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The role reports to the Retail manager and includes the below responsibilities:<ul><li>Manages operations in the regions/stores for which he/she is in charge and makes proposals for improving the process within the Operations department.</li><li>Organizes work and is responsible for the results of work in his/her team: defines KPIs, delegates tasks to associates, monitors the results of associates, motivates employees, develops knowledge of associates, implements company rules, informs employees about all news at regular monthly meetings and regular visits actions.</li><li>Implements and controls the implementation of the company’s strategy in order to ensure a high level of customer satisfaction in the region for which is he/she in charge.</li><li>In cooperation with retail manager sets and monitors the implementation of action plans in order to improve the work process at the regional level he/she leads.</li><li>Provides constructive feedback to other departments on operational challenges, sales improvement and overall performance improvement (range, stock, promotions, innovations, deliveries) for the region he/she manages.</li><li>He/she is responsible for the implementation of all standard operating procedures in retail stores in order to ensure the execution of all necessary activities and processes&nbsp;</li><li>Implements and controls all standards related to the appearance of the facility in the stores (hygiene, equipment, devices, visual merchandising…).</li><li>He/she is responsible for improving the work of retail stores through improvements in the work process, financial performance indicators and customer relations.</li><li>Plans and controls sales targets and costs for the region in charge in order to achieve the annual business plan.</li><li>Regularly monitors the inventory turnover ratio and makes suggestions to ensure that the values ​​are in line with the defined business plan.</li><li>Ensures and is responsible that the write-off and deficit are in accordance with the values ​​defined by the business plan – the rulebook for the region he leads.</li><li>He/she is responsible for the availability and high level of service that employees in retail stores provide to consumers, in order to attract more consumers and retain existing ones.</li><li>With his/hers work and undertaken activities, he/she improves the experience of buying consumers in stores.</li><li>He/she is responsible for monitoring and managing the schedule of employees in retail stores, their absences, transfers between stores, respecting all legally prescribed elements and informing Retail manager.</li><li>Provides full support, in all segments of work, new and renovated stores. Organizes all activities and all services related to the opening, renovation, and relocation of stores.</li><li>Provides support, trains and is responsible for employee training through referral to appropriate training, monitors improvements in daily work and provides feedback regarding their development&nbsp;</li><li>Monitors and identifies competition activities, accordingly, proposes new activities&nbsp;</li></ul>&nbsp;Key Requirements:<ul><li>A bachelor’s degree in marketing, business, or supply chain management.</li><li>At least 3 years of experience in Regional manager or similar roles</li><li>An excellent grasp retail and cosmetics market.</li><li>Possess great organizational, team leading and interpersonal skills.</li><li>Responsible, analytical, fast reacting and acting, able to work towards a common result for the appointed area.</li><li>Proficient in ERP&nbsp;</li><li>Driving license</li><li>Fluent in English&nbsp;</li></ul>

