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Ο τομέας της Πληροφορικής προσφέρει ποικίλες ευκαιρίες καριέρας στην ανάπτυξη λογισμικού, διαχείριση συστημάτων, ασφάλεια δικτύων και ανάλυση δεδομένων. Η αναπτυσσόμενη ελληνική αγορά πληροφορικής δημιουργεί προοπτικές για επαγγελματίες κάθε επιπέδου, ενισχύοντας την καινοτομία και τον ψηφιακό μετασχηματισμό. Η εργασία στον χώρο της πληροφορικής σημαίνει συμβολή στην τεχνολογική εξέλιξη με ανταγωνιστικές αμοιβές και ευέλικτες μορφές απασχόλησης.

The Information Technology sector offers diverse career paths in software engineering, system administration, network security, and data analytics. Greece's expanding IT industry provides promising opportunities for professionals at all levels, fostering innovation and digital transformation. Working in IT means contributing to technological progress with competitive salaries and flexible work arrangements.

Ο τομέας των Χρηματοοικονομικών καλύπτει επαγγέλματα σε τράπεζες, επενδύσεις, λογιστική, ασφάλειες και χρηματοοικονομική ανάλυση. Στην Ελλάδα, αναπτύσσονται ευκαιρίες στο fintech και τη βιώσιμη χρηματοδότηση, με θέσεις από νέους αναλυτές έως ανώτερα στελέχη. Η εργασία στον χρηματοοικονομικό τομέα προσφέρει την ευκαιρία να συμβάλλετε στην οικονομική ανάπτυξη και να αποκτήσετε πολύτιμες δεξιότητες σε έναν δυναμικό κλάδο.

The Finance sector includes careers in banking, investment, accounting, insurance, and financial analysis. In Greece, opportunities are expanding in fintech and sustainable finance, offering roles from entry-level analysts to senior financial managers. Working in finance provides a chance to influence economic growth and gain valuable skills in a dynamic, evolving industry.

Ο τομέας Κέντρων Εξυπηρέτησης και Call Center περιλαμβάνει θέσεις εργασίας που επικεντρώνονται στην υποστήριξη πελατών, την επίλυση παραπόνων και την εμπορική υποστήριξη σε ποικίλους κλάδους. Στην Ελλάδα, ο αναπτυσσόμενος αυτός τομέας προσφέρει πολλές ευκαιρίες για αρχάριους και διευθυντικά στελέχη, με δυνατότητες επαγγελματικής εξέλιξης και ανάπτυξης δεξιοτήτων. Η εργασία σε αυτόν τον χώρο συμβάλλει στη βελτίωση της εμπειρίας των πελατών και την ενίσχυση της πιστότητας προς την εταιρεία.

The Customer Service and Call Center sector includes roles focused on client support, complaint resolution, and sales assistance across various industries. In Greece, this growing field offers numerous entry-level and supervisory positions with opportunities for skill development and career advancement. Working in this sector means enhancing customer experiences and building strong brand loyalty, essential for company success in competitive markets.

Ο τομέας της Διοίκησης Επιχειρήσεων περιλαμβάνει ποικίλες θέσεις σε διαχείριση, ανθρώπινους πόρους, οικονομικά και μάρκετινγκ σε διαφορετικούς κλάδους. Στην Ελλάδα, προσφέρει ελκυστικές ευκαιρίες εξέλιξης σε νεοφυείς επιχειρήσεις, πολυεθνικές εταιρείες και δημόσιο τομέα. Η ανάπτυξη δεξιοτήτων, η ηγεσία και οι στρατηγικές αποφάσεις αποτελούν βασικά στοιχεία, καθιστώντας τον τομέα ιδανικό για όσους επιδιώκουν δυναμική και επιδραστική επαγγελματική πορεία.

The Business Administration sector covers a wide range of roles including management, human resources, finance, and marketing across various industries. In Greece, this sector offers promising career paths with opportunities for advancement in startups, multinational companies, and public organizations. Skill development, leadership growth, and strategic decision-making are key aspects, making it a valuable choice for professionals seeking dynamic and impactful careers.

Ο τομέας του Marketing προσφέρει ποικίλες ευκαιρίες καριέρας στον ψηφιακό μάρκετινγκ, τη διαχείριση επωνυμίας, τη δημιουργία περιεχομένου και την έρευνα αγοράς. Επιχειρήσεις στην Ελλάδα επενδύουν όλο και περισσότερο στη διαδικτυακή διαφήμιση και τις στρατηγικές κοινωνικών μέσων, δημιουργώντας ζωντανές ευκαιρίες εργασίας για δημιουργικούς επαγγελματίες. Αυτός ο κλάδος προσφέρει σημαντικές δυνατότητες ανάπτυξης, επιτρέποντας στους ειδικούς να επηρεάσουν κρίσιμα την επιτυχία και τη δέσμευση των καταναλωτών.

The Marketing sector offers diverse career paths in digital marketing, brand management, content creation, and market research. Companies across Greece are increasingly investing in online advertising and social media strategies, creating vibrant job opportunities for creative professionals. This field provides ample growth potential, allowing specialists to impact business success and consumer engagement effectively.

Ο τομέας των Εταιρικών Πωλήσεων περιλαμβάνει θέσεις εργασίας που αφορούν πωλήσεις B2B, διαχείριση πελατών και ανάπτυξη επιχειρήσεων σε κλάδους όπως η τεχνολογία, η βιομηχανία και οι υπηρεσίες. Οι επαγγελματίες απολαμβάνουν δυναμικές καριέρες με ισχυρές προοπτικές αμοιβών και ανέλιξης, αναπτύσσοντας μακροχρόνιες συνεργασίες. Με την ανάπτυξη της αγοράς στην Ελλάδα, οι θέσεις σε αυτόν τον τομέα προσφέρουν προκλήσεις και σημαντική συμβολή στην επιχειρηματική εξέλιξη.

The Corporate Sales sector involves roles focused on B2B sales, account management, and business development across various industries like technology, manufacturing, and services. Professionals in this sector enjoy dynamic careers with strong earning potential, opportunities for advancement, and the chance to build lasting client relationships. With Greece's expanding business market, corporate sales positions offer rewarding challenges and essential contributions to company growth.

Ο τομέας «Άλλο» περιλαμβάνει ποικίλες ευκαιρίες απασχόλησης που δεν εντάσσονται σε παραδοσιακές κατηγορίες, καλύπτοντας αναδυόμενους κλάδους και εξειδικευμένους ρόλους σε διαφορετικούς τομείς. Προσφέρει ευέλικτες επιλογές καριέρας για επαγγελματίες που αναζητούν μοναδικές θέσεις ή θέλουν να αναπτύξουν διεπιστημονικές δεξιότητες. Η εργασία σε αυτόν το χώρο μπορεί να οδηγήσει σε καινοτόμες εμπειρίες και επαγγελματική ανάπτυξη σε ανεξερεύνητες, αλλά πολλά υποσχόμενες αγορές στην Ελλάδα.

The 'Other' sector includes a variety of diverse job opportunities that do not fit traditional categories, ranging from emerging industries to niche roles across different fields. This sector offers flexible career paths for professionals seeking unique positions or exploring interdisciplinary skills. Working in this area can lead to innovative experiences and the chance to grow in less conventional but promising markets in Greece.

Ο τομέας του Ανθρώπινου Δυναμικού καλύπτει την πρόσληψη, εκπαίδευση και διαχείριση ταλέντων σε διάφορους κλάδους στην Ελλάδα. Θέσεις εργασίας όπως ειδικοί προσέλκυσης ταλέντων, διευθυντές HR και σύμβουλοι οργανωτικής ανάπτυξης προσφέρουν σημαντικές προοπτικές εξέλιξης, καθώς οι επιχειρήσεις δίνουν έμφαση στην εμπλοκή των εργαζομένων και την εταιρική κουλτούρα. Απασχόληση στον τομέα αυτό σημαίνει να συμβάλλεις στην επιτυχία των οργανισμών και σε ένα θετικό εργασιακό περιβάλλον.

The Human Resources sector plays a vital role in recruiting, training, and managing talent across various industries in Greece. Careers in HR include roles such as talent acquisition specialists, HR managers, and organizational development experts, offering strong growth prospects as companies emphasize employee engagement and workplace culture. Working in HR allows professionals to impact organizational success and foster a positive work environment.

Ο κατασκευαστικός κλάδος περιλαμβάνει τεχνικά επαγγέλματα όπως πολιτικούς μηχανικούς, αρχιτέκτονες, διευθυντές έργων και τεχνίτες. Στην Ελλάδα, με τη συνεχή ανάπτυξη υποδομών και αστικών έργων, ο κλάδος προσφέρει σημαντικές ευκαιρίες επαγγελματικής εξέλιξης. Εργασία στην κατασκευή σημαίνει συμμετοχή στη διαμόρφωση του δομημένου περιβάλλοντος και στην ενίσχυση της οικονομικής ανάπτυξης της χώρας.

The Construction Sector encompasses a wide range of technical professions including civil engineers, architects, project managers, and skilled tradespeople. In Greece, this industry is expanding with infrastructure developments and urban projects, offering robust career growth and hands-on experience. Working in construction provides the opportunity to contribute to shaping the built environment and driving the country’s economic progress.

Ο τομέας Αποθήκης και Logistics προσφέρει σημαντικές ευκαιρίες σταδιοδρομίας στη διαχείριση αποθεμάτων, τον συντονισμό αλυσίδας εφοδιασμού, τις μεταφορές και τις υπηρεσίες διανομής. Στην Ελλάδα, ο κλάδος εξελίσσεται με ταχύ ρυθμό, με αυξανόμενη ζήτηση για αποδοτικά συστήματα παράδοσης και ψηφιακές λύσεις logistics, παρέχοντας ρόλους από χειριστές αποθήκης έως υπεύθυνους logistics. Η εργασία σε αυτόν τον τομέα συμβάλλει καθοριστικά στο εμπόριο και προσφέρει προοπτικές εξέλιξης και εξειδίκευσης.

The Warehouse and Logistics sector offers vital career paths in inventory management, supply chain coordination, transportation, and distribution services. In Greece, this sector is rapidly evolving with increased demand for efficient delivery systems and digital logistics solutions, providing diverse roles from warehouse operatives to logistics managers. Working in this field means contributing to the backbone of commerce, with opportunities for advancement and specialization.

