guest relations agent parian chronicle destination by hyatt
7 Αυγ 2026 · SWOT Hospitality
Τι θα κάνεις
- Υποδέχεσαι θερμά και προσφέρεις μια αξέχαστη εμπειρία στους επισκέπτες
- Εξυπηρετείς ερωτήματα, σχόλια και προβλήματα πελατών με επαγγελματισμό και προληπτική προσέγγιση
- Συντονίζεις με τα τμήματα του ξενοδοχείου για βελτίωση της εμπειρίας των πελατών και της λειτουργικής απόδοσης
- Παρέχεις πληροφορίες για τις υπηρεσίες του ξενοδοχείου, τις παροχές και τα τοπικά αξιοθέατα
- Προβλέπεις τις ανάγκες των επισκεπτών και εξατομικεύεις τις αλληλεπιδράσεις για καλύτερη εμπειρία
- Διαχειρίζεσαι την εμπειρία υποδοχής, διευκολύνεις το check-in και παρέχεις προτάσεις
- Παρακολουθείς την ικανοποίηση πελατών μέσω ανατροφοδότησης και εφαρμόζεις βελτιώσεις
Βασικές προϋποθέσεις
- Εξυπηρέτηση πελατών και guest relations
- Επικοινωνιακές δεξιότητες στα Αγγλικά και πολυγλωσσία
- Ικανότητες επίλυσης προβλημάτων και προσαρμοστικότητα
- Προσοχή στη λεπτομέρεια και οργανωτικές δεξιότητες
Παροχές
- Δυναμικό, φιλικό και υποστηρικτικό εργασιακό περιβάλλον.
- Ευκαιρίες για επαγγελματική ανάπτυξη εντός της εταιρείας.
- Συνεργασία με τους καλύτερους επαγγελματίες του τουριστικού κλάδου.
Περιγραφή Θέσης
SWOT Hospitality is excited to announce an opening for a
Guest Relations Agent
at the exquisite Parian Chronicle Destination by Hyatt.
About the role:
As a Guest Relations Agent, you will be the first point of contact for guests, ensuring they have a warm welcome and a memorable experience.
Handle guest inquiries, feedback, and concerns with professionalism and a proactive approach, ensuring all needs are met promptly.
Coordinate with hotel departments, ensuring seamless communication to enhance guest satisfaction and operational efficiency.
Provide guests with information about hotel services, amenities, and local attractions to enrich their stay.
Anticipate guest needs and personalize interactions to elevate their experience to new heights.
Assist in managing the welcome experience, facilitating smooth check-ins and offering personalized recommendations.
Monitor guest satisfaction through feedback and implement improvements to enhance service delivery.
Requirements
Previous experience in guest relations, hotel front desk, or a customer service role is highly desirable.
Excellent communication skills in English; knowledge of additional languages is advantageous.
Strong problem-solving abilities and a proactive mindset.
A genuine passion for hospitality and providing outstanding guest service.
Ability to work effectively in a fast-paced environment and adapt to varying guest needs.
Strong attention to detail and excellent organizational skills.
Benefits
Dynamic, Friendly and Supportive working environment
Opportunities for career development within the company
Work with the best professionals in tourism industry
Περιγραφή Εταιρείας
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.
Περιγραφή Εταιρείας
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.