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At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive.We are looking for an experienced Workforce Management Manager to own and drive the Workforce Management strategy.&nbsp;Reporting to the Head of Passenger and Driver Care, you will oversee precise forecasting and capacity planning for all Customer Care volumes, ensuring optimal staffing and efficiency. You will be instrumental in developing and delivering high-impact reporting, serving as the primary Subject Matter Expert (POC) for PDC partners, and leading all critical WFM management reviews. Furthermore, you will manage and mentor the WFM team as it expands.YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Forecasting: Generate precise forecasts for PDC volumes by analyzing historical data, identifying trends, and accounting for seasonality.</li><li>Capacity Planning: Estimate future capacity needs and implement strategies to ensure optimal staffing levels for PDC requirements while maintaining cost control.</li><li>Scheduling: Develop efficient agent schedules and continuously refine them to balance operational needs with agent preferences.</li><li>Real-Time Management: Proactively monitor real-time and intraday volumes and collaborate with the PDC management team to make necessary adjustments.</li><li>Reporting &amp; Analytics: Create easily digestible reports for PDC management, delivering actionable insights into performance and all key WFM metrics.</li><li>Stakeholder Collaboration: Partner closely with PDC management, Operations, Data Analytics, HR, and external partners to achieve the best possible outcomes for all WFM-impacting topics.</li><li>Internal Communication: Share key WFM insights regularly (weekly), convey important information, and recommend or negotiate changes with internal teams.</li><li>External Influence: Communicate PDC requirements (daily, weekly, monthly) to external partners, positively influencing outcomes and negotiating changes as needed.</li></ul>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>5 + years of experience in Workforce Management in a contact center, BPO, logistics, or similar high-volume operational environment.</li><li>High proficiency in industry-leading WFM tools, such as Tymeshift, Aspect, NICE, or equivalents.</li><li>High proficiency in data manipulation and reporting using tools like Excel, Tableau, Metabase, SQL, BI, or equivalent platforms.</li><li>Strong understanding of contact center metrics, technologies, and operational best practices.</li><li>Highly analytical capacity to identify trends, interpret complex data sets, and translate analysis into actionable business strategies.</li><li>Proven expertise in forecasting and statistical methodologies.</li><li>Demonstrated ability to work with, influence, and effectively collaborate with internal and external stakeholders across various functions.</li><li>Fluent in English and proficiency in other languages is a significant plus.</li></ul>&nbsp;BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Hybrid working models</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility budget for Freenow App</li></ul><ul><li>Health Insurance&nbsp;</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Workforce Management (WFM) Manager - Athens

