it support engineer

The IT Support Engineer is responsible for providing technical support to end-users, resolving IT-related issues, and maintaining computer systems and networks. This role involves troubleshooting hardware and software problems, installing and configuring IT equipment, and ensuring a high level of customer satisfaction.

Responsibilities

• Provide technical assistance to end-users, addressing hardware, software, and network issues. Respond to support tickets and ensure timely resolution

• Diagnose and resolve technical problems related to computer systems, networks, printers, and other IT equipment. Escalate complex issues to senior IT staff when necessary.

• Install, configure, and maintain computer hardware, operating systems, and software applications. Perform routine system updates and software installations.

• Assist with network setup and maintenance, including routers, switches, and wireless access points. Troubleshoot network connectivity issues.

• Set up new stores and warehouses from procurement to on-site delivery of the project.

• Set up new user accounts, configure workstations, and ensure proper access rights. Deactivate user accounts upon off-boarding.

• Maintain accurate records of IT support activities, including support tickets, equipment inventory, and configuration details. Update IT documentation as needed.

• Collaborate with other IT team members to address technical issues and improve IT support processes.

• Provide excellent customer service and ensure a positive user experience. Follow up with end-users to confirm issue resolution and gather feedback.

• Follow IT security policies and protocols to ensure data protection and compliance with industry regulations. Report security incidents or vulnerabilities to senior IT staff.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Experience in a similar role will be considered as an asset.

• Strong knowledge of computer hardware and software systems.

• Experience in troubleshooting and resolving technical issues.

• Knowledge of networking concepts and protocols.

• Excellent communication and problem-solving skills.

• Ability to work independently and collaboratively in a team environment.

Benefits

• Competitive compensation package & performance bonus

• Health & Life Insurance Program

• Career development opportunities & education programs

• Enhanced academic advancement opportunities through ourestablished university partnerships (with discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College)

• Integrated health & well‑being support for all employees,including free diagnostic tests at Euromedica diagnostic centres and seamlessaccess to a mental health platform

• One day off, part of our"parents’ day off" program — offered specifically for the first day of school

• Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores)

• Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras!