housekeeping manager

The ideal candidate is a skilled professional, responsible for the daily shift operations of Housekeeping. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Requirements

Some of the responsibilities you will be entrusted with:

• Responsible for the overall finances of the housekeeping department, maximizing hotel profitability and management of expenses.

• Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs.

• Assists with the preparation and management of the department budget.

• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.

• Ensures sufficient room inventory is available and cleaned to maximize revenue.

• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.

• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.

• Works side by side with staff to train and model appropriate guest service standards.

• Conducts routine inspections of housekeeping operations to maintain standards.

• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees.

• Promotes collaboration and positive, professional work environment.

• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.

• Uses expertise to advise and implement changes to housekeeping operations as needed.

• Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.

Useful to have:

• 2+ years of progressive housekeeping management experience required.

• Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

What you will bring:

• Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.

• Ability to work under tight deadlines and adapt to changing circumstance

• A team player with a positive can-do attitude and a hands-on, results-driven approach

• Must be able to manage multiple priorities in a fast-paced environment.

Benefits

You will benefit from:

• Competitive remuneration package

• Dynamic and highly professional environment

• Continuous learning and development opportunities

• Friendly work environment