live chat/chat customer support agent
29 Ιουν 2026 · Cosmote e-Value
Περιγραφή Θέσης
Σε ένα περιβάλλον fintech & digital banking που εξελίσσεται συνεχώς, αναζητούνται Customer Support Agents για την υποστήριξη ψηφιακών υπηρεσιών πληρωμών και εφαρμογών digital wallet, με στόχο την παροχή μιας εξαιρετικής εμπειρίας πελάτη.
Κύριες Αρμοδιότητες
Υποστήριξη πελατών κυρίως μέσω chat ή live chat
Διαχείριση αιτημάτων που αφορούν:
συναλλαγές
πληρωμές
ζητήματα λογαριασμού
γενική λειτουργικότητα της υπηρεσίας/εφαρμογής
Παρακολούθηση και διεκπεραίωση καθημερινών operational διαδικασιών
Συνεργασία με διαφορετικές ομάδες για την παροχή άριστης εμπειρίας πελάτη
Απαραίτητα Προσόντα
Απολυτήριο Λυκείου
(σπουδές τριτοβάθμιας ή μεταλυκειακής εκπαίδευσης θα θεωρηθούν επιπλέον προσόν)Ολοκληρωμένες στρατιωτικές υποχρεώσεις
Ευελιξία σε κυλιόμενο πρόγραμμα εργασίας (βάρδιες)
Καλή γνώση Αγγλικών επιπέδου Β2 (Lower) με πιστοποίηση
Πολύ Καλή γνώση MS Office
Απαραίτητες Δεξιότητες
Πελατοκεντρική προσέγγιση
Κριτική σκέψη & συνεργατικότητα
Ικανότητα επίλυσης προβλημάτων
Εστίαση στο αποτέλεσμα
Ευελιξία και αποτελεσματική διαχείριση αλλαγών
Τι Προσφέρουμε
Εμπειρία σε ένα σύγχρονο περιβάλλον digital banking
Συστηματική εκπαίδευση σε προϊόντα & υπηρεσίες Εξυπηρέτησης Πελατών
Ανάπτυξη δεξιοτήτων μέσω αμέτρητων e-trainings
Συνεργασία με εξειδικευμένες ομάδες & επαφή με καινοτόμες τεχνολογίες
Υβριδικό μοντέλο εργασίας
Σταθερό μηνιαίο μισθό & πλήρη ασφάλιση από την 1η ημέρα
Προοπτικές εξέλιξης σε νέους ρόλους σε περιβάλλον που προάγει το personal growth
Δωρεάν Εταιρική σύνδεση κινητού & ειδικά πακέτα τηλεφωνίας
Ετήσια δωροεπιταγή σίτισης
Περιγραφή Εταιρείας
Who we are.
We have built a dynamic human centric culture that empowers our 7.000 member team to increasingly deliver results and success in everything that they do. At the heart of our organizations’ philosophy is a very humanised approach. The way we see things; no matter how much technology changes; our people will always be the most important part of the customer relationship excellence we seek to deliver. Evolving our expertise, increasing our knowledge and building a future – proofed skillset, means we’ll always deliver beyond what’s expected. At Cosmote eValue, we offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. We add value to every interaction, with every customer, every day.
Our company at a glance.
Headquartered in Greece, with 25 years of experience, Cosmote eValue, has been delivering Customer Experience and Relationship Initiatives to some of the region’s leading organizations.
We have expanded our operations to cover 20+ countries, with established presence in Greece, Romania, and Belgium. Our specialized team of 7.000 members works with over 80 commercial and governmental clients. Working side by side with our clients we’ve transformed the way in which they connect with and manage their customer relationships.
Empowering our family. Driving value.
We are a proud member of OTE Group of Companies, the largest technology company in Greece. It is one of the top listed companies with respect to capitalization on the Athens Stock Exchange and is also listed on the London Stock Exchange. Deutsche Telekom holds 51.7% of OTE’s share capital and the Greek State holds 7.4%. In 2022, OTE Group employed approximately 11,000 people in Greece.
Under the unified commercial brand COSMOTE and its key message “a better world, for all”, OTE Group offers a wide range of services: fixed-line and mobile telephony, broadband services, pay-TV and integrated ICT solutions. The Group is also active in maritime communications and real-estate, as well as in customer experience, e-payments, online food delivery and the digital insurance market. Abroad, the Group operates in the mobile telecommunications market of Romania.
Empowering Εxcellence. Driving value.
Throughout our exceptional growth one thing has never changed; this is the effort we put into each and every interaction we have with our clients. For us every connection we make is critical. Building excellence in the customer experience is what enables dynamic, long – lasting relationships that deliver growth both for today and tomorrow.
Περιγραφή Εταιρείας
Who we are.
We have built a dynamic human centric culture that empowers our 7.000 member team to increasingly deliver results and success in everything that they do. At the heart of our organizations’ philosophy is a very humanised approach. The way we see things; no matter how much technology changes; our people will always be the most important part of the customer relationship excellence we seek to deliver. Evolving our expertise, increasing our knowledge and building a future – proofed skillset, means we’ll always deliver beyond what’s expected. At Cosmote eValue, we offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. We add value to every interaction, with every customer, every day.
Our company at a glance.
Headquartered in Greece, with 25 years of experience, Cosmote eValue, has been delivering Customer Experience and Relationship Initiatives to some of the region’s leading organizations.
We have expanded our operations to cover 20+ countries, with established presence in Greece, Romania, and Belgium. Our specialized team of 7.000 members works with over 80 commercial and governmental clients. Working side by side with our clients we’ve transformed the way in which they connect with and manage their customer relationships.
Empowering our family. Driving value.
We are a proud member of OTE Group of Companies, the largest technology company in Greece. It is one of the top listed companies with respect to capitalization on the Athens Stock Exchange and is also listed on the London Stock Exchange. Deutsche Telekom holds 51.7% of OTE’s share capital and the Greek State holds 7.4%. In 2022, OTE Group employed approximately 11,000 people in Greece.
Under the unified commercial brand COSMOTE and its key message “a better world, for all”, OTE Group offers a wide range of services: fixed-line and mobile telephony, broadband services, pay-TV and integrated ICT solutions. The Group is also active in maritime communications and real-estate, as well as in customer experience, e-payments, online food delivery and the digital insurance market. Abroad, the Group operates in the mobile telecommunications market of Romania.
Empowering Εxcellence. Driving value.
Throughout our exceptional growth one thing has never changed; this is the effort we put into each and every interaction we have with our clients. For us every connection we make is critical. Building excellence in the customer experience is what enables dynamic, long – lasting relationships that deliver growth both for today and tomorrow.