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Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.During a Typical Day, You’ll· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictateWhat You Bring to the Role· High school diploma or equivalent· 6 months or more of customer service and call center experience· Understanding, interpreting, and manipulating data for reportingWhat You Can Expect· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) &nbsp;Visit https://mybenefits.ttec.com/ for more information.

Dutch Speaking Specialist, Quality Assurance - Bilingual

As an e-Commerce Operations Manager, you will play a critical role in developing and scaling e-Commerce Operations within our Warehouse. By combining strong warehouse operations management with e-Commerce expertise, you will help build a robust, scalable, and customer-centric fulfillment operation aligned with Pet City’s quality standards and growth plans. Your strong organizational, problem-solving, and cross-functional collaboration skills—together with your hands-on experience in Warehouse and e-Commerce Operations and, of course, your love for pets—will help you thrive in this role!&nbsp;Key Responsibilities:• Manage the day-to-day operations of the e-Commerce Warehouse, ensuring smooth execution across Fulfillment, Last Mile, and Stock teams• Assign daily tasks, monitor team productivity, and ensure optimal workforce utilization• Ensure timely order fulfillment and strict adherence to agreed SLAs (Service Level Agreements)• Implement, monitor, and continuously improve Standard Operating Procedures (SOPs), ensuring consistency, quality, and operational excellence• Track, analyze, and improve key operational KPIs (productivity, order accuracy, on-time delivery, cost per order)• Act as a key point of contact between Warehouse Operations and the e-Commerce team, contributing to the development of the e-Commerce function within the warehouse• Collaborate closely with Customer Experience (CX) and Commercial teams to resolve operational issues impacting customer satisfaction• Identify inefficiencies, and improvement opportunities across processes, systems, and workflows• Support the development, training, and coaching of teams on processes, systems, and performance standards• Ensure compliance with Pet City’s quality standards, safety rules, and operational guidelinesRequirements:• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field• Minimum 3–5 years of experience in Warehouse Operations, Fulfillment, or e-Commerce Operations• Strong hands-on warehouse experience is essential; this role requires daily presence on the warehouse floor• Solid understanding of e-Commerce fulfillment operations (order picking, packing, last mile delivery, returns)• Experience working with KPIs, SLAs, and performance management• Familiarity with WMS, ERP systems, and operational reporting tools• Strong collaboration skills and ability to work cross-functionally with e-Commerce, CX, and Commercial teams• Strong organizational, problem-solving, and decision-making skills• Proactive mindset with a strong focus on continuous improvement and process development• Ability to work in a fast-paced, dynamic environment and manage operational complexity&nbsp;What we offer💶Competitive compensation package🎓Opportunities to learn and grow within a dynamic and fast-growing company💼Friendly and collaborative working environment💊Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners🩺 Private health insurance coverage🏷️Employee discounts on our products and services🚀Your professional and personal success is our commitment

