project manager - it services and operations

LMW HR Group is a leading human resources consulting firm committed to providing top-notch HR solutions. We are currently seeking a a highly motivated Project Manager for overseeing the daily operational execution, collaborating with project teams, and acting as the principal point of coordination and communication among stakeholders.

Responsibilities

• Manage daily IT service delivery to ensure alignment with Service Level Agreements (SLAs) and key performance indicators (KPIs)"

• Collaborate with support teams  to optimize service performance, availability, and capacity and manage relationships with third-party vendors or service provider

• Provide periodic service reports to stakeholders

• Drive service improvements to boost efficiency, cut costs, and enhance customer satisfaction.

• Collaborate with ITSM teams to address process, training, and policy gaps.

• Lead and mentor teams, promoting accountability and continuous learning.

Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.

• 3+ years experience in IT service delivery, service management, or a related role.

• Proficiency in English language is essential for this position.

• Strong understanding of IT service management (ITSM) frameworks (ITIL certification preferred).

• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.

• Strong sense of responsibility, results orientation and proven ability to collaborate effectively across departments

• Strong knowledge of IT infrastructure, networks, and enterprise systems.

Preferred Skills:

• Possession of ITIL v3/v4 Foundation certification or a higher level certification is advantageous.

• It is preferable to have experience in cloud computing, cybersecurity, or DevOps, along with a solid understanding of Agile and DevOps methodologies.

Benefits

• Competitive salary & benefits package.

•    Career growth opportunities in a dynamic and expanding company.

•    Work in a dynamic and supportive team-oriented environment.