service delivery specialist (business applications) (3975)
8 Ιουλ 2026 · ΟΠΑΠ
Περιγραφή Θέσης
As a Service Delivery Engineer, you will act as the link between Business and Technology—translating needs into technical solutions, coordinating delivery, and ensuring the performance, stability, and evolution of corporate applications and services.
Your day to day will include:
Translate business requirements into technical specifications (SoW, user stories, workflows, data flows) to support solution delivery
Collaborate with Technology teams and stakeholders to define solutions, scope, and delivery plans
Act as the liaison between Business, Technology, and vendors, ensuring clear communication and alignment
Monitor application and service performance, proactively identifying issues, risks, and improvement opportunities
Ensure smooth operation, troubleshooting, and continuous optimization of systems and applications with a strong problem-solving mindset
Review deliverables, support testing cycles (UAT/QA), and ensure quality and alignment with business needs
Drive enhancements, integrations, and improvements with a customer- and value-oriented approach, ensuring compliance with IT standards
What you’ll bring:
BSc in Computer Science, Information Systems, or related field (MSc is a plus)
3+ years of experience in Service Delivery, Application Support, or Business Analysis roles
Experience with enterprise applications (e.g. ITSM, BPM, HR, finance, or retail systems)
Strong knowledge of IT service management processes (Incident, Problem, Change, Service Request, Configuration Management)
Solid understanding of ITIL framework and best practices
Experience with system integrations, workflows, and basic SQL / database concepts (e.g. MS SQL, Oracle)
Experience working across SDLC and Agile environments
What’s in it for you?
🚀 An award-winning working environment
💸 Competitive salary package and bonus scheme
🩺 Health insurance coverage, Pension Plan and Annual Health Checkup
💻 Hybrid working model
🏢 State of the art facilities including gym & restaurant
🎓 Continuous learning powered by Allwyn Academy
💼 Internal career opportunities
👪 Family Support incl. daycare voucher and assisted reproduction voucher
🌱 Volunteering program, including 2 extra days off to give back
💪 Well-Being Program incl. sports teams, nutritionist & psychologist services, Employee Assistance line and more
🗓️ Allwyn Day - one extra day off
🍴 Monthly food allowance
🚌 Shuttle service for easy commute to our offices
🛍️ Exclusive employee discounts across a range of partners ️
Περιγραφή Εταιρείας
OPAP is the leading gaming company in Greece and one of the most renowned in its industry worldwide. Founded in 1958, the company holds the exclusive rights to the operation and management of numerical lotteries, sports betting games, horseracing mutual betting, lotteries, instant win games and video lottery terminals (VLTs) in Greece. Moreover, OPAP holds a leading position in the sector in terms of embedding the global Responsible Gaming principles in its operations.
Our vision is to establish OPAP as a world-class gaming entertainment company. Long-term strategic priorities focusing on customers, people, network, products and digital-technology capabilities have been established and placed at the center of actions towards the realization of the vision.
In this framework, OPAP has set out its own set of Core Values: Fun, Dynamic, Passionate and Fair. These values shape a single culture across the organization, guiding the behavior of every member of the OPAP Team and contributing to the successful implementation of the company’s strategy. In 2018, 2019 and 2020 OPAP was recognized as one of the Best Workplaces in Greece.
Moreover, OPAP holds a prominent position among corporate social champions in Greece. Through its extensive Corporate Responsibility program, which focuses on Health, Sports and Employment, the company supports Greek society in practice.
Περιγραφή Εταιρείας
OPAP is the leading gaming company in Greece and one of the most renowned in its industry worldwide. Founded in 1958, the company holds the exclusive rights to the operation and management of numerical lotteries, sports betting games, horseracing mutual betting, lotteries, instant win games and video lottery terminals (VLTs) in Greece. Moreover, OPAP holds a leading position in the sector in terms of embedding the global Responsible Gaming principles in its operations.
Our vision is to establish OPAP as a world-class gaming entertainment company. Long-term strategic priorities focusing on customers, people, network, products and digital-technology capabilities have been established and placed at the center of actions towards the realization of the vision.
In this framework, OPAP has set out its own set of Core Values: Fun, Dynamic, Passionate and Fair. These values shape a single culture across the organization, guiding the behavior of every member of the OPAP Team and contributing to the successful implementation of the company’s strategy. In 2018, 2019 and 2020 OPAP was recognized as one of the Best Workplaces in Greece.
Moreover, OPAP holds a prominent position among corporate social champions in Greece. Through its extensive Corporate Responsibility program, which focuses on Health, Sports and Employment, the company supports Greek society in practice.