guest relations agent - arabic speaker

Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.

Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally. 

VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches. 

Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service. 

Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues. 

Standards: Maintain lobby and guest areas in line with hotel presentation and service standards. 

Qualifications & Experience

Previous experience in a relevant position preferably in a 5* resort or hotel environment. 

Fluency in English & Arabic.

Fluency in a second language (Russian, German, French).

Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).

Degree/Diploma in Hospitality/Tourism.

Strong communicative, interpersonal, managerial & problem-solving skills. 

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Accommodation & daily transportation.

Full board meals.

Departmental training.