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Aoristou

FullTime

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Based in Aspropyrgos, Attiki and reporting directly to the Sales Supervisor, the ideal candidate will play a vital role in building strong relationships with clients, offering exceptional support, and contributing to the growth of the business.Key activities and responsibilities of this role include:<ul><li>Serving as the primary point of contact for customers, ensuring prompt and effective communication</li><li>Addressing client inquiries, concerns, and complaints with professionalism and efficiency</li><li>Resolving shipment delays, discrepancies, and other logistical issues in a timely manner</li><li>Monitoring shipment progress and proactively informing clients of any changes or challenges</li><li>Assisting in the preparation of shipping documentation, including bills of lading, invoices, and customs forms</li><li>Processing and managing customer quotations, and sales orders in a timely and accurate manner</li><li>Coordinating with the sales team to prepare customized proposals, rate sheets, and service agreements</li><li>Maintaining accurate and up-to-date records of customer interactions, sales activities, and service issues in the CRM system</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>1-3 years of experience in a sales back office, customer support, or a similar role, preferably in the logistics or freight forwarding industry</li><li>A bachelor’s degree will be considered a plus</li><li>Proficiency in Microsoft Office Suite and CRM software</li><li>Fluency in Greek and English is required</li><li>Completed military obligations (if applicable)</li></ul>Core competencies of a successful candidate:<ul><li>Strong communication and interpersonal skills</li><li>Customer-focused approach with a passion for delivering exceptional service</li><li>Proactive, problem-solving approach</li><li>Ability to prioritize tasks and work effectively in a dynamic environment</li></ul>

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