guest relations agent - domes aulus zante

The Guest Relations Agent at Domes Resorts is responsible for creating a welcoming atmosphere for guests and ensuring that their stay is enjoyable and memorable. The Guest Relations Agent acts as a liaison between guests and the hotel team, addressing any inquiries or concerns while promoting hotel services and amenities.

Some of the responsibilities you will be entrusted with:

• Actively promote hotel amenities, services, and packages to enhance the guest experience.

• Organize and facilitate guest engagement activities and events.

• Upsell room upgrades and additional services to maximize revenue.

• Promote Hotel Facilities such as restaurants, bars, spa etc.

• Address guest complaints and issues efficiently, ensuring a swift resolution to maintain guest satisfaction.

• Follow up with guests to ensure their concerns have been fully resolved.

• Maintain effective communication with other departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless service delivery.

• Update guests on hotel services, special offers, and events.

• Provide personalized assistance and respond promptly to guest inquiries and requests.

• Maintain accurate records of guest interactions, feedback, and special requests in the hotel management system.

• Prepare reports on guest satisfaction and service trends for management review.

• Assist guests with reservations, recommendations for local attractions, dining, and transportation.

• Coordinate special requests, such as room preferences, celebrations, or specific amenities.

Requirements

Useful to have:

• Bachelor’s degree/ Diploma in hospitality is preferred.

• Previous experience in front office or guest services in luxury hospitality environment.

• Knowledge of the English language, a second language will be considered a plus.

• Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

• Excellent communication and interpersonal skills for managing interactions with both guests and staff.

• Ability to work in a fast-paced environment and handle pressure with professionalism.

• Ability to resolve guest complaints or concerns effectively and promptly.

• Quickly adjusting to changing guest expectations or operational challenges.

• Managing multiple guest interactions or requests simultaneously while maintaining quality.

Benefits

You will benefit from:

• Competitive Remuneration Package

• Continuous Training & Development opportunities

• Friendly Work environment