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Essential Functions &amp; Core Responsibilities<ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Accountable for achieving individual T&amp;Q performance metrics&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups</li><li>This is a client-facing role, maintaining close communication to ensure alignment on deliverables and expectations. Regularly present results and progress to clients, ensuring transparency and ongoing collaboration.</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation&nbsp;</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis&nbsp;</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;</li><li>Actively support the Team Leader&nbsp;with quality tasks (evaluations, coaching sessions, calibration sessions) in compliance with CNX T&amp;Q processes, policies and guidelines</li><li>Support the implementation and correct use of global T&amp;Q tools (e.g. PULSE, ALBA, Training AI, SimCX)</li></ul>&nbsp;&nbsp;Candidate Profile• At least 9 months experience within Concentrix or 6 months within the targeted role• Fintech experience would be considered an advantage• Proficient in advanced functionality Microsoft Office• Effective communication skills, both written and verbal (German C1 and English B2 Language)• Demonstrated ability to communicate effectively and professionally with internal and external associates• Ability to multi-task and meet timelines on deliverables• Demonstrated ability to work with and lead a team• Detail and customer service oriented• Willingness to work fully on site from our office in Athens Monday - Friday 9-5/10-6

Training and Quality Specialist with German

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Onboarding Automotive Specialist (Norwegian and English) in our state-of-the-art location in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.Eligible applicants must already be a Greece resident of and eligible to work in Greece.What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to successfully onboard customers to the client's software. Whether it’s using screen-sharing tools to facilitate Onboarding sessions, consulting on software features or demonstrating practical explanations with compassion and patience, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Assist customers via onboarding software sessions</li><li>Share engaging explanations of features, making customers more confident in their own product knowledge</li><li>Adapt your coaching style depending on the customer's requirements and preferred learning style</li></ul>What You Bring to the Role<ul><li>Fluency in Norwegian and English</li><li>Strong attention to detail</li><li>Savvy with tech and software</li><li>Self-sufficient and resilient attitude</li><li>Confident and adaptable communication and coaching skills</li><li>Engaging presentation skills</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization</li><li>Career-growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year </li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station </li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Norwegian-English Automotive Onboarding Specialist

We are offering a great work experience in amazing Athens, Greece for a role as a German Digital Content Review Specialist.&nbsp;Why a Digital Content Review role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of a Short-Form Video Platform and Viral Content Hub</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a vibrant and innovative social media platform, allowing users to create and share short videos on various topics and trends.</li><li>You will:</li><li>Review Content in accordance with the policies</li><li>Moderate and escalating violations of client policies</li><li>Maintain a high level of quality in each case you review</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in German, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

German Digital Content Review Specialist

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic IS/ Call Center Systems Specialist&nbsp;to be part of our Call Center Systems team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

IS/ Call Center Systems Specialist

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.During a Typical Day, You’ll· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictateWhat You Bring to the Role· High school diploma or equivalent· 6 months or more of customer service and call center experience· Understanding, interpreting, and manipulating data for reportingWhat You Can Expect· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) &nbsp;Visit https://mybenefits.ttec.com/ for more information.

Dutch Speaking Specialist, Quality Assurance - Bilingual

Are you passionate and naturally driven by sales? Join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and put your German-language sales skills to use in the top professional networking and B2B platform industry.No two days will be the same as you deliver valuable and memorable experiences to a wide range of customers representing some of the world’s leading brands.&nbsp;Key Responsibilities:<ul><li>Manage high-volume of inbound and outbound B2B sales activities, engaging regularly with clients across all stages of the sales funnel.</li><li>Engaging clients regularly on video meetings, via phone, email and social media outreach.</li><li>Identify and engage with alternative decision-makers or points of contact, using tools such as Sales Navigator and other lead generation methods.</li><li>Actively manage and maintain a healthy sales pipeline, driving prospects through each stage of the funnel.</li><li>Qualify leads and transition them seamlessly to the onboarding team to continue the customer journey and buying process.</li><li>Track and report on daily, monthly, and quarterly performance metrics to support sales targets.</li><li>Adhere to defined response-time SLAs and follow the required sales cadences at all times.</li></ul>&nbsp;Requirements:<ul><li>Fluent in English and French (spoken and written).</li><li>Solid knowledge of business development and qualification methodologies, experience in lead generation would be beneficial.</li><li>Minimum of 1.5 years of sales experience, ideally within the tech or digital advertising space.</li><li>Strong organizational and time-management skills, with the ability to work independently.</li><li>Comfortably operating in a fast-paced, constantly evolving IT Sales environment.</li><li>Experience with Salesforce or a similar CRM tool.</li><li>Digital advertising knowledge would be considered as an advantage.</li></ul>&nbsp;What we offer:<ul><li>Full Relocation Support – including flights, accommodation, and transportation</li><li>Indefinite contract</li><li>Competitive remuneration – 14 salaries per year</li><li>Monthly performance-based bonus</li><li>Daily meal voucher (Up Hellas Mastercard)</li><li>Private health &amp; dental insurance</li><li>International career opportunities through our Mobility Program</li><li>A dynamic, supportive work environment with growth potential</li><li>Employee events &amp; team-building activities</li><li>Free gym access, wellness activities, and a rooftop cinema with Acropolis views</li><li>On-site restaurant to enjoy lunch breaks with colleagues</li></ul>&nbsp;You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.&nbsp;