What Impact will you make? YOUR OPPORTUNITY&nbsp; &nbsp;&nbsp; At Deloitte, we are committed to creating&nbsp;a talent experience&nbsp;that allows our people to thrive and grow. Our HR professionals play an important role in this experience from administration to recruitment, development, performance management and compensation. By helping to&nbsp;align people’s aspirations with business needs, we make a key contribution to the continuation of our business and our people’s career satisfaction.&nbsp; If HR is what you love, and you believe that an organizations’ greatest asset is their people, you may find a match for yourself here, at&nbsp;Deloitte.&nbsp;We want to hear from you if you are ready for a challenge at a role offering a range of strategic and operational responsibilities in a dynamic, fast-paced work environment.&nbsp; Join Deloitte and help us make an impact that matters to all current and future Deloitters!&nbsp; &nbsp;ROLE: YOUR JOURNEY WITH USBy joining us you will have the opportunity to work directly with Deloitte Belgium’s talent acquisition team on innovative international projects.We are a&nbsp;forward thinking team&nbsp;who strive to provide the highest possible standards in finding, growing and retaining the remarkable assemblage of talent within Deloitte. Joining our team in Thessaloniki offices you will find yourself working with the Deloitte Belgium's Talent team&nbsp;in the below activities:&nbsp;<ul><li>Partner with the recruiter and hiring managers to&nbsp;understand the hiring needs and priorities needed to build targeted sourcing plans with a focus on European talent</li><li>Proactively source, identify and build talent pipelines and networks across skills groups, focused on European countries, utilizing creative and innovative sourcing and networking initiatives (LinkedIn, our own data base, social media, search engines, niche regional and (inter)national job boards…)</li><li>Effectively build and engage&nbsp;with talent communities through social media</li><li>Use social networks (LinkedIn groups, other online forums…) to&nbsp;promote Deloitte jobs</li><li>Build an outstanding candidate experience, manage candidate communities and maintaining relationships with candidates not selected through the recruitment process</li><li>Populate the applicant tracking system (ATS)&nbsp;to track progress of searches and document leads and candidates</li><li>Provide relevant reporting&nbsp;to assess effectiveness of sourcing channels, follow-up on time to fill, create dashboards on hiring progress of critical vacancies, etc</li><li>Possibility to evolve towards prescreening candidates (clarification or additional information on their resumes according to the job, competency and cultural fit), summarize results and make recommendations to recruiters regarding next steps</li></ul>&nbsp;PROFILE: LET’S TALK ABOUT YOUWe are looking for candidates with:&nbsp;<ul><li>Fluent in English (written and orally), French/Dutch is an asset</li><li>Ability to build credibility and trust relationship with various stakeholders (candidates, recruiters, hiring managers etc)</li><li>Excellent verbal and written communication skills with strong interpersonal skills</li><li>Team player, can do attitude, perseverant in both local and working from abroad environment</li><li>General organizational, analytical, and problem-solving skills</li><li>Demonstrates initiative, drive and pursuit for quality</li><li>Ability to work in a fast-paced environment</li><li>Social media savviness with online networks and knowledge participation (LinkedIn, online forums, user groups etc)</li><li>Experience using ATS’s and CRM systems is an asset</li><li>Bachelor’s or master’s degree, along with 0-2 year of corporate or agency experience</li><li>Sound knowledge of MS office applications (Excel, Word, PowerPoint and Outlook)</li></ul>&nbsp;WHAT WE OFFERAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits:&nbsp;&nbsp;🏠&nbsp;Modern hybrid workplace, characterized by flexibility and Smart Working&nbsp;⚖&nbsp;Empowered well-being: We provide multiple program offerings to support your well-being needs (flexible working arrangements, extra days of leave, parental allowances)&nbsp;🌍&nbsp;Engagement within international large-scale teams and projects, with opportunities to travel for training or client purposes.&nbsp;📚&nbsp;Constant opportunities for learning with unlimited access to internal and external learning platforms and sponsored certificates aligned with business needs and technology trends&nbsp;🚀&nbsp;Challenging and innovating environment where personal development and growth are encouraged, always with transparency and trust&nbsp;?&nbsp;Diverse culture and active communities that enable you to bring yourself to work&nbsp;🎉&nbsp;Team Building and Corporate Social Responsibility Activities&nbsp;🏃&nbsp;A buddy to support you with your onboarding&nbsp;🌴&nbsp;Extra days of annual leave&nbsp;⚕&nbsp;Private medical health insurance plan&nbsp;💳&nbsp;Ticket restaurant card&nbsp;?&nbsp;Exclusive Discounts to several retail providers, restaurants and others&nbsp;📱&nbsp;Mobile phone&nbsp;🍏&nbsp;Fresh fruits and unlimited coffee everyday at our offices&nbsp; ABOUT DELOITTE&nbsp; &nbsp;&nbsp; Our services&nbsp; Deloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.&nbsp; We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.&nbsp; &nbsp;&nbsp; Our Purpose&nbsp; Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.&nbsp; &nbsp;&nbsp; Our values&nbsp;At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.&nbsp; We value difference, with respect at the heart of our inclusive culture.&nbsp; &nbsp;&nbsp; Our talent experience&nbsp;From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the center of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.&nbsp; &nbsp;&nbsp; Sounds like the sort of role for you?&nbsp;Apply now.&nbsp;This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network ofmember firms and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 460,300 people make an impact that matters at www.deloitte.com. This communication contains general information only, and Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, is not, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte organization shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Deloitte organization refers to Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities collectively.© 2025 For more information contact Deloitte Central Mediterranean.

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workforce management (wfm) manager - athens

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