sales support associate

As a member of the Sales Support team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices.  

• What you’ll be doing: Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform; 

• Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments; 

• Training & Support – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently; 

• Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives; 

• Equipment & Tech Management – Resolving technical issues related to merchant operations; 

• Process Improvement – Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency; 

• Collaboration – Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow. 

Our humble expectations: 

• Detail-Oriented & Organized – You enjoy structure and keeping things running smoothly; 

• Customer-Focused – Previous experience in customer service, administration, or sales support is a plus; 

• Tech-Savvy – Comfortable working with digital tools and managing data; 

• Great Communicator – You’ll be in regular contact with merchants and internal teams; 

• Fluent in Greek & English – Both languages are essential; 

• Bonus Points – Experience in the restaurant, retail, or e-commerce industry is a plus! 

Why you’ll love it 

• 🚀Global and growing fast: Be part of a fast-moving scaleup 

• 🤩Ride of a lifetime: Accelerate your career and build your sales skills  

• 💪Instant impact: Take ownership and make a difference 

• 💙Big hearts and small egos: Surround yourself with smart, friendly people