guest relations agent for aulus chania

The Guest Relations Agent at Domes Resorts is responsible for creating a welcoming atmosphere for guests and ensuring that their stay is enjoyable and memorable. The Guest Relations Agent acts as a liaison between guests and the hotel team, addressing any inquiries or concerns while promoting hotel services and amenities. 

Some of the responsibilities: 

Promoting Hotel Services 

• Actively promote hotel amenities, services, and packages to enhance the guest experience. 

• Organize and facilitate guest engagement activities and events. 

• Upsell room upgrades and additional services to maximize revenue. 

• Promote Hotel Facilities such as restaurants, bars, spa etc. 

Complaint Resolution 

• Address guest complaints and issues efficiently, ensuring a swift resolution to maintain guest satisfaction. 

• Follow up with guests to ensure their concerns have been fully resolved. 

Communication 

• Maintain effective communication with other departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless service delivery. 

• Update guests on hotel services, special offers, and events. 

• Provide personalized assistance and respond promptly to guest inquiries and requests. 

Record Keeping 

• Maintain accurate records of guest interactions, feedback, and special requests in the hotel management system. 

• Prepare reports on guest satisfaction and service trends for management review. 

Concierge Services 

• Assist guests with reservations, recommendations for local attractions, dining, and transportation. 

• Coordinate special requests, such as room preferences, celebrations, or specific amenities. 

Requirements

Useful to have: 

• Bachelor’s degree/ Diploma in hospitality is preferred. 

• Previous experience in front office or guest services in luxury hospitality environment. 

• Knowledge of the English language, a second language will be considered a plus. 

• Proficiency with property management systems (Opera) and other hotel-related software. 

What you will bring: 

• Excellent communication and interpersonal skills for managing interactions with both guests and staff. 

• Ability to work in a fast-paced environment and handle pressure with professionalism. 

• Ability to resolve guest complaints or concerns effectively and promptly. 

• Quickly adjusting to changing guest expectations or operational challenges. 

• Managing multiple guest interactions or requests simultaneously while maintaining quality. 

Benefits

You will benefit from: 

• Competitive Remuneration Package 

• Continuous Training & Development opportunities 

• Friendly Work environment