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Your potential has a place here with TTEC’s award-winning employment experience. As a&nbsp;Team Supervisor, Commercial Onboarding &amp; Operationsworking onsite in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC&nbsp;Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!&nbsp;What You’ll be DoingJoin our team and play a key role in delivering a one-stop shop for commercial customers of all sizes. Our mission is to increase their uptime and productivity by integrating vehicles, software, charging, and service solutions. The Team Supervisor will lead and empower a dedicated team responsible for the accurate and efficient setup, provisioning, and enrollment of new and existing Commercial customers. This role is paramount in ensuring operational excellence and maintaining the highest level of data integrity. Beyond initial setup, a critical aspect of this position involves overseeing the meticulous quality checking of account creation submissions, verifying correct contract terms, product configurations, and customer billing account details. This precision is key to driving exceptional customer satisfaction, ensuring the correct connection of products to customer accounts, and is essential for the rapid realization of the value proposition that the client offers. The successful candidate will be a hands-on leader who drives process adherence, continuous improvement, team development, and fosters strong cross-functional and global collaboration to deliver superior customer experience from the initial customer account creation and onboarding phase.During a Typical Day, You’ll·Oversee the daily workflow, prioritization, and assignment of tasks related to account setup, provisioning, and enrollment for Commercial customers, ensuring timely and accurate completion of requests·Lead, coach, mentor, and manage a team of agents, fostering a high-performance culture focused on accuracy, efficiency, and customer satisfaction in all onboarding and provisioning activities.·Implement, monitor, and continuously refine quality control checks on all Sales-related orders and customer account setups. Partner effectively with external stakeholders to ensure impeccable order accuracy and data integrity before service delivery, minimizing errors and preventing delays.·Develop, maintain, and enforce comprehensive global desk procedures and up-to-date work instructions. Drive initiatives to optimize existing processes, ensuring the team consistently utilizes the most efficient and effective methods to enhance customer account creation and Onboarding experience.·Ensure the team develops and maintains a strong, current understanding of all systems and tools critical for customer account creation and onboarding and enablement with Ford Pro Products and Services, including but not limited to Salesforce. Act as a subject matter expert and provide guidance on system utilization.·Serve as the primary escalation point for complex account creation and enrollment issues. Lead collaborative resolution efforts by engaging directly with Technical Support, Product Owners, Sales Managers, and other key stakeholders to ensure smooth execution and swift problem resolution.·Set clear performance expectations, conduct regular performance reviews, identify training needs, and provide constructive feedback. Track key performance indicators (KPIs) related to customer account creation efficiency, accuracy, and customer satisfaction, generating reports for management and recommending strategic improvements.What You Bring to the Role·Minimum of 3 years of experience in customer operations, onboarding, or a related field, with at least 2 years in a supervisory or team lead role.·Demonstrated experience in managing processes related to account setup, provisioning, and enrollment, preferably within a commercial or B2B technology/automotive environment.·Proven track record of implementing and managing quality control processes to ensure high accuracy.·Familiarity with Software as a service, telematics, or fleet management solutions is a significant advantage.·Proficiency with CRM systems (e.g., Salesforce) and other relevant provisioning tools.·Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively across diverse internal and external teams.What You Can Expect&nbsp;·Knowledgeable, encouraging, supporting and present leadership·Career-growth and lots of learning opportunities for aspiring minds·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values and excellent sales, product and systems training and continuous individualized coaching·And yes… all the competitive compensation, performance-based bonus opportunities and the benefits you’d expect and maybe a few that might pleasantly surprise you

Team Supervisor, Commercial Onboarding & Operations

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Team Lead working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits

Croatian Speaking Team Lead, Service Delivery - Bilingual

What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) .Visit https://mybenefits.ttec.com/ for more information.