Ο τομέας των ΜΜΕ και των Social Media προσφέρει συναρπαστικές ευκαιρίες καριέρας στον τομέα της δημοσιογραφίας, της δημιουργίας περιεχομένου, του ψηφιακού μάρκετινγκ και της παραγωγής μέσων. Με την άνοδο των κοινωνικών δικτύων και των ψηφιακών πλατφορμών, οι επαγγελματίες μπορούν να αναπτύξουν ρόλους στη διαχείριση επιρροής, την επικοινωνία μάρκας και την παραγωγή μέσων. Ο συγκεκριμένος κλάδος στην Ελλάδα εξελίσσεται γρήγορα, προσφέροντας δημιουργικότητα και προοπτικές ανάπτυξης.

The Media and Social Media sector offers exciting career paths in journalism, content creation, digital marketing, and broadcasting. With the rise of social networks and online platforms, professionals can explore roles in media production, influencer management, and brand communication. This sector in Greece is rapidly evolving, providing opportunities for creativity, networking, and career advancement within a dynamic digital landscape.

Ο τομέας των Νομικών Υπηρεσιών περιλαμβάνει ποικίλες επαγγελματικές ευκαιρίες όπως δικηγόρους, νομικούς συμβούλους, παρασκευαστές και υπεύθυνους συμμόρφωσης. Το αναπτυσσόμενο νομικό περιβάλλον στην Ελλάδα δημιουργεί ζήτηση για ειδικούς σε εταιρικό δίκαιο, αστικά δικαιώματα και διεθνείς κανονισμούς. Η εργασία σε αυτόν τον τομέα προσφέρει προοπτικές εξέλιξης, πνευματική πρόκληση και την ευκαιρία να συμβάλλετε στην κοινωνία μέσω της δικαιοσύνης και της νομικής υποστήριξης.

The Legal Services sector offers a variety of career paths including roles such as lawyers, legal advisors, paralegals, and compliance officers. Greece's evolving legal landscape creates a demand for professionals skilled in corporate law, civil rights, and international regulations. Working in this sector provides opportunities for professional growth, intellectual challenge, and the chance to impact society through justice and legal support.

Ο τομέας Τέχνες και Πολιτισμός προσφέρει πλούσιες ευκαιρίες καριέρας σε τομείς όπως οι εικαστικές τέχνες, η μουσική, το θέατρο, η διαχείριση πολιτιστικής κληρονομιάς και η οργάνωση πολιτιστικών εκδηλώσεων. Η πλούσια ιστορική και καλλιτεχνική κληρονομιά της Ελλάδας δημιουργεί ένα ζωντανό περιβάλλον για δημιουργικούς επαγγελματίες, με αυξανόμενη ζήτηση σε μουσεία, γκαλερί, θεατρικές παραγωγές και πολιτιστικό τουρισμό. Αυτός ο τομέας προσφέρει την ευκαιρία να συμβάλλετε στη διατήρηση της πολιτισμικής ταυτότητας, εξελίσσοντας παράλληλα τις δεξιότητές σας.

The Arts and Culture sector offers enriching career opportunities in fields such as visual arts, music, theater, heritage management, and cultural event planning. Greece's rich historical and artistic heritage provides a vibrant environment for creatives, with growing demand for professionals in museums, galleries, performing arts, and cultural tourism. This sector allows individuals to contribute to preserving cultural identity while exploring diverse roles with meaningful personal and professional growth.

Ο τομέας της Βιομηχανικής Παραγωγής περιλαμβάνει θέσεις εργασίας σε διάφορους κλάδους όπως η αυτοκινητοβιομηχανία, τα ηλεκτρονικά και η επεξεργασία τροφίμων. Οι ευκαιρίες εκτείνονται από χειριστές παραγωγής και ειδικούς ποιοτικού ελέγχου μέχρι διευθυντές εργοστασίων, με την Ελλάδα να επενδύει στην εκσυγχρονισμό και τη βιωσιμότητα. Οι καριέρες σε αυτόν τον τομέα προσφέρουν σταθερότητα, ανάπτυξη δεξιοτήτων και συμβολή στην ενίσχυση της βιομηχανικής ανταγωνιστικότητας της χώρας.

The Industrial Production sector includes manufacturing jobs across diverse industries such as automotive, electronics, and food processing. Opportunities range from production operators and quality control specialists to plant managers, with Greece investing in modernization and sustainable practices. Careers in this sector offer job stability, skill development, and the chance to contribute to Greece’s growing industrial competitiveness.

Ο τομέας της Γραμματειακής Υποστήριξης περιλαμβάνει ρόλους όπως βοηθούς διοίκησης, υπεύθυνους γραφείου και διοικητικούς συντονιστές, απαραίτητους σε πολλούς κλάδους στην Ελλάδα. Προσφέρει σταθερές προοπτικές καριέρας με δυνατότητες ανάπτυξης οργανωτικών και επικοινωνιακών δεξιοτήτων. Η εργασία σε αυτόν τον τομέα είναι κλειδί για την ομαλή λειτουργία επιχειρήσεων και γραφείων.

The Secretarial Support sector includes roles such as executive assistants, office managers, and administrative coordinators, vital across various industries in Greece. This field offers steady career growth with opportunities to develop organizational, communication, and multitasking skills. Working in secretarial support provides a gateway to corporate environments and plays a key role in ensuring efficient business operations.

