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The ServiceNow ITOM Engineer is responsible for designing, implementing, and optimizing IT Operations Management (ITOM) solutions within the ServiceNow platform, ensuring seamless integration with Azure cloud and on-premise infrastructure. This role focuses on improving service visibility, automation, and operational efficiency by leveraging Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management capabilities.The ITOM Engineer collaborates with stakeholders, platform architects, and IT operations teams to enhance Configuration Management Database (CMDB) accuracy, automate IT operations, and drive service reliability improvements. This position reports to the ServiceNow Technical Lead and plays a critical role in advancing ITOM capabilities to support enterprise IT and cloud strategies.YOUR KEY RESPONSIBILITIES:ITOM Solution Design &amp; Implementation• Configure and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.• Design and maintain an accurate and high-quality CMDB, ensuring proper data integrity and relationship mapping.• Integrate Azure cloud services (e.g., Azure VMs, Storage, Networking) with ServiceNow ITOM for real-time visibility and automation.• Develop event correlation and monitoring solutions using ServiceNow Event Management, integrating with tools like Azure Monitor, Dynatrace, and other observability platforms.• Implement Orchestration workflows to automate IT operations tasks, reducing manual efforts and improving operational efficiency.Technical Expertise &amp; Troubleshooting• Analyze business and IT requirements, translating them into scalable ITOM solutions.• Troubleshoot and resolve issues related to ITOM configurations, integrations, and CMDB.• Ensure adherence to ServiceNow best practices, security standards, and compliance requirements.• Optimize Service Mapping and Discovery schedules for performance and accuracy.Collaboration &amp; Stakeholder Engagement• Work closely with infrastructure, cloud, and application teams to ensure seamless integration between ServiceNow ITOM and Azure cloud.• Provide technical guidance and expertise to support teams using ServiceNow ITOM solutions.• Assist service owners and ITSM teams in leveraging ITOM insights for improved incident, problem, and change management.Continuous Improvement &amp; Innovation• Stay updated with ServiceNow releases, Azure cloud advancements, and ITOM best practices to continuously enhance the platform.• Identify and implement automation opportunities to improve service reliability and reduce manual intervention.• Contribute to ServiceNow platform governance, ensuring ITOM aligns with enterprise architecture and business objectives.Documentation &amp; Knowledge Sharing• Maintain technical documentation, including CMDB models, ITOM configurations, workflows, and integration details.• Conduct training sessions and knowledge sharing to enhance ITOM awareness across IT teams.• Support audits and compliance activities, ensuring proper documentation of ITOM processes.ARE THESE YOUR SECRET INGREDIENTS?• University Degree in computer science or equivalent.• 3-5 years of experience in ServiceNow ITOM implementation and configuration.• Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.• Strong understanding of Azure cloud services and their integration with ServiceNow ITOM.• Proficiency in networking concepts, including IP addressing, DNS, firewalls, and load balancers.• Experience with Windows and Linux system administration.• Knowledge of SQL and database technologies for data processing within ServiceNow.• Proficiency in scripting languages such as JavaScript, PowerShell, Python, or Bash for automation.• Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.• Certified System Administrator (CSA) and ITOM Implementation Specialist certifications.• Experience working in enterprise environments, with exposure to multi-cloud architectures.• Understanding of CMDB data models, relationship mapping, and best practices.• Experience integrating ServiceNow with Azure Monitor, Dynatrace, or other observability tools.• Familiarity with ITIL processes, particularly Incident, Problem, and Change Management.• Exposure to automation frameworks for cloud and IT operations.