German Speaking Team Lead, Service Delivery - Bilingual

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers in Athens and bring out your communications skillsAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of&nbsp;#GameChangers at Concentrix Greece&nbsp;and use your communications skills in&nbsp;Italian. We are bringing Customer Advisors on board for our clients.You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers.What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries)</li><li>Opportunities for international Career through&nbsp;Concentrix&nbsp;International Mobility program</li><li>A challenging working environment</li><li>Employee events</li><li>Private health insurance + Dental Care</li><li>Daily meal voucher in Up Hellas card per working day</li><li>Up to 10% monthly performance bonus</li><li>Free gym and other well-being activities</li><li>Free rooftop cinema with Acropolis views</li><li>Enjoy with your co-workers your lunch break at our new Restaurant</li></ul>What you’ll be doing at Concentrix<ul><li>Manage inbound calls, emails, or live chats</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open and interactive communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/customer service team targets and call handling quotas</li><li>Keep records of customer interactions, process customer accounts, and file documents</li><li>Follow communication procedures, guidelines, and policies</li></ul>What we’re looking for<ul><li>Proven customer support experience or experience as a client service representative</li><li>Fluent in&nbsp;Italian</li><li>Good level of English</li><li>Strong focus on customer needs and understanding of how customers can behave</li><li>Strong communication, problem-solving and active listening skills</li><li>Strong written skills</li><li>Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment</li><li>Sense of ownership and pride in your performance and its impact on the company’s success</li></ul>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.Concentrix Hellas is an equal-opportunity employerConcentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Italian speaking Customer Service Representative

At&nbsp;efood, data fuels our growth, and sales insights drive our success. Our mission is to harness the power of data to optimize sales strategies, enhance operational efficiency, and maximize revenue. By continuously analyzing key sales metrics, customer behavior, and market trends, we empower our teams to make smarter decisions that improve our partners’ experience and accelerate our business. Collaboration, innovation, and a passion for delivering exceptional results define everything we do at efood.What you'll do<ul><li>Analyze key performance indicators (KPIs) for the Sales team.</li><li>Monitor sales performance and provide data-driven insights.</li><li>Optimize sales processes to maximize efficiency.</li><li>Conduct market and competitor analysis.</li><li>Develop business intelligence reports using SQL, Tableau, and Excel.</li><li>Collaborate with cross-functional teams to enhance sales effectiveness.</li><li>Support forecasting and pipeline management.</li><li>Monitor vendor performance using KPIs.</li></ul> What you need to be successful <ul><li>Strong analytical and problem-solving skills.</li><li>Proficiency in SQL, Tableau, and Excel.</li><li>Experience in sales forecasting and process optimization.</li><li>Excellent communication and teamwork abilities.</li><li>Bachelor’s degree in Business, Economics, Finance, or a related field.</li><li>5+ years of experience in sales analysis or business intelligence.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Senior CRM Analyst (Sales)

We are looking for a&nbsp;Head of ΙΤ Retail who will be responsible for all aspects of information systems and digital initiatives for all the retail companies and ensures seamless operation of Retail stores in Greece and abroad, enhancing productivity, improving customer experience, and driving innovation through digital trends and technologies.The Head of IT Retail leads a team of professionals to ensure the seamless delivery of IT services and technical solutions, manages vendor relationships and leads IT innovation within the Retail companies. &nbsp;Furthermore, the Head of IT Retail oversees the smooth operations of Retail site systems, their integration with SAP &amp; other ERP systems, payment and other line of business (LoB) applications. The role manages the collaboration with other departments and external partners to deliver innovative and impactful solutions in alignment with the Retail business vision, strategy, goals and values.<h2>During your day you will:</h2><ul><li>Be responsible for the seamless IT service delivery for all Retail stores (indicatively fuels sites, convenience stores, pharmacies, car wash sites, energy (utilities) stores) over a number of countries.</li><li>Be responsible for the design, requirements analysis, planning, implementation and monitoring of new projects/ solutions for all Retail stores, ensuring the integrity/quality of the overall solutions.</li><li>Be responsible for planning and executing/monitoring of the corresponding budget in Retail.</li><li>Be responsible for the fiscal and legal compliance of all Retail stores cooperating closely with the tax and legal departments and tax authorities to monitor deadlines and timetables and schedule IT resources accordingly.</li><li>Evaluate current business processes to identify opportunities for digital enhancement and advises stakeholders on optimal digital investments to boost productivity and improve customer experience.</li><li>Analyze, evaluate and propose procurement of hardware, software &amp; IT services, considering current and future needs of the Retail stores.</li><li>Monitor vendors SLAs according to their contractual obligations and manages vendor relationships and escalations.</li><li>Stay abreast of emerging digital trends and technologies to maintain a competitive edge.</li><li>Supervise section staff, sets goals and evaluates performance</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field</li><li>Master of Science degree with relevant specialization would be considered a plus</li><li>At least 6 years of proven experience in similar role and fast paced environment&nbsp;</li><li>High level knowledge of Information systems and technology management. &nbsp;Knowledge of SAP business processes will be considered a plus.</li><li>Knowledge of Retail industry standards and practices. Experience in the Fuels Retail sector will be considered a plus.</li><li>Excellent communications skills both verbal and written, in Greek and English languages</li><li>Demonstrates clear leadership and supervisory skills.</li><li>Strategic vision and planning.</li><li>Ability to communicate effectively at all levels to both technical and non-technical audiences.</li></ul>&nbsp;&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Head of IT Retail

NTT Data Greece is looking for a Test Engineer in Athens with a strong background in business analysis, reporting, software delivery, and release management to join our IT Service Management team and to work with our clients in the European public sector. In this role, you will support the European Commission by coordinating key conformance testing and deployment activities with EU Member States. Acting as the central point of contact, you will ensure that IT systems comply with technical and functional specifications and are production-ready.Your role:<ul><li>Produce and maintain the required test design specifications – test cases.</li><li>Produce and maintain the Acceptance Test Plan (ATP) for formal test runs.</li><li>Execute the required test cases and analyze the result(s).</li><li>Produce regular progress test reports, status updates, and dashboards to inform all stakeholders.</li><li>Support stakeholders in understanding system specifications and testing processes.</li><li>Escalate critical issues to the Project Manager and the European Commission when needed.</li><li>Contribute to knowledge sharing, process standardization, and continuous improvement of testing cycles.</li></ul>Why NTT DATA?We value a collaborative and supportive environment, celebrating curiosity and engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development. Training path and access to learning opportunities, yearly performance reviews and a mentorship programWe believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working modelTalent Friends. Refer a friend and receive a bonus when they joinWe care about youHealth &amp; well-being. Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceTeleworking equipment allowanceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:<ul><li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>﻿2–5 years of experience in software testing or large-scale IT deployments, preferably within EU Customs and/or Taxation or related business processes.</li><li>Solid knowledge of the software testing lifecycle and conformance testing best practices.</li><li>Proven experience in managing multi-stakeholder engagements and deployment activities.</li><li>Demonstrated ability to interpret complex business and technical requirements and communicate them clearly.</li><li>Experience in working with public administration or European institutions.</li><li>Excellent command of English (written and spoken).&nbsp;</li></ul>Nice to have:<ul><li>Familiarity with public sector IT systems.</li><li>Knowledge of testing and validation tools (e.g., SOAP, XML validation, Postman, API testing platforms).</li><li>Understanding of XML, XSD, and REST/SOAP services.</li><li>Experience with EU IT delivery methodologies and standards.</li><li>Additional EU languages are an asset.</li></ul>

Test Engineer

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.&nbsp;As a&nbsp;Sales Service Delivery Team Lead&nbsp;working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Senior Sales Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll<ul><li>Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects</li><li>Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.</li><li>Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed</li><li>Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes</li><li>Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy</li></ul>What You Bring to the Role<ul><li>Associate degree, technical school, or equivalent work experience</li><li>Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others</li><li>Utilize time management skills and manage priority tasks</li><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li><li>Customer-focused mindset</li><li>Comfortable with computer systems</li></ul>What You Can Expect&nbsp;<ul><li>Leaders who are supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li><li>Visit https://mybenefits.ttec.com/?manual for more information.</li></ul>

