ensure alignment throughout the development lifecycle.</li><li>Continuous Improvement: Identify opportunities to improve processes and systems within the Core Retail and F&amp;R landscape. Support the implementation of enhancements that improve operational efficiency, forecasting accuracy, and inventory optimization. Stay informed about retail industry trends, SAP capabilities, and best practices to support continuous innovation.</li><li>Lead training sessions for end users and other IT stakeholders</li><li>Analyze preferences and requests of end users.</li><li>Follow applicable Standards, Procedures, Guidelines and Methodologies in the implementation and/or maintenance of the SAP ECC6 platform</li></ul>Who we are looking for<ul><li>3+ years of relevant IT experience, experience in the retail industry would be considered a plus.</li><li>Solid understanding of SAP Retail business processes, particularly in core retail and supply chain areas.</li><li>Experience working in complex IT landscapes and large organizations.</li><li>Very good working knowledge of SAP business processes associated with core Retail and Forecast &amp; Replenishment. Knowledge of SAP SD, SAP MM and SAP FI</li><li>Experience with SAP F&amp;R will be considered an asset.</li><li>Proficiency in Agile Methodologies (SAFe) and hands on experience in agile tools (Atlassian)</li><li>Excellent command of the English language both written &amp; spoken.</li><li>Ability to travel (Europe) up to 10% depending on the nature and the duration of the assigned projects/work.</li></ul>The value you bring<ul><li>Analytical Thinking | Ability to process complex information with a critical, solution‑driven mindset</li><li>Problem Solving | Be on top and define problems, develop and implement effective solutions</li><li>Effective Collaboration | Understand team dynamics that embrace healthy work climate</li><li>Structured Work Approach | Organization, consistency, and strong attention to detail across all stages of work</li><li>Accuracy | Systematic and methodical execution of tasks with a high standard of quality</li></ul>We care for you&nbsp;<ul><li>Competitive remuneration package</li><li>A buddy to support you during onboarding</li><li>Free lunch meals in our restaurant</li><li>Unlimited access to LinkedIn Learning programs</li><li>Health insurance</li><li>Available parking</li><li>Hybrid way of working</li><li>Wellbeing Program</li></ul>A place where everyone belongsAll our candidates and employees are treated with respect and equality, regardless of race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.As part of our commitment to inclusion and equality, we have signed the Diversity Charter Greece , we are certified with the SHARE Equality Label and we are members of LEAD Network, recognizing our tangible actions toward a truly inclusive work environment.*All applications are treated with utmost confidentiality

