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Internship

FullTime

OnSite

Primary functional management of Ortec Workflow Scheduling (OWS) software and handling the relationship with the software provider (ORTEC).Create and communicate weekly/monthly shift schedules for all IKOS Resorts, working together and coordinating departmental planners and hotel managers.Process systemically all scheduling requests, changes, leaves, substitutes, etc.Prepare system and planning cycle SOP and governance.Provide training to system users and provide first-line support towards colleagues (managers/planners) using the system (e.g. creating the rosters/schedules).Propose and implement improvement proposals considering new user requirements.What will you bring?Good analytical and managerial skills.Ability to prioritize issues and recommend solutions.Ability to work and cooperate with large and diverse teams.Ability to communicate clearly with various stakeholders in the organization.Some experience in shift planning or relevant software or ERP.Experience in Hotel daily operations and dynamics is a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Shift Planning Analyst

Support the Hotel Business Partner Manager by assisting with financial analysis, monitoring operational performance, and preparing reports and presentation materials for internal use.Assist the Manager in coordinating with Budget Holders and Operational Teams by providing data, tracking performance, and preparing variance summaries.Contribute to the preparation of budgets and forecasts by gathering data, checking accuracy of inputs, and performing initial analytical work.Support the month-end close process by comparing actual results to budget, identifying key variances, and preparing summary findings for the Manager.Carry out preliminary financial and operational analysis to help the Manager identify risks, opportunities, and areas for corrective action.Prepare ad-hoc reports and analysis based on requests from the Manager, and help ensure smooth communication between Finance and Hotel Operations by supporting the Manager with day-to-day follow-up and information gathering.What will you bring?Business Economics University Degree.2–4 years of professional experience in Big 4 Consulting, Transaction/Assurance Services, or in Financial Controlling/FP&amp;A roles. Strong Analytical skills are required.Understanding of Accounting, Tax and Finance Principles. Payroll knowledge will be considered as a plus.Excellent Communication is required (Greek and English).Advanced Excel and Power Point user experience is required.Strong Analytical and problem-solving skills, with the ability to work independently and in a team environment.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Finance Hotel Business Partner

Guest Services Management: Oversee front office operations including check-in, check-out to ensure smooth and exceptional service.Team Leadership: Recruit, train, supervise, and motivate front office employees, fostering a culture of professionalism and high performance.Operational Oversight: Monitor daily operations, ensure adherence to hotel standards, and resolve operational issues promptly.Guest Satisfaction: Handle guest complaints and feedback, implementing improvements to enhance overall guest experience.Coordination: Collaborate with other departments (housekeeping, maintenance, F&amp;B, etc.) to ensure seamless guest services.Reporting &amp; Analysis: Prepare performance reports, analyze guest feedback, and implement strategies to increase efficiency and satisfaction.Qualifications &amp; ExperiencePrevious experience as a Front Office Manager or similar role preferably in a 5* luxury hotel.Degree in Hospitality Management / Tourism.Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Fluency in English.Fluency in a second language (Russian, German, French).Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Front Office Manager 

Sales Strategy Development: Support department development strategy and its implementation. Identify target markets and potential clients to grow the resort’s customer base.Client Relationship Management: Performs general office duties to support S&amp;M (e.g. filing, sending emails, typing). Build and maintain strong relationships with existing and prospective clients and B2B including travel agents, corporate accounts, and individual guests. Provide exceptional customer service to enhance client satisfaction and loyalty (B2B &amp; B2C). Support the DOS/SM during the contracting cycle. Distributes special offers, price lists and promotional materials to the trade as instructed.Sales Presentations: Performs hotel site inspections or host fam trips with partners/clients as needed. Collaborate within Sani/Ikos Group presentations and site visits for potential clients, showcasing the resort's facilities and services. Attend hotel and industry related functions and tradeshows when required. Prepare customized proposals and contracts based on client needs and load contacts and sales call reports into CRM.Market Research: Provide feedback to management on market demands and guest preferences.Collaboration: Work closely with the marketing team to support promotional materials and campaigns. Collaborate with other departments to ensure seamless service delivery to clients.Reporting: Submits invoices in ERP, upload contracts and other documents in SharePoint. Maintain accurate records of sales activities and client interactions. Prepare regular reports on sales performance and forecasts for management.What will you bring?Education: University degree in Hospitality Business Administration, Economics, Communications, Marketing, or a related field (preferred).Experience: 2–3 years of proven experience in similar position.Technical Skills: Excellent knowledge of MS Office.Technical Skills: Excellent knowledge of Opera.Languages: Proficiency in English.Languages: Proficiency in German.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Sales Executive DACH market

