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Houseman’s responsibility is to provide quality service in all Rooms and Guest Public Areas that exceeds Guest’s expectations. Houseman must demonstrate genuine concern for Guests while ensuring friendly, safe, efficient and professional service. In order to consistently exceed Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.Key Duties and Responsibilities<ul><li>Deliver exceptional housekeeping services in guest rooms and public areas, exceeding guest expectations.</li><li>Follow all Standard Operating Procedures (SOPs) and safety regulations, including proper use of chemicals.</li><li>Perform general and deep cleaning of rooms, corridors, pantries, buggies, and service areas.</li><li>Clean and maintain furniture, carpets, rugs, walls, ceilings, windows, metalwork, and wooden surfaces.</li><li>Handle linen: collect soiled linen, distribute clean linen, replenish par stock, and assist with storage.</li><li>Remove trash and ensure proper disposal from rooms, pantries, poolside, and service areas.</li><li>Deliver guest-requested items (towels, cribs, cots, etc.) and assist with extra bed setup.</li><li>Assist housekeeping staff with heavy lifting during spring/super cleaning and other tasks as needed.</li><li>Maintain organized, clean, and orderly pantries and storage areas.</li><li>Report defects promptly and follow up for resolution; log lost and found items accurately.</li><li>Adhere to grooming standards and foster positive, team-oriented working relationships with all colleagues.</li><li>Maintain accountability for assigned Master Key and other responsibilities as delegated by management.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements &nbsp;<ul><li>Education High School &nbsp;</li><li>Attention to details orientated</li><li>Previous cleaning experience may be an advantage.</li><li>Must have the ability to communicate effectively with guests, co-workers and managers</li><li>Be ready for flexible schedule</li><li>Mantain posiive attitude and body language at all time</li></ul> &nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Houseman | One&Only Aesthesis, Athens (19014)

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a motivated Stewarding Supervisor for Season 2026 (minimum 6-month contract).Reporting to the Chief Steward, you will be responsible for supervising and coordinating the daily activities of the Stewarding team, ensuring smooth operations, adherence to sanitation standards, and maintaining a safe and efficient working environment across all back-of-house areas.What You Will Do<ul><li>Supervise and coordinate the activities of all stewards, including permanent, seasonal, and outsourced staff.</li><li>Oversee cleaning, maintenance, and sanitation of china, glass, silver, kitchen equipment, and production areas in line with hotel standards.</li><li>Ensure proper use and preventative maintenance of all stewarding equipment and machinery.</li><li>Maintain neatness, cleanliness, and order in kitchens, back-of-house areas, storage, employee dining, and stewarding stations.</li><li>Support banquet and kitchen operations by coordinating small ware, inventory, and delivery of items as needed.</li><li>Assist in staff training, onboarding, and development initiatives.</li><li>Monitor compliance with health, hygiene, and safety standards, including proper handling of equipment, chemicals, and waste.</li><li>Assist in stock control, ordering, and inventory management of stewarding supplies.</li><li>Act as a role model by maintaining high standards, leading by example, and promoting teamwork.</li><li>Perform other duties as assigned by the Chief Steward or Executive Chef.</li></ul>What You Bring<ul><li>Previous experience in stewarding or hospitality operations; supervisory experience preferred.</li><li>Strong leadership, organizational, and communication skills.</li><li>Knowledge of food safety, sanitation, and health regulations.</li><li>Ability to work in a fast-paced, dynamic environment.</li><li>European Passport or legal right to work in Greece.</li><li>Fluency in English; knowledge of Greek is an advantage.</li></ul>What We Offer<ul><li>Competitive salary and comprehensive benefits package.</li><li>Complimentary employee meals, bus transportation, uniform &amp; laundry services.</li><li>Employee recognition programs and access to Four Seasons global training &amp; development.</li><li>Opportunities for global travel through Task Forces and internal transfers.</li></ul>Schedule &amp; Hours<ul><li>Seasonal role – schedule may vary according to operational needs.</li><li>Flexible working hours; must be able to work early mornings, evenings, or weekends if required.</li></ul>