IT Product Owner

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in a number of markets, both through our own gaming sites as well as several partner brands.&nbsp;The WowOur Product Development organisation spans across 5 locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!We are operating in a very competitive market therefore we MUST use latest technologies. Our aim is to create the best performance, functionality, and user experience in the iGaming industry!You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 40+ online brands! Our brands are used by hundreds of thousands of users and growing.&nbsp;What’s in it for you?Player Account Management (PAM) Area covers everything related to the management of the player accounts, such as:<ul><li>Account creation, verification, updates, and closure</li><li>Account authentication, controls, and security</li><li>User session management</li><li>Responsible Gaming&nbsp;</li></ul>&nbsp;A taster of what you will be involved with:&nbsp;<ul><li>Incident &amp; Problem Management: Investigate system incidents, drive Root Cause Analysis (RCAs), and execute long-term remedial fixes. Proactively reduce the number of incidents caused by system changes.</li><li>Observability &amp; Metrics: Define and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), and success metrics for new initiatives. Build and maintain comprehensive dashboards to achieve observability excellence.</li><li>Performance &amp; Capacity: Identify and help resolve performance bottlenecks. Optimize infrastructure and code to maintain fast service, and conduct capacity planning to forecast future hardware or cloud resource requirements.</li><li>Availability &amp; Change Management: Guarantee the Platform components remain highly reachable and functional for users. Oversee deployments to ensure new code does not disrupt the existing system.</li></ul>&nbsp;What we are looking for<ul><li>Observability &amp; Monitoring: Deep experience building dashboards and tracking SLAs/SLOs using tools like Prometheus, Grafana, Coralogix, Splunk, or Loki.</li><li>Programming &amp; Automation: Proficiency in scripting and coding to automate manual tasks (eliminate “toil”) and build reliability tools. Strong skills in .NET, Python, Powershell or Bash are highly preferred.</li><li>Infrastructure as Code (IaC) &amp; Cloud: Experience provisioning and managing infrastructure using Terraform or Ansible, along with a solid understanding of cloud platforms (AWS, GCP, or Azure).</li><li>Containerization &amp; Orchestration: Hands-on experience scaling and managing distributed systems using Kubernetes (K8s) and Docker.</li><li>CI/CD &amp; Change Management: Familiarity with deployment pipelines (GitLab CI, GitHub Actions, Team City, Octopus) to ensure safe, automated rollouts that don’t cause incidents.</li><li>Core Competencies: Strong analytical skills for Root Cause Analysis (RCA), a calm approach to incident response, and the ability to lead blameless post-mortems.</li><li>AWS Cloud infrastructure, CDNs, and other various systems running in multiple data centres and environments</li><li>Cloud Application Load Balancer, preferably with experience on AWS ALB</li><li>Cloud DNS support such as AWS Route 53, GCP Cloud DNS, or Azure DNS</li><li>Experience with Microsoft SQL databases, PostgreSQL, and Couchbase is considered an asset.&nbsp;</li></ul>

Player Management – Site Reliability Engineer

The Charging Service implements all the Tariff Plan, Promotions and Regulatory services (such as spending limits, etc) as per Commercial demand and it is therefore made up of a mission critical application, continuously evolved for supporting the stream of Commercial needs for facing the day-by-day competition.&nbsp; From Technology standpoint, a journey towards 5G enablement is in progress moving the legacy service to a complete new, cloud-based application able to support the monetization of the incoming 5G network and services.Role purpose:&nbsp; • &nbsp; &nbsp;Deliver harmonized convergent rating and charging solutions cross markets and cross vendors in line with the architectural and strategic guidelines • &nbsp; &nbsp;Coordinate cross European programs, both for the design phase and for the delivery phase ensuring compliance with deliverables, costs and quality • &nbsp; &nbsp;Research and develop new products and services leveraging the leading technologies of convergent rating and charging, in line with Vodafone Digitalization strategy • &nbsp; &nbsp;Design, Drive and Deliver the Convergent Charging Service (CCS) on Cloud Transformation program in the Market(s), leading CCS to a Cloud, 5G ready system. &nbsp; • &nbsp; &nbsp;Design and Engineer the solution based on Cloud technologies, such as Containers, Open-Source components (Graphana, Kibana), CI/CD (Jenkins, JMeter).&nbsp; • &nbsp; &nbsp;Design and Engineer the software for complying with state-of-the-art Cyber Security guidelines and requirements&nbsp; • &nbsp; &nbsp;Design and Develop backend applications using technologies like JAVA, Python, etc.&nbsp; Designing PoC as well as designing and developing integrations based on opensource components and APIs using CI/CD process (e.g., developing interfaces or protocol for automatic testing tools, developing automatic test scripts, etc) • &nbsp; &nbsp;Owns solution HLD and LLD including IP design. Chooses technologies and standards used for the underlying capabilities. Determines dimensioning and configuration data per node. Ensures security requirements are imbedded in the design. • &nbsp; &nbsp;Design and integrate the new 5G Core with CCS for developing innovative monetization streams.&nbsp; • &nbsp; &nbsp;Drive as Technical Project Manager the delivery projects ensuring a proper coordination of all involved domains (e.g., Infrastructure, Core Network, Operating Support Systems, Provisioning)&nbsp; • &nbsp; &nbsp;Analyse, together with the business demand areas, the needs, requirements and expectations for the definition and implementation of the different functionalities of the CCS projects and commercial productsKey accountabilities and decision ownership&nbsp;• &nbsp; &nbsp;Design, Drive and Deliver the Convergent Charging Service (CCS) cross markets and cross Vendors&nbsp; • &nbsp; &nbsp;Decide and influence the best software architecture for legacy / 5G charging applications. • &nbsp; &nbsp;Design and Implement Capacity Planning for CCS&nbsp; • &nbsp; &nbsp;Lead assigned projects coordinating the involved Technology Providers (aka Vendors) and the relevant VF teams cross markets • &nbsp; &nbsp;Vendors Selection &amp; ManagementWho you areCore competencies, knowledge and experience:• &nbsp; &nbsp;Deep knowledge on IT and network protocols, including 5G SA architecture&nbsp; • &nbsp; &nbsp;Cloud (AWS/Azure/GCP) deployment, Kubernetes, Red Hat • &nbsp; &nbsp;Charging and Rating Services and Digital Services experience • &nbsp; &nbsp;DevOps process and tools (Harbor, Helm, Jenkins, GitLab, JMeter) and Programming skills and experience&nbsp; • &nbsp; &nbsp;Strong experience in managing complex and inter-functional projectsMust have technical / professional qualifications:&nbsp;• &nbsp; &nbsp;MSc/BSc in Computer Science or similar (mandatory) • &nbsp; &nbsp;Fluent in English (mandatory) • &nbsp; &nbsp;Analytical ability, creativity and problem-solving (mandatory) • &nbsp; &nbsp;Knowledge in charging applications • &nbsp; &nbsp;Experience in SOAP, Diameter, Restful API appreciatedNot a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece</li><li>Competitive pay, bonus &amp; remuneration package</li><li>Private Health &amp; Medical Insurance</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad</li><li>Unlimited access to learning resources and trainings</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual&nbsp; orientation or length of service</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking</li><li>Special employee offers and discounts</li></ul>