Spanish/Portuguese Team Lead, Sales Service Delivery

Our VCS team supports private equity backed businesses and corporates who want to take an accelerated lens to performance improvement in delivering improvements to their cash &amp; EBITDA position. We have a pragmatic approach helping businesses overcome challenges by supporting management (and shareholders, where appropriate) to drive sustainable operational change.This could include drafting growth and improvement initiatives that translate into various types of business plans (strategic plan, turnaround plan, working capital / liquidity boost, transformation plans, business split) in which we assess upsides and risks from an independent perspective.This is an opportunity to leverage your performance improvement and turnaround experience in a stimulating new environment. Our VCS practice is experiencing rapid growth and we now have multiple opportunities across the team to recruit high caliber delivery individuals with advanced business and financial modelling skills.In a continuously evolving business environment where organisations need to make smart, quick and well-informed decisions based on quality analysis, you will have the opportunity to work closely with our Private Equity and corporate clients in solving complex business problems and providing key insights into business drivers and scenario analysis presented elegantly to enhance stakeholder presentation.We are looking for a skilled and motivated Business Analyst / Consultant to join our dynamic Value Creation team. This role involves a blend of financial restructuring and operational enhancement strategies, demanding strong analytical skills and a strategic mindset. Key responsibilities:<ul><li>Conduct detailed financial analysis and modelling to assess client business performance.</li><li>Participate in the development and implementation of restructuring plans alongside strategies for performance improvement.</li><li>Collaborate with senior consultants to manage client relationships and ensure the success of project deliverables.</li><li>Identify and apply strategic solutions in conjunction with operational improvements for comprehensive client strategies.</li><li>Prepare insightful reports and presentations for key stakeholders and clients.</li></ul> #WinningRequirements<ul><li>Bachelors’ Degree in Business Administration, Economics, Accounting, Engineering or other related disciplines.</li><li>MBA or Master’s Degree in any of the above fields.</li><li>ACA / ACCA / CFA qualification (or equivalent) will be considered advantage.</li><li>0-2 years of experience in a corporate environment or consulting firm.</li><li>Excellent numeracy skills with keen attention to detail and the ability to absorb and analyse large amounts of data quickly.</li><li>Excellent report writing and presentation skills.</li><li>Very strong analytical skills and problem-solving mindset are essential.</li><li>Knowledge of basic accounting concepts and understanding of the accounting principles are essential.</li><li>Strong financial modelling skills.</li><li>Excellent written and verbal communication skills in English &amp; Greek.</li><li>Willingness to learn and grow within a fast-paced environment.</li><li>Military obligations fulfilled where applicable.</li></ul>

Restructuring - Value Creation Services and Performance Improvement - Consultant/Senior Consultant

Our Sales team is on the lookout for a passionate&nbsp;Small-Medium Business (SMB) Account Executive&nbsp;to build and nurture relationships with small to medium-sized restaurant and café partners. In this role, you will work closely with our partners, helping them grow their businesses on&nbsp;efood&nbsp;through tailored support, upselling opportunities, and strategic account management. This is a fantastic opportunity for a proactive, results-driven professional who thrives in a fast-paced, customer-focused environment.What You’ll Do:<ul><li>Account Management:&nbsp;Develop and maintain strong relationships with SMB restaurant partners, ensuring their long-term success.</li><li>Performance Optimization:&nbsp;Monitor business and sales KPIs, analyze performance data, and suggest strategic actions to enhance growth.</li><li>Sales &amp; Upselling:&nbsp;Identify opportunities to introduce efood’s services, promotions, and features to maximize partner success.</li><li>Training &amp; Support:&nbsp;Onboard new partners, ensuring they understand the platform, tools, and best practices.</li><li>Problem Resolution:&nbsp;Serve as the primary point of contact for partners, proactively addressing challenges and ensuring a seamless experience.</li><li>Market Analysis:&nbsp;Stay up to date with industry trends and competitor activity to provide valuable insights to partners.</li><li>Reporting &amp; Insights:&nbsp;Maintain accurate records, analyze performance metrics, and provide data-driven reports to management.</li></ul> What you need to be successful <ul><li>1-3 years in account management, sales, or customer success (preferably in food delivery, e-commerce, or hospitality).</li><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Strong communication and interpersonal abilities.</li><li>Analytical mindset with the ability to interpret data and offer strategic recommendations.</li><li>Excellent organizational skills and the ability to manage multiple accounts.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Fluent in Greek and English, both written and spoken.</li><li>A proactive, self-motivated professional with a passion for the food industry and a results-driven approach.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