Stewarding Supervisor (Seasonal 2026)
Job ID:REQ10371825

Join our team as a Port Operations Manager where you will be responsible for overseeing the coordination and execution of port agency services. This role includes managing a team of port agents, ensuring efficient vessel operation, and providing high quality customer service to cruise lines. Based in Piraeus, you will ensure play a critical role in delivering exceptional service to our clients and maintaining smooth port operations. ABOUT THE JOB<ul><li>Oversee and manage all operational requirements related to vessel calls, ensuring smooth and efficient port operations.</li><li>Responsible for monitoring the day-to-day operations at the port to ensure the team adheres to port policies, governing laws, procedures, and best practices.</li><li>Responsible of interacting, creating, and maintaining strong relationships with clients, vendors, government officials and port/terminal authorities to ensure operational success.</li><li>Provide leadership, guidance, and mentorship to port agents, ensuring they meet performance standards and adhere to operational requirements. This may include providing on-site support during peak seasons.</li><li>Coordinate and liaise with all vendors to ensure that the equipment and services provided meets the expectations of Intercruises and its clients.</li><li>Ensure all respective sailing documents are completed within a timely manner to ensure invoicing/billing is on track.</li><li>Actively participate in conference calls with vessels and or cruise lines when needed.</li><li>Responsible for the creation of port agent schedule to ensure coverage. Assign tasks, delegate responsibilities, and manage workload distribution to optimize efficiency and productivity.</li><li>Independently oversee reporting agent’s team, responsible for training, performance evaluations and recruitment/selection in collaboration with Human Resources.</li><li>Conduct regular evaluations of team performance, provide constructive feedback, and identify opportunities for professional growth and development.</li><li>Report all incidents related to work processes and employee performance and follow through on corrective actions.</li></ul>ABOUT YOU<ul><li>Excellent communication skills in English (both written and verbal); additional language skills are a plus.</li><li>Educational background: A good academic background is required; maritime studies or related qualifications are highly desirable.</li><li>Experience: 3+ years of experience as a Port Agent or Supervisor in port operations.</li><li>Skills: Strong analytical and problem-solving abilities with a solution-oriented mindset. Excellent communication, innovation, and adaptability skills are essential.</li><li>Multitasking: Ability to manage multiple tasks simultaneously, with a strong focus on prioritization and time management.</li><li>Organizational skills: Strong office administration and organizational skills, with attention to detail.</li><li>Technical proficiency: Proficient in Microsoft Office programs (Word, Excel, PowerPoint, etc.) and other relevant software tools.</li><li>Time management: Ability to manage time effectively, especially when working across different time zones.</li><li>Travel requirements: Flexibility to travel internationally and locally based on business needs.</li><li>Customer service orientation: A strong commitment to delivering results-oriented customer service and proactive problem-solving capabilities.</li></ul>ABOUT OUR OFFER<ul><li>Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health &amp; well-being support, and more.</li><li>Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.</li><li>A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.</li><li>Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams</li><li>Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.</li></ul>From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Port Operations Manager | Piraeus

The Communications Team Leader is responsible for the daily operations of the Connectivity Center, ensuring it functions as the Central Communication Hub of the Resort. This role supervises the Connectivity team, oversees guest communications, and coordinates all guest needs in a timely manner. The Connectivity Team Leader also supports the reservations team in maximizing room revenue and occupancy, entering reservations into Opera, and offering availability over the phone. A thorough understanding of Connectivity Center operations, Resort facilities, and departmental functions is essential. Key Duties and Responsibilities: Team Leadership:<ul><li>Supervise the daily operations of the Connectivity Center, ensuring that all incoming, in-house, and outgoing calls are handled efficiently and courteously.</li><li>Create and manage the team schedule, always ensuring adequate coverage.</li><li>Conduct regular one-on-one meetings with team members to provide feedback, support, and guidance.</li><li>Train and onboard new team members, ensuring they are well-versed in all standard operating procedures (SOPs) and protocols.</li></ul>Call Management:<ul><li>Ensure all guest calls, department routing, and external calls (local, trunk, long-distance) are handled professionally.</li><li>Monitor and maintain the Wakeup Call Service, ensuring all requests are accurately logged in Alice and executed promptly.</li></ul>Guest Communication &amp; Pre-Arrival Checks:<ul><li>Oversee pre-arrival communication, ensuring all guest details, preferences, and special requests are accurately logged and communicated to relevant departments.</li><li>Perform pre-arrival checks to ensure all arrangements, including room readiness, special requests, and welcome letters, are in place.</li><li>Ensure the timely preparation and delivery of arrival letters, birthday cards, welcome notes, and any special communications for guests.</li></ul>Reservation &amp; Sales Support:<ul><li>Assist the reservations team in maximizing room revenue and occupancy by managing reservations, entering details into Opera, and providing availability information.</li><li>Apply effective selling, up-selling, cross-selling, and suggestive selling techniques to maximize property revenue.</li></ul> Restaurant Reservations<ul><li>Handle restaurant reservations end-to-end, including availability management, special requests, coordination with outlets, and proactive communication to ensure an exceptional dining experience for guests.</li></ul> System &amp; Equipment Maintenance:<ul><li>Ensure the proper functioning of all communication systems, including messaging, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly.</li><li>Maintain and update the resort extension list and telephone directory, ensuring all contact information is current and accessible.</li></ul>Emergency Protocols:<ul><li>Ensure that all emergency calls, including fire, bomb threat, medical, tsunami alerts, and blackouts, are handled according to established policies and protocols.</li><li>Regularly drill and refresh the team on emergency procedures to ensure preparedness.</li></ul>Guest Preferences &amp; VIP Services:<ul><li>Ensure that guest preferences are accurately communicated to the appropriate departments and logged into Opera.</li><li>Oversee the management of VIP member bookings and ensure that their preferences are meticulously handled.</li></ul> Inter-Departmental Communication:<ul><li>Foster strong inter-departmental relationships to enhance service synergy within the resort.</li><li>Ensure that all guest complaints and compliments are communicated to the manager, and appropriate actions are taken.</li></ul>Administrative Duties:<ul><li>Manage and monitor five shared mailboxes, ensuring timely responses to guest inquiries and requests.</li><li>Make requisitions for Connectivity Center needs and manage general store requests.</li><li>Maintain and update records, including the Management Team Accommodation Contact List and emergency contact numbers.</li></ul> Skills, Experience &amp; Educational Requirements:<ul><li>Education: Bachelor’s degree in Hospitality Management or a related field.</li><li>Experience: Minimum of 2 years of experience in a contact center or similar role, with at least 1 year in a supervisory capacity.</li><li>Language Proficiency: Excellent command of English. Additional language skills (e.g., Russian, German, Italian, or French) are an advantage.</li><li>Technical Skills: Proficient in Opera system, and computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Communication Skills: Excellent communication and interpersonal skills, with the ability to manage a team effectively.</li><li>Customer Focus: Strong focus on delivering exceptional customer service with attention to detail.</li><li>Administrative Abilities: Strong organizational and administrative skills, with the ability to manage multiple tasks efficiently.</li></ul>&nbsp;What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Team Leader, Communications Center | One&Only Aesthesis, Athens (18919)

Deliver personalized and discreet service to guests in the comfort of their rooms and suites. Offer seamless 24-hour dining experiences that combine convenience, privacy, and luxury. Supervise and enhance the overall In-Room Dining operation including Mini Bar and special requests.About the Role At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly motivated In-Room Dining Supervisor to join our team for the Season 2026 (minimum 6 or 7 months contract). Oversee daily In-Room Dining operations, manage staff, and ensure exceptional private dining experiences for our guests.What You Will Do<ul><li>Supervise day-to-day In-Room Dining operations, including Mini Bar and special events.</li><li>Ensure smooth and efficient delivery of food and beverages to guest rooms.</li><li>Monitor staff performance, maintain standards, and provide coaching where necessary.</li><li>Manage daily requisitions for food, beverage, and operational equipment.</li><li>Maintain discipline, organization, and cleanliness of all service areas.</li><li>Conduct regular quality checks on guest service, staff appearance, and Mini Bar operations.</li><li>Make personal contact with VIP, suite, and long-stay guests to ensure exceptional service.</li><li>Collaborate with culinary and F&amp;B teams to meet guest requirements and special requests.</li><li>Assist in training, scheduling, and performance management of In-Room Dining staff.</li><li>Ensure compliance with health, hygiene, and safety standards.</li><li>Support preparation of departmental budgets, goals, and business plans.</li><li>Perform other duties as assigned by the In-Room Dining Manager or Director of Food &amp; Beverage.</li></ul>What You Bring<ul><li>High School Diploma or equivalent experience; hospitality management experience preferred.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Proven experience in In-Room Dining, hotel dining, or food &amp; beverage supervision.</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Fluency in English is essential; proficiency in Greek is an advantage.</li><li>Knowledge of food handling and sanitation regulations is a plus.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program.</li><li>Opportunities for Global Travel through Task Forces and Transfers.</li><li>Access to Four Seasons global Training &amp; Development programs.</li></ul>Schedule &amp; Hours Summer Seasonal Job – 5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.If you are passionate about leading a high-performing In-Room Dining team and delivering exceptional private dining experiences in a world-class environment, we want to hear from you!