Monetization & Charging Senior Engineer

As a Cloud Architect and Administrator, you will be part of our Cloud team. You will be involved in SAP and other deployments on cloud environments (e.g., Azure, AWS).Responsibilities<ul><li>Design cloud environments (servers, networks, security, etc.), according to the requirements of our customers</li><li>Manage roles and permissions, according to the least privilege principle</li><li>Deploy SAP S/4 HANA and SAP Business One components</li><li>Configure Linux and Windows servers for use with SAP S/4 HANA, SAP Business One, and other products</li><li>Configure and manage backups of the cloud infrastructure components</li><li>Write scripts for task automation (Bash/Powershell)</li><li>Investigate and troubleshoot emerging issues</li></ul>RequirementsSkills and expertise<ul><li>Good understanding of networks, networking protocols, and topologies</li><li>Good knowledge and understanding of Linux (Bash, Cron jobs, LVM, configuration, troubleshooting, etc.)</li><li>Good knowledge and understanding of Windows (Powershell, configuration, troubleshooting, etc.)</li><li>Good knowledge of basic information security principles and best practices</li><li>Some experience in cloud environments (Azure, AWS, Google Cloud, etc.) will be considered a strong plus</li><li>Programming skills will be considered a plus</li></ul>Soft skills<ul><li>Excellent use of spoken and written English</li><li>Ability to work as part of a team</li><li>Good communication skills</li><li>Ability to respond appropriately to customer requests</li></ul>Educational background<ul><li>Degree in&nbsp;Computer Science, Networks, Information Security, or other relevant fields</li><li>Working experience,&nbsp;MSc and/or certifications in Computer Science, Networks, Information Security, or other relevant fields will be considered a strong plus</li></ul>