e-Commerce Operations Manager

INTERSPORT Athletics S.A, member of FOURLIS Group, is the exclusive franchisee of INTERSPORT trademark in Greece, Cyprus, Bulgaria and Romania. Currently, we are looking for a Regional Senior Category Planner – Football &amp; Emerging Sports, to join our team!&nbsp;&nbsp;Are you passionate about football and ready to shape the future of sports retail? We're looking for an individual to lead the textile, footwear, and hardware categories across our region. This is a dynamic and strategic role where you’ll build market-relevant assortments, drive commercial performance, and elevate INTERSPORT’s brand positioning in football through consumer-centric, data-driven, and regionally tailored category management.&nbsp;&nbsp;Essential Duties and Responsibilities:&nbsp;<ul><li>Define and manage the end-to-end regional strategy for football textile, footwear, and hardware categories.&nbsp;</li></ul><ul><li>Align category plans with global brand direction and adapt to local consumer needs, market dynamics, and business objectives.&nbsp;</li></ul><ul><li>Identify commercial opportunities and white space in the market.&nbsp;</li></ul><ul><li>Own and optimize the seasonal category range plan.&nbsp;</li></ul><ul><li>Create orders to suppliers &amp; in ERP.&nbsp;</li></ul><ul><li>Coordinate stock planning, allocation, and replenishment across the region.&nbsp;</li></ul><ul><li>Communication with INTERSPORT's other countries, as well as with all domestic and foreign suppliers.&nbsp;</li></ul><ul><li>Ensure effective product placement in stores and online (planograms, segmentation, SKU planning).&nbsp;</li></ul><ul><li>Collaborate cross-functionally with key teams such as Marketing, Omni, VM, Logistics, to align assortment plans with business objectives&nbsp;</li></ul><ul><li>Manage various ad hoc projects&nbsp;</li></ul>&nbsp;Qualifications:&nbsp;<ul><li>Bachelor's degree&nbsp;</li></ul><ul><li>Proficient in Microsoft Office Suite&nbsp;&nbsp;</li></ul><ul><li>3-5 years working experience, preferably in the retail sector&nbsp;&nbsp;</li></ul><ul><li>Excellent communication skills in both Greek &amp; English (both verbal and written)&nbsp;</li></ul><ul><li>SAP experience&nbsp;</li></ul><ul><li>Solid knowledge of football culture, consumer behavior and product performance needs&nbsp;</li></ul>&nbsp;What you bring:<ul><li>Strategic thinking and business acumen&nbsp;</li></ul><ul><li>Strong numerical and analytical skills&nbsp;</li></ul><ul><li>Agile mindset and adaptability&nbsp;</li></ul><ul><li>True passion for football and product excellence&nbsp;</li></ul><ul><li>Business sense / Retail understanding&nbsp;</li></ul><ul><li>Accountability for high performance &amp; a team-first mentality.&nbsp;</li></ul>&nbsp;We offer:&nbsp;<ul><li>Career Growth: We invest in your professional development with continuous learning opportunities, mentorship programs, and clear career progression paths.&nbsp;</li></ul><ul><li>Comprehensive Benefits: We offer competitive compensation package, Bonus plan, health insurance, and other benefits to support your well-being.&nbsp;</li></ul><ul><li>Generous employee discounts in all Fourlis companies – INTERSPORT, IKEA, Foot Locker etc.&nbsp;</li></ul><ul><li>Inclusive Environment: We celebrate diversity creating an inclusive environment where everyone feels welcome and respected.&nbsp;&nbsp;</li></ul>&nbsp;&nbsp;We'd love to hear from you if you are a highly motivated and results-oriented individual with passion!&nbsp;Apply now and join us in shaping the beginning of a New Era!&nbsp;

Regional Senior Category Planner – Football & Emerging Sports

Our team is looking for a&nbsp;Warehouse Assistant&nbsp;to join forces with us and ensure that our operations are well-coordinated and productive.As a Warehouse Assistant, you will manage the daily flow of our warehouse &amp; ensure that it operates with optimum precision and efficiency.The position is based in&nbsp;Koropi&nbsp;- AthensWhat you'll do:<ul><li>Manage the placement of received merchandise orders and the monitoring of inventory in the warehouse.</li><li>Handle discrepancies between orders, documents, and received goods.</li><li>Ensure reliability of merchandise inventory through coordination of physical and accounting stock.</li><li>Execute merchandise receptions and conduct physical inventory counts.</li><li>Collect items and prepare orders for shipment.</li><li>Enter data into the system following guidelines and under the supervision of the warehouse supervisor.</li><li>Possess knowledge of the overall functioning of the purchasing and distribution warehouse.</li><li>Ability to stand in for the warehouse supervisor as needed.</li></ul>What You'll Need<ul><li>1-2 years of experience in a warehouse</li><li>Knowledge of warehouse software packages WMS, ERP, and MS Office proficiency</li><li>Experience in using RF scanner</li><li>Results-oriented &amp; goals-driven attitude</li><li>Basic knowledge of warehouse logistics</li><li>Fluent in Greek and English is a must</li></ul>What we offer:<ul><li>If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world🌎!</li></ul>Life @efood:At efood, no day is the same as the one before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?

Warehouse Assistant / Βοηθός Αποθήκης

The Cost Optimization Consultant plays a key role in identifying, analyzing, and implementing cost reduction strategies across business operations, supply chains, and technology portfolios. This role involves leveraging data-driven insights, process improvement methodologies, and financial analysis to deliver measurable savings while maintaining or improving service levels and quality. You will also act as a strategic advisor, translating complex AI capabilities into tangible business value, defining transformative roadmaps, and managing the delivery of AI-powered solutions across diverse industries.Key Responsibilities:Strategy &amp; Assessment:<ul><li>Conduct comprehensive spend analysis across departments (e.g., operations, procurement, IT, manufacturing, logistics, etc.).</li><li>Identify cost-saving opportunities through process re-engineering, vendor rationalization, and contract optimization.</li><li>Benchmark costs and performance metrics against industry best practices.</li><li>Develop and prioritize cost optimization initiatives with clear ROI projections.</li><li>Advise clients on AI strategy, identifying high-impact use cases and building actionable adoption roadmaps.&nbsp;</li><li>Act as the primary bridge between business stakeholders and technical teams to ensure AI solutions meet strategic goals.&nbsp;</li></ul>Implementation &amp; Execution:<ul><li>Lead or support implementation of approved cost-saving initiatives in collaboration with internal stakeholders.</li><li>Negotiate with suppliers, partners, or service providers to achieve target savings.</li><li>Drive efficiency improvements through automation, lean methodologies, or outsourcing strategies.</li><li>Establish monitoring mechanisms to track and sustain achieved savings.</li><li>Manage the end-to-end agile delivery of AI solutions, translating business needs into successful products.&nbsp;</li></ul>Financial &amp; Data Analysis:<ul><li>Build financial models to evaluate the impact of proposed changes on budgets, P&amp;L, and cash flow.</li><li>Use analytics tools (Excel, Power BI, Tableau, or ERP data) to identify cost drivers and trends.</li><li>Provide cost transparency dashboards and savings performance reports to leadership.</li></ul>Change Management &amp; Communication:<ul><li>Engage with cross-functional teams to ensure adoption of cost optimization measures.</li><li>Develop communication and training plans to embed cost-conscious culture across the organization.</li><li>Present findings and business cases to senior executives or clients in a concise, actionable manner.</li><li>Champion change management to drive user adoption of AI tools and foster a culture of innovation.&nbsp;</li></ul>QualificationWHO WE ARE LOOKING FOR:Required Skills and Qualifications:<ul><li>Bachelor's or Master's degree in Business Administration, Management, Data Science, Finance, Economics, Industrial Engineering, or a related field.</li><li>Minimum of 5 years of experience in IT cost optimization, IT financial management, or technology consulting.</li><li>Proven success in achieving measurable cost savings in IT operations (e.g., 10–25% OPEX reduction).</li><li>Experience in IT service delivery, cloud economics, or managed services environments.</li><li>Exposure to large-scale transformation programs involving automation, outsourcing, or cloud migration.</li></ul>Preferred Skills:<ul><li>Deep understanding of IT cost structures (labor, infrastructure, licenses, cloud, support).</li><li>Expertise in FinOps, TCO modeling, and IT cost transparency frameworks.</li><li>Strong analytical and financial modeling skills (Excel, Power BI, Tableau).</li><li>Familiarity with automation tools (UiPath, ServiceNow, AIOps platforms) and cloud platforms (AWS, Azure, GCP).</li><li>Excellent stakeholder management, communication, and executive presentation skills.</li><li></li><li>Proven success in achieving measurable cost savings in IT operations (e.g., 10–25% OPEX reduction).</li><li>Experience in IT service delivery, cloud economics, or managed services environments.</li><li>Exposure to large-scale transformation programs involving automation, outsourcing, or cloud migration.</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work ec.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Cost Optimization Consultant