Ο τομέας της Αισθητικής και Κομμωτηρίου προσφέρει ευκαιρίες απασχόλησης σε υπηρεσίες ομορφιάς, κομμώσεις, περιποίηση δέρματος και ευεξία. Στην Ελλάδα, η αυξανόμενη ζήτηση για εξειδικευμένους επαγγελματίες σε κομμωτήρια, ινστιτούτα αισθητικής και εταιρείες καλλυντικών δημιουργεί προοπτικές εξέλιξης και δημιουργικής εργασίας. Μια καριέρα σε αυτόν τον χώρο συμβάλλει στην ενίσχυση της αυτοπεποίθησης και της ευζωίας των πελατών.

The Aesthetics and Hairdressing sector offers rewarding careers in beauty services, hair styling, skincare, and wellness treatments. This industry in Greece is expanding with increasing demand for skilled professionals in salons, spas, and cosmetic brands, providing career advancement and opportunities to work creatively. Pursuing a career here means making a positive impact on clients' confidence and well-being.

Ο τομέας του Εμπορίου Λιανικής περιλαμβάνει ποικίλες θέσεις εργασίας στην εξυπηρέτηση πελατών, τη διαχείριση καταστημάτων, τις πωλήσεις και την εμπορία προϊόντων σε διάφορες κατηγορίες. Το ελληνικό λιανεμπόριο εξελίσσεται με έμφαση στην ανάπτυξη του ηλεκτρονικού εμπορίου και τις πολυκαναλικές στρατηγικές, προσφέροντας ευκαιρίες καριέρας για δυναμικούς επαγγελματίες. Εργασία σε αυτόν τον τομέα σημαίνει άμεση επαφή με καταναλωτές και ανάπτυξη δεξιοτήτων πώλησης, μάρκετινγκ και διαχείρισης αποθεμάτων.

The Retail Sales sector offers diverse job roles in customer service, store management, sales, and merchandising across various product categories. Greece's retail landscape is evolving with a focus on e-commerce growth and omnichannel strategies, providing career opportunities for dynamic professionals. Working in this sector means engaging directly with consumers and developing skills in sales, marketing, and inventory management.

Ο τομέας των Επαγγελμάτων Υγείας περιλαμβάνει θέσεις όπως γιατροί, νοσηλευτές, τεχνολόγοι ιατρικών εργαστηρίων και διοικητικά στελέχη υγείας. Στην Ελλάδα, αυτές οι ειδικότητες είναι κρίσιμες για την παροχή ποιοτικής φροντίδας και την βελτίωση της δημόσιας υγείας. Ο τομέας προσφέρει σταθερότητα στην απασχόληση, δυνατότητες εξειδίκευσης και διαρκή επαγγελματική ανάπτυξη χάρη στις εξελίξεις στην ιατρική τεχνολογία και τις πολιτικές υγείας.

The Healthcare Professions sector includes a wide range of jobs such as doctors, nurses, medical technicians, and health administrators. In Greece, these roles are vital for delivering quality patient care and improving public health outcomes. This sector offers strong career stability, opportunities for specialization, and continuous professional growth in response to evolving medical technologies and healthcare policies.

Ο τομέας της Ναυτιλίας αποτελεί βασικό πυλώνα της ελληνικής οικονομίας, προσφέροντας θέσεις σε λειτουργίες πλοίων, logistics, ναυπηγική και διαχείριση λιμένων. Η διεθνής παρουσία της Ελλάδας στη ναυτιλία δημιουργεί ευκαιρίες για επαγγελματική ανάπτυξη, ηγεσία και καινοτομία στην αειφόρο ναυτική πρακτική. Οι εργαζόμενοι μπορούν να αναμένουν σταθερή απασχόληση σε ναυτιλιακές εταιρείες, μεταφορές εμπορευμάτων και υπεράκτιες υπηρεσίες, με προοπτικές εξέλιξης σε έναν δυναμικό κλάδο.

The Shipping sector is a cornerstone of Greece's economy, offering roles in vessel operations, logistics, maritime engineering, and port management. With Greece's prominent position in global shipping, careers in this sector provide opportunities for international growth, leadership, and innovation in sustainable maritime practices. Professionals can expect stable employment in shipping companies, freight forwarding, and offshore services, with prospects for advancement in this dynamic industry.

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As a mid-level ESM / ITSM Consultant, you will be an integral part of our Service Management Delivery team. You will be responsible for translating business requirements to technical specifics and developing software architecture and design based on client or company requirements. You will work with management to define software requirements and take the lead on operational and technical projects. The role requires the ability to work independently with little supervision. The goal is to build&nbsp;/configure high-quality software solutions using low-code platforms&nbsp;&nbsp;that are aligned with user needs and business goals.&nbsp;Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in configuring, maintaining, enhancing, and supporting commercial software packages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in customizing and adding new features to commercial software according to end-user requests.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads the maintenance of day-to-day operations of various applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in designing and building new applications based on customer's requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes and performs tests for applications, fixes problems as they arise, and assists with product launches.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provides technical support and troubleshoots problems related to applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes technical documentation and uses best development practices regarding version control and testing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performs software upgrades and keeps track of software licensing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Direct involvement with vendors, managing relationships,&nbsp;including scoping of application services and review of deliverables.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists with presales activities and demonstrations.&nbsp;Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3+ years of work experience as a Software Engineer or Software Developer.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;BSc degree in Computer Science, Engineering,&nbsp;or relevant field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with test-driven low code development, RDBMS,&nbsp;and ITIL v3 / ITIL v4.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in software engineering tools.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to document requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in reporting tools like Grafana&nbsp;will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in system administration is a plus.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working with Operations Management tools and Service Management tools will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Enthusiastic to take new initiatives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to guide lower-level engineers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in English.&nbsp;Benefits:As an equal-opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people&nbsp;-&nbsp;-centric and offers personalized benefits to each employee:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We want you to be well compensated for what you bring in, so we offer an attractive salary package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Your health matters to us, so all colleagues have a private health insurance plan from day one·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We are excited for challenges, so you are invited to take part in exciting projects·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities,&nbsp;and you will join our training sessions and online courses that we provide·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We love the Relational vibes,&nbsp;so we gather on smaller and bigger occasions to celebrate good times together!&nbsp;Relational Financial Solutions adheres to the General Data Protection Regulation principles by applying its Privacy Policy, which is published at https://www.relationalfs.com/legal-information/pri.... By submitting an application to this position and by sharing your personal data with Relational Financial Solutions,&nbsp;you acknowledge and accept its Policy and authorize Relational Financial Solutions to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Mid-level ESM / ITSM Consultant

As a&nbsp;SQL Software Engineer&nbsp;at Relational Financial Solutions, you will be an integral member of our&nbsp;Debt Collection &amp; Recoveries&nbsp;software&nbsp;integration &amp; reporting team, contributing to the development, maintenance, and support of SQL-based systems. You will work across various stages of the project lifecycle, focusing on SQL code development, ETL procedures, and reporting, helping ensure our software solutions run smoothly and efficiently. This role requires a proactive and collaborative approach, as you will interact with cross-functional teams to address UAT and production support issues.Responsibilities:<ul><li>Develop and maintain&nbsp;SQL code&nbsp;using&nbsp;MS SQL Server.</li><li>Support, extend, and optimize&nbsp;ETL processes&nbsp;(MS SQL SSIS jobs and/or Stored Procedures).</li><li>Manage and enhance&nbsp;reporting solutions.</li><li>Perform&nbsp;application parameterization&nbsp;to meet evolving requirements.</li><li>Resolve&nbsp;UAT&nbsp;and&nbsp;production support tickets&nbsp;efficiently.</li></ul>&nbsp;Requirements:<ul><li>Bachelor degree in&nbsp;Computer Science, Information Technology (IT), Engineering, Mathematics or Statistics field.</li><li>Fluency in&nbsp;English Language&nbsp;(both oral and written).</li></ul>&nbsp;The following are considered as a plus:<ul><li>Proficiency in&nbsp;Transact-SQL.</li><li>Strong understanding of&nbsp;Database Design Concepts&nbsp;(e.g., MS SQL Stored Procedures).</li><li>Hands-on experience with&nbsp;ETL tools, specifically Microsoft SSIS.</li><li>Familiarity with&nbsp;Reporting tools, such as Microsoft SSRS.</li><li>Knowledge of&nbsp;banking and credit-related technologies, including&nbsp;Debt Collection &amp; Recoveries software.</li></ul> Benefits:As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>

SQL Software Engineer

We’re developing a modern, cloud-native&nbsp;SaaS product, and we’re looking for a&nbsp;DevOps Engineer&nbsp;to help us scale, secure, and automate our infrastructure. As our DevOps Engineer, you’ll be instrumental in designing, implementing, and maintaining the infrastructure and CI/CD pipelines that power our cloud-native platform.You’ll work closely with our engineering teams to ensure smooth deployments, high availability, business continuity and secure operations across environments.Responsibilities<ul><li>Design and maintain Azure-based infrastructure using IaC (Terraform).</li><li>Build, maintain and evolve CI/CD pipelines (Azure DevOps, ArgoCD etc.).</li><li>Manage Kubernetes clusters and containerized workloads.</li><li>Implement observability and alerting (Azure Monitor, Application.</li><li>Insights,&nbsp;OpenTelemetry, Prometheus, Grafana, Loki, Jaeger, etc.).</li><li>Ensure security best practices across environments (networking, secrets, identity).</li><li>Support blue/green deployments, canary releases, and rollback strategies.</li></ul><ul><li>Collaborate with developers to streamline deployments and improve system reliability.</li><li>Contribute to tooling and automation using Golang and scripting languages.</li></ul>Requirements<ul><li>3+ years of experience in DevOps/SRE roles.</li><li>Strong experience with&nbsp;Azure services (Application Gateway, ACR, AKS, Key Vault, etc.).</li><li>Experience with Kubernetes, Docker, Helm, Kustomize and Terraform.</li></ul><ul><li>Solid understanding of monitoring, tracing, and logging in distributed systems.</li></ul><ul><li>Knowledge&nbsp;of networking, security, and observability in cloud environments.</li><li>Familiarity with&nbsp;Golang for tooling or operator development.</li></ul><ul><li>Excellent analytical and problem-solving abilities.</li><li>Strong communication skills and the ability to work collaboratively in a team environment.</li></ul>Nice to Have<ul><li>Experience with Spark on Kubernetes or data-intensive workloads.</li><li>Exposure to FinTech or regulated environments.</li><li>Familiarity with cost optimization strategies in Azure.</li></ul>BenefitsAs an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>