Cloud Architect and Administrator

<h2>Technical Project Managers</h2>Limassol / AthensProduct/Project Management – Technical Project Management /Full-time /HybridApply for this jobTechnical Project Managers The Role:We are looking for high-calibre and experienced IT professionals to join our Technical Project Management team.&nbsp; As a Technical Project Manager, you will be a critical part of the Technical Project Management team. The role involves close coordination with multiple tech teams, business, and key stakeholders, to deliver the change. &nbsp;Ideally you will have experience of successfully delivering technical and/or IT infrastructure projects within agreed time and scope. You will be a self starter and respond well in high pressure environments whilst remaining focussed on project delivery. This is an exciting time for new joiners, with many opportunities to make their mark on the business and accelerate their personal and professional growth.<h2>The main responsibilities of the position include:</h2><ul><li></li></ul><ul><li>Deliver multiple technical and/or IT infrastructure projects of varying complexity and size</li><li>Manage all technical stakeholders and maintain strong professional relationships</li><li>Understand the technology landscape</li><li>Work with Technology, Business and Operations stakeholders to define project scope, roadmap and milestones aligned to delivery strategy</li><li>Actively manage technical risks and technical opportunities</li><li>Organise, run, and facilitate ceremonies with technical teams</li><li>Conceptualise key technical principles, aims and objectives to map the impact on current systems, processes, applications, and tools</li><li>Organise technical meetings, peer reviews with the project team and other technical stakeholders and experts to perform the solution technical validation</li><li>Ensure that technical project reporting is up to date and well communicated to stakeholders</li><li>Produce well defined technical delivery plans that outline key project activities, their sequence and delivery timelines</li><li>Ensure collaboration across operations and technology groups to agree on optimum technical solutions aligned to the technical strategy</li><li>Apply knowledge of project delivery methodologies to engineer bespoke approaches for the teams you work with</li><li>Engage with engineering teams to plan the release scope in the context of the release plan</li><li>Collaborate with other Project Managers to ensure the outstanding implementation of Project Management (PM) processes and the delivery of Technical and/or IT infrastructure Projects in time and scope</li></ul><h2>Main requirements:</h2><ul><li></li></ul><ul><li>BSc/MSc in computer science, engineering, or in a related field</li><li>Minimum 1 year experience in a similar position</li><li>Working knowledge with Agile / Scrum / Waterfall methodologies and Project Management Tools/Reporting Practices (Jira, MS Project)</li><li>Wider focus on identifying process deficiencies, suggesting and bringing about improvements based on own knowledge and experience</li><li>Strong written and verbal communication skills to coordinate with team members, stakeholders, and management and ability to clearly explain technical issues</li><li>Strong organisational, critical thinking, and analytical/problem-solving skills</li><li>Result driven, with ability to prioritise work effectively and overcome any issues that may</li><li>occur during project life cycle</li><li>Team player with excellent interpersonal skills, ability to obtain stakeholders’ buy-in and cooperation across</li><li>Strong leadership skills, self-motivated&nbsp;</li></ul><h2>The following will be considered an advantage:</h2><ul><li></li></ul><ul><li>PMP/Prince II or/and Agile/Scrum certifications</li><li>Experience and knowledge of engineering, programming, or technical professional experience</li><li>Experience and knowledge of different infrastructure tools, platforms and technical process models and documentation</li><li>Understanding of cloud infrastructure concepts, devops and system engineer practices</li><li>Knowledge of databases concepts</li><li>Experience in financial industry</li></ul><h2>Benefit from:</h2><ul><li></li></ul><ul><li>Attractive remuneration package plus performance related reward</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul><h2>The Hiring Experience: What Awaits You</h2><ul><li></li></ul><ul><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Deep Dive – First Interview with Your Future Team</li><li>Final Connection – Final Interview</li></ul>All applications will be treated with strict confidentiality! Apply for this job