ServiceNow ITOM Engineer

As a&nbsp;Technical Lead - Commercial IoT&nbsp;within Digital &amp; Technology Platforms Services (DTPS) you will architect, lead, and deliver scalable and secure IoT solutions tailored for commercial environments. In this role, you will oversee the design and integration of IoT systems that enhance operational efficiency, enable real-time analytics, and drive data-informed decision-making across various commercial domains.You will work closely with product managers, hardware engineers, data engineers, cloud architects, and external vendors to build robust solutions that span edge devices, connectivity, cloud platforms, and front-end applications.YOUR KEY RESPONSIBILITIES<ul><li>Lead full‑cycle delivery of IoT solutions across commercial equipment (coffee machines, vending, coolers, post‑mixes, etc.).</li><li>Architect scalable systems integrating edge devices, gateways, Azure cloud, and applications.</li><li>Define technical requirements, use cases, and roadmaps with product stakeholders.</li><li>Mentor engineering teams across firmware, backend, cloud, and mobile/web.</li><li>Guide hardware/software integration including sensors, controllers, and embedded devices.</li><li>Ensure data pipeline accuracy from telemetry to cloud storage and analytics.</li><li>Champion security, scalability, and interoperability across the IoT ecosystem.</li><li>Maintain technical documentation, perform code reviews, and ensure QA standards.</li><li>Coordinate with vendors and manufacturers on solution integrations.</li><li>Select and manage communication protocols such as MQTT, CoAP, and HTTPS.</li><li>Handle performance optimization, troubleshooting, and deployment support.</li><li>Ensure high‑quality vendor deliverables and smooth transition to support.</li><li>Identify dependencies across Commercial IoT initiatives.</li><li>Act as a senior developer for complex tasks and lead by example.</li><li>Collect vendor feedback to drive continuous improvement and delivery maturity.</li><li>Automate build and deployment processes to support CI/CD frameworks.</li><li>Collaborate with DevOps, Product Managers, and Architects to define specs, refine backlog items, and estimate effort.</li></ul>ARE THESE YOUR SECRET INGREDIENTS?<ul><li>Bachelor’s or Master’s in Computer Science, Electronics, Electrical Engineering, or related field.</li><li>5+ years in software/firmware/database development, including 2+ years in technical leadership.</li><li>Hands-on experience with embedded systems, edge computing, data streaming, and storage.</li><li>Knowledge of IoT protocols (MQTT, CoAP, HTTPS).</li><li>Experience with cloud platforms and services.</li><li>Strong skills in data processing, SQL, and API integration.</li><li>Proficiency in languages like C/C++, .NET, Python, JavaScript, or Node.js.</li><li>Understanding of IoT, cloud, and data security best practices.</li><li>Experience with CI/CD, DevOps, and agile delivery.</li><li>Strong problem-solving, communication, and leadership capabilities.</li><li>Familiarity with AI/ML for IoT analytics or edge intelligence.</li><li>Awareness of compliance frameworks (GDPR, ISO 27001, energy standards).</li><li>Background in startup/scale-up or product-driven environments.</li></ul>

Tech Lead – Commercial IoT

We are looking for a skilled and motivated .NET Developer to join our team and contribute to the enhancement and modernization of our internal applications. As a core member of our development team, you’ll work on impactful software solutions that support our sales and customer management functions in the beverage industry.YOUR KEY RESPONSIBILITIES:Development and Code Enhancement:• Participate in designing, developing, testing, and deploying software features and components.• Enhance existing .NET applications to improve usability, maintainability, and performance.• Collaborate with business analysts and team leads to understand requirements and implement robust technical solutions.Application Modernization:• Contribute to the implementation of CI/CD pipelines for efficient build and deployment cycles.• Embrace test-driven development (TDD) practices to boost code reliability.• Use tools such as SonarCloud and Aquasec to support quality and security standards.Technical Proficiency:• Proficient in .NET Framework, C#, ASP.NET, and RESTful APIs.• Experience with web technologies such as ASP.NET Core, Blazor, Angular, or React.• Solid understanding of OOP principles, software design patterns, and coding best practices.• Exposure to cloud environments (preferably Azure) and container tools like Docker or Kubernetes.Team Collaboration:• Work closely with fellow developers, UX designers, product owners, and analysts.• Participate in code reviews, collaborative debugging, and shared libraries integration.• Communicate technical ideas clearly to both technical and non-technical stakeholders.Problem-Solving and Innovation:• Contribute to solving technical challenges with a proactive mindset.• Stay current with the evolving .NET ecosystem and industry tools.• Suggest enhancements that improve system scalability and maintainability.ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s degree in Computer Science, Engineering, or a related field.• 2–4 years of hands-on experience with .NET and Visual Studio.• 2–4 years of hands-on experience with React.• Understanding of REST APIs, clean code practices, and documentation standards.• Strong analytical and problem-solving abilities.• Experience with Git, Azure DevOps, or similar version control and CI/CD tools.• Awareness of cloud-native development principles.• Knowledge of basic security standards and code vulnerability scanning tools.• Fluency in English (written and verbal)

