after sales operations manager
16 Αυγ 2026 · Kotsovolos
Τι θα κάνεις
- Ηγείσαι, καθοδηγείς και αναπτύσσεις ομάδα 50 μηχανικών, τεχνικών και προσωπικού αποθήκης
- Εποπτεύεις τις καθημερινές λειτουργίες του Κεντρικού Τμήματος Εξυπηρέτησης και e-Mobility
- Προγραμματίζεις και ιεραρχείς τις δραστηριότητες επισκευών και τεχνικής εξυπηρέτησης σε όλες τις κατηγορίες προϊόντων
- Διαχειρίζεσαι το απόθεμα ανταλλακτικών, μπαταριών, B-stock και αποθήκης υπηρεσιών για βέλτιστα επίπεδα αποθεμάτων
- Παρακολουθείς την απόδοση της ομάδας μέσω KPI και προωθείς συνεχείς βελτιώσεις στην παραγωγικότητα, ποιότητα και αποτελεσματικότητα κόστους
- Εξασφαλίζεις τη συμμόρφωση με τεχνικά και ποιοτικά πρότυπα υποστηρίζοντας σύνθετες επισκευές και επίλυση προβλημάτων
Βασικές προϋποθέσεις
- 3+ χρόνια εμπειρίας
- Γνώση ERP, SAP και δυναμικών συστημάτων, ιδανικά εμπειρία σε work order system
- Δεξιότητες σε Microsoft Word, PowerPoint, Excel και Outlook
- Ικανότητες επικοινωνίας και διαπραγμάτευσης
- Ισχυρές δεξιότητες επίλυσης προβλημάτων και αντιμετώπισης δυσκολιών
- Μηχανική
Παροχές
- Συνεχής εκπαίδευση σε νέες τεχνολογίες και εργαλεία.
- Ευκαιρίες ανάπτυξης και εξέλιξης καριέρας.
- Ανταγωνιστικό μπόνους βάσει απόδοσης.
- Ομαδικό πακέτο υγείας/ιατροφαρμακευτικής περίθαλψης.
- Υβριδικό μοντέλο εργασίας.
- Εσωτερικές δράσεις ευημερίας.
Περιγραφή Θέσης
At Kotsovolos, we believe in your uniqueness and everything you have to offer!
Here, you create your own current!
📈 Our achievements in numbers
3,000+ People | 100+ Stores | 2 Logistics Centers – 77.000 sqm | 2 Call Centers | 2 Modern Training Centers | Kapaskill – our live, personalized learning ecosystem | 75,000+ hours of training per year | 400+ different roles & 49 Business Units
🎯 Our purpose
Better Living. Everywhere. for Everyone!
💼 Your everyday work-life
Lead, coach, and develop a team of 50 engineers, technicians, and warehouse personnel to deliver outstanding after-sales and e-Mobility service
Oversee the daily operations of the Central Service and e-Mobility department, ensuring efficient workflows and resource allocation
Plan and prioritize repair and technical service activities across all product categories, including e-Mobility
Manage spare parts, batteries, B-stock, and service warehouse inventory to ensure optimal stock levels and timely store replenishment
Monitor team performance through KPIs, driving continuous improvements in productivity, turnaround times, quality, cost efficiency, and reducing delays and rework
Ensure compliance with technical and quality standards while supporting complex repairs, troubleshooting, and excellent customer service
🚀 As an ideal fit, you should have
3+ years of relevant work experience as a Service and or Warehouse Supervisor
Technical degree from a relative technical institute
Experience with ERP/SAP/Dynamic systems, work order system experience is ideal
Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook and AI tools
Excellent communication and negotiation skills
Strong troubleshooting and problem solving skills
💎 What we offer
Continuous training in new technologies and tools
Career development and growth opportunities
Competitive bonus scheme, performance-based
Group health/medical insurance package
Hybrid working model
Internal wellbeing actions
⭐ Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.
Περιγραφή Εταιρείας
At Kotsovolos, member of PPC Group, we believe in the constant growth and development of our company and our over 3,000 people.
Our philosophy is to empower our people to achieve a better life, by applying this in all our actions. We invest in our network of 97 stores in Greece and Cyprus, having established 2 modern training centers in Athens and Thessaloniki, counting over 50,000 hours of training and 350 workshops per year. We constantly ensure our people have growth opportunities, creating new teams and innovative projects for them. Our goal is to highlight and enhance everyone's talent and creativity. For more than 73 years, we've been the first to introduce technological advances for a Better Life.
This is our daily challenge: to make a difference, so that all of us can be MORE.
Περιγραφή Εταιρείας
At Kotsovolos, member of PPC Group, we believe in the constant growth and development of our company and our over 3,000 people.
Our philosophy is to empower our people to achieve a better life, by applying this in all our actions. We invest in our network of 97 stores in Greece and Cyprus, having established 2 modern training centers in Athens and Thessaloniki, counting over 50,000 hours of training and 350 workshops per year. We constantly ensure our people have growth opportunities, creating new teams and innovative projects for them. Our goal is to highlight and enhance everyone's talent and creativity. For more than 73 years, we've been the first to introduce technological advances for a Better Life.
This is our daily challenge: to make a difference, so that all of us can be MORE.