Technical Project Managers

To meet our current corporate needs, we would like to bring to our team a &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Technology Delivery Manager&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;As our new Technology Delivery Manager, will be in charge of several important tasks, like: <ul><li>You will plan &amp; manage new technical project implementations for our customers worldwide, in an effective and efficient manner. As a successful Technology Delivery Manager- PM, you will need to be pro-active, and you will coordinate internal and external stakeholder, in order to ensure that the project deliverables are on time, within budget and always at the required level of quality</li><li>You will be in charge of the planning and management of the Demand/Change Management process, ranging from receiving the new project requirements to the technical proposal formulation and submission. You will be the key person to mobilize and orchestrate our internal resources from various departments, working together with the customer’s project team.</li><li>Produce project reports, for the customer and the top management, producing the relevant KPIs and metrics for the projects that you are responsible for, is an important part of the job.</li></ul>Job requirementsYou will be a successful candidate, if you can identify yourself with the following criteria: <ul><li>You have already acquired about 3 years of proven professional experience in managing technical projects.</li><li>You have earned your University or College Degree in Computer Science, Software Engineering or relevant technology-related field.</li><li>Additional studies in Project Management and PMP or related certifications will definitely be considered an asset.</li><li>Good knowledge of Project Management Tools and methodologies, as well as a strong familiarity with software development life cycle</li><li>You are distinguished for your excellent written and oral communication skills both in English and Greek, as well as for your presentation skills.You are characterized for your hands-on mentality, your goal-oriented predisposition, and your attention to detail.</li><li>The position involves frequent travelling to the countries where our customers operate, so you are in a position to travel.</li><li>Above all, we work as a team. As you have to cooperate with various colleagues from different teams within our Company, you indeed have to be an excellent team player, with a professional attitude and a positive predisposition.</li></ul>INTRALOT’s vision is to attract the most talented people in our industry and to support and develop them not only to fulfill their role description but also to go beyond expectations! About Us: INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do. Thus, we provide:💸 A competitive compensation package combined with additional benefits. 💻 Hybrid working model. 🏥 Private Insurance for you and your family. 🏢 Modern facilities, parking inside, enticing restaurant and corporate bus. 📚 An extensive training program upon induction and throughout employment. 🚀 Exceptional opportunities to learn and develop in a multinational environment. 🌎 Prospects for professional growth both locally and globally.So, if you are eager to join a truly cutting-edge technology company, submit your resume!

Technology Delivery Manager (Hybrid)