In Room Dining Supervisor (Seasonal 2026) REQ10366420

Leading a team of Stewards in this hands-on role in coordinating the back of house kitchen operations to facilitate the Chef team in delivering outstanding service.Key Duties and Responsibilities • &nbsp; &nbsp;Lead, teach, coach and inspire a team.&nbsp; • &nbsp; &nbsp;Ensuring all colleagues arrive for their shift on time, well-groomed and ready to work. • &nbsp; &nbsp;Assign tasks to all colleagues and pass on events and information. • &nbsp; &nbsp;Ensuring that all colleagues are following the proper procedures and standards set in place by the Executive Chef and the resort. • &nbsp; &nbsp;Responsible for the opening and closing shift. • &nbsp; &nbsp;Ensure that all kitchens are cleaned, organized and sanitized. • &nbsp; &nbsp;Ensure all daily tasks list are completed and customise this task list if necessary. • &nbsp; &nbsp;Ensuring that garbage &amp; recycling removal is being done in a timely manner for the resort.&nbsp; • &nbsp; &nbsp;Assist in the correct usage of all chemicals within the department and outlets, including appropriate training in accordance with Work Health and Safety standards.&nbsp; • &nbsp; &nbsp;Conduct performance discussions and ensure all colleagues are supported in their role. • &nbsp; &nbsp;Assist any outlets and culinary team for any kind of resource request. • &nbsp; &nbsp;Be the main point of call for event set-ups and equipment manoeuvring for events. • &nbsp; &nbsp;Ensuring all equipment is cleaned, maintained and properly stored after an event. • &nbsp; &nbsp;Ensure all storage rooms and walk-in fridges are kept clean and organized. • &nbsp; &nbsp;Filling positions within the department when needed. • &nbsp; &nbsp;Rostering for the department. • &nbsp; &nbsp;Foster an environment of cooperation within the department and between other departments within the hotel. &nbsp;Encourage participation and input from all colleagues while promoting professional work habits. • &nbsp; &nbsp;Have a proactive eye for detail and cleanliness. • &nbsp; &nbsp;Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the resort workplace health and safety program. • &nbsp; &nbsp;To ensure that all Food Safety standards – HCCP / DIVERSEY &nbsp; are followed to the fullest.&nbsp; • &nbsp; &nbsp;Adhere to all environmental policies and programs as required. • &nbsp; &nbsp;Other reasonable duties as assigned. • &nbsp; &nbsp;Follow department policies, procedures and service standards. • &nbsp; &nbsp;Maintain a clean and safe work environment. • &nbsp; &nbsp;Take on all and any stewarding tasks as required. • &nbsp; &nbsp;To assist with any other duties as required by the line manager or another member of the management team.Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Knowledge of Food and Beverage and Stewarding an asset • &nbsp; &nbsp;Previous leadership experience an asset • &nbsp; &nbsp;Excellent communication and organisational skills • &nbsp; &nbsp;Outstanding attention to detail • &nbsp; &nbsp;Ability to take ownership of back of house resort areas • &nbsp; &nbsp;Ability to work hands-on and lead by example daily • &nbsp; &nbsp;A valid driver’s license

