hr operations manager
15 Ιουλ 2026 · Metlen
Περιγραφή Θέσης
We are currently looking for an HR Operations Manager to join our People Services team, part of our Human Resources Division based in Athens, Greece.
By joining this role, you’ll play a vital role in our company’s effort for the supervision and management of operational HR support across the employee lifecycle (including onboarding, offboarding, transfers, work data changes, leave administration, and contract management), ensuring timely, accurate, and compliant delivery in line with company policies and local labor laws. You’ll drive continuous improvement and operational excellence while overseeing Quality & Compliance, Knowledge Management, Employee Lifecycle, Global Mobility, and Vendor Management.
Your role will encompass:
Lead HR Operations across the employee lifecycle, ensuring efficient, accurate, and compliant service delivery while driving operational excellence and continuous improvement.
Oversee Employee Lifecycle processes, including complex case resolution in SAP Success Factors (Tier 2 escalations), HRIS and ticketing system management, knowledge base maintenance, self-service enablement, and SOP governance.
Manage team performance by assigning workloads, monitoring SLAs/KPIs, optimizing staffing levels, and fostering a high-performance culture through coaching, development, accountability, and inclusion.
Drive process improvement and change management, proactively identifying opportunities to enhance employee experience, operational efficiency, and service quality.
Ensure data integrity, compliance, and audit readiness by maintaining accurate HRIS records, enforcing HR policies and legal requirements, and serving as the HR Operations contact for audits and compliance reviews.
Collaborate with stakeholders and external vendors, and champion customer service, acting as the liaison between HR Operations and People Services while managing escalations, feedback, complaints, and continuous service improvement.
Regular Travels abroad are required for this role
What you bring to the role:
6+ years’ experience in HR Operations, or relevant field.
Proven experience in HR Operations or Shared Services, supporting employee lifecycle processes ideally in SAP Success Factors environment.
Hands-on experience with HRIS and HR ticketing/case management systems to manage employee data and resolve queries efficiently.
Strong customer service mindset, with a track record of delivering timely, high-quality HR support.
Experience maintaining accurate employee records, HR documentation, and reporting while ensuring data integrity.
Sound understanding of HR operations, employee lifecycle processes, and service delivery best practices.
General knowledge of global labor laws and employment regulations, including contracts, working time, and leave entitlements.
Strong attention to detail, organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
A continuous improvement mindset, with a focus on enhancing processes, employee experience, and operational efficiency.
Experience in working in multinational matrix environments and leading cross countries teams.
Excellent knowledge of English language at Proficiency level.
International Experience will be highly appreciated.
Share the same Value Based Behaviors:
People & Personal growth
Results orientation & Safety excellence
Collaboration & Trust
Empathy & Effective communication
Flexibility & Adaptability
Your Benefits:
Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan
Περιγραφή Εταιρείας
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
Περιγραφή Εταιρείας
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility