We are currently hiring a customer-focused and detail-oriented professional to join our Customer Interaction Center (CIC) team within Nestlé Supply Chain.
This role is at the heart of our operations, ensuring seamless customer interactions and delivering best-in-class service to our Out-of-Home (OOH) customers. You will play a key role in driving operational excellence, enhancing customer satisfaction, and supporting continuous improvement initiatives.
Working closely with internal teams and customers, you will contribute to smooth day-to-day operations while elevating the overall customer experience through efficient processes and strong communication.

Position snapshot
Location: Nestlé Head Office, Greece
Reporting to: CIC OOH Team Leader
Contract: Permanent position

A day in the life…
Responsible for delivering an outstanding customer experience and supporting CIC operations by:

• Managing inbound and outbound customer interactions, including order processing

• Communicating promotions to enhance customer engagement and support sales growth

• Handling customer inquiries, requests, and claims with professionalism and a customer-first mindset

• Resolving order cycle exceptions to ensure smooth and efficient operations

• Supporting billing activities, including invoice and credit note management

• Maintaining SAP accuracy through timely and precise ticket updates

• Ensuring accurate customer data and CRM records

• Collaborating with cross-functional teams to resolve issues and improve service delivery

• Contributing to continuous improvement initiatives and team objectives

• Taking ownership of additional responsibilities based on business needs
  

What makes you successful

• Bachelor’s degree in Business, Supply Chain, or a related field

• Minimum 2 years of experience in Customer Service or Call Center environments

• Fluency in Greek and English

• Strong computer literacy, including Microsoft Office tools

• Customer-centric mindset with strong communication and problem-solving skills

• Ability to manage multiple priorities and thrive in a fast-paced environment

• Strong collaboration skills and team spirit

• Experience with Power BI, SAP, or AI tools will be considered a strong advantage
  

Why you should apply 
Enjoy the wide range of Nestlé benefits such as:

• competitive salary & performance bonus

• meal vouchers

• comprehensive Pension, Health Care & Life Insurance programs

• increased Parental leaves for both caregivers and Baby Support plan

• Flexible Work policy

• Wellbeing and Recognition days off

• “Bring Your Pet At Work” & Pet Support plan

• free car parking

• in-house restaurant and mini market

• participation to health and wellness activities and much more