DevOps Engineer

As an Atlassian Services Project Manager, you will oversee end-to-end delivery of Atlassian implementation, migration, and optimization projects — ensuring they are completed on time, within budget, and in alignment with customer goals and best practices. You will work closely with clients, technical consultants, and internal stakeholders to drive project success, ensuring exceptional service quality and long-term customer satisfaction.Responsibilities<ul><li>Lead Atlassian solution delivery projects (Jira Software, Jira Service Management, Confluence, etc.) from initiation through closure, managing scope, timelines, and budgets.</li><li>Coordinate cross-functional teams including solution architects, technical consultants, and client stakeholders to ensure seamless project execution.</li><li>Define and document project scope, requirements, and deliverables in collaboration with clients and the technical team.</li><li>Manage client expectations and proactively engage with stakeholders to maintain alignment throughout the project lifecycle.</li><li>Apply and adapt the company’s Project Delivery Framework to fit each project’s environment, methodology (Agile, hybrid, or waterfall), and scale.</li><li>Identify, assess, and mitigate risks and issues, ensuring proactive management and transparent communication.</li><li>Handle change requests efficiently, balancing customer needs and delivery constraints while maintaining project governance standards.</li><li>Monitor progress and success metrics, report key milestones and KPIs to internal and external stakeholders, and escalate as needed.</li><li>Develop executive-level project reports and presentations for clients and internal management.</li><li>Collaborate with Account Managers and Service Delivery Leads to ensure project health, client satisfaction, and opportunities for service improvement or expansion.</li><li>Contribute to continuous improvement initiatives in project management practices and Atlassian service delivery processes.</li></ul>Requirements<ul><li>3+ years of experience managing IT implementation or service delivery projects — preferably in software, consulting, or ITSM/DevOps environments.</li><li>Proven experience with Atlassian tools (Jira Software, Confluence, Jira Service Management) — configuration or project-level experience required.</li><li>Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.</li><li>PMP, Prince2, or Agile/Scrum certification is considered a strong asset.</li><li>Excellent client-facing, communication, and stakeholder management skills.</li><li>Strong analytical and problem-solving mindset with a structured approach to issue resolution.</li><li>Experience working in multi-disciplinary and geographically distributed teams.</li><li>Comfortable working in dynamic, changing environments with evolving client needs.</li><li>Excellent organizational skills and ability to manage multiple concurrent projects.</li><li>Experience in consulting or professional services delivery preferred.</li><li>Experience in migration or integration projects (e.g., Jira Cloud migration, Legacy ITSM tools-to-Jira transitions) is a plus.</li><li>Willingness to travel occasionally for client engagements or team collaboration.</li></ul>BenefitsAs an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>

Project Manager (Atlassian Services)

We are seeking a Senior Business Analyst to play a pivotal role in bridging the gap between our clients and our IT capabilities. In this senior role, you will be responsible for leading the analysis of complex business needs, driving strategic initiatives, and ensuring the successful delivery of high-impact solutions. You will work closely with stakeholders and cross-functional teams throughout the entire product lifecycle, from concept to deployment.Key Responsibilities:<ul><li>Act as the primary liaison between business stakeholders and technical teams, ensuring alignment of business goals with technical solutions.</li><li>Lead workshops and stakeholder meetings to gather, analyze, and document high-level and detailed business requirements.</li><li>Translate business needs into comprehensive functional specification documents, ensuring clarity and completeness for development teams.</li><li>Develop and maintain strong client relationships, acting as a trusted advisor and identifying opportunities for improvement and innovation.</li><li>Guide and support development teams by providing clear and actionable requirements, user stories, and workflows.</li><li>Provide strategic input during product development phases, ensuring alignment with business objectives and user needs.</li><li>Collaborate with Quality Assurance teams to ensure test coverage aligns with business scenarios and functional requirements.</li><li>Partner with the Support team to resolve post-implementation issues and gather feedback for continuous improvement.</li></ul>Requirements:<ul><li>Bachelor’s degree in Finance, Accounting, Economics or related field.&nbsp;</li><li>The position involves analysis of business processes in the NPL industry in the Collections and Legal fields, transformation of business requirements into technical solutions, cooperation with business and technical departments, hence a degree that combines business/finance plus an understanding of systems/IT is an advantage.</li><li>Minimum of 5 years’ experience in business analysis, including hands-on experience with complex IT systems.</li><li>Proven track record of leading requirements analysis for large-scale or enterprise-level projects.</li><li>Knowledge of Business Intelligence, SQL, Process Modelling tools is an advantage.</li><li>Excellent communication skills in English, both written and verbal.</li><li>Experience in the banking or financial services sector is highly desirable.</li><li>Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities effectively.</li><li>Demonstrated ability to influence stakeholders and work closely with others to determine acceptable solutions.</li></ul>&nbsp;Benefits:As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>&nbsp;

Senior Business Analyst

As a Business Analyst at Relational, you will be responsible for gathering, eliciting, and documenting requirements in the form of Functional Specification documents. You will participate in designing, developing, and testing workflows and business rules using Relational’s platform, MITOS, to deliver modern, large-scale enterprise software solutions for our customers. You will be a key member of a cross-functional team of diverse competencies and seniority levels, working in an Agile-inspired environment. On a daily basis, you will collaborate with Product Owners, the Development Team, Support Team, Quality Assurance Team, and customer representatives to manage the full product lifecycle. You will also participate in retrospectives to discuss and continuously refine our working processes. Key Responsibilities:<ul><li>Gather, elicit, and document requirements into Functional Specification documents.</li><li>Design, develop, and test workflows and business rules using MITOS.</li><li>Collaborate with cross-functional teams to manage the product lifecycle.</li><li>Participate in retrospectives to improve and refine working processes.</li><li>Contribute to design efforts for large software development initiatives.</li></ul> Requirements:<ul><li>University or College Degree in Computer Science, Software Engineering or related field; MSc/MBA will be considered a plus.</li><li>Experience in Business Process Modeling.</li><li>Comfortable contributing to design efforts of large software development initiatives.</li><li>Positive attitude and a constant learner.</li><li>Excellent verbal and written communication skills.</li><li>Fulfilled military obligations (for male candidates).</li><li>Fluent in English and Greek.</li></ul> Nice To Have:<ul><li>Familiarity with Banking environments &amp; Loan Origination Systems.</li><li>Experience with REST API’s (XML, JSON) and SOAP.</li><li>Basic understanding of BPMN 2.0 notation.</li><li>Basic understanding of front-end technologies and platforms (HTML, CSS, JavaScript).</li><li>Understanding of lean/agile practices and working experience with methodologies like Scrum or Kanban.</li><li>Fluent in Jira, TFS or other collaboration tools.</li><li>Working experience in teams.</li><li>Availability to travel abroad if required.</li></ul> Benefits:As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>Our fuel is coffee, and the supply source is in our kitchen!</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>

Business Analyst

We are looking for a dynamic and well-organized Senior Officer to join the Group Company Secretariat Unit of the Bank. As a member of this Team, you will support Management on critical strategic and institutional matters, such as Board of Directors meetings, share capital increases or decreases, mergers, investments, due diligence checks, and relations with supervisory authorities.&nbsp;Your key responsibilities will be:<ul><li>Supporting the organization and follow-up of meetings of the Board of Directors, Committees and Executive Committees</li><li>Providing advisory support to the Chairman of the Board, non-executive members, the CEO, and General Management on governance, strategy, and policy matters</li><li>Assisting in the drafting, review, and documentation of minutes and other records in line with regulatory requirements</li><li>Supporting Group subsidiaries in enhancing their corporate governance framework, in alignment with Eurobank’s standards</li><li>Actively monitoring developments in legislation and the regulatory environment (SSM, EBA, ESG, etc.) and proactively updating Management and the Board</li><li>Contributing to the digitalization and simplification of processes (such as the development of a governance app to better organize corporate information at Group level)</li></ul>&nbsp;&nbsp;You will be a great candidate if you have:<ul><li>2–3 years of relevant professional experience in Board Secretariat support, corporate governance or regulatory compliance roles, including experience in managing institutional meetings, internal governance documentation, and communication with senior executives</li><li>A Bachelor’s degree in Economics, Law, or Business Administration</li><li>A Master’s degree (MSc) in Corporate Governance, Economics, Law, Regulatory Compliance, or Business Administration will be considered an asset</li><li>Excellent knowledge of the MS Office Suite (Word, Excel, PowerPoint)</li><li>Excellent command of the English language, both written and spoken</li><li>Ability to understand corporate law and governance matters</li><li>Strong communication skills, high attention to detail and quality, initiative, and ability to manage multiple topics methodically, with empathy and professional composure</li><li>Strong teamwork skills, integrity, and strict adherence to confidentiality and discreet handling of sensitive information</li></ul>&nbsp;&nbsp;What’s in it for you:<ul><li>Competitive remuneration.&nbsp;</li><li>Hybrid work: work-life balance through remote and in-office work  &nbsp;&nbsp;</li><li>Learning &amp; Development:&nbsp;<ul><li>Access Unlimited Udemy Learnings, international training methodologies&nbsp;</li><li>Upskilling, Professional development and career guidance from successful executives   &nbsp;</li><li>Identification and Utilization of Talent Pool through a structured Talent Management process  &nbsp;&nbsp;</li></ul></li><li>Wellbeing:&nbsp;<ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support &nbsp;</li><li>Pension plan to support your plans and future financial expectations  &nbsp;</li><li>Team building &amp; wellbeing activities  &nbsp;</li><li>Potential Extra days of annual leave (Winter Bonus)   &nbsp;&nbsp;</li><li>Engage in volunteering activities through our TeamUp program&nbsp;</li></ul></li></ul><ul><li>Extra Benefits:</li></ul><ul><li></li></ul><ul><li>Exclusive discounts at partner stores  &nbsp;</li><li>Staff pricing for banking products  &nbsp;</li><li>Nursery and summer camp allowance for your little ones &nbsp;</li></ul>