Your main purposeSales Strategy &amp; Market Research: Support department development strategy and its implementation. Identify target markets and potential clients to grow the resort’s customer base. Provide feedback to management on market demands and guest preferences.Client Relationship Management: Deliver exceptional, personalized service to high-net-worth clients, VIPs, elite guests &amp; luxury B2B partners. Maintain accurate records of guest preferences, feedback, and prior requests in the guest profile system.Pre-Arrival Coordination: Collect pre-arrival requests of B2C/B2B customers with reserved Elite Portfolio accommodation bookings and communicate details to the respective Operations Team, following the Elite Portfolio communication workflow &amp; standards.Administrative &amp; CRM Support: Perform general office duties to support Sales (e.g. filing, sending emails, typing). Maintain accurate records of sales activities and client interactions in CRM. Submit invoices in ERP and upload contracts/documents in SharePoint.Sales Presentations &amp; Events: Perform hotel site inspections or host fam trips with partners/clients. Collaborate on Sani/Ikos Group presentations and site visits for potential clients. Attend hotel and industry-related functions and tradeshows when required.Cross-Department Collaboration: Collaborate with other departments (Reservations, Operations Teams) to ensure seamless service delivery to clients and B2B partners.What will you bring?Educational Background:&nbsp;University degree in Hospitality, Business Administration, Economics, Communications, Marketing, or a related field (preferred).Professional Experience: 2–3 years of proven experience in a similar position within the hospitality or luxury service sector.Technical Skills: Excellent command of MS Office applications and Opera system.Language Skills – English:&nbsp;Language proficiency in English (mandatory).Language Skills – Additional: Proficiency in a second language such as German, French, Spanish, or Russian (preferred).Industry Knowledge:&nbsp;Strong communication, organizational, and interpersonal skills with attention to detail and guest service excellence.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Sales Executive Elite Portfolio

The HR Manager supports the General Manager in all decisions relating to strategic, organisational, and operational people matters for a luxury hotel property. The role helps to drive organisational performance on the objectives of Quality (through effective recruitment, development, and engagement of capable and motivated team members), Performance (through performance management, reward and recognition), and Compliance (through compliant and efficient HR Operations, policies &amp; procedures).&nbsp;Key Responsibilities:<ul><li>Talent Development &amp; Employee Engagement</li><li>Serve as a Talent Development Ambassador by actively promoting and implementing learning initiatives.</li><li>Identify and nurture talent across departments, supporting career progression and succession planning.</li><li>Conduct regular performance appraisals and ensure personalized development plans for team members.</li><li>Drive employee engagement through creative internal communication, events, and activities, ensuring proactive follow-up on engagement survey results.</li><li>Handle employee relations and grievance issues with professionalism, fairness, and discretion.</li></ul>&nbsp;HR Strategy &amp; Business Partnering<ul><li>Collaborate with the General Manager and leadership team to deliver strategic HR initiatives aligned with business objectives.</li><li>Provide coaching and guidance to department heads on people management, organizational design, and workforce planning.</li><li>Develop and implement effective recruitment strategies for both senior-level and volume positions, ensuring timely hiring and smooth onboarding processes.</li><li>Support succession planning and talent pipeline development.</li><li>Compensation, Benefits &amp; Compliance</li><li>Analyze competitive market trends and implement effective compensation and benefits strategies.</li><li>Ensure compliance with all labor, immigration, and employment regulations.</li><li>Oversee payroll processes (internal and external) and ensure accurate and efficient HR administration.</li><li>Handle disciplinary procedures and legal matters with consistency and in alignment with company policies.</li></ul>&nbsp;HR Operations &amp; Leadership<ul><li>Lead and manage the HR team, ensuring efficient delivery of HR services including recruitment, payroll, and administration.</li><li>Plan and manage the annual HR budget, monitor personnel costs, and provide accurate reporting to local management and corporate headquarters.</li><li>Ensure full implementation of corporate and local HR policies and procedures.</li></ul>What we need :<ul><li>Proven work experience as a Human Resources Manager, preferably in the luxury hospitality industry. Good knowledge on the labor legislation.</li><li>Excellent communication, leadership skills and interpersonal skills.</li><li>Strong organizational and time management skills with the ability to manage multiple priorities.</li><li>Strong writing and record keeping ability for reports</li><li>Good computer and database skills</li><li>Demonstrated ability to handle sensitive information with discretion.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

Θέσεις Εργασίας Hotel Manager Μακεδονία

shift planning analyst

Sani / Ikos Group

finance hotel business partner

Sani / Ikos Group

front office manager

Sani / Ikos Group

sales executive dach market

Sani / Ikos Group

sales executive elite portfolio

Sani / Ikos Group

human resources manager

Miraggio Thermal Spa Resort

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