itsm engineer

The role in more details:

• Platform Management: Oversee the daily operations of the ServiceNow platform, ensuring optimal performance and reliability, particularly in service desk environments.
• Development & Configuration: Design, develop, and implement ServiceNow applications, workflows, and automation solutions tailored to improve service desk operations.
• Technical Support: Troubleshoot and resolve technical issues related to ServiceNow configurations, integrations, and platform functionality.
• Collaboration: Partner with ITSM Consultants to ensure technical solutions align with business goals, especially within banking and telco contexts.
• System Monitoring: Continuously monitor system health, implementing enhancements to improve performance and user experience.
• Upgrades & Enhancements: Manage platform upgrades, patches, and the deployment of new features.
• Integration Projects: Assist in integrating ServiceNow with other IT systems and third-party applications to streamline operations.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.

To be successful at this role you need the following (hard and soft skills):

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 2 years of experience in ITSM engineering with a focus on ServiceNow and service desk operations.
• Previous experience in the banking or telecommunications sectors is highly desirable.
• ServiceNow Certified System Administrator is a plus.
• Strong knowledge of ITIL framework and ITSM processes.
• Proficiency in JavaScript, HTML, CSS, and web technologies relevant to ServiceNow development.
• Expertise in troubleshooting and resolving technical issues on the ServiceNow platform.
• Excellent problem-solving skills and attention to detail.
• Familiarity with ServiceNow modules like Asset Management, CMDB, and Knowledge Management, will be consider as a strong asset
• Experience with API integrations and scripting within ServiceNow or other ITSM platforms, will be consider as a strong asset
• Understanding of cloud technologies and their integration with ServiceNow, will be consider as a strong asset
• Exposure to Agile or DevOps methodologies is a plus.
• Effective communication and rapport building skills
• Ability to develop and deliver high quality services and solutions
• An extremely high work ethic
• Motivation for career progression and development
• Military Obligations completed

What’s in it for You?

At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:

• 🌈 Diverse and inclusive workplace
• 🏋️‍♂️ Friendly, Dynamic Working environment
• 💰 Competitive Salary & Bonus
• 🩺 Insurance Program for all GT members
• 👩‍🏫 Fully funded Training & Professional Qualifications
• 🏖 Extra Days-off: August Freedays, Volunteering Days, Early leave days
• 🏃🏽‍♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)
• 🎁 Exclusive Discounts: Special offers and discounts for employees
• 🚗 Company Car (depending on job level)

Ready to Go Beyond?

If you're imagining a career that’s anything but ordinary, then Grant Thornton Greece is the place for you! We don’t just do business as usual—we go beyond. Ready to take that leap?

Simply upload your up-to-date CV, hit "apply", and we’ll handle the rest! ✨

We are Grant Thornton. We go beyond business as usual, so you can too.

#WelcomeToMore #GoBeyondWithUs