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We at&nbsp;Nova&nbsp;are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a vibrant and fast-thinking&nbsp;Senior CRM Analyst (B2B)&nbsp;to be part of our successful team in our&nbsp;Enterprise Solutions &amp; Business Performance Team.You have a challenging mission for:enhance customer segmentation, revenue analytics, and campaign management, driving improved customer engagement, retention, and revenue growth.&nbsp;Key Responsibilities:<ul><li>Data Management &amp; Customer Segmentation:</li><li>Segmentation: Categorizing customers based on criteria such as industry, business size, ARPA, geographical area, and services used.</li><li>Customer Profiling: Collecting and analyzing usage data, ticket history, contract history, and engagement with the company.</li><li>360° Customer View: Creating a comprehensive view of each customer, including services, billing, usage, support tickets, and communication history.</li><li>Revenue &amp; Usage Analytics:</li><li>Revenue Analysis: Analyzing revenue by corporate account and developing strategies for improvement.</li><li>Usage Analysis: Understanding service usage and optimizing pricing strategy.</li><li>Churn Prediction Models: Predicting potential customer churn through analysis of usage patterns and payment behavior.</li><li>Campaign Management &amp; Personalization:</li><li>Automated Campaigns: Creating and executing targeted campaigns (e.g., contract renewals, new service proposals).</li><li>Predictive Analytics for Cross/Up-Selling: Using analytics to offer personalized services based on usage behavior, product preferences, and customer profiles.</li><li>Customized Solutions: Integrating tailor-made solutions to enhance customer value and promote new technologies aligned with business needs.</li><li>Multichannel Campaigns: Managing communications through email, SMS, push notifications, and direct account management meetings.</li><li>Campaign Tracking &amp; ROI Analysis:</li><li>Engagement Metrics: Analyzing open rates, click-through rates, and conversion rates.</li><li>Revenue Impact: Analyzing the impact of each campaign on ARPA, ARPU, and overall revenue.</li><li>Churn Reduction Impact: Measuring the contribution of campaigns in reducing customer churn.</li><li>Analysis &amp; Reporting:</li><li>Product Reporting: Generating reports on service consumption, costs, and performance.</li><li>Customer Health Scoring: Predicting the likelihood of customer churn.</li><li>Customer Experience: Providing insights for improving the customer experience and enhancing collaboration, collecting, and analyzing customer feedback.</li><li>Contract &amp; Billing Automation:</li><li>Contract Lifecycle Management: Managing contracts, renewals, and billing adjustments through the CRM system.</li><li>Customized Pricing Models: Managing dynamic pricing for large corporate clients.</li><li>Account Manager Activity Tracking &amp; Performance Analysis:</li><li>Meeting &amp; Visit Tracking: CRM integration with mobile apps for automatic tracking of meetings and visits.</li><li>Interaction Scoring: Analyzing qualitative data from meetings (feedback, interest in new services).</li><li>Meeting Evaluation: Correlating meetings with revenue growth/customer retention.</li><li>Task Automation: Scheduling follow-ups, reminders, and automated notifications for contract expirations, open tickets, etc.</li></ul>Main Requirements:<ul><li>Bachelor’s degree in Business Administration, Finance or a related field.</li><li>Proven experience Two (2) to five (5) years</li><li>Knowledge of HTML, CRM systems and tools (like CMS Wordpress, Jira, Acoustic, Salesforce, Marketo, “Exact Target” or Optimove), M365</li><li>Strong organizational and time management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to handle sensitive information with discretion.</li><li>Good knowledge of English language.&nbsp;</li></ul>What We Offer:<ul><li>Bonus Scheme to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Private Insurance program to check up your health.</li><li>Toddlers allowance to daycare your kids.</li></ul>

Senior CRM Analyst (B2B)