Regional manager

The Property, Network &amp; Maintenance Specialist is responsible for the efficient, compliant, and cost-effective management of Pandora’s store portfolio, including both Owned &amp; Operated (O&amp;O) stores and the Wholesale (WHL) network. The role covers lease management, new store openings, maintenance, suppliers, and daily store operations.The Specialist collaborates with the Country Manager and P&amp;N Manager to strengthen Pandora’s market position, build key relationships, identify business opportunities, and ensure local compliance. They also supervise construction and refurbishment projects, managing contractors, timelines, budgets, and quality standards.Main Responsibilities include :<ul><li>Support Country Manager and P&amp;N Manager in identifying suitable retail and WHL locations, trade/shopping/urban centers, store types, and ideal partners.</li><li>Explore market shifts and strategies to generate new sales opportunities.</li><li>Support negotiation of new business deals for O&amp;O and WHL stores.</li><li>Map potential WHL or franchise partners, assess business potential, and support contract negotiations.</li><li>Maintain relationships with real estate developers, landlords, and service providers.</li><li>Support preparation of investment profiles and ensure alignment with budgets and forecasts.</li><li>Coordinate operational setup for new or renovated stores, including inventory, POS materials, and store fit-out.</li><li>Align delivery schedules and installation timelines.</li><li>Verify store readiness for opening.</li><li>Collaborate with Visual, Area Managers, Retail Operations, and Property teams.</li><li>Update Opal and Property Tool databases for new openings.</li><li>Liaise with legal, accounting, and external parties for lease agreements and new accounts setup.</li><li>Set up and test engraving machines; manage software updates.</li><li>Create spending plans and direct debit mandates.</li><li>Monitor lease compliance and store standards.</li><li>Manage leases, renewals, and contract updates.</li><li>Coordinate maintenance, repairs, and improvement initiatives.</li><li>Supervise construction and refurbishment projects, select and manage contractors, monitor progress, and ensure quality, timelines, and budgets.</li><li>Ensure proper documentation and compliance with regulations and internal processes.</li><li>Act as main contact for landlords, property managers, and service providers.</li><li>Support Sales, Visual, and Operations teams with store needs.</li><li>Conduct internal audits for safety, accessibility, certifications, and permits.</li><li>Maintain reporting and financial tracking for operational decision-making.</li><li>Manage orders for equipment, tools, and defective accessories.</li><li>Manage and monitor store service providers: cleaning, HVAC, plumbing, waste disposal, security, surveillance, POS systems.</li><li>Activate and manage utility contracts: electricity, water, internet.</li><li>Ensure service quality and verify invoices.</li><li>Monitor rental payments and common expenses.</li><li>Review, renegotiate, and renew core maintenance contracts.</li><li>Manage payment flows for vendors, including real estate invoicing.</li><li>Resolve store maintenance issues with vendors.</li><li>Manage and update O&amp;O and franchising agreements and related documentation.</li><li>Monitor store status and report to Finance, Retail, and Property teams.</li><li>Track contractual deadlines and notify relevant offices.</li><li>Update geomarketing and furniture forecasts for store openings/upgrades.</li><li>Ensure compliance for new and existing stores, including:&nbsp;Public security licenses,&nbsp;New activity declarations,&nbsp;Video surveillance,&nbsp;Health, safety, and regulatory compliance</li></ul>Requirements include:&nbsp;<ul><li>3+ years in the retail field in similar role within Sales, Leasing or Legal functions</li><li>Experience in supplier management, contract negotiation, and operational efficiency.</li><li>Strong retail knowledge and understanding of store standards.</li><li>Analytical and financial skills to support business decisions.</li><li>Cross-functional coordination experience.</li><li>Supervision of construction and refurbishment projects, ensuring quality, timelines, and budget compliance.</li><li>Proficiency in MS Office, reporting tools, and data management systems.</li><li>Knowledge of compliance processes and local regulations.</li><li>Willingness to travel up to 50% of the time.</li><li>Strong interpersonal, communication, and negotiation skills.</li><li>Customer focus and high-quality standards.</li><li>Initiative, problem-solving, and decision-making.</li><li>Strong organizational and multitasking skills; ability to prioritize in a fast-paced environment.</li><li>Stakeholder management, business partnering, and influence in matrix organizations.</li><li>Calm, flexible, and able to handle pressure.</li><li>Very good knowlegde of Greek &amp; English Languages ( Written &amp; Verbal)&nbsp;</li></ul>

