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Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.The role will be responsible for managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any implied or hidden fraudulent activity. Is responsible to coordinate all relevant activities which may be required following both small- and large-scale accidents. Responsible as well, to manage effectively the communication with insurance companies and liaise with external experts such as loss adjusters and lawyers in order to timely investigate incidents and recovery of money from the party responsible for the loss. &nbsp;Responsibilities:<ul><li>Review and analyze information including coverage, liability, medical records and other documents as necessary in order to resolve claims</li><li>Analyze and determine value of claim to set case reserves adequately</li><li>Monitor and update allocation of claim reserves, every time you get more information on the progress</li><li>Analyze and evaluate relevant information essential in settling complex high-value liability and bodily injury claims</li><li>Accurately record any communication or activity relevant to the claim in the claim system notes</li><li>Assess with accuracy cases related to the matrix-fraud and take the necessary actions to limit fraudulent actions</li><li>Monitor the actions taken by the partners, according to their SLA.</li><li>Manage relationships, exchanges of information and documentation with the legal counterparty and Insurance Companies</li><li>Manage paper and electronic mail, and all other key documentation necessary for the claim file (police reports etc.) in and out</li><li>Provide support and guidelines to drivers involved in accidents</li><li>Maintain and keep updated all the data related to accidents (i.e. accident reports)</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens' General Rules and brand identity&nbsp;</li></ul>&nbsp;Qualifications and skills:<ul><li>University degree will be considered as an asset</li><li>At least 3 years of experience in claims handling</li><li>Good understanding of the insurance market</li><li>Knowledge of the insurance / automotive markets</li><li>MS Office</li><li>Very good command of English language, both verbal and written</li><li>Organizational skills</li><li>Customer oriented</li><li>Results oriented</li><li>Interpersonal and negotiation skills</li><li>Be able to work in teams</li></ul>

Claims Handler

<h2>Περιγραφή Θέσης</h2>Our People, Our Energy!&nbsp;The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.&nbsp;Starting with the role:Currently we are searching for a Talent Acquisition Specialist to run the end-to-end attraction and recruitment of candidates for junior to middle level positions in the organization and to promote Motor Oil as an employer of choice in the market.<h2>Κύριες Αρμοδιότητες Ρόλου</h2>During your day you will:<ul><li>Conduct end-to-end recruitment for junior to middle management roles, including CV screening, structured behavioral interviews, personality &amp; potential assessment and internal stakeholder alignment</li><li>Prepare, post, and manage internal and external job advertisements to meet the Group’s evolving recruitment needs</li><li>Manage interview scheduling, candidate communication, and psychometric testing logistics</li><li>Actively support the design and delivery of employer branding (EB) campaigns under the supervision of the Head of TA</li><li>Monitor and maintain recruitment data in SuccessFactors or other relevant HR systems; contributes to the generation of dashboards and reporting</li><li>Participate in career days, events, and targeted campaigns to strengthen the Group’s talent pipeline</li><li>Create proactively Talent poos for the main talent focus areas (operations, commercial, technology, finance etc.)</li><li>Coordinate with hiring managers and HR Managers (HRBPs) to ensure a seamless and timely hiring process, as well as a positive candidate experience</li><li>Adhere to group-wide recruitment strategy and processes and support continuous improvement initiatives</li></ul><h2>Κύρια Προσόντα</h2>What you need to stand out:<ul><li>Bachelor’s degree in Psychology, Business Administration, or other similar discipline</li><li>At least 3 years of experience in recruitment, preferably in a corporate or agency environment</li><li>Master’s degree in Human Resources, Organizational Psychology or MBA will be considered as a plus</li><li>Experience with hiring across multiple departments/sectors in specialists, junior and middle management positions</li><li>Solid understanding of structured behavioral interviews, psychometric assessment tools (e.g. SHL), and recruitment best practices</li><li>Experience with HRIS/ATS platforms, preferably SuccessFactors</li><li>Excellent command of the Greek and English language (oral and written)</li><li>Proficient use of MS Office tools</li></ul>&nbsp;<h2>Επιπλέον Χαρακτηριστικά</h2>&nbsp;<ul><li>Strong communication and interpersonal skills</li><li>Accountability and results orientation</li><li>Planning, organization and presentation skills</li><li>Ability to work individually and as part of a team</li><li>Flexibility and adaptability &nbsp;&nbsp;&nbsp;&nbsp;</li></ul>

Talent Acquisition Specialist

The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Mobility Operations & Replacement Services Agent

