it support & systems administrator - unic athens

The University of Nicosia invites applications for the position of IT Support and Systems Administrator at the UNIC Athens Campus. This role combines daily end-user support with hands-on systems administration responsibilities, supporting faculty, staff, students, classrooms, and offices, while assisting with core infrastructure and IT operations.

Key Responsibilities

• Provide technical support to faculty, staff, and students for hardware, software, printing, connectivity, classroom technology, and standard business applications.

• Install, configure, maintain, and troubleshoot end-user devices, peripherals, and software.

• Support Microsoft 365 administration, including Teams, email, MFA, user accounts, licensing, and access-related issues.

• Assist with Active Directory administration, including user accounts, group policies, DNS, DHCP, and file services.

• Install, configure, and support Windows Server environments and assist with server patching, monitoring, and troubleshooting.

• Support NAS/storage platforms, backup procedures, and basic disaster recovery checks.

• Perform basic network troubleshooting for wired and wireless connectivity, including VLAN assignments, IP addressing, and switch port checks.

• Coordinate with the central IT and Network Teams for escalations, infrastructure changes, and service incidents.

• Maintain documentation for systems, devices, procedures, and support requests.

• Contribute to improving IT procedures, operational standards, and user support quality.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• At least 2 years of experience in IT support, systems administration, or a similar technical role.

• Good knowledge of Windows desktop and Windows Server environments.

• Experience with Microsoft 365 and Active Directory administration.

• Familiarity with networking concepts such as IP addressing, DNS, DHCP, VLANs, switches, and Wi-Fi troubleshooting.

• Strong troubleshooting, communication, and customer-service skills.

• Fluency in Greek and English, both written and spoken.

Preferred / Advantageous Skills

• Experience with Hyper-V, VMware, or server virtualization technologies.

• Experience with NAS/storage solutions such as QNAP or Synology.

• Familiarity with Fortinet firewalls or Juniper/Mist environments.

• Relevant certifications such as Microsoft, CompTIA, CCNA, Fortinet NSE, JNCIA, or ITIL.

Personal Attributes

• Professional, reliable, and service-oriented.

• Hands-on, organized, and able to prioritize effectively.

• Able to work independently and collaboratively within a technical team.

• Comfortable supporting users directly while also handling technical administration tasks.

• Willing to grow into broader infrastructure responsibilities.