Group Company Secretariat Senior Officer

The role focuses on strategic planning, developing existing and new strategic partnerships, and monitoring their performance indicators, aiming to deliver comprehensive and high-quality services that enhance the advisory nature of the banking relationship. The officer acts as a liaison between external partners and the Bank’s internal units, actively contributing to the achievement of the Unit’s commercial and qualitative objectives.&nbsp;Your key responsibilities will be:&nbsp;<ul><li>Attract and onboard reputable specialized businesses into the Partner Ecosystem.</li><li>Manage and develop a portfolio of partners and business clients, emphasizing the promotion of integrated financing solutions and strengthening their collaboration with the Bank.</li><li>Analyze financial statements and assess clients’ financial data, contributing to the preparation of financing proposals and recommendations for the relevant Credit Committees.</li><li>Coordinate and communicate with internal Units (Credit, Risk, Products, Channels) to ensure smooth implementation of financing and portfolio quality assurance.</li><li>Develop and maintain trust-based relationships with partners and clients, identifying new business opportunities and strengthening collaborations within the Certified Partners Ecosystem.</li><li>Monitor portfolio performance and efficiency to identify risks promptly and propose improvements.</li><li>Organize and conduct informational sessions for selected Small Business Clients.</li><li>Represent the Unit in internal and external meetings, committees, and business events, promoting the collaborative culture and advisory approach of RBB External Networks.</li></ul>&nbsp; You will be a great candidate if you have:<ul><li>Βachelor’s &nbsp;degree in Finance, Business Administration, or a related field (a postgraduate degree will be considered an asset).</li><li>Professional certifications in RBB (Level II) and Insurance Mediation (Type A).</li><li>Professional experience in business financing and financial statement analysis, with the ability to evaluate credit requests and complex financing structures.</li><li>Excellent command of English, proficiency in MS Office, and familiarity with IT systems and banking platforms.</li><li>Analytical thinking and ability to understand business models and financial data.</li><li>Project management skills, ability to coordinate multiple stakeholders, and cross-functional communication.</li><li>Ability to develop commercial relationships and manage external partnerships with professionalism and results orientation.</li><li>Consistency in achieving goals and strong team spirit.</li><li>Flexibility for travel and active presence in the Network and with partners.</li></ul>&nbsp;&nbsp;What’s in it for you: &nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;Upskilling, Professional development and career guidance from successful executives.    &nbsp;Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;<ul><li>Wellbeing: &nbsp;</li></ul>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;Pension plan to support your plans and future financial expectations.   &nbsp;Team building &amp; wellbeing activities.   &nbsp;Potential Extra days of annual leave (Winter Bonus).     &nbsp;Engage in volunteering activities through our TeamUp program. &nbsp;<ul><li>Extra Benefits:&nbsp;</li></ul>Exclusive discounts at partner stores.   &nbsp;Staff pricing for banking products.   &nbsp;Nursery and summer camp allowance for your little ones.   &nbsp;


Retail Business Banking External Networks Officer_Accepting Referrals

We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Head of Direct Banking Quality Assurance

We are looking for a tech-savvy and strategically minded Head of Technology &amp; Systems, to oversee the technology infrastructure and lead key initiatives &amp; projects across Direct Banking Division, which includes Europhone Banking (Contact Center), Telemarketing (Outbound Sales), Self-Service Terminals (ATM, APS, etc.) &amp; Hybrid Sales. The ideal candidate will combine strong technological understanding with proven project management skills and the ability to coordinate across diverse stakeholders.&nbsp;The role ensures operational readiness and resilience, alignment with IT and Business Strategy, efficiency through automation, successful delivery of Direct Banking projects, data-driven decision support and overall, a seamless remote &amp; self-service customer experience&nbsp;Your key responsibilities will be:<ul><li>Leading, mentor, and develop the Technology &amp; Systems team.</li><li>Ensuring that all technology supporting Europhone, chatbots, IVRs, and self-service channels and terminals operates reliably, securely, and efficiently — contributing to frictionless customer journeys in Direct Banking.</li><li>Guarantying business continuity through robust infrastructure, disaster recovery planning, and proactive risk mitigation across all Direct Banking touchpoints and contribute to the development and testing of crisis recovery plans.</li><li>Acting as the central liaison between business units and IT, ensuring technology solutions align with the strategic direction and needs of the Direct Banking division.</li><li>Driving the implementation of intelligent automations (e.g., speech-to-text, routing, workflow automations, ATM enhancements etc.) to reduce manual effort, accelerate service, and scale operations.</li><li>Leading complex cross-unit projects—ranging from infrastructure upgrades to new contact center, sales and self-service terminals tools—ensuring on-time, on-budget, and on-quality execution</li><li>Supporting Direct Banking with data flow integration and reporting mechanisms that enable performance visibility, SLA monitoring, and improvement planning.</li><li>Facilitating cross-functional collaboration with business units, product owners, and operations to ensure end-to-end alignment on processes and service standards.</li></ul>&nbsp;You will be a great candidate if you:<ul><li>Hold a bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field (a master’s degree is a plus).</li><li>Have at least 10 years of relevant experience in a similar role within the banking or technology sector.</li><li>Possess solid knowledge of Contact Center systems and experience in leading complex, technology-driven projects.</li><li>Demonstrate strong organizational, communication, and stakeholder management skills.</li><li>Are fluent in English, both written and spoken.</li><li>Have experience working in or with Contact Centers and/or Digital Banking channels.</li><li>Exhibit high analytical thinking and strong attention to detail.</li><li>Display excellent communication and collaboration skills, with the ability to influence across different functions.&nbsp;What’s in it for you: &nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

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