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for an experienced and highly creative UX/UI Designer to join our Information Systems team.&nbsp;You have a challenging mission to:drive the design of engaging, intuitive, and visually compelling digital user interfaces and the optimization of our digital customer journeys across our mobile applications, websites, and eCommerce platforms. You will play a key role in shaping how customers interact with our digital channels, also supporting critical journeys such as onboarding, plan management, payments, customer support and self-care.The ideal candidate combines strong user-centered design principles with technical understanding and the ability to collaborate closely with product owners, business stakeholders, front-end developers and cross-functional teams, to deliver seamless digital experiences that support Nova’s mobile, fiber, TV and other services offered.&nbsp;What will you do:<ul><li>Drive the end-to-end UX/UI design process for mobile apps, responsive websites, and eCommerce platforms.</li><li>Collaborate with business stakeholders and product owners to understand business goals and user needs, transforming them into intuitive and user-friendly experiences.</li><li>Design intuitive, accessible, and visually appealing user interfaces aligned with brand guidelines and business objectives.</li><li>Create user flows, wireframes, prototypes, and high-fidelity UI designs using modern design tools such as Figma and others.</li><li>Contribute to the development and maintenance of the design systems, component libraries, and style guides.</li><li>Participate in user research, usability testing, and continuous UX improvements.</li><li>Collaborate closely with front-end developers to ensure accurate, pixel perfect implementation of designs.</li><li>Ensure designs are technically feasible and optimized for performance, scalability and accessibility.</li><li>Stay up to date with UX/UI trends, best practices, and emerging technologies.</li><li>Collaborate and consult with other UX and graphic designers and contribute to design strategy and innovation.</li><li>Deliver simplified and delightful user experience, consistent across all touchpoints.</li><li>Work closely with conversion optimization specialists to explore quantitative data and contribute to optimizing conversion rates, digital adoption, and customer satisfaction.</li><li>Ensure consistency across all digital touchpoints, including mobile apps, web portals, and eCommerce.</li></ul>&nbsp;It would be great if you have:<ul><li>4+ years of professional experience in UX/UI design for mobile apps, websites, and eCommerce platforms.</li><li>Graduate in UX or/and Graphic design, interactive design, or a related field</li><li>Expert proficiency in Figma and other design and prototyping tools (Adobe XD, Sketch, InVision, Illustrator, etc.).</li><li>Strong portfolio of UX/UI design solutions for mobile Apps and mobile-first websites, and successful delivery of complex digital products and journeys.</li><li>Strong understanding of UX principles, usability, accessibility, and user-centered design.</li><li>Experience with eCommerce platforms and conversion optimization.</li><li>Advanced knowledge on design systems and component-based design.</li><li>Working knowledge of HTML, CSS, and responsive design principles.</li><li>Experience working closely with front-end developers in agile environments.</li><li>Ability to manage stakeholders and to clearly communicate design concepts to both technical and non-technical peers.</li><li>Clear and effective communication skills in English (written and verbal).</li><li>Strong collaboration and teamwork skills.</li><li>Excellent communication and presentation abilities.</li><li>Ability to manage multiple projects and priorities and work in complex, cross-functional environments such as telecoms.</li><li>Self-motivated with a proactive mindset.</li><li>Strong attention to detail and quality.</li></ul>&nbsp;What you will get:<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

UX/UI Designer

The Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp; Your day to day will include:<ul><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Maintaining monitoring tools, proposing improvements to optimize system functionality, supervising relevant contractors, and ensuring control over their performance to uphold service standards</li><li>Addressing tickets submitted by Allwyn's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the Allwyn Services Portal, collaborating with Allwyn Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications to end users regarding the procedure followed</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency</li></ul> What you need to succeed:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>3+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms</li><li>Strong customer service culture</li><li>Effective communication and team player</li><li>Excellent organizational and prioritization skills</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;What’s in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;

Technical Operations (TOC) Engineer (3915)

We are currently looking for an&nbsp;IT Service Desk Team Leader to join our Information Technology &amp; Digital Strategy Division based in Paiania.&nbsp;By joining this role, you will play a key part in ensuring the smooth and efficient operation of the IT Service Desk, driving service quality, supporting team performance, and contributing to continuous improvement of IT support services across the organization. Your role will encompass:<ul><li>Coordinating the daily operations of the IT Service Desk (1st and 2nd level support)</li><li>Ensuring proper handling, prioritization, and escalation of incidents and service requests</li><li>Monitoring SLA compliance and key performance indicators (KPIs)</li><li>Performing ticket quality reviews and supporting continuous service improvement initiatives</li><li>Providing coaching, onboarding, and performance feedback to team members</li><li>Collaborating with other IT teams to support resolution of critical incidents</li><li>Managing major incidents and ensuring timely communication and coordination until resolution</li><li>Contributing to the optimization of Service Desk processes and workflows</li></ul>&nbsp;What you will bring to the role:<ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in an IT Service Desk or IT Support environment</li><li>2+ years of experience in a team coordination or leadership role is considered a strong advantage</li><li>Good understanding of ITIL practices and service management principles</li><li>Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management or similar)</li><li>Strong leadership, communication and interpersonal skills with a customer-focused mindset</li><li>Strong organizational, prioritization and problem-solving skills with the ability to work under pressure</li><li>Fulfilled military obligations (where applicable)</li></ul>&nbsp;Share the same Value-Based Behaviors:<ul><li>People &amp; Personal Growth</li><li>Results Orientation &amp; Safety Excellence</li><li>Collaboration &amp; Trust</li><li>Empathy &amp; Effective Communication</li><li>Flexibility &amp; Adaptability</li></ul>&nbsp;Your Benefits:<ul><li>Competitive remuneration package</li><li>Ticket Restaurant</li><li>Preferential household electricity plan</li><li>Group Health Insurance program</li><li>Pension Plan</li></ul>&nbsp;

