guest experience facilitator- the ellinikon experience centre/ park (1483)

Our new colleague will be reporting to the Guest Experience Team Leader.

In detail, the Ellinikon Experience Park/ Centre Guest Experience Facilitator- will be responsible for:

Regularly handling:

• The proper implementation of the established policies and procedures of the Experience Park/ Centre.

• Welcoming guests and visitors in our premises, performing presentations and coordinating group and school visits, children summer camps

• The Information Kiosks/ Reception, guiding visitors throughout our indoor and outdoor venues.

• Overseeing Events/Marketing/Promotion activities that may be taking place in our premises.

• Responding to questions about customer service utilities (WCs, baby rooms, cafes, etc) and the Operation regulation of the venues (operating hours, restrictions, etc).

Supporting the Experience Centre/ Park Operations team in:

• Enforcing the Health & Safety plans and procedures, ensuring the safety of visitors and F&B operators.

• Communicating with the technical team on relevant issues that may arise.

• Providing administrative support, when required.

You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:

Academic Qualifications:

• Ideally, a degree in a related discipline-ie hospitality, tourism, culture & events management.

• Excellent command of the English language; any other language would also be an important skill.

• Knowledge of MS Outlook, Excel and PowerPoint.

• Especially for the Experience Centre Facilitators, some basic familiarization with technology and audiovisual equipment & applications would be nice to have.

Professional Experience:

• About 1- 3 years of relative working experience in a customer service role; alternatively, experience in a visitor reception/ experience would definitely be a plus.

On a personal side, the ideal candidate has:

• Customer-centered behavior and problem-solving skills.

• Excellent organizational, communication and interpersonal skills, as well as a strong team spirit!

• Ability to present exhibits to audiences and/or visitors.

• Basic technical skills to handle audio- visual equipment, if needed.

• The stamina to work under pressure especially during events and presentations or VIP visits.

• Does not mind working in public, open-air areas, as well as indoors.

• As we work in shifts, availability to work on Friday afternoons and during weekends, as well as the flexibility to adjust schedule, if needed.

Our Company offers:

Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.

Thus, we do provide:

• A passionate working environment

• A competitive compensation package according to professional experience, combined with additional benefits

• An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!