customer service representative (german)

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

• Handle high amounts of live chat and phone calls

• Identify and evaluate customers’ needs to deliver satisfaction

• Provide accurate, valid and comprehensive information 

• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

• Follow communication procedures, guidelines, and policies

• Go the extra mile to engage customers

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative

• Fluency in English and German is required to be able to coordinate with overseas partners and stakeholders

• Willing to work weekends and irregular hours which will include night shifts

• Strong ability in using IT for professional use and can handle somewhat technical queries from customers

• Exceptional written communication skill and a good listener

• Ability to multi-task, prioritise, and control time effectively

• Knowledge of the cryptocurrency/blockchain field is a big plus

• Multi-lingual capability is a big plus

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)