Τι θα κάνεις
- Εποπτεύεις το front office κατά τη νυχτερινή βάρδια
- Παρέχεις φιλική και θερμή υποδοχή και εξυπηρέτηση σε όλους τους επισκέπτες
- Διατηρείς το κυρίως λόμπι και τη ρεσεψιόν σε επαγγελματική τάξη
- Επιδεικνύεις εξαιρετική εξυπηρέτηση πελατών, αντιμετωπίζοντας εις βάθος τις ανάγκες και τα αιτήματα των πελατών
- Παρέχεις βοήθεια και επιχειρείς επίλυση σε παράπονα πελατών
- Απαντάς στις κλήσεις των πελατών και τις διαχειρίζεσαι κατάλληλα
- Ανταποκρίνεσαι σε όλα τα αιτήματα των πελατών γρήγορα και με ακρίβεια, με διαπροσωπική ή τηλεφωνική επικοινωνία
- Εξασφαλίζεις την ικανοποίηση των πελατών, συλλέγεις τα κλειδιά, καταχωρείς χρεώσεις και παρουσιάζεις τον λογαριασμό
- Διευθετείς τον λογαριασμό με πιστωτική κάρτα ή μετρητά
- Τηρείς όλους τους κανονισμούς υγείας και ασφάλειας και τις οδηγίες εξυπηρέτησης πελατών
- Εκτελείς τις τελικές εργασίες της ημέρας και ετοιμάζεις αναφορές
Βασικές προϋποθέσεις
- 2+ χρόνια εμπειρίας
- Εξυπηρέτηση πελατών και Επίλυση διαφορών
- Hospitality PMS software OPERA και Επεξεργασία αναφορών
- Άριστη γνώση Αγγλικών και Άριστη γνώση Ελληνικών, γνώση δεύτερης γλώσσας (Μανδαρινικά)
- Δεξιότητες επικοινωνίας και Ομαδικό πνεύμα
- Προσωπική παρουσία και Διαχείριση πολλαπλών εργασιών
- Χειρισμός τηλεφώνου και Χειρισμός μετρητών/πιστωτικών καρτών
- Κανονισμοί Υγείας & Ασφάλειας
- Διαχείριση Φιλοξενίας / Τουρισμόςκατά προτίμηση
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών, διαμονή σε πλήρως εξοπλισμένα διαμερίσματα, ημερήσια γεύματα, ευχάριστο εργασιακό περιβάλλον, υποστηρικτική διοίκηση, εκπαίδευση και επαγγελματική ανάπτυξη, εξαιρετικές ευκαιρίες εξέλιξης καριέρας.
Περιγραφή Θέσης
Job Responsibilities:
Oversee the front office during the overnight shift,
Provide a friendly & warm welcome and service to all guests,
Maintain the main lobby and front desk in a professional order,
Demonstrate exceptional guest service, being proactive in all guests’ requirements & requests, with their prompt & successful resolution,
When aware of guest complaints, intervenes to assist the guest with their complaint and takes measures to resolve the issue,
Ability to answer guest calls and handle them appropriately,
Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone,
Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest,
Settle bill accurately through credit card or cash transaction,
Follow all relevant Health & Safety department regulations & all guest service guidelines,
Perform end of day duties and prepare reports.
Job Requirements:
Previous experience of 2 years in a similar position within a 5* property,
Degree in Hospitality / Tourism (desirable),
Computer literacy & knowledge of Hospitality PMS software OPERA (desirable),
Fluency in English & Greek is required,
The knowledge of a second language will be considered as an asset (especially if Mandarin),
Excellent personal presentation,
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems,
Strong communication and interpersonal skills.
Teamwork spirit,
Works harmoniously and professionally with co-workers and supervisors,
Katikies Offers:
Competitive compensation package based on qualifications and experience,
Accommodation at fully equipped apartments,
Daily meals,
Pleasant working environment,
Supportive management,
Training and career development,
Excellent opportunities for career progression.
Should you wish to be a member of our team, please send us your CV along with the respective job code of interest and a photo of yourself at hr@katikies.com
All applications will be treated in the strictest confidentiality.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.