residential customer service associate (1462)

We are seeking a Residential Customer Service Associate to join the Commercial Department of the Development Division of “The Ellinikon”.

The Residential Customer Service Associate will be reporting to Residential Sales Operations & Partners Director.

In detail, the Customer Service Associate amongst others, will have the following responsibilities: 

• Provide exceptional, timely and personalized support to prospective and existing clients across all communication channels (email, telephone, web enquiries, in-person visits and digital platforms), ensuring a seamless and high-quality customer experience.

• Build and nurture long-term client relationships by delivering professional, solution-oriented communication and acting as a trusted point of contact throughout the customer journey.

• Document, record, track and update all clients communication and interactions on the company’s CRM system, aiming to maintain a healthy database of leads, partners / accounts, opportunities, and transactions by registering accurate and complete information.

• Monitor and prioritize incoming leads, coordinate appointments, and ensure timely follow-up activities to maximize conversion opportunities and support sales objectives.

• Follow communication procedures, scripts, guidelines, and internal policies while interacting with clients and colleagues.

• Conduct introductory presentation of the project to potential clients for further qualification and engagement through informative physical or online meetings.

• Provide support to the Business Development and Sales Teams in matters related to the clients' journey and sales processes.

• Coordinate with internal stakeholders to facilitate the smooth progression of sales transactions, ensuring all required documentation and client requests are handled accurately and efficiently.

• Respond proactively to customer enquiries, resolve concerns and escalate complex issues where appropriate, always maintaining a high level of professionalism and customer satisfaction.

• Ensure compliance with internal policies, communication standards, company procedures and data protection regulations in all customer interactions.

• Contribute to the continuous improvement of customer service processes by identifying opportunities to enhance efficiency, service quality and client satisfaction.

You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:

Academic Qualifications:

• University degree in Real Estate, Hospitality, Finance, Economics, Business Administration or in a relevant area of study.

• Excellent command of the Greek and English languages is essential; any other additional language will be considered as an asset.

Professional Experience and other skills: 

• Customer service and/or sales experience in real estate, hospitality, FMCG, telecoms, or other related industries.

• Hands on experience with CRM systems (ideally Salesforce) is necessary.

• Proficiency with MS Office Suite and phone systems.

• In-depth understanding of sales principles and excellent client-oriented practices.

• Strong phone contact and active listening skills.

• Excellent communicational skills.

• Analytical and problem – solving skills.

• Client orientation and ability to adapt/respond to different types of characters.

Our Company offers:

Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.

Thus, we do provide:

• A passionate working environment

• A competitive compensation package according to professional experience, combined with additional benefits

• An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!