Lead Generation Specialist with French

Join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and put your German-language sales skills to use in the top professional networking and B2B platform industry.No two days will be the same as you deliver valuable and memorable experiences to a wide range of customers representing some of the world’s leading brands.&nbsp;Key Responsibilities:<ul><li>Manage high-volume of inbound and outbound B2B sales activities, engaging regularly with clients across all stages of the sales funnel.</li><li>Engaging clients regularly on video meetings, via phone, email and social media outreach.</li><li>Identify and engage with alternative decision-makers or points of contact, using tools such as Sales Navigator and other lead generation methods.</li><li>Actively manage and maintain a healthy sales pipeline, driving prospects through each stage of the funnel.</li><li>Qualify leads and transition them seamlessly to the onboarding team to continue the customer journey and buying process.</li><li>Track and report on daily, monthly, and quarterly performance metrics to support sales targets.</li><li>Adhere to defined response-time SLAs and follow the required sales cadences at all times.</li></ul>&nbsp;Requirements:<ul><li>Fluent in English and Dutch (spoken and written).</li><li>Solid knowledge of business development and qualification methodologies, experience in lead generation would be beneficial.</li><li>Minimum of 1.5 years of sales experience, ideally within the tech or digital advertising space.</li><li>Strong organizational and time-management skills, with the ability to work independently.</li><li>Comfortably operating in a fast-paced, constantly evolving IT Sales environment.</li><li>Experience with Salesforce or a similar CRM tool.</li><li>Digital advertising knowledge would be considered as an advantage.</li></ul>&nbsp;What we offer:<ul><li>Full Relocation Support – including flights, accommodation, and transportation</li><li>Indefinite contract</li><li>Competitive remuneration – 14 salaries per year</li><li>Monthly performance-based bonus</li><li>Daily meal voucher (Up Hellas Mastercard)</li><li>Private health &amp; dental insurance</li><li>International career opportunities through our Mobility Program</li><li>A dynamic, supportive work environment with growth potential</li><li>Employee events &amp; team-building activities</li><li>Free gym access, wellness activities, and a rooftop cinema with Acropolis views</li><li>On-site restaurant to enjoy lunch breaks with colleagues</li></ul>&nbsp;You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.&nbsp;&nbsp;

Lead Generation Specialist with Dutch

Join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and put your German-language sales skills to use in the top professional networking and B2B platform industry.No two days will be the same as you deliver valuable and memorable experiences to a wide range of customers representing some of the world’s leading brands.&nbsp;Key Responsibilities:<ul><li>Manage high-volume of inbound and outbound B2B sales activities, engaging regularly with clients across all stages of the sales funnel.</li><li>Engaging clients regularly on video meetings, via phone, email and social media outreach.</li><li>Identify and engage with alternative decision-makers or points of contact, using tools such as Sales Navigator and other lead generation methods.</li><li>Actively manage and maintain a healthy sales pipeline, driving prospects through each stage of the funnel.</li><li>Qualify leads and transition them seamlessly to the onboarding team to continue the customer journey and buying process.</li><li>Track and report on daily, monthly, and quarterly performance metrics to support sales targets.</li><li>Adhere to defined response-time SLAs and follow the required sales cadences at all times.</li></ul>&nbsp;Requirements:<ul><li>Fluent in English and German (spoken and written).</li><li>Solid knowledge of business development and qualification methodologies, experience in lead generation would be beneficial.</li><li>Minimum of 1.5 years of sales experience, ideally within the tech or digital advertising space.</li><li>Strong organizational and time-management skills, with the ability to work independently.</li><li>Comfortably operating in a fast-paced, constantly evolving IT Sales environment.</li><li>Experience with Salesforce or a similar CRM tool.</li><li>Digital advertising knowledge would be considered as an advantage.</li></ul>&nbsp;What we offer:<ul><li>Full Relocation Support – including flights, accommodation, and transportation</li><li>Indefinite contract</li><li>Competitive remuneration – 14 salaries per year</li><li>Monthly performance-based bonus</li><li>Daily meal voucher (Up Hellas Mastercard)</li><li>Private health &amp; dental insurance</li><li>International career opportunities through our Mobility Program</li><li>A dynamic, supportive work environment with growth potential</li><li>Employee events &amp; team-building activities</li><li>Free gym access, wellness activities, and a rooftop cinema with Acropolis views</li><li>On-site restaurant to enjoy lunch breaks with colleagues</li></ul>&nbsp;You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.&nbsp;

Lead Generation Specialist with German

Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Athens and embrace multicultural experiences and meet people from all around the world</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look like:&nbsp;<ul><li>Understand Customers Needs and developing Problem Solving skills</li><li>Provide the best customer experience through Email, Chat or Phone</li><li>Be a specialist in the product/ service you represent</li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Swedish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful and Sunny Athens</li><li>Lots of Fun and Life Experience</li><li>Skyrock Growth with a 12-month renewable contract</li><li>Relocation Package is included:</li><li>Hotel Accommodation for the first 2 weeks</li><li>Support from local real estate agencies to find accommodation</li></ul>&nbsp;Ready to embrace a journey in the Hellenic World?Make it your Next Job Without Boundaries!::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Swedish Customer Advisor

We are offering a great work experience in Athens, Greece for a role as a Norwegian Customer Advisor.&nbsp;Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Athens and embrace multicultural experiences and meet people from all around the world</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look like:&nbsp;<ul><li>Understand Customers Needs and developing Problem Solving skills</li><li>Provide the best customer experience through Email, Chat or Phone</li><li>Be a specialist in the product/ service you represent</li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Norwegian, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful and Sunny Athens</li><li>Lots of Fun and Life Experience</li><li>Skyrock Growth with a 12-month renewable contract</li><li>Relocation Package is included:</li><li>Hotel Accommodation for the first 2 weeks</li><li>Support from local real estate agencies to find accommodation</li></ul>

Norwegian Customer Advisor

We are offering a great work experience in Athens, Greece for a role as a Finnish Customer Advisor.&nbsp;Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Athens and embrace multicultural experiences and meet people from all around the world</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look like:&nbsp;<ul><li>Understand Customers Needs and developing Problem Solving skills</li><li>Provide the best customer experience through Email, Chat or Phone</li><li>Be a specialist in the product/ service you represent</li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Finnish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful and Sunny Athens</li><li>Lots of Fun and Life Experience</li><li>Skyrock Growth with a 12-month renewable contract</li><li>Relocation Package is included:</li><li>Hotel Accommodation for the first 2 weeks</li><li>Support from local real estate agencies to find accommodation</li></ul>&nbsp;Ready to embrace a journey in the Hellenic World?Make it your Next Job Without Boundaries!:::::::::::::::::::::::::::::::::::::::::::::::::::

Finnish Customer Advisor

We are offering a great work experience in Athens, Greece for a role as a German Customer Advisor.&nbsp;Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Athens and embrace multicultural experiences and meet people from all around the world</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look like:&nbsp;<ul><li>Understand Customers Needs and developing Problem Solving skills</li><li>Provide the best customer experience through Email, Chat or Phone</li><li>Be a specialist in the product/ service you represent</li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in German, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful and Sunny Athens</li><li>Lots of Fun and Life Experience</li><li>Skyrock Growth with a 12-month renewable contract</li><li>Relocation Package is included:</li><li>Hotel Accommodation for the first 2 weeks</li><li>Support from local real estate agencies to find accommodation</li></ul>&nbsp;Ready to embrace a journey in the Hellenic World?Make it your Next Job Without Boundaries!

German Customer Advisor

We are offering an exciting opportunity in Athens, Greece for the role of&nbsp;Dutch Banking Advisor.&nbsp;Why this role is great for your professional and personal development:&nbsp;<ul><li>Live in Greece and embrace multicultural experiences&nbsp;</li></ul><ul><li>Represent a global brand within an international banking system, connecting the world of finance&nbsp;</li></ul><ul><li>Fast-track career growth with structured development opportunities&nbsp;</li></ul>What your day-to-day will look like:You will receive specialist training for a worldwide financial institution that provides innovative banking and financial services to top-tier companies around the globe. Your responsibilities will include:&nbsp;<ul><li>Supporting customers with bank account management&nbsp;</li></ul><ul><li>Assisting&nbsp;in international transactions on behalf of clients&nbsp;</li></ul><ul><li>Providing&nbsp;banking guidance and solutions&nbsp;</li></ul>Requirements – what you need to succeed in this role:&nbsp;<ul><li>Fluency in Dutch (C1 minimum) and good English communication skills&nbsp;</li></ul><ul><li>Curiosity about the latest technology&nbsp;</li></ul><ul><li>Customer-oriented mindset; experience is a bonus but not mandatory&nbsp;</li></ul><ul><li>Strong communication&nbsp;skills&nbsp;</li></ul><ul><li>Empathy and problem-solving abilities&nbsp;</li></ul>What we offer – your benefits package:&nbsp;<ul><li>Enjoy life in beautiful Greece&nbsp;</li></ul><ul><li>Career growth opportunities with a permanent contract&nbsp;</li></ul><ul><li>Greek perks: meal card voucher + 2 extra salaries (14 salaries per year)&nbsp;</li></ul><ul><li>Private health insurance from day one&nbsp;</li></ul><ul><li>Language and performance bonuses&nbsp;</li></ul>

