Τι θα κάνεις
- Ελέγχεις αποτελεσματικά και φιλικά την άφιξη των επισκεπτών χρησιμοποιώντας το όνομά τους όταν είναι δυνατό
- Αναθέτεις το ζητούμενο τύπο δωματίου και χρεώνεις τη σωστή τιμή
- Φροντίζεις για την παράδοση αποσκευών στο δωμάτιο των επισκεπτών
- Παρέχεις τα σωστά κλειδιά στους επισκέπτες
- Διαχειρίζεσαι όλες τις αλληλεπιδράσεις με τους επισκέπτες με φιλοξενία και επαγγελματισμό, ανταποκρίνεσαι σε ειδικά αιτήματα και επιλύεις παράπονα
- Ανταποκρίνεσαι με ακρίβεια και έγκαιρα σε όλα τα αιτήματα των επισκεπτών δια ζώσης ή τηλεφωνικά
- Χρησιμοποιείς διάφορα συστήματα Πληροφορικής ξενοδοχείου για check in/out, αναφορές και διαχείριση δωματίων
- Διαχειρίζεσαι κρατήσεις, αλλαγές και ακυρώσεις εκ μέρους του τμήματος κρατήσεων όταν απαιτείται
- Απαντάς σε κλήσεις επισκεπτών και τις διαχειρίζεσαι κατάλληλα
- Ολοκληρώνεις τη διαδικασία check out, συλλέγεις κλειδιά, επιβεβαιώνεις την ικανοποίηση, καταχωρείς καθυστερημένες χρεώσεις και παρουσιάζεις τον λογαριασμό
- Τακτοποιείς λογαριασμούς με πιστωτική κάρτα ή μετρητά
- Διαχειρίζεσαι ταμείο, κάνεις ρευστότητα, ανταλλάσεις συνάλλαγμα και τακτοποιείς συναλλαγές στο τέλος της βάρδιας
Βασικές προϋποθέσεις
- Έλεγχος άφιξης και αναχώρησης επισκεπτών και Διαχείριση κρατήσεων
- Φιλοξενία και επαγγελματισμός με και επίλυση παραπόνων
- Χρήση συστημάτων πληροφορικής ξενοδοχείου και διαχείριση πολλαπλών εργασιών σε περιβάλλον υψηλού φόρτου
- Επικοινωνία με επισκέπτες τηλεφωνικά και από κοντά
- Διαχείριση μετρητών και τραπεζική αποκατάσταση
- Άπταιστα Αγγλικά και Άπταιστα Ελληνικά
- Δεξιότητες διαπροσωπικής επικοινωνίας και Εμφάνιση και παρουσίαση
Παροχές
- Ανταγωνιστικός μισθός, διαμονή, καθημερινά γεύματα, υποστηρικτική διοίκηση, εκπαίδευση και επαγγελματική εξέλιξη, ευκαιρίες προαγωγής.
Περιγραφή Θέσης
Job Responsibilities:
Check in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged.
Arrange for luggage to be delivered to guest room
Issues correct keys to the guest.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone.
Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Accept reservations, changes, and cancellations on behalf of Reservations when required.
Ability to answer guest calls and handle them appropriately.
Check out guest at end of stay.
Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest.
Settle bill accurately through credit card or cash transaction.
Maintain a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency.
Reconcile all transactions at the close of each shift.
Job Requirements:
Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
Fluency in English & Greek is required.
The knowledge of a second language will be considered as an asset (Especially if Mandarin).
Strong communication and interpersonal skills.
Excellent personal presentation.
Works harmoniously and professionally with co-workers and supervisors.
Katikies Offers:
Competitive compensation package based on qualifications and experience.
Accommodation at fully equipped apartments
Daily meals
Pleasant working environment
Supportive management
Training and career development
Excellent opportunities for career progression
Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.com
All applications will be treated in the strictest confidentiality.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.