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The role involves supporting German‑speaking customers through chat, phone and email, mainly regarding issues related to transactions, payments and account functionality. The focus is on accurate guidance, timely issue resolution and delivering an excellent customer experience.&nbsp;Key Responsibilities<ul><li>Provide customer support in German across chat, phone and email channels</li><li>Handle inquiries related to transactions, payments, account issues and general service functionality</li><li>Record, monitor and follow up on customer requests, ensuring accurate system updates</li><li>Deliver clear, comprehensive and reliable information to users</li><li>Collaborate with internal teams (payments, technical support, operations) for case escalation and resolution</li><li>Stay up to date with new features, processes and service updates</li></ul>&nbsp;Required Qualifications<ul><li>Excellent command of German (C1–C2)</li><li>Very good command of Greek, written and spoken</li><li>Good command of English (B2) with certification</li><li>High school diploma (Lyceum or equivalent)</li><li>Completed military obligations (for male candidates)</li><li>Familiarity with digital tools and mobile applications</li><li>Strong communication skills with an ability to understand customer needs</li><li>Problem‑solving skills and adaptability</li><li>Professionalism, patience and attention to detail</li><li>Ability to work both independently and collaboratively</li></ul>&nbsp;Desired Qualifications<ul><li>Previous experience in customer service or call center environment</li><li>Previous experience in digital payments, fintech or a similar environment</li><li>Experience using ticketing systems or CRM platforms</li></ul>&nbsp;Benefits<ul><li>Competitive monthly salary and insurance coverage from day one</li><li>Continuous training on processes, products and services</li><li>Access to an extensive e‑learning library for skill development</li><li>Career development opportunities in a growth‑oriented environment</li><li>Corporate mobile plan and preferential telephony packages</li><li>Annual meal voucher</li><li>Additional benefits through corporate partnerships</li></ul>

Customer Service Agent (German)

Responsible for 1st and 2nd level Technical Support on services delivered to SME &amp; Corporate customers• &nbsp; &nbsp;Call reception for technical issues • &nbsp; &nbsp;Management of technical customer requests related on Fixed, Cloud, IoT, SDWAN and Firewall services. • &nbsp; &nbsp;1st and 2nd level technical troubleshooting on Fixed, Cloud &amp; IoT services. • &nbsp; &nbsp;Phone support to field technicians that visit customers premises • &nbsp; &nbsp;Monitoring and proactive management of VIP customers’ circuits • &nbsp; &nbsp;Technical escalation to 3rd Level support upon SLA violationWho you are• &nbsp; &nbsp;At least 2 years of experience in technical support on fixed services • &nbsp; &nbsp;University or College degree&nbsp; • &nbsp; &nbsp;Excellent knowledge in xDSL/ FTTx technology and mobile networks • &nbsp; &nbsp;Excellent level of Greek and English language (oral and written) and excellent knowledge in MS Office&nbsp; • &nbsp; &nbsp;Customer obsessed with emphasis on quality&nbsp; • &nbsp; &nbsp;Team player with analytical skills and high levels of self-motivation &amp; “can do” attitudeNot a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece&nbsp;</li><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad&nbsp;</li><li>Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love&nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp;</li><li>Special employee offers and discounts&nbsp;</li></ul>

Fixed Serv.2nd Level Support Technician

We are looking for a Corporate Technical Support Engineer to be hired with the responsibility to perform Converged Telephony and Legacy Services support in direct contact with Business Customers, field technicians and 2nd level support teamsKey accountabilities&nbsp;• &nbsp; &nbsp;Troubleshoot and resolve customer technical issues which arise after service activation.&nbsp; • &nbsp; &nbsp;Perform all required actions to support Converged Telephony and Legacy Services to customer, also doing all Vodafone internal coordination activities that follow the troubleshooting process. • &nbsp; &nbsp;Organize field technician visits to customer premises to perform all appropriate actions. • &nbsp; &nbsp;Perform Services proactive Monitoring and run health checks.&nbsp; • &nbsp; &nbsp;Send technical incident reports to Business customers.Who you areWho you are: • &nbsp; &nbsp;Good general and technical education with qualifications in telecommunications and computing. TEI or University degree. • &nbsp; &nbsp;At least 3 years’ experience in administration of technology services (Fixed telephony - PBX administration- Internet solutions)&nbsp; • &nbsp; &nbsp;Technical knowledge of Transmission/Transport, IP Networks and Cisco configuration • &nbsp; &nbsp;Logical approach to problem solving and self-motivation. • &nbsp; &nbsp;Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors, and integrators. • &nbsp; &nbsp;Thorough knowledge, end to end, of fixed voice/ Internet telecommunication network operation • &nbsp; &nbsp;Knowledge of Microsoft Office programs (Word, Excel, PowerPoint) • &nbsp; &nbsp;Knowledge of Microsoft Teams, including collaboration and calling/telephony features, along with basic administration in Microsoft 365. • &nbsp; &nbsp;Very good level of Greek and English language (oral and written) &nbsp;Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece</li><li>Competitive pay, bonus &amp; remuneration package</li><li>Private Health &amp; Medical Insurance</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad</li><li>Unlimited access to learning resources and trainings</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual&nbsp; orientation or length of service</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking</li><li>Special employee offers and discounts</li></ul>

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customer service agent (german)

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fixed serv.2nd level support technician

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Vodafone

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