We at&nbsp;Nova&nbsp;are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a vibrant and fast-thinking&nbsp;HR Administration Specialist&nbsp;to be part of our successful team in our&nbsp;HR department.You have a challenging mission for:Providing comprehensive administrative support to the HR department, with a particular focus on managing absenteeism, timekeeping, maternity leave, and overtime tasks. This role involves monitoring employee attendance, ensuring compliance with time management policies, and addressing absenteeism issues.Key Responsibilities:<ul><li>Manage shift cards, including uploading shift schedules, processing schedule changes, and ensuring that all shifts are accurately recorded and communicated to employees in a timely manner. This includes coordinating with department managers to address any scheduling conflicts and making necessary adjustments to ensure smooth operations.</li><li>Monitor and manage employee attendance records, ensuring accuracy and compliance with company policies.</li><li>Track and analyze absenteeism patterns and provide reports to management.</li><li>Implement and maintain timekeeping systems to ensure accurate tracking of working hours.</li><li>Handle employee inquiries related to attendance, timekeeping, maternity leave, and overtime.</li><li>Manage and process maternity leave requests, ensuring compliance with legal requirements and company policies.</li><li>Track and manage overtime hours, ensuring proper documentation and compensation.</li><li>Prepare and distribute regular reports on attendance, absenteeism, maternity leave, and overtime.</li><li>Support HR projects and initiatives related to time management, employee attendance, and leave policies.</li><li>Maintain confidentiality and ensure data protection in all HR activities.</li></ul>Main Requirements:<ul><li>Bachelor’s degree in human resources, Business Administration, or a related field.</li><li>Proven experience in HR administration or a similar role, with a focus on time management, absenteeism, and leave management.</li><li>Knowledge of the Ergani system, including the ability to register essential employment terms, manage employee records, and ensure compliance with legal requirements.</li><li>Strong organizational and time management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in HR software and Microsoft Office Suite.</li><li>Knowledge of SCANHRMS is highly appreciate.</li><li>Knowledge of HR best practices and labor laws.</li><li>Ability to handle sensitive information with discretion.</li><li>Good knowledge of English language.&nbsp;</li></ul>What We Offer:<ul><li>Bonus Scheme to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family.</li><li>Private Insurance program to check up your health.</li><li>Toddlers allowance to daycare your kids.</li></ul>

HR Administration Specialist

We are seeking a vibrant and quick-thinking “Content Creator” to join our successful Marketing team.You have a challenging mission for:&nbsp;Crafting content for the social media platforms of Nova. We are looking for a colleague who expresses creativity through visual and textual content, capable of conveying dynamic telecommunications concepts in creative and engaging manner. Your role will be crucial in creating innovative and compelling social media content that attracts and engages the Gen Z audience.&nbsp;What will you do:&nbsp;<ul><li>Develop content aligned with SoMe strategy across all SoMe platforms considering and adapting it to their “native” style.&nbsp;</li><li>Implement content strategy by leading full-scale creative production and placement of all kinds of creative pieces across SoMe.</li><li>Owning the TOPICs of content of each our core product groups and ensure delivery of interesting &amp; engagement content in off and in-campaign periods.&nbsp;</li><li>Give input to the the editorial calendar with SoMe Team &amp; Digital Performance team to shape the best flow of stories according to priority and profile of each SoMe.</li><li>Shaping and guarding Brand Tone-of-Voice in each media in order to drive organic reach, engagement, and relevance for Gen Z audience.&nbsp;</li><li>Follow the latest trends and implement them consistently in our own execution.&nbsp;</li><li>Leading 1 Videographer/MotionDesigner to build coherent and consistent brand image.&nbsp;</li><li>Searching and implementing Best-practices and “tools” to further boost both quantity, quality and speed of content pieces production and placement.&nbsp;</li><li>Competitors and TelCo content monitoring in order to gain better understanding of “the general pool of topics” and what would both differentiate and make us more relevant&nbsp;</li></ul>It would be great if you have:&nbsp;<ul><li>Proven work experience as a Content Creator, Digital Creative Director,&nbsp;Copywriter or similar role.</li><li>A portfolio in a Content Manager role or a similar position</li><li>Creativity and the ability to generate new and engaging content ideas.</li><li>Ability to deliver content from 0 to end.</li><li>Exceptional writing and editing skills, with careful attention to detail.</li><li>Excellent communication and collaboration skills.</li><li>Proficiency in content management systems and social media platforms.</li><li>Passion for social media and a deep understanding of the target Gen Z audience.</li></ul>What will you get:<ul><li>Annual Bonus to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to&nbsp;&nbsp;to stay connected..</li><li>Discounts on Nova&nbsp;Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexible&nbsp;work-from-home options to maintain a healthy work-life balance.</li><li>Private Insurance program to check up your health</li><li>Toddlers’ allowance to daycare your kids</li></ul>