Chief Steward | One&Only Aesthesis, Athens (19813)

Assist the Manager of Reservations in guiding the reservations team to achieve departmental objectives and core values. Enhance guest experience and repeat clientele by supporting the implementation of procedures to maximize revenue and other selling opportunities. Ensure adherence to company standard operating procedures while delivering high-quality services.&nbsp;Key Duties and Responsibilities • &nbsp; &nbsp;Assist in achieving departmental annual objectives and support the team in working together towards these goals. • &nbsp; &nbsp;Support in conducting regular one on one meetings with the reservations colleagues • &nbsp; &nbsp;Lead the departmental champions program and provide regular updates to the reservations manager • &nbsp; &nbsp;Address guest complaints by reviewing and responding within 24 hours, ensuring satisfactory resolution for both the guest and the organization. • &nbsp; &nbsp;Monitor and control Reservations operations according to departmental standards. • &nbsp; &nbsp;Assist&nbsp; • &nbsp; &nbsp;Ensure all incoming calls to the Reservations department are handled promptly, courteously, and professionally, reflecting the highest standards of service and maximizing conversion opportunities. • &nbsp; &nbsp;Actively take reservations calls when required, supporting the team during peak periods and ensuring seamless service delivery. Ensure the proper functioning of all communication systems, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly • &nbsp; &nbsp;Monitor the reservations inbox and ensure that global standards for response time is maintained • &nbsp; &nbsp;Oversee extranet reservations&nbsp; • &nbsp; &nbsp;Coordinate agent commission payment with finance • &nbsp; &nbsp;Attend management meetings when required • &nbsp; &nbsp;Support the management of third-party sites and ensure proper implementation of reservations procedures. • &nbsp; &nbsp;Ensure the team is aware of all promotional rates and packages and support the use of effective selling techniques such as up-selling, cross-selling, and suggestive selling. • &nbsp; &nbsp;Monitor telephone call volumes and report trends to the Manager of Reservations. • &nbsp; &nbsp;Assist in processing daily correspondence checks and ensure all guest information and requests are accurately entered in the system. • &nbsp; &nbsp;Conduct regular spot checks within the department to ensure adherence to Standard Operating Procedures. • &nbsp; &nbsp;Update account profiles regularly to maintain a healthy database. • &nbsp; &nbsp;Support team development to maintain high standards for relationship building, customer service, and selling techniques. • &nbsp; &nbsp;Oversee no-show and late cancellation processes with colleagues to ensure incremental revenue is booked daily. • &nbsp; &nbsp;Maintain a comprehensive filing system in the Reservations department. • &nbsp; &nbsp;Conduct on-the-job training and appraisal sessions with the team, under the supervision of the Manager of Reservations. • &nbsp; &nbsp;Assist with any other duties as required by the Manager of Reservations or another member of the management team. • &nbsp; &nbsp;Submit monthly departmental schedule&nbsp; Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Bachelor’s degree • &nbsp; &nbsp;Minimum 4 years’ experience in a similar role within Reservations or significant experience in a contact center or similar field • &nbsp; &nbsp;Proficiency in English; knowledge of another language is an advantage • &nbsp; &nbsp;Excellent communication skills • &nbsp; &nbsp;Customer service oriented • &nbsp; &nbsp;Financial understanding

Assistant Manager, Reservations | One&Only Aesthesis, Athens (19788)

<ul><li>Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps.</li><li>Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard.</li><li>Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts.</li><li>Set dryers to designated times and temperatures based on fabrics contained in load.</li><li>Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.</li><li>Fold cleaned articles into designated size, either by hand or using folding machine.</li><li>Maintain accurate records of items laundered.</li><li>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.</li><li>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</li><li>Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.</li><li>Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.</li><li>Visually inspect tools, equipment, or machines (e.g., to identify defects).</li><li>Stand, sit, or walk for an extended period of time or for an entire work shift.</li><li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.</li><li>Move through narrow, confined, or elevated spaces.</li><li>Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.</li><li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li><li>Perform other reasonable job duties as requested by Supervisors.</li></ul>PREFERRED QUALIFICATIONSEducation: No high school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

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