SMB Account Executive

We are looking for a Product Manager to lead the evolution of our Quick Commerce vertical. This includes efood market and our rapidly expanding network of Local Shops (supermarkets, grocery, retail, and convenience). In this role, you will do more than just manage features; you will bridge the gap between the digital interface and the physical reality of a local shelf. You will solve complex problems regarding how users browse thousands of items, how we handle real-time inventory changes, and how we drive basket size in a high-velocity shopping environment. You will act as the vital link between agile development, commercial stakeholders, and our business objectives, ensuring that buying groceries or retail goods is as fast and intuitive as ordering a burger. Finally, you’ll collaborate across design, engineering, data, operations, and customer support teams, shaping solutions that make quick commerce more personal, more seamless, and more trustworthy at every step of the journey. What you’ll be doing:<ul><li>Drive, from a product perspective, a Scrum team and own the product backlog to deliver value for quick commerce customer.</li><li>Balance feature development, technical debt, and operational improvements to maximize product value and market competitiveness.</li><li>Collaborate closely with Product leadership, UX/UI designers, Engineering, Operations, and business stakeholders to maintain a prioritized backlog aligned with business value and OKRs.</li><li>Use data and experimentation to guide decisions and measure success</li><li>Βecome the domain expert on our suite of global tools for Catalog Management and Order Integration. You will ensure these complex tools are correctly integrated, configured, and optimized for the market.</li><li>Manage the end-to-end data flow—ensuring that massive updates (e.g., thousands of price changes or stock updates from a supermarket chain) reflect instantly and accurately on the user’s app without crashing performance.</li><li>You will serve as the central link between multiple business verticals. You will be responsible for defining a balanced product strategy that addresses the unique complexities of each sector while maintaining a cohesive user experience.</li></ul>Life @efood: At efood, no day is the same as the one before! efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure! We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society. We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!) Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!Hungry enough to join us? What you need to be successful <ul><li>Minimum 3-5 years of product management experience, preferably in B2C, e-commerce, or marketplaces.</li><li>Proven track record of managing products with high complexity or large datasets.</li><li>Deep familiarity with Scrum best practices; ability to define clear requirements that bridge business challenges with technical solutions.</li><li>You are comfortable digging into metrics like Conversion Rate, AOV, and Retention to guide your roadmap.</li><li>Strong communication skills, able to articulate clearly across business and tech teams, and influence without formal authority.</li><li>Ability to work at pace and adapt to shifting priorities to meet event-driven product deadlines.</li></ul>Nice to Have<ul><li>Experience in Quick Commerce, Online Grocery, or Retail Tech.</li><li>Experience with experimentation (A/B testing) to optimize shopping funnels.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world🌎!</li></ul>

Product Manager (Quick Commerce)