The Head of Sales drives commercial performance, stabilises event operations, and builds a strong pipeline of qualified leads across all Scorpios locations. This role blends strategic sales &amp; events leadership with hands-on event execution, ensuring every guest experience aligns with the brand’s culture, values, and aesthetic standards. Acting as a cross-functional leader, the Head of Sales &amp; Events designs concepts, manages teams, and supports multiple verticals—including F&amp;B, wellness, and hospitality. This role requires a creative, non-traditional mindset to identify and expand commercial opportunities beyond conventional event spaces, transforming them into meaningful expressions of the Scorpios world. The Head of Sales &amp; Events establishes internal processes, trains and mentors local teams, serves as the central communication link between departments, and carries full revenue accountability—owning seasonal sales targets, driving performance, and leading lead generation, nurturing, and conversion efforts across all properties.Opportunities For All&nbsp;Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.ResponsibilitiesSales &amp; Lead Generation<ul><li>Develop and implement multi-location sales strategies to attract events, brand collaborations, wellness activations, retreats, partnerships, and F&amp;B experiences etc.</li><li>Build and maintain a strong lead pipeline through proactive outreach, networking, and strategic relationship management, including trade shows and industry events.</li><li>Manage client relationships from first contact through event execution, ensuring alignment with Scorpios’ brand values.</li><li>Guide teams to deliver personalized service while implementing effective sales strategies to maximize revenue.</li><li>Develop targeted outreach for key markets (EU, US, Middle East etc) and build relationships with agencies, planners, DMCs, and HNW networks.</li><li>Implement upsell and cross-sell initiatives across F&amp;B, hotel stays, wellness, and cultural programming.</li><li>Develop location-specific strategies aligned with market trends, ensuring local teams can execute effectively.</li></ul>Event Planning &amp; Execution<ul><li>Develop innovative concepts to drive sales activations and enhance engagement.</li><li>Oversee the full lifecycle of events, including planning, contracting, budgeting, logistics, and post-event evaluation.</li><li>Coordinate with all scorpios departments: F&amp;B, Operations, Music, PR/Marketing, and Guest Experience teams for seamless execution of the strategic sales and event plans.</li><li>Maintain consistency in event quality and brand presentation across all locations and scorpios properties.</li><li>Collaborate with third-party vendors to create a Scorpios vendor blueprint while ensuring operational alignment; in a global and local level.</li><li>Identify upsell opportunities during planning and execution to maximize revenue, for all scorpios locations.</li><li>Lead post-event commercial follow-up to secure repeat business and partnerships.</li></ul>Stabilisation &amp; Process Building<ul><li>Create templates, workflows, and communication flows to streamline processes.</li><li>Implement a CRM-driven strategy to track leads, client communication, follow-ups, and conversion metrics.</li></ul>Team and Training Development<ul><li>Train local teams on sales protocols, event standards, client communication, and brand ethos.</li><li>Mentor teams to ensure professionalism, storytelling, and service excellence.</li><li>Support onboarding on new members.</li></ul>Communication &amp; Cross-Functional Collaboration<ul><li>Serve as the communication bridge between departments involved in event creation and delivery.</li><li>Provide clear reporting on sales status, leads, contracts, and event outcomes.</li></ul>360° Lifestyle Brand Experience<ul><li>Create seamless multi-concept guest experiences across F&amp;B, Wellness and Hospitality.</li><li>Design bundled experience offerings to drive incremental revenue and increase average event value.</li></ul>Revenue &amp; Performance Management<ul><li>Own full event P&amp;L and ensure profitable execution.</li><li>Analyse sales performance and implement corrective strategies.</li><li>Monitor competitor pricing and market trends to adjust positioning and packages.</li><li>Collaborate with Finance on revenue forecasting and tracking.</li></ul>&nbsp;Rooms Commercial Strategy &amp; Performance<ul><li>Develop and execute room sales strategies for Scorpios hotel component.</li><li>Collaborate with Head of Hotels and Revenue teams on pricing, segmentation, and distribution channels.</li><li>Drive improvements in ADR, RevPAR, and occupancy across all openings and existing properties.</li><li>Identify commercial opportunities for peak periods, long stays, prepayment packages, and buyouts.</li></ul>Pre-Opening Sales<ul><li>Lead creation of sales materials (fact sheets, floor plans, rate cards, villa specifications, visual assets) in collaboration with Marketing team.</li><li>Lead creation of Sales Materials</li></ul>Distribution &amp; Agency Management<ul><li>Ensure Scorpios is accurately represented across GDS, the website, OTA-light channels, and agency platforms.</li><li>Manage relationships with luxury networks, DMCs, UHNW agencies, and travel advisors.</li></ul>Requirements&nbsp;<ul><li>Internal drive and willingness to work in a challenging, and fast-paced work environment</li><li>Sales-driven mindset with proven ability to convert leads into revenue</li><li>Strong negotiation skills, including pricing, contracting, and yield optimization</li><li>Strategic approach to sales planning, forecasting, and identifying new revenue streams.</li><li>Technical proficiency with CRM platforms (Salesforce, Revinate, HubSpot) and workflow tools (Asana)</li><li>Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team</li><li>High-achiever mindset with a sense of work perfectionism</li></ul>Benefits&nbsp;Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values diversity and is committed towards its employees.

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dutch speaking specialist, quality assurance - bilingual

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regional senior category planner – football & emerging sports

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warehouse assistant / βοηθός αποθήκης

efood

cost optimization consultant

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head of sales

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head of sales

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