.NET Developer - Full Stack

We are seeking a Platform Architect to drive the strategy and architecture of our Employee Experience Products, including the Employee Productivity Portal, Talent Management &amp; Acquisition, Learning &amp; Development and Employee listening solutions. In this role, you will define technology roadmaps, ensure solutions align with business goals, and oversee end-to-end product lifecycle management from design to maintenance. You will lead platform architecture governance, evaluate vendor solutions, and ensure quality through testing and integration. This position requires a strategic thinker with strong technical expertise and the ability to translate business needs into scalable, fit-for-purpose technology solutions.DELIVERS ON CAPABILITIES:• Full adoption of Software Development Life Cycle (SDLC) in an agile environment (SAFe / DevSecOps);• Joint ownership of Digital Platform roadmap with the Product Manager; Innovation to enrich the platform• Platform Architecture &amp; Design in alignment with the Digital Platform roadmap, Enterprise Architecture &amp; TOGAF framework;• UI/UX Design• Platform Development &amp; Configuration• Digital Platform Integration with other Platforms;• Collaboration &amp; knowledge sharing with Enterprise and other downstream &amp; upstream Platform Architects• Platform Quality Assurance &amp; Testing• Digital platforms security, integrity, Solution &amp; Infrastructure Interfaces• Vendor management• Business Partnering including supporting adoption KEY OUTCOMES:• Develop and align Digital Platform roadmap with Product Manager and Enterprise Architecture• Develop &amp; integrate Product &amp; Platform Enablers roadmaps• Design guidelines for Product Development• Optimal design solutions fitting into Enterprise Architecture; Maintaining the Digital Platform conceptual integrity over time• Technology/engineering know-how for programs and solution; Matching technology with customer needs• Optimal allocation of responsibilities to sub-platforms• Enabler Epics for sub-platforms, technology, security and interfaces• Capacity allocation for enablement• Enablers implemented (Define, explore, and support the implementation)• Verify that the digital platform as built as per the requirements• Architecting and implementing SharePoint solutions/websites, with a specific focus on enhancing employee engagement and collaboration using Viva Suite.• Oversee the website's development and launch, addressing any technical issues that arise promptly and effectively.• Accountable to secure the Solution Documentation is kept up-to-date. ARE THESE YOUR SECRET INGREDIENTS?• Minimum 5 years of experience in at least one core module of the Microsoft Office productivity suite (e.g., SharePoint, Yammer, Teams, Azure).• 1+ years of experience with Microsoft PowerPlatform.• Copilot experience or familiarity with MS search &amp; Gen AI search.• Modern (New) SharePoint experience as an architect with global navigation &amp; hub structure for intranet/employee experience portal.• Part of a companywide reboot of internal communication, collaboration or digital employee experience• Viva or Yammer experience as an architect, including experience with MS Adaptive Cards.• Azure AI search• Experience with Workday, SAP adaptive cards would be considered an asset.

Platform Architect - Employee Experience (SharePoint, Viva)

You have the opportunity to join Coca-Cola HBC's transformative trade marketing journey, where we are launching a cutting-edge promotion management platform designed to revolutionize trade spending, market investments, and overall market impact.A Product Functional Expert for Trade Promotions Management product within Digital &amp; Technology Platforms Services (DTPS) acts as the key player in analyzing the business requirement, writing technical &amp; functional specifications &amp; proposing solution design to build &amp; deliver a digital product that meets business expectations. They ensure long-term solution design stability, maintainability, compliance &amp; data integrity according to the CCH landscape &amp; standards.YOUR NEW KEY RESPONSIBILITIES:<ul><li>Contribute to the product lifecycle together with the product manager from conception to retirement (Business, information, data, systems, financials, delivery &amp; maintenance). Help product manager in driving backlog prioritization and sprint objective definition</li><li>Collaborate with business and analyses requirements. Turn them into functional/technical specifications, including effort estimation.</li><li>Configuration and customization of the Product, achieved, in line with agreed architecture and, where needed, in collaboration with developers. Consistency of master data, transactional data ensured across systems in line with reporting needs</li><li>Integration across Products and between technology components conforms to best architecture practices and serves the business process needs</li><li>UI/UX solution aspects aligned with an expert/vendor, with product owner and Business stakeholders as well as Countries; A/B testing when appropriate</li><li>All product quality gates passed with demonstrated end-to-end quality engineering mindset; timely corrective actions carried out where applicable.</li><li>Regular and reliable releases to production achieved along best practices of DevSecOps, and with no business disruption.</li><li>Act as a role model, strive towards adding value and inspire all stakeholders to deliver beyond set objectives (agility &amp; speed).</li><li>Participate in complex (Cross-Stream, Cross Functional) discussions with stakeholders when determining the functional/technical requirements/capabilities needs to meet business goals. </li><li>Create a great working environment through a positive mind-set and can-do attitude in the project team </li></ul>ARE THESE YOUR SECRET INGREDIENTS?<ul><li>University Degree in a relevant area</li><li>3+ years’ experience with SAP S4, SAP OPPS, Promo Management Tools like SAP TPM and Xtel, D365 CRM</li><li>Hands-on design, configuration, testing and go-live experience with SAP S4, SAP OPPS, Promo Management Tools like SAP TPM and Xtel following company security standards.</li><li>Technical understanding of how various components are working together (e.g. API connectivity, middleware, etc.); understanding of cloud applications.</li><li>Awareness of various project management practices (waterfall, agile, hybrid) with working experience with Scaled Agile or similar frameworks being an advantage</li><li>FMCG Commercial business process awareness will be considered as an advantage</li><li>Proven ability to work in a multi-cultural environment.</li><li>Strong communication and influencing skills and English proficiency</li></ul>

