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Main Tasks:<ul><li>Receive and manage customer requests, through our internal ticketing system</li><li>Assign work orders to engineers</li><li>Follow up tickets through whole ticket lifecycle, based upon customer contracts</li><li>Ensure SLA terms are respected</li><li>Remotely perform system troubleshooting, incident investigation and resolution for a set of customers or services</li><li>Coordinate 3rd party vendors</li><li>Monitoring and operation of customer systems using managed services tools</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (Level 2, Level 3)</li><li>Reporting</li></ul>&nbsp;Required Qualifications:<ul><li>Bachelor's degree in computer science or related field</li><li>At least 2 years of proven experience in a similar position</li><li>Very good knowledge of Windows environment</li><li>Very good knowledge of MS Office (excel, word)</li><li>Basic technical knowledge and experience in Networking (switching/routing)</li><li>Basic knowledge and understanding in Firewalling/Security</li><li>Excellent knowledge of English (both written &amp; spoken)</li><li>Ability to work in shifts 24*7</li></ul>&nbsp;Preferred Qualifications:<ul><li>Certification in the technological areas of Systems/Networking/Firewalling (e.g. CCNA, NSE, Azure etc.)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Problem-solving and troubleshooting skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Consistency &amp; Reliability</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

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technical support engineer

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