Trainee/Junior Lawyer – Intangibles, Data &amp; Technology (IDT) Practice Group Experience the future of law, today! YOUR OPPORTUNITY Koimtzoglou-Bakalis-Venieris-Leventis and Associates (KBVL Law Firm), Member firm of Deloitte Legal Network in Greece), is currently looking for a brilliant Trainee/Junior Lawyer to join its dynamic and highly motivating legal practice in Athens. We are currently seeking to recruit a Trainee/Junior Lawyer, who will join our Intangibles, Data &amp; Technology - IDT practice group. JOB DESCRIPTION You will join our IDT team, one of the largest highly specialized Intangibles, Data &amp; Technology teams, dealing with a diversified client portfolio, across industries and borders. We aim to deliver practical, business-oriented solutions that help transform the way our clients operate, enabling innovation and growth through the use of new technologies, while maintaining legal and regulatory compliance. Our IDT practice covers a wide variety of subject matters including data protection, cybersecurity, cyber-resilience, new technologies (including AI), intellectual property, legal function transformation and contract management automation, telecommunications and media, as well as other types of regulatory compliance e.g. Whistleblowing schemes. YOUR ROLE AND RESPONSIBILITIES Your role as a Trainee/Junior Lawyer will focus on the delivery of client engagements, exercising effective communication and relationship-building skills, as well as contributing to the priorities of the team. In this role, you will commit to personal learning and development and explore opportunities to make an impact by delivering exceptional legal services. During your tenure, you will demonstrate and develop the ability to: <ul><li>Provide legal, practical solutions to complex legal issues while delivering a high-quality output, making an impact for our clients and creating trusted relationships;</li><li>Provide legal advice relating to:<ul><li>supporting the role of external Data Protection Officer, carrying out data protection tasks, such as handling data subject requests, assisting in personal data breaches, consulting on data protection impact assessments, delivering advice on legal and regulatory requirements on data protection matters and helping deliver privacy trainings to employees;</li><li>assisting in privacy management operational activities, such as conducting data mapping exercises, drafting or reviewing privacy notices, privacy policies and procedures;</li><li>Draft, review and support in negotiations of commercial agreements on all data protection, cybersecurity and cyber-resilience matters;</li><li>cooperate with cross-functional teams to conduct M&amp;A due diligence on data protection, cybersecurity, intellectual property and other legal and regulatory compliance matters.</li></ul></li></ul><ul><li>Conduct legal research and analysis on data protection, cybersecurity, intellectual property and artificial intelligence.</li></ul> OUR REQUIREMENTS Our ideal candidate is a bright and ambitious young lawyer/trainee lawyer that focuses on delivering work of high quality, commits to a high level of client service, and has the ability to build strong client relationships. We expect that you have strong interpersonal and organizational skills, the ability to work effectively within a team of peers and of more senior team members, have a meticulous attention to detail and deliver practical, business-oriented legal solutions. In particular, to qualify for the role you must have: <ul><li>An exceptional academic track record from both high school and university;</li><li>A degree in Law (Bachelor of Laws (LL.B), Juris Doctor (JD) or equivalent;</li><li>Be registered as a Trainee Attorney-at-Law or already qualified as an Attorney-at-Law in Greece (Athens Bar Association or other Greek Bar Association membership);</li><li>Zero (0) to three (3) years of relevant work experience;</li><li>Professional written and spoken English with excellent drafting and presentation skills;</li><li>Strong organizational and communication skills;</li><li>Multi-tasker and able to work efficiently and timely under pressure and strict deadlines;</li><li>Capacity to be detail – oriented and ability to deliver high quality work;</li><li>Strong collaborative skills – ability to work effectively both independently and within a team;</li><li>Highly motivated and dynamic personality with a good business development mindset and a demonstrated track record of going above-and-beyond expectations;</li><li>Ability to conduct legal research, interpret legislation and case law.</li></ul> Preferred Skills: <ul><li>A Master of Laws (LL.M.) in Data Protection, Cybersecurity or New Technologies from a prominent, well-acclaimed University in Greece or abroad will be considered an asset;</li><li>Additional languages (French, German, Italian or other) will be considered an asset;</li><li>Previous experience in data protection, cybersecurity, intellectual property.</li></ul> Demonstrated interest and sound understanding of new or emerging technologies (e.g. artificial intelligence, data centers, PCs, connected devices, and software) <ul><li>Diploma/Certifications/Seminars in data protection, cybersecurity, artificial intelligence;</li><li>Diploma/Certifications/Seminars in privacy management platforms;</li><li>Prior experience working on an in-house legal team and/or law firm.</li></ul> ABOUT DELOITTE LEGAL Deloitte member firms have a long standing reputation for helping clients to address complex, cross border issues. Skilled and experienced Deloitte Legal lawyers work together with other Deloitte professionals in tax, consulting, and financial advisory to guide clients through their projects in a coordinated way around the world. Deloitte Legal is able to provide holistic guidance around strategic business decisions as well as offer support services that can increase efficiency and reduce the cost of some routine legal activities. Deloitte Legal is one of only a few truly global legal service providers. With more than 1,750 professionals in more than 75 countries we comprise one of the top 5 business law practices in Continental Europe and have substantial operations elsewhere in the world. Deloitte Legal is focused on helping clients to take action today to achieve their business objectives tomorrow. Koimtzoglou-Bakalis-Venieris-Leventis &amp; Associates Law Partnership ("KBVL Law Firm") is a Greek law partnership regulated by Presidential Decree 81/2005 and Law 4194/2013, as currently in force. It is a registered legal entity member of the Athens Bar Association and is qualified to provide legal services and Greek law advice. KBVL Law Firm is also the sole Greek member of Deloitte Legal, an international network of law firms. © 2025 For information, contact KBVL Law Firm

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