Content Creator

We are seeking a vibrant and quick-thinking “Videographer and Motion Designer” to join our successful Marketing team.You have a challenging mission for:&nbsp;Enhance our content on social media platforms and take Nova Social media accounts to the next level.What will you do:&nbsp;<ul><li>Creating compelling graphics, illustrations, and video content that stands out on various social media platforms: Instagram, TikTok, Snapchat, Twitter, and YouTube, dominating the telecommunications sector and conveying our brand story.</li><li>Designing and editing content for social media, incorporating special effects and adapting videos/animations for all social media formats.</li><li>Actively participating and supporting the team in the development of social media, campaigns, concepts, and creative solutions for social networks.</li><li>Keeping up with industry trends and best practices in graphic and video design to ensure that everything we create is engaging and relevant on social media.</li></ul>It would be great if you have:&nbsp;<ul><li>Proficiency in industry-standard design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.). Adobe XD is considered an advantage.</li><li>Completed education and at least one year of professional experience in videography and motion design.</li><li>Excellent understanding of typography, layout, and color theory.</li><li>Proficiency in professional video, image, and audio editing softwares and programs.</li><li>Keen attention to detail in finalizing materials.</li><li>A strong portfolio showcasing a diverse range of video&nbsp;digital projects, demonstrating creativity, originality, and acute attention to detail.</li><li>The ability to multitask and work on various projects simultaneously.</li></ul>What will you get:<ul><li>Annual Bonus to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to&nbsp;&nbsp;to stay connected..</li><li>Discounts on Nova&nbsp;Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexible&nbsp;work-from-home options to maintain a healthy work-life balance.</li><li>Private Insurance program to check up your health</li><li>Toddlers’ allowance to daycare your kids</li></ul>

Videographer and Motion Designer

We at&nbsp;Nova, looking for vibrant, young, and fast thinking “IS Engineer” to be part of our successful team in our "Billing Application Team".You have a challenging mission for:Managing or take part as a member in projects related to IS activities regarding Billing Applications.What will you do:&nbsp;<ul><li>Configuration of billing products and promotions.</li><li>Configuration and testing of all types of rating scenarios.</li><li>Billing xml analysis and invoice reconciliation.</li><li>Provide day to day functional and troubleshooting support in the related subject matter areas.</li><li>Implement workarounds.</li></ul>It would be great if you have:<ul><li>Bachelor’s degree in information technology, Computer Science or other related discipline</li><li>Good knowledge&nbsp;of Windows and Unix environments</li><li>Unix shell scripting</li><li>Oracle DB experience with SQL &amp; PL/SQL.</li><li>Good oral and written communication skills in both English &amp; Greek</li><li>Positive thinker with a team spirit.</li></ul>What will you get:<ul><li>Annual Bonus to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life</li><li>Private Insurance program to check up your health&nbsp;</li><li>Toddlers allowance to daycare your kids&nbsp;</li></ul>

IS Engineer - Billing Applications

Based in Athens, Greece and reporting to the Finance Manager, the successful candidate will play a critical role in managing invoicing, payments, and supporting financial planning, analysis, and reporting to drive informed business decisions.Key activities and responsibilities of this role include:<ul><li>Issuing invoices in compliance with company policies and procedures</li><li>Processing payments efficiently and accurately</li><li>Liaising with clients for revenue collection and suppliers to coordinate timely payments, maintaining accurate accounts receivable and payable records</li><li>Liaising with external accounting office to ensure accounting entries are processed on-time and in-full</li><li>Assisting with management accounting tasks, including costing and profitability analysis, to support managerial decision-making</li><li>Assisting in month-end and year-end closing processes, ensuring timely and accurate reporting</li><li>Preparing detailed weekly and monthly reports to support management decision-making</li><li>Ensuring VAT and other relevant tax obligations are fulfilled in a timely and compliant manner</li><li>Supporting budgeting processes by analyzing actual results against targets and budgets, identifying variances</li><li>Assisting in implementing and maintaining robust financial control procedures to ensure compliance and operational efficiency</li><li>Any other task may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s or Technological Educational Institute degree in Accounting &amp; Finance or a related field</li><li>1–3 years of experience in accounting; prior experience in an accounting office or the clothing industry is advantageous</li><li>Advanced proficiency in MS Office, especially Excel, is a strong plus</li><li>Military obligations fulfilled, where applicable</li><li>Fluency in Greek and English (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Strong analytical skills with a keen eye for detail and accuracy</li><li>Highly accountable, with a results-driven mindset</li><li>Results-oriented with a drive to complete tasks on-time and in-full</li></ul>Why Join?This role provides an exciting opportunity to work in a growing family-owned business, contributing directly to its financial and operational efficiency. If you are looking to grow your career in a collaborative and supportive environment, we look forward to hearing from you.