IT Service Desk Team Leader

Our Product Development organisation is truly Global with cross functional teams spanning 6 Tech Hubs – Malta, Budapest, Stockholm, Tallinn, Kyiv and Athens. With nearly 600 strong professionals, the Product Development organisation is spear-headed by our CTO-CPO with all our talented Area Teams working together.A taster of what you will be involved with<ul><li>Working with cutting edge technology enabling our Cloud Journey</li><li>The Platform Core team is responsible for managing Infrastructure as Code for parts of our Core Platform Layer (Kubernetes Clusters, Message Broker backends, Infrastructure tooling), providing a distributed runtime platform that ensures optimal performance of our business applications, APIs and websites</li><li>Building our Infrastructure Platforms as self-service to our developers and providing guidance and tooling for developers to self-manage their applications cross environments</li><li>Continuously improve and develop our platforms based on business needs. Analyse, diagnose and solve issues of efficiency performance and scale collaborating cross functional with colleagues from different teams</li></ul>Right now, we are looking to strengthen further the management of our Kafka Messaging Platform and looking for a DevOps engineer with strong knowledge and experience in managing Kafka infrastructure.&nbsp;&nbsp;You’re good at<ul><li>Strong knowledge and experience in setting up and administering Kubernetes clusters, preferably with experience with AWS EKS and Rancher RKE.</li><li>Strong knowledge and experience of managing Kafka infrastructure in a geo-distributed setup, administration, and configuration of such service.</li><li>Managing Cloud Infrastructure using Infrastructure as Code using Terraform, with a good understanding of terraform modules.&nbsp;</li><li>Experience working with cloud providers, with AWS as preference, and strong knowledge with Cloud provider services such as EC2, ALBs, VPC, and EKS.</li><li>Experience in building scalable and distributed infrastructure.</li><li>Experience in using versioned source control to manage code changes.</li><li>Familiarity with the open-source monitoring stack of Prometheus/Grafana.</li><li>Ability to write scripts in Python, Bash, Powershell or similar.</li><li>Experience in using and managing Linux distributions.</li><li>Excellent problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions in a timely manner.</li><li>Knowledge of best practices in IT operations, such as ITIL (IT Infrastructure Library) and DevOps principles.</li><li>Ability to adapt to changing technologies and work in a fast-paced and dynamic environment.</li><li>Required to be on an On-call support schedule.</li></ul>Who We AreBetsson Group is one of the largest companies within the Global iGaming space and can trace our heritage as far back as the 1960’s. We’re Swedish and publicly listed too with our Operational HQ located on the Mediterranean Island of Malta.We strive to deliver the best customer experience in the industry. As a market leader within iGaming we offer online gaming products across 12+ jurisdictions and 20+ brands.You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform used by hundreds of thousands of our customers!&nbsp;What we offer<ul><li>Monthly Allowance for Lunch</li><li>Private &amp; Life Plan Insurance for you and your family</li><li>Annual Wellness Allowance</li><li>Team Building Budget</li><li>Corporate Travel Insurance</li><li>Events and initiatives both Local (Quarterly Meetings) and Global</li><li>Professional Development Programs &amp; Internal Career Opportunities</li><li>Milestone Birthday</li></ul>&nbsp;