Dutch Banking Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Danish Customer Advisor.&nbsp;Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service</li><li>You will:</li><li>Assist customer’s inquiries</li><li>Guide customers on their questions for the best use of the product/service</li><li>Maintain a high level of quality in each case you review</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Danish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

Danish Customer Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Dutch Customer Advisor.&nbsp;Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service</li><li>You will:</li><li>Assist customer’s inquiries</li><li>Guide customers on their questions for the best use of the product/service</li><li>Maintain a high level of quality in each case you review</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Dutch, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

Dutch Customer Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Swedish Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Swedish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!&nbsp;

Swedish Banking Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Norwegian Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Norwegian, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in a hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

Norwegian Banking Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Dutch Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Dutch, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. Works under moderate supervision with some latitude for independent judgement.DescriptionResponsibilities:• Ensure new employees receive comprehensive, client-specific onboarding and training toenhance job-specific knowledge and skills• Provide employees with skills-based, client-specific coaching and training to supportachievement of specific weekly/monthly/quarterly operating plan targets, sales targets,assigned performance targets, and high customer satisfaction• Partner with internal and external stakeholders to develop and deliver an effectivetraining and development program designed to enhance client-specific sales knowledgeand skills associated with any of our sales motions• Analyze data, performance, and customer experience trends to develop and implementstrategic sales plays and best practices for client/specific territories• Oversee, measure, and validate the delivery and quality of provided training• Track the effectiveness of training interventions through various assessment tools• Collaborate with internal and/or external stakeholders to optimize sales processes andsystems to achieve a superior customer experience• Maintain a high level of communication with internal stakeholders to ensure strategicclient relationship is fostered and developed• Maintain high level of knowledge and understanding about the client, customerinteraction, and evolving business environment for relevant training content creationand/or delivery• Help create a culture of continuous learning where individuals take responsibility for theirown development, competence, and performanceCandidate profile:<ul><li>Bachelor’s degree or equivalent experience preferred</li><li>3+ years of experience working in a customer service, training, or sales capacity preferred</li><li>At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role</li><li>Subject matter expert and proven leader within peer group</li><li>Prior experience in high volume calling preferred</li><li>Experience working with Salesforce.com or similar CRM strongly preferred</li><li>Strong technical skills in MSOffice</li><li>Proven ability to prioritize concurrent projects and demonstrate project management</li><li>skills</li><li>Ability to communicate and demonstrate various strategies, platforms, and skills to varied</li><li>audience</li><li>Detail-oriented and proficient communication skills</li><li>Willingness to work on site from our office in Athens</li><li>Fluency in English C1</li><li>Italian, Spanish, German, French fluency will be considered an advantage</li></ul>

Sales Trainer with English

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers in Athens and bring out your communications skillsAre you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers". We're recognized with awards&nbsp;like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.&nbsp;We’re on the lookout for Dutch speaking Customer Service Representatives to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.We create epic career journeys that empower our people toward greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.Career growth and personal developmentThis is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.&nbsp;Plus, at Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.&nbsp;In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.&nbsp;As a Customer Service Representative on our team, you will:What you will do in this role<ul><li>Manage inbound calls, emails, or live chats</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open and interactive communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/customer service team targets and call-handling quotas</li><li>Keep records of customer interactions, process customer accounts, and file documents</li><li>Follow communication procedures, guidelines, and policies</li></ul>Your qualifications:We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.&nbsp;Concentrix is a great match if you:<ul><li>Are fluent in Dutch</li><li>Have proven customer support experience or experience as a client service representative</li><li>Have good level of English</li><li>Have strong focus on customer needs and understanding of how customers can behave</li><li>Have strong communication, problem-solving, and active listening skills</li><li>Have strong written skills</li><li>Have the ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment</li><li>Have sense of ownership and pride in your performance and its impact on the company’s success</li></ul>Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.What's in it for you:We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career.&nbsp;In this role, we offer benefits that help support your unique lifestyle:<ul><li>Full Relocation Support (including flights, accommodation &amp; transportation)</li><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>10% monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through the Concentrix International Mobility program</li><li>A challenging working environment</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li><li>Enjoy with your co-workers your lunch break at our new Restaurant</li></ul>Reimagine the best version of you!At Concentrix, we're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when our people thrive, it has a powerful impact on them, their customers, and their clients’ businesses.&nbsp;If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employer&nbsp;We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to work:In accordance with Greek law, only applicants who are legally authorized to work in EU will be considered for this position.&nbsp;

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