Product Configuration Expert - Trade Promotions Management

As a D365 Customer Engagement (CE) Product Configuration Lead (PCL) you will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCL will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCL will work closely with the product team &amp; business partners to understand the business needs and transform them into technical and functional solutions.YOUR NEW KEY RESPONSIBILITIES:<ul><li>Consulting &amp; Requirement Gathering:<ul><li>Collaborate with the product team &amp; business partners to understand the business processes and requirements.</li><li>Provide guidance on best practices for implementing D365 CE solutions.</li><li>Works in close collaboration with DevOps Team, i.e. Product Managers and Solution Architects on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.</li></ul></li><li>System Implementation:<ul><li>Lead the configuration activities within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).</li><li>Configure and customize D365 CE modules &amp; Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements</li><li>Support of Developers in D365 development team to deliver the agreed scope of work</li><li>Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML)</li><li>Integrate D365 CE with third-party applications and legacy systems,&nbsp;where relevant and collaborate with integration teams to provide recommendations and support for configuration &amp; delivery</li><li>Troubleshoot and resolve complex technical issues that the development team encounters</li><li>Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.</li><li>Ensures creation &amp; maintenance of functional documentation in Azure DevOps Wiki</li></ul></li><li>Support &amp; Continuous Improvement:<ul><li>Provide post-implementation support, troubleshooting, and user guidance.</li><li>Suggest enhancements to improve solutions and optimize performance.</li><li>Works very closely with Solution and Platform Architects on Performance Improvements opportunities and new functionalities architecture.</li><li>Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem</li></ul></li><li>Collaboration:<ul><li>Build and maintain strong relationships with business &amp; technology stakeholders, ensuring satisfaction and successful delivery of solutions.</li><li>Provide support to the business team to plan &amp; execute change management and process improvements post-implementation.</li><li>Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle</li><li>Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.</li></ul></li></ul>ARE THESE YOUR SECRET INGREDIENTS?<ul><li>Bachelor's degree in Computer Science, Engineering, or a related field.</li><li>3-5 years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects</li><li>Proven experience in configuration of D365 Customer Engagement Apps and Mobile Apps</li><li>Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.</li><li>Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus.</li><li>Strong knowledge of D365 CE platform, including customization and configuration of Entity, Forms, Views, Business rules, Web Resources, Dashboards, Security Roles, Workflows, Relationships, Ribbon and Chart Customization.</li><li>Familiarity with the Power Platform (Power Apps, Power Automate, Power BI).</li><li>Кnowledge of programming languages such as C#, JavaScript or .NET.</li><li>Strong knowledge of data migration and integration tools, including Power Automate and Azure Logic Apps.</li><li>Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.</li><li>Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.</li><li>Excellent problem-solving, analytical, and troubleshooting skills.</li><li>Excellent communication skills and the ability to collaborate effectively in a team environment.</li><li>FMCG Commercial business process awareness will be considered as an advantage</li></ul>

Θέσεις Εργασίας Engineer Μαρούσι, Πληροφορική

servicenow itom engineer

Coca-Cola HBC

tech lead – commercial iot

Coca-Cola HBC

.net developer - full stack

Coca-Cola HBC

platform architect - employee experience (sharepoint, viva)

Coca-Cola HBC

product configuration expert - trade promotions management

Coca-Cola HBC

d365 product configuration lead

Coca-Cola HBC

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