Platform DevOps Engineer

We are seeking an experienced IT Project Manager &amp; Application Owner to fill a hybrid role within our IT department. This individual will be responsible for both leading the successful, end-to-end delivery of different sizes of IT projects and for assuming full lifecycle ownership of one or more key business applications. This position will focus mainly on the “Project Delivery” and “PPM (Project Portfolio Management)” domains.What We Offer:<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Health insurance and other benefits tailored to your needs</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul>Your Responsibilities:As an IT Project Manager<ul><li>Initiation &amp; Planning:<ul><li>Collaborate with sponsors to define project scope, goals, and deliverables.</li><li>Develop detailed project plans, work-breakdown structure and resource plan</li><li>Conduct comprehensive risk assessments and develop mitigation strategies.</li><li>Establish project budget and track invoices process.</li></ul></li></ul><ul><li>RFI / RFP Preparation:<ul><li>Partner with business and technical teams to define detailed requirements for new software</li><li>Author comprehensive Request for Information and Request for Proposal documents.</li><li>Manage the vendor communication and Q&amp;A process.</li><li>Organize and facilitate vendor demonstrations.</li><li>Lead the vendor evaluation committee, develop scoring matrices and provide a final selection recommendation.</li><li>Support the procurement and legal teams during contract negotiation.</li></ul></li></ul><ul><li>Execution &amp; Control:<ul><li>Lead project kick-off meetings and regular status meetings.</li><li>Proactively manage and track project risks, issues, and dependencies, escalating as needed.</li><li>Manage the project budget, tracking actuals against forecast and handling change requests.</li><li>Prepare and deliver clear status reports and presentations to all levels of stakeholders</li><li>Ensure project documentation and deliverables are tracked, reviewed and approved</li></ul></li></ul><ul><li>Closure:<ul><li>Coordinate User acceptance testing and ensure all criterias are met for go-live.</li><li>Manage the project transition to the operational support team.</li><li>Conduct post-project reviews and "lessons learned" sessions.</li></ul></li></ul>As an Application Owner<ul><li>Strategy &amp; Roadmap:<ul><li>Develop and maintain the 3-5 year strategic roadmap for the application(s), aligning with business objectives.</li><li>Plan for the application lifecycle, including upgrades, enhancements, and eventual closure.</li></ul></li></ul><ul><li>Financial Management:<ul><li>Develop and manage the annual budget for the application(s), including licenses, maintenance, support, and enhancement costs.</li><li>Continuously track and optimize costs</li></ul></li></ul><ul><li>Operations &amp; Performance:<ul><li>Act as the primary escalation point for major incidents and problem management.</li><li>Monitor application performance, availability, and user satisfaction.</li><li>Liaise with infrastructure, database, and security teams to ensure the underlying technology stack is robust and secure.</li></ul></li></ul><ul><li>Lifecycle &amp; Vendor Management:<ul><li>Manage the backlog of bug fixes and enhancement requests</li><li>Oversee the release management and change control process for the application.</li><li>Manage the relationship with the application vendor(s), ensuring adherence to Service Level Agreements and driving value from the partnership.</li></ul></li></ul><ul><li>Compliance &amp; Security:<ul><li>Ensure the application adheres to all internal security policies and external regulations.</li><li>Elaborate compliance and security documentation during project implementation</li><li>Coordinate regular security audits, vulnerability assessments, and disaster recovery testing</li></ul></li></ul>Qualifications:Essential<ul><li>Bachelor’s Degree in Computer Science, Information Systems, or Engineering</li><li>More than 5 years of practical experience in projects related applications</li><li>Demonstrable experience as an application owner, product management</li><li>Project management certification (PMP)</li><li>Experience working in Agile methodology for managing product backlog</li><li>Proven, end-to-end experience leading RFI/RFP processes, vendor evaluation, and selection.</li><li>Strong experience managing external vendors and managed service providers</li><li>Experience of working within a culturally diverse global company</li><li>Fluent or native English speaker</li><li>Knowledge and experience on Google workplace</li></ul>&nbsp;Desirable<ul><li>Knowledge and experience with technical fields ( application architecture, servers and applications services troubleshooting,...)</li><li>Conversant in French would be advantageous</li></ul>

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