application support specialist ( hrm software)
13 Αυγ 2026 · ENTERSOFTONE
Τι θα κάνεις
- Παρέχεις επίπεδο 2 τεχνική υποστήριξη για περίπλοκα προβλήματα λογισμικού σε εσωτερικές ομάδες και πελάτες
- Διαχειρίζεσαι και παρακολουθείς συστήματα CRM και Ticketing εξασφαλίζοντας έγκαιρες απαντήσεις και ποιοτικές λύσεις
- Δημιουργείς και διατηρείς τεχνική τεκμηρίωση όπως εγχειρίδια χρήσης και οδηγούς ρυθμίσεων
- Εκτελείς έλεγχο λογισμικού (QA) και αναλύεις σφάλματα για βελτίωση της απόδοσης συστημάτων
- Συνεργάζεσαι με ομάδες Προϊόντος και Έρευνας & Ανάπτυξης για τη στήριξη και εξέλιξη προϊόντων
- Συνεισφέρεις στη συνεχή βελτίωση εσωτερικών διαδικασιών και ροών εργασίας υποστήριξης
Βασικές προϋποθέσεις
- Level 2 τεχνική υποστήριξη σε λογισμικό HRM
- Διαχείριση συστημάτων CRM και Ticketing
- Σύνταξη και διαχείριση τεχνικής τεκμηρίωσης
- Έλεγχος λογισμικού (QA) και ανάλυση σφαλμάτων
- Αναλυτικές ικανότητες και ικανότητες επίλυσης προβλημάτων
- Επικοινωνιακές ικανότητες και ομαδικότητα
- Computer Science / Business Administration / related fieldκατά προτίμηση
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών, ιδιωτική ασφάλεια υγείας, υβριδικό μοντέλο εργασίας, ευκαιρίες mentorship, μεταφορά με λεωφορείο της εταιρείας, χρηματοδοτούμενη εκπαίδευση & ανάπτυξη και υπηρεσίες catering.
Περιγραφή Θέσης
We are looking for a motivated Application Support Specialist ( HRM Software) to join our dynamic and high-caliber team.
Your contribution to the success of the team
Provide Level 2 technical support, resolving complex software issues for internal teams and clients
Manage and monitor CRM & ticketing systems, ensuring timely responses and high-quality resolutions (SLA adherence)
Create and maintain technical documentation, including user manuals, configuration guides, and how-to articles
Perform testing (QA) based on specifications and analyze bugs to improve system performance
Collaborate with Product & R&D teams to support product evolution and translate business needs into technical requirements
Contribute to continuous improvement of internal processes and support workflows
Your Qualifications & Competencies
Bachelor’s degree in Computer Science, Business Administration, or a related field
Experience in software consulting, implementation, or support in HRMS or similar systems.
Hands-on experience with CRM systems and ticketing processes
Ability to write clear and well-structured technical documentation
Strong analytical and problem-solving skills
Good communication and teamwork skills, with a customer-focused mindset
Nice to have
Knowledge of SQL
Experience with Business Intelligence tools
Familiarity with HR/Payroll processes
Your Benefits:
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰Competitive remuneration package
❤️Private health insurance plan
🏠Hybrid working model
💯Opportunity to work alongside people who are always eager to mentor
🚍Transportation with company’s bus from central stations
📖 Funded training & development opportunities
🥪Catering food services
Περιγραφή Εταιρείας
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
Περιγραφή Εταιρείας
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.