jw marriott crete resort & spa - housekeeping supervisor

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. That’s The JW Treatment.

ROLE FUNCTIONS

·        Act as a team leader whilst supervising all on goings on the hotel’s assigned areas to ensure cleaning process is completed following the priorities assigned at an appropriate rhythm, in order to achieve maximum Guest Satisfaction.

·        Support of all departmental objectives and operations lead by Housekeeping Department

·        Supervision of Rooms and Public Spaces to ensure maximum cleanliness and good repair, adhesion to Standards, timely delivery of Guest Requests and control of inventories.

·        Follow up to ensure all tasks and challenges encountered are either resolved or have an acceptable timeframe. Escalate issues when necessary.

·        Ensure full liaison with other members of the team in Housekeeping, Laundry, Maintenance and Front Office Team

·        Strong relationship with guests and internal customers. Assists Guests with any inquiries, taking ownership and escalating when necessary.

·        Responsible for handling complaints

Requirements

• Relevant experience in luxury hospitality

• Degree in Hospitality or similar

• Good knowledge of the English language (additional languages will be considered a plus)

Benefits

• Career development opportunities

• Excellent working environment

• Employee Wellbeing Activities

• Be part of Marriott family