warranty engineer (equipment components)

Our client is a leading multinational company operating in the heavy industry sector, committed to operational excellence, innovation, and sustainable asset management. To support its continued growth, we are seeking a Warranty Engineer (Equipment Components) to join its technical operations team.
You will be responsible for coordinating the repair and warranty management of critical mobile equipment components. Working closely with maintenance teams, suppliers, OEMs, warehouses, and external repair providers, you will ensure components are repaired, tracked, returned, and managed efficiently throughout their lifecycle, maximizing equipment availability and supplier performance.

Department:

Supply Chain

Project Location(s):

Central Macedonia

Education:

Engineering

You are responsible for

• Coordinate the repair and return cycle of major equipment components, ensuring alignment with inventory levels and maintenance schedules

• Manage warranty claims from initiation through resolution, negotiating credit notes and ensuring supplier commitments are fulfilled

• Define and monitor KPIs for OEMs and third-party service providers

• Maintain accurate records of repairable and returned components across warehouse and satellite storage locations

• Ensure proper handling, labeling, storage, and ERP tracking of components under repair or warranty

• Verify the receipt and proper storage of repaired or replacement components

• Negotiate and formalize commercial agreements related to repairs and warranty coverage with suppliers and OEMs

• Conduct regular supplier performance reviews, monitoring service levels, turnaround times, and contractual compliance

• Develop and implement RACI models and standardized methodologies to improve cross-functional collaboration

• Drive continuous improvement initiatives to optimize warranty processes and reduce repair turnaround times

• Maintain comprehensive documentation while developing strategies for obsolete and non-repairable components

• Support circular economy initiatives through effective component tracking, recovery, and lifecycle management

Your Education & Qualifications are

• Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, or a related technical discipline

• Minimum of 3 years of experience in warranty management, repair coordination, or component lifecycle management

• Experience within mining, heavy industry, or industrial maintenance environments will be considered a strong asset

• Good understanding of mobile equipment maintenance practices and component repair processes

• Experience working with SAP or similar ERP systems, including component traceability

• Advanced knowledge of Microsoft Office, particularly Excel

You are a professional with

• Strong communication and supplier negotiation skills

• Excellent analytical thinking, problem-solving, and organizational abilities

• Ability to collaborate effectively across multiple departments and external partners

• Proactive, results-oriented mindset with a strong sense of ownership and urgency

The company offers

• Competitive remuneration package

• Opportunity to join a leading multinational organization in the heavy industry sector

• Professional development and continuous learning opportunities

• Exposure to international suppliers, OEMs, and large-scale industrial operations

• Collaborative working environment focused on operational excellence and continuous improvement