Τι θα κάνεις
- Παρέχεις υπηρεσίες βάσει προτύπων fine dining
- Εφαρμόζεις τεχνικές προτεινόμενης πώλησης και upselling προσαρμοσμένες στους πελάτες
- Διαχειρίζεσαι παράπονα και προβλήματα πελατών επαγγελματικά
- Τηρείς διαδικασίες υγιεινής σε όλους τους χώρους εργασίας
- Συνεργάζεσαι με το προσωπικό εστιατορίου και την κουζίνα
- Παρακολουθείς προκαθορισμένες διαδικασίες προετοιμασίας και εξυπηρέτησης
- Εξασφαλίζεις ότι τα αποθέματα προμηθειών βρίσκονται στο κατάλληλο επίπεδο
- Διαχειρίζεσαι διαδικασίες ταμείου και πληρωμών (POS, κάρτες, κουπόνια)
- Παρέχεις φιλική και επαγγελματική εμπειρία επισκεπτών σύμφωνα με τα πρότυπα LHW
Βασικές προϋποθέσεις
- 2+ χρόνια εμπειρίας
- Γνώση προτύπων εξυπηρέτησης σε fine dining και ορολογίας εστιατορίου, μπαρ και κρασιού
- Ικανότητα εφαρμογής τεχνικών προτεινόμενης πώλησης και upselling
- Διαχείριση παραπόνων πελατών με νοοτροπία εξυπηρέτησης
- Τήρηση διαδικασιών υγιεινής και ασφάλειας
- Εξοικείωση με συστήματα ταμείου (POS) και διαδικασίες πληρωμών
- Ικανότητα εργασίας σε απαιτητικό περιβάλλον με οργανωτικές δεξιότητες
- Συνεργασία με την ομάδα, επαγγελματική εμφάνιση και συμπεριφορά
- Εντοπισμός και επίλυση προβλημάτων, προσανατολισμός στην επίτευξη στόχων
- Αξιοπιστία, συνέπεια, προσοχή στη λεπτομέρεια
- Γνώση ελληνικών και αγγλικών
- Διαχείριση Φιλοξενίαςκατά προτίμηση
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών βάσει προσόντων και εμπειρίας, στέγαση και ημερήσια γεύματα, ευχάριστο περιβάλλον εργασίας με υποστηρικτική διοίκηση και ευκαιρίες επαγγελματικής εξέλιξης.
Περιγραφή Θέσης
Job Responsibilities
Always provide service according to fine dining standards,
Apply suggestive selling and upselling techniques adapted to guests and when required,
Handling complaints and issues of guests in a professional manner,
Always maintain outstanding hygiene to all work areas,
Cooperation with the rest of the restaurant employees and culinary team,
Monitoring pre - set and service procedures,
Ensure supplies are on a par stock level,
Process POS and payment procedures (visa-American Express-MC-gift vouchers),
Providing a friendly and professional guest experience according to LHW standards.
Required Qualifications
Min 2-3 years of experience in a similar position at upper-class hotels or restaurants,
Knowledge of restaurant, bar and wine terminology,
Customer service mentality and guest satisfaction driven,
Professional appearance and behavior,
Knowledge of hygiene and safety procedures,
Excellent POS knowledge,
Ability to work in a busy environment,
Ability to spot and resolve problems efficiently,
Excellent organizational skills,
Dynamic personality, with a team spirit,
Reliable and consistent,
Attention to detail,
Orientation to achieve goals,
Excellent command of both Greek and English. Any additional language knowledge is more than welcome,
Eagerness to develop skills and to evolve in the hospitality industry,
Possession of all health certificates required,
Degree/ diploma in the hospitality sector or related field will be considered a plus.
Katikies Offers
Competitive compensation package based on qualifications and experience,
Accommodation and daily meals,
Pleasant working environment,
Supportive management,
Training and career development,
Excellent opportunities for career progression.
Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.com
All applications will be treated in the strictest confidentiality.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.