Financial Analyst int-0267

Based in Athens, Greece, the successful candidate will report to the Financial Controller and will be responsible for maintaining accurate financial records and ensuring smooth day-to-day financial operations.Key activities and responsibilities of this role include:<ul><li>Organizing the accounting department and collaborating with external accountants to resolve accounting, tax, or legal issues</li><li>Reconciling bank, customer, and supplier accounts to ensure accuracy</li><li>Performing balance sheet reconciliation</li><li>Recording and managing expense documentation according to company policies</li><li>Handling revenue invoicing and ensuring timely and accurate processing</li><li>Ensuring accurate reporting of income and expenses in compliance with MyDATA requirements</li><li>Preparing and assisting in submitting tax declarations (VAT, withholding taxes, VIES, etc.) and other mandatory reports</li><li>Providing financial information and recommendations to support business decisions</li><li>Any other task that may be required from time-to-time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Accounting, Finance, or a related field</li><li>Previous experience in a similar position, showcasing practical knowledge and proficiency in accounting principles, tax regulations, and financial reporting</li><li>Familiarity with ERP Software (MyData/Softone) is highly valued</li><li>Advanced Microsoft Office Suite skills, particularly in Excel</li><li>Fluency in both Greek and English</li></ul>Core competencies of a successful candidate:<ul><li>Strong organizational skills with attention to detail and adherence to processes</li><li>Analytical and problem-solving abilities with a focus on accuracy</li><li>Clear communication and effective collaboration within the team</li><li>Efficient task management to meet deadlines</li><li>Proactive and reliable approach, demonstrating accountability and precision</li></ul>

Accounting Assistant int-0261

Αρμοδιότητες <ul><li>Εντοπισμός και προσέγγιση νέων πελατών μέσω απευθείας επισκέψεων (door-to-door)</li><li>Παρουσίαση των προϊόντων, Digital Οθόνες και λογισμικό, στους υπεύθυνους των επιχειρήσεων</li><li>Ανάπτυξη και διατήρηση μακροχρόνιων συνεργασιών με πελάτες</li><li>Κατανόηση των αναγκών των πελατών και προσαρμογή της πρότασης πώλησης ανάλογα με τις απαιτήσεις τους</li><li>Διαπραγμάτευση όρων συνεργασίας και ολοκλήρωση πωλήσεων</li><li>Παροχή βασικής τεχνικής καθοδήγησης και υποστήριξης στους πελάτες</li><li>Καταγραφή και αναφορά των πωλήσεων και της προόδου σε CRM ή σχετικό σύστημα</li></ul>Εμπειρία &amp; γνώσεις <ul><li>Προϋπηρεσία σε πωλήσεις B2B ή D2D, ιδανικά σε τεχνολογικά προϊόντα ή στον χώρο της εστίασης/φιλοξενίας</li><li>Ικανότητα επικοινωνίας και διαπραγμάτευσης με επιχειρηματίες και στελέχη</li><li>Δυναμική και εξωστρεφής προσωπικότητα, με όρεξη για πωλήσεις</li><li>Βασικές γνώσεις τεχνολογίας και εξοικείωση με λογισμικά συστήματα</li></ul>Προσωπικά Χαρακτηριστικά <ul><li>Αυτονομία και ικανότητα αυτο-οργάνωσης για την καθημερινή διαχείριση επισκέψεων</li><li>Ικανότητα επίδειξης προϊόντων και βασικής εκπαίδευσης πελατών στη χρήση του λογισμικού</li><li>Προσήλωση στους στόχους</li><li>Οργανωτικότητα, μεθοδικότητα</li><li>Ενθουσιασμός και προσανατολισμός στην άψογη εξυπηρέτηση του πελάτη</li></ul>Παροχές <ul><li>Ανταγωνιστικό πακέτο αποδοχών σταθερός μισθός, προμήθειες επί των πωλήσεων, bonus</li><li>Ευκαιρίες ανάπτυξης σε έναν αναπτυσσόμενο κλάδο τεχνολογίας</li><li>Συνεχής εκπαίδευση στα προϊόντα και στις τεχνικές πωλήσεων</li><li>Υποστήριξη από την εταιρεία σε εργαλεία πώλησης και προώθησης</li></ul>

Πωλητής / τρια Door to Door

Αρμοδιότητες <ul><li>Επισκέψεις σε πελάτες στην περιοχή της Αθήνας (horeca, ξενοδοχεία κ.α.)</li><li>Τηλεφωνική επικοινωνία με δυνητικούς πελάτες με σκοπό τον ορισμό επίσκεψης στο χώρο εργασίας τους</li><li>Δειγματισμός / παρουσίαση των προϊόντων τεχνολογίας</li><li>Ανάπτυξη σχέσεων εμπιστοσύνης με τους πελάτες και προσανατολισμός στην επίτευξη του στόχου</li><li>Παρακολούθηση του πελατολογίου, της αγοράς και του ανταγωνισμού</li></ul>Εμπειρία &amp; γνώσεις <ul><li>Πτυχίο Διοίκησης Επιχειρήσεων, ή παρεμφερές, επιθυμητό</li><li>Προϋπηρεσία 1-3 χρόνων ως merchandiser ή σε πωλήσεις D2D ή σε πωλήσεις Β2Β ή σε πωλήσεις λιανικής προϊόντων τεχνολογίας, τηλεφωνίας, ενέργειας, FMCG επιθυμητή</li><li>Αριστη γνώση Η/Υ, και προγραμμάτων τεχνολογίας</li></ul>Προσωπικά Χαρακτηριστικά <ul><li>Επικοινωνιακές και διαπραγματευτικές ικανότητες</li><li>Προσήλωση στους στόχους</li><li>Οργανωτικότητα, μεθοδικότητα</li><li>Ενθουσιασμός και προσανατολισμός στην άψογη εξυπηρέτηση του πελάτη</li><li>Πνεύμα συνεργασίας, ομαδικότητα</li></ul>Παροχές <ul><li>Ανταγωνιστικός σταθερός μισθός</li><li>Προμήθειες, Bonus</li><li>Κινητό, laptop</li><li>Εύκολη πρόσβαση στην εργασία</li><li>Δυναμικό και σύγχρονο περιβάλλον εργασίας, σε μια διαρκώς αναπτυσσόμενη εταιρία</li></ul>

Sales Promoter

You are responsible for <ul><li>Lead and develop a team of auditors, providing mentorship, guidance, and training</li><li>Plan and execute audit engagements, ensuring compliance with auditing standards and regulatory requirements</li><li>Review financial statements, identify areas for improvement, and provide recommendations to clients</li><li>Build and maintain strong relationships with clients, acting as a trusted advisor</li><li>Stay updated on industry trends, changes in regulations, and best practices in auditing</li><li>Collaborate with other departments within the firm to provide holistic advisory services to clients</li><li>Drive continuous improvement initiatives to enhance the efficiency and effectiveness of audit processes</li></ul>Your Education &amp; Qualifications are <ul><li>BSc/MSc in Accounting, Finance, Business Administration, or related fields</li><li>Professional qualification (e.g., CPA, ACCA, CIA)</li><li>Minimum of 10 years of relevant experience in auditing, with at least 3 years in a leadership role</li><li>Deep knowledge of auditing standards, regulations, and best practices</li><li>Outstanding written and verbal communication abilities</li><li>Proficient in using audit software and tools to analyze data</li></ul>You are a professional with <ul><li>Exceptional analytical and critical thinking skills</li><li>Strong interpersonal skills with the ability to build relationships with stakeholders at all levels</li><li>Demonstrated ability to manage multiple priorities and meet deadlines</li><li>Commitment to ethical standards and professional integrity</li></ul>The company offers <ul><li>Highly Competitive fixed Salary</li><li>Extra Benefits according to Compensation and Benefits company’s plan</li><li>International and friendly working environment</li><li>Career development prospects within the organization</li></ul>

Audit Manager

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senior crm analyst (b2b)

NOVA

hr administration specialist

NOVA

content creator

NOVA

videographer and motion designer

NOVA

is engineer - billing applications

NOVA

financial analyst int-0267

Intellectica

accounting assistant int-0261

Intellectica

πωλητής / τρια door to door

HRPartners

sales promoter

HRPartners

audit manager

HRPartners