Currently, we are searching to hire a Digital Content &amp; Performance Specialist responsible for the e-commerce new business and revenue maximization through digital content creation &amp; curation.<h2>During your day you will:</h2><ul><li>Monitor shopping behavior across websites and apps, proposes and implement&nbsp;enhancements that ease the user journey and improve conversions, in collaboration with agencies, development and IT teams</li><li>Engage and coordinate&nbsp;marketing and design partners to deliver high-quality content that follows channel best practices and brand voice</li><li>Manage and optimize&nbsp;content per page type (homepage, landing pages, PLP, PDP, checkout etc.) and digital channels (email, SEM, SoMe)</li><li>Analyse, report and update&nbsp;traffic pages (i.e. homepage, category page)</li><li>Coordinate&nbsp;the rollout of campaign landing pages calendar</li><li>Actively participate&nbsp;in the QA/UATs processes for platform implementations</li><li>Perform&nbsp;CMS tasks and initiatives, collaborating closely with other internal teams such as product, operations and IT</li><li>Monitor competition activities and stay&nbsp;up to date with digital marketing content, SEO and UX trends and best practices to continually improve strategies and tactics</li><li>Propose content initiatives and content strategy in digital marketing campaigns, new digital content tools, and community-related actions</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Marketing, Business Administration or other related field</li><li>Master’s degree on Digital Marketing or other related field</li><li>At least 3 years’ experience on digital content and/or digital marketing roles for E-commerce retail</li><li>Hands-on experience of an e-Commerce platform (i.e. Shopify Plus, PrestaShop, Netvolution or any other CMS)</li><li>Knowledge of analytical tools for performance measurement (i.e. Google Analytics) mandatory requirement</li><li>IT literacy and excellent knowledge of MS Office</li><li>Fluency in English and Greek, both oral and written</li><li>Digital marketing and performance marketing experience will be considered as an asset</li></ul><h2>Key Skills/Attributes</h2><ul><li>Strong written and verbal communication skills</li><li>Self-motivated and creative</li><li>Teamwork spirit and collaboration</li><li>Strong analytical skills, and problem-solving ability</li><li>Project management skills, operating under tight deadlines</li><li></li></ul>

Digital Content & Performance Specialist

As a Hilti Store representative, you’ll look after our retail site in Marousi, serving local clients ranging from sole traders to large construction projects. It’s a busy, hands-on role, where you’ll demonstrate our products, cross-sell our software and services, and advise customers on the most innovative and cost-efficient solutions for their needs. You’ll have broad product knowledge across the complete Hilti catalogue, which opens lots of career options for the future. Between serving customers, you’ll carry out day-to-day processes like entering orders, receiving goods, accepting repairs and managing cash and inventories. Also you will be responsible for carrying out the processes relative to our Peak on Demand and Loan Tool services. The job holder needs to ensure total customer satisfaction and the promotion of the Hilti brand through successful operation and sales. • Customer Engagement: Welcome customers and prospects, fostering strong business relationships to build and maintain loyalty. • Exceptional Customer Service: Deliver the highest level of service through efficient order fulfillment, expert product knowledge, and personalized consultation. • Inventory and Order Management: Effectively manage product inventory, ensure smooth order flow, and optimize inventory steering to meet demand. • Team Collaboration: Build and maintain strong relationships with managers and team members to ensure seamless operations and a supportive work environment. • Customer Consultation: Provide individualized service by demonstrating and explaining the full range of products and services. • Product Presentation and Campaign Execution: Present products in a customer-oriented and professional manner while implementing and supporting marketing campaigns effectively. • Process Coordination: Execute and coordinate all essential operational processes. •Proactive Customer Outreach: Initiate proactive calls to engage with the existing customer base, ensuring continuous relationship building. • Inter-Store Support: Provide coverage and support for other Hilti Stores when required, demonstrating flexibility and teamwork. • Lead Generation: Identify potential leads and create actionable tasks based on customer interactions and insights.What You’ll Bring<ul><li>Bachelor’s degree, ideally in Business Administration, Marketing, or a related field</li><li>Retail/sales experience is highly preferred</li><li>Passionate about exploring and promoting new technological solutions</li><li>Strong communication skills with a personable, energetic approach</li><li>Proven ability to meet and exceed goals while building long-lasting client relationships</li><li>Proactive, collaborative, and team-oriented</li></ul>What’s In It for You<ul><li>Continuous investment in employee development across functions, geographies, and expert career paths.</li><li>Access to diverse trainings and promotion opportunities tailored to individual strengths.</li><li>Clear success criteria with jointly defined business and development goals.</li><li>Ongoing feedback, reviews, and coaching with team leaders.</li></ul>

Θέσεις Εργασίας Manager Εταιρικής Ταυτότητας Μαρούσι

claims handler

Ayvens

talent acquisition specialist

Motor Oil

mobility operations & replacement services agent

Ayvens

digital content & performance specialist

Motor Oil

hilti store representative - marousi

HILTI Ελλάς

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