guest relations supervisor - domes aulus zante
5 Αυγ 2026 · Domes Resorts
Τι θα κάνεις
- Αναπτύσσεις στρατηγικές για την ενίσχυση της ικανοποίησης και της εμπιστοσύνης των πελατών
- Επιλύεις άμεσα και αποτελεσματικά τα ζητήματα και τα παράπονα των πελατών
- Παρέχεις εξατομικευμένη εξυπηρέτηση σε όλα τα σημεία επαφής με τους πελάτες
- Εκπαιδεύεις, εποπτεύεις και καθοδηγείς την ομάδα Guest Relations
- Διενεργείς αξιολογήσεις απόδοσης και παρέχεις εποικοδομητικά σχόλια
- Δημιουργείς θετικό και υψηλών προτύπων ομαδικό κλίμα
- Συνεργάζεσαι με άλλα τμήματα (καθαριότητα, συντήρηση, F&B) για την ικανοποίηση των αιτημάτων των πελατών
- Μεταφέρεις τις προτιμήσεις των πελατών στα σχετικά τμήματα
- Ετοιμάζεις αναφορές για την ικανοποίηση πελατών και την απόδοση των τμημάτων
- Προωθείς αναβαθμίσεις δωματίων και τις παροχές του ξενοδοχείου (εστιατόρια, μπαρ, σπα)
- Διατηρείς ακριβή αρχεία πελατών στο σύστημα διαχείρισης ξενοδοχείου
- Υποστηρίζεις την ανάπτυξη πολιτικών και διαδικασιών εξυπηρέτησης πελατών
Βασικές προϋποθέσεις
- Ηγεσία και διαχείριση ομάδας για την ομαλή λειτουργία και υψηλό επίπεδο εξυπηρέτησης
- Επικοινωνιακές δεξιότητες για τη διαχείριση αλληλεπιδράσεων με πελάτες και προσωπικό
- Γνώση κανονισμών υγείας και ασφάλειας
- Επίλυση προβλημάτων και αντιμετώπιση παραπόνων με επαγγελματισμό
- Δεύτερη γλώσσα και άριστη γνώση αγγλικής
- Χειρισμός property management systems (Opera) και λογισμικού ξενοδοχειακής διαχείρισης
- Διαχείριση Φιλοξενίας / Διοίκηση Επιχειρήσεωνκατά προτίμηση
Παροχές
- Ανταγωνιστικό πακέτο αμοιβών.
- Συνεχής εκπαίδευση και ευκαιρίες ανάπτυξης.
- Φιλικό περιβάλλον εργασίας.
Περιγραφή Θέσης
The Guest Relations Supervisor at Domes Resorts is responsible for ensuring exceptional guest experience by overseeing the guest relations team and managing guest interactions. This role involves enhancing guest satisfaction through personalized service, addressing concerns, and fostering a welcoming atmosphere. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for hospitality.
Some of the responsibilities you will be entrusted with:
Develop strategies to boost guest satisfaction and loyalty.
Resolve guest inquiries and complaints promptly and effectively.
Ensure personalized service across all guest touchpoints.
Train, supervise, and mentor the Guest Relations team.
Conduct performance evaluations and provide constructive feedback.
Foster a positive, high-standard team culture.
Liaise with departments (housekeeping, maintenance, F&B) to fulfill guest requests.
Communicate guest preferences to relevant teams.
Prepare reports on guest satisfaction and departmental performance.
Upsell room upgrades and hotel facilities (restaurants, bar, spa).
Maintain accurate guest records in the hotel management system.
Support development of guest service policies and procedures.
Requirements
Useful to have:
Bachelor’s degree/ Diploma in hospitality management, Business Administration, or related field preferred.
Proven experience in guest relations or customer service, in a luxury hospitality environment.
Knowledge of the English language, a second language will be considered a plus.
Proficiency with property management systems (Opera) and other hotel-related software.
What you will bring:
Strong leadership and team management abilities, ensuring smooth daily operations and a high standard of guest service across all departments within the division.
Excellent communication and interpersonal skills for managing interactions with both guests and team members.
Knowledge of health and safety regulations.
Ability to work in a fast-paced environment and handle pressure with professionalism.
Strong leadership skills to inspire and guide the personnel, while also demonstrating decisiveness and accountability.
A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges.
Ability to handle guest complaints with professionalism.
Benefits
You will benefit from:
Competitive Remuneration Package
Continuous Training & Development opportunities
Friendly Work environment
Περιγραφή Εταιρείας
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
Περιγραφή Εταιρείας
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.