Specialist, Property, Maintenance & Network

Customer Experience Consultant/Senior Consultant @ Deloitte Digital What Impact will you make? We are currently looking for an enthusiastic Customer Experience Consultant/Senior Consultant to join our dynamic Deloitte Digital team in Athens. Deloitte is the first ranked consulting company delivering business advisory and technology enabled business transformations across the globe. Within Deloitte, our teams focus on delivering trusted high-end technology advisory services. Should you be an enterprise technologies enthusiast, with a great affinity for the business side of a problem, willing to play an active and hands-on role in supporting our clients in delivering high-end solutions and motivated to take on new challenges across industries, in Greece as well as internationally, this is the opportunity to do so.&nbsp;&nbsp; At Deloitte, you will gain exposure to a variety of industries, projects and technologies, helping your career growth and professional development. #YourRole As a Customer Experience Consultant/Senior Consultant, you will support end-to-end engagements with leading organizations, from approach and solution shaping to delivery and project coordination. You will be working across customer experience, sales and service operations, digital journeys, and operating model transformation projects. The role is designed for someone who can contribute across the full project lifecycle; support proposal development, structure analysis, participate in client workshops, draft high-quality deliverables, coordinate day-to-day project activities, and help keep teams and stakeholders aligned. During your tenure, you will demonstrate and develop your ability to: <ul><li>Participate in diagnostics, including as-is mapping, process and data analysis, stakeholder interviews, and workshops, ensuring structured and practical outputs.</li><li>Support the design of customer journeys, processes, flows, communication, campaigns, governance models, and operating frameworks.</li><li>Draft and refine key deliverables such as presentations, reports, blueprints, operating models, KPI frameworks, roadmaps, and requirements documents.</li><li>Coordinate day-to-day project activities, including maintaining plans, trackers, and status reports, while following up on actions and supporting overall project organization, as well as leveraging productivity and AI-enabled tools to enhance quality and speed.</li><li>Facilitate alignment across internal teams and client stakeholders, acting as a day-to-day contact for specific workstreams and ensuring clear communication.</li><li>Capture and structure requirements, translating them into actionable outputs and ensuring consistent follow-through.</li><li>Maintain high standards of professionalism, responsiveness, and communication, building trust with client teams through structured problem solving and reliable execution.</li><li>Support opportunity identification and preparation of proposals, RFP/RFQ responses, and client presentations.</li><li>Contribute to solution design, scope definition, timelines, staffing logic, and effort estimates in a way that improves clarity, momentum, and execution discipline.</li><li>Prepare clear, concise presentations, written responses, and supporting materials for internal reviews and client interactions, helping translate client needs into structured workplans, deliverables, and commercial input.</li></ul> #WinningRequirements The ideal candidate for this role will have: <ul><li>Approximately 4-5 years of experience in management consulting, CX or CRM projects, digital transformation, marketing &amp; communications or customer operations.</li><li>Exposure to regulated or operationally complex sectors such as banking, insurance, or energy is a plus.</li><li>Strong analytical and problem-solving skills, with the ability to work with both qualitative and quantitative inputs.</li><li>Very good PowerPoint and Excel skills, with the ability to structure clear presentations and simple models.</li><li>Familiarity with collaboration and AI-enabled tools, with a willingness to use them to enhance productivity.</li><li>Ability to work effectively in multi-disciplinary teams, manage multiple priorities, and meet deadlines.</li><li>Strong stakeholder management and facilitation skills, with comfort working across both business and project teams.</li><li>Excellent written and verbal communication skills in English; additional languages are a plus.</li><li>Military obligations fulfilled where applicable</li></ul> #AboutTechnology &amp; Transformation Six core competency areas make up our Technology &amp; Transformation service line: <ul><li>Cyber;</li><li>Deloitte Digital;</li><li>Engineering, AI &amp; Data;</li><li>Human Capital;</li><li>Enterprise Technology &amp; Performance;</li><li>Finance Transformation.</li></ul> We exist to solve complex problems Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology &amp; Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact. We are committed to collaboration Our role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities. We create long-term, sustainable impact We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come. WHY DELOITTE At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTE Our services Deloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world. We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. Our Purpose Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our values At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Our talent experience From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see [1] www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see [2] www.deloitte.com/about to learn more about our global network of member firms. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500g; companies. Learn how Deloitte's approximately 312,000 people make an impact that matters at [3] www.deloitte.com. This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document. (c) 2025 Deloitte Central Mediterranean. All rights reserved.2025 Deloitte Central Mediterranean. All rights reserved.

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regional manager

Lili Drogerie GREECE

specialist, property, maintenance & network

Pandora

customer experience consultant/senior consultant @ deloitte digital

Deloitte

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