On behalf of our international client, a well-established consulting company with extensive experience in SAP solutions and international operations, we are looking for a Service Management Office Specialist to join their growing team in Greece. The position offers the flexibility to work either remotely or from their offices in Thessaloniki.

What You’ll Be Doing:

• Support daily service management and administrative operations across international customer accounts

• Prepare and maintain service-related reports while ensuring data accuracy and consistency

• Assist in monitoring SLA-related activities and support the smooth coordination of service operations

• Handle administrative processes such as reporting preparation, timesheet consolidation, and billing-related activities

• Coordinate with internal teams to ensure efficient communication, operational follow-up, and customer support

• Maintain and support service-related systems, including ticketing and reporting tools

• Manage first-level invoice-related requests and support customers with inquiries or clarifications in a professional and solution-oriented manner

• Contribute to maintaining strong customer relationships through effective communication and high-quality service support

What We’re Looking For:

• Previous experience in service-related, administrative, back-office, reporting or customer support roles

• Experience working with customers and handling operational or administrative requests in a professional environment

• Comfortable working with structured data, reporting tools, ticketing systems and Microsoft Office applications

• Strong organizational skills with attention to detail and a structured way of working

• Very good communication in English and interpersonal skills

• Ability to collaborate effectively within international teams and remote environments

• Knowledge of German will be considered a strong advantage

What’s Offered:

• Private health insurance

• Ticket Restaurant card

• Annual prepaid gym allowance

• Remote work allowance

• Online German language courses

• Flexible working model

• Modern international working environment with exposure to innovative SAP technologies and projects

• Continuous learning and career development opportunities