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Job Description:<ul><li>Support day-to-day marketing operations and assist with general tasks as needed.</li><li>Prepare, edit, and format correspondence, communications, presentations, and other documents.</li><li>Assist in updating the company’s Content Management Systems (CMS) by uploading and editing website content (text, images, etc.).</li><li>Conduct regular audits of website content to ensure accuracy and identify areas for improvement.</li><li>Provide administrative and organizational support for internal and external company events.</li><li>Conduct basic research and gather information to support reports, presentations, and other documentation.</li><li>Collaborate with various teams to collect content requirements and updates.</li><li>Participate in ad hoc projects and contribute to more complex tasks depending on business needs.</li></ul>Skills &amp; Experience:<ul><li>Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.</li><li>Excellent command of English and Greek (written and oral).</li><li>Strong organizational and time-management skills, with the ability to handle multiple tasks and deadlines.</li><li>Advanced proficiency in MS Office applications.</li><li>Ability to work collaboratively in a team and communicate ideas clearly.</li><li>Strong attention to detail.</li><li>Ability to anticipate needs, propose solutions, and work proactively.</li><li>Adaptability and comfort interacting with a wide range of people and situations.</li><li>Knowledge of content management systems (CMS), such as WordPress or PrestaShop, is a plus.</li><li>Familiarity with SEO principles and best practices is a plus.</li><li>Prior experience in web content management, digital marketing, or related fields is a plus.</li></ul>

Marketing and Communications Assistant

As a Customer Experience Specialist, you'll design and enhance interactions that meet customer needs, boost satisfaction, and drive loyalty. Ready to elevate customer experiences and make a real impact?&nbsp;Your day to day will include:<ul><li>Supporting the execution of customer experience strategy in line with the Retail team goals</li><li>Participating in the development of&nbsp;yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework&nbsp;</li><li>Assisting in the proposal of performance targets, KPIs, and supporting&nbsp;daily operations to enhance customer satisfaction and experience</li><li>Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts</li><li>Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions</li><li>Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience</li><li>Performing market visits to review how commercial actions are translated to customer experience</li><li>Providing input for new features, participating in User Acceptance Testing (UAT), and monitoring product performance</li><li>Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable</li><li>3+ years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking</li><li>Familiarity with Sportsbook will be considered as a plus</li><li>Business acumen with customer centric mentality and creativity&nbsp;</li><li>Solid understanding of marketing and product promotion techniques&nbsp;</li><li>Very good communication and presentation skills</li><li>Good analytical and problem-solving skills</li><li>Solid sales analysis skills (reporting, deep dives, correlations, etc.)</li><li>Teamwork attitude with excellent interpersonal skills</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Customer Experience Specialist - Community (3768)

Reporting to the Digital Marketing Leader you are responsible to:&nbsp;<ul><li>Support the implementation and day-to-day follow-up of the performance marketing plan across Meta, Google and other relevant platforms</li><li>Assist in the execution and optimization of paid social media campaigns</li><li>Support the execution of digital marketing campaigns in line with the commercial calendar and other business needs</li><li>Help drive traffic, engagement, and conversion through targeted digital campaigns</li><li>Encourage consumers to access products and services and encourage upselling and repeat service through specific campaigns</li><li>Monitor campaign performance, budgets, and pacing, and contribute to performance reporting</li><li>Support various Marketing Projects</li></ul>&nbsp;What You Bring<ul><li>Bachelor’s degree in Marketing, Digital marketing, Communication or a related field-&nbsp;a Master’s degree in marketing or business administration will be considered an asset</li><li>2–3 years of professional experience, preferably in digital marketing and web performance</li><li>Excellent command of Microsoft Office</li><li>Excellent knowledge of the English language</li><li>Strong communication skills, both written and verbal</li><li>Strong analytical and synthesis abilities</li><li>High level of digital literacy</li><li>Familiarity with digital tools and budgeting processes</li></ul>What We OfferAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.💰 Competitive Compensation: Attractive salary &amp; benefits package. 🩺 Health &amp; Well-being: Comprehensive group life &amp; medical insurance. 💻Employee Development: 40+ hours of annual training for continuous learning &amp; development. 🚀 Career Growth: 8/10 positions are filled from within, reflecting our commitment to internal talent. 🛍️ Special Discounts: Discounts on IKEA products &amp; other Fourlis Group brands.🍽️ Employee Restaurant: Μeals at our employee restaurant with exclusive prices. 🚗 Transportation Support: Transportation cards or toll coverage. 🌍 Inclusive Environment: A welcoming, international &amp; diverse team.&nbsp;The People We Are Looking For<ul><li>Lead by example, always striving to find new and better ways to move forward.</li><li>Empower others by taking ownership, making decisions, and following through with accountability.</li><li>Embrace a hands-on, customer-focused approach, committed to delivering excellent service.</li><li>Have the courage to challenge existing solutions and think creatively.</li><li>Be passionate about life at home and the retail industry.</li></ul>Let’s Make a Difference Together!Join us today and be part of the global IKEA family! Submit your resume and start your journey with us.

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customer experience specialist - community (3768)

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digital marketing